# ChannelReply Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ChannelReply the right Help Desk solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/242288/ChannelReply/reviews

---

ChannelReply

4.9 (18)

[View alternatives](https://www.capterra.com/p/242288/ChannelReply/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of ChannelReply

Ease of use

5.0

Customer Service

4.9

## Showing most helpful reviews

Showing 1-18 of 18 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Software Engineer  
Computer Software  
Used the software for: I used a free trial

### "One of the best dashboard for managing ecommerce from multiple marketplaces"

December 21, 2022

5.0

The overall experience was smooth and quick to do. 100% recommended product.

Pros

I like the most that their UI is quite intuitive and provides me with a birds-eye view of all customer tickets from different channels like Shopify, amazon, eBay, etc. It provides high-level detail on the first page, like order Id, status, address, price, and issue description.I can drill down on each issue and view other details like screenshots, callouts, etc. I do not need to go to different channels and manage my orders and their related issues, I can just hook everything up with ChannelReply.Excellent product.

Cons

So far no major con identified. I liked how easy it is to use and integrate. However, it would be helpful if they could provide some details about how secure my data is with them, especially because all my marketplaces will be connected with them.

Review Source

DZ

David Z.  
Operations  
Retail  
Used the software for: 2+ years

### "Great Product, Awesome Service"

April 6, 2022

5.0

Managing eBay and Amazon as A team is so chaotic without channel reply, We've been able to streamline our customer service in Zendesk and increase our efficiencies and provide even better service.

Pros

One of the most reliable things about ChannelReply is that it works and works well! But the best part is their customer service, Replies quickly (even given our time differences), Efficiently and effectively deals with issues and gets us back to service ASAP.

Cons

They don't offer yet offer the other marketplaces we use as ID much prefer to use Channel Reply for these too!

Reason for choosing ChannelReply

At the time it was one the only options available.

Review Source

Response from Threecolts

April 7, 2022

Thank you so much for the kind words, David! We're working on adding more integrations to make ChannelReply a complete solution for businesses like yours, and there's a good chance we'll be getting started on one that you requested later this year. We'll be in touch with any updates!

AD

Alan D.  
President  
Consumer Goods  
Used the software for: 1-2 years

### "Streamline Customer Communications for all Critical Marketplaces"

April 5, 2022

5.0

Pros

Able to integrate with helpdesk software so that all communications from marketplaces come to one place.

Cons

Pricing is a bit expensive for the lowest tier.

Review Source

Response from Threecolts

April 7, 2022

Thank you so much for the kind review, Alan! Please feel welcome to reach out to us if you feel the pricing is a bit high for your business. We should be able to help reduce your costs.

BK

Bryan K.  
Director of Channel Sales  
Consumer Electronics  
Used the software for: 2+ years

### "Indispensable for Ecommerce Customer Experience"

February 2, 2022

5.0

I've used ChannelReply across two multi-million dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.

Pros

ChannelReply requires no thought. Set it up, and it runs in the background. I log in to Channel Reply every few months to check on new features and that is it. We use ChannelReply to route eBay and BackMarket to our Zendesk account and it works flawlessly at a very low price.

Cons

Nothing. The software works as intended.

Review Source

Response from Threecolts

April 7, 2022

Thank you so much for the awesome review, Bryan! We really appreciate it!

MC

Mia C.  
Director CX  
Retail  
Used the software for: 2+ years

### "No complaints!"

April 5, 2022

5.0

Overall, I've had a great experience. Easy to set up and customer service is great!

Pros

Overall, this is the second time I implement Channel Reply and everything is seamless and easy to use.

Cons

I think an onboarding with a customer service rep would be beneficial for new clients

Review Source

Response from Threecolts

April 7, 2022

Thank you so much for the wonderful review, Mia! We also really appreciate the feedback, and we've already launched a project to make live onboarding support more accessible.

MW

Michael W.  
Owner  
Automotive  
Used the software for: 2+ years

### "Great Software that does what it sets out to do"

February 2, 2022

5.0

Excellent experience and no issues that I can remember in several years of using it.

Pros

ChannelReply operates seamlessly in the background. I have never had an issue with it. The software is critical for our business as it sends 30-50 orders a day from eBay to our customer communications tool and allows us to interact seamlessly with our customers from a better interface than eBay provides.

Cons

I would like to see more pricing tiers. Right now there is a large gap between the one we are on and the next one.

Review Source

Response from Threecolts

April 7, 2022

Thank you so much for the kind review and valuable feedback, Michael!

BR

Brad R.  
Founder  
Sporting Goods  
Used the software for: 1-2 years

### "Super easy for dealing with messaging from multiple marketplaces with multiple accounts"

January 25, 2022

5.0

Saves a bunch of time bouncing in and out of different sign ins creating a unified helpdesk across our whole business.

Pros

Integration with Zendesk was super easy. We have multiple eBay accounts, an Amazon account, and other marketplace accounts and this makes it so easy to keep all the customer contacts in one place. Additional eBay features are awesome to sending offers when questions are asked and linking to the product from which the message was sent are super helpful.

Cons

Additional features and functionality would be nice but it seems that it is limited by the marketplace API access or policies.

Review Source

Response from Threecolts

April 7, 2022

Thank you so much for the kind review, Brad! Some often-requested features can be blocked by marketplace API limitations or policies, but please don't hesitate to reach out with anything you'd like to see. We do our best to add all the features we can!

AK

Ali K.  
General Manager  
Automotive  
Used the software for: 2+ years

### "Outstanding in helping you capture data you'd otherwise miss"

January 25, 2022

5.0

The overall use of the tool to isolate returns tickets or other issues that customers have is great, easy, and straightforward.

Pros

ChannelReply helps round out our customer service platform in ways that you generally don't think about. Adding in critical data like purchases, returns, other tickets, that our platform doesn't natively do, is critical to the success of our business.

Cons

Nothing is particularly difficult, but I'm curious to see where the tool expands and grows from here.

Review Source

SA

Sharon A.  
Operations Manager  
Consumer Goods  
Used the software for: 2+ years

### "BatteryClerk Review for ChannelReply"

April 5, 2022

5.0

Great

Pros

Easy to manage because instructions are not complicated.

Cons

I hope you offer more integrations for other marketplaces.

Reason for choosing ChannelReply

It was recommended.

Review Source

Response from Threecolts

April 7, 2022

Thank you so much for the awesome review, Sharon! Please be sure to reach out and let us know which marketplaces you'd like to see next. We're always working on adding more!

CH

Caleb H.  
Sales Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "ChannelReply has streamlined our communication across all platforms!"

April 5, 2022

5.0

It was a deciding factor for us switching from a shared google email to the Zendesk help platform because it allowed us to connect to our eBay & Amazon stores, get customer and order information and communicate within one place.

Pros

It's easy to install, set up is a breeze and very customizable, it provides order information at the click of a button for eBay & Amazon and allows our agents to access everything they need in one place.

Cons

I wish it would connect with our main ecommerce platform Shift4Shop so that we could pull in order and customer profile information.

Review Source

Response from Threecolts

April 7, 2022

Thank you so much for the kind review, Caleb, and thanks for letting us know about Shift4Shop! We've passed the integration request to our developers for consideration, and we'll be sure to contact you right away if we start putting it together.

AH

Alexander H.  
GM  
Computer Hardware  
Used the software for: 1-2 years

### "An essential product that works without much fuss. "

January 25, 2022

5.0

There is not much to say about this product. It does as advertised and seldom causes problems. Very satisfied with it.

Pros

\-consolidates multiple channels into a CRM software. -provides detailed information from the channel that would take time to retrieve otherwise -set up is easy -integrates well

Cons

\-not free -set up is required -not much else

Review Source

SS

Susan S.  
Customer Service Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Simple Integration to Simplify Customer Support "

February 3, 2022

5.0

ChannelReply was fairly easy to set up and connect to Zendesk - simplifies the support process and response time to customers.

Pros

The Zendesk Integration was most useful for my staff.

Cons

No concerns with the product - very easy to set up.

Reason for choosing ChannelReply

Selected because of the Zendesk Integration option.

Review Source

Response from Threecolts

April 7, 2022

Thank you for the awesome review, Susan! We really appreciate it!

CH

Christian H.  
System Administrator  
Sporting Goods  
Used the software for: 6-12 months

### "Solo Stove"

April 5, 2022

5.0

So far we have had zero issues since implementation and we love the ease of connection as well as the immediate communications increase that came from your software.

Pros

This software makes our communications with customers through Amazon as painless as possible.

Cons

To be honest we do not have any negative feedback. Perhaps more connections for us to use your product with.

Review Source

Response from Threecolts

April 7, 2022

Thank you so much for the kind review, Christian! Please be sure to reach out and let us know which marketplaces you'd like to see us integrate with. We're always adding more!

sS

stefano S.  
employee  
Machinery  
Used the software for: 1-2 years

### "channel reply review"

February 7, 2022

5.0

Pros

I can see and manage my ebay customers

Cons

is a complete program, and however has all the useful functions for our type of organization

Review Source

Response from Threecolts

April 7, 2022

Thank you so much, Stefano!

DV

Dovile V.  
Head of Customer Experience  
Consumer Goods  
Used the software for: Less than 6 months

### "Love this software"

April 6, 2022

5.0

Just positive experience, really happy

Pros

Easy to understand and use. Especially happy with customer service as they are very responsive and very quick in solving issues or questions! One of the best services I have encountered once implementing new software. This creates trust for me that I choose the right tool

Cons

Could have more integrations with other marketplaces

Reason for choosing ChannelReply

It's been recommended

Review Source

Response from Threecolts

April 7, 2022

Thank you so much for the kind review, Dovile! We're hoping to add several more marketplace integrations by the end of this year, and we'll be in touch directly if we start working on the ones you've requested. Please don't hesitate to reach out about any others you'd like to see!

SW

Shane W.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good to use for Gymstop!"

April 5, 2022

5.0

It has been good, it has increased productivity and we no longer miss customers messages on eBay or Amazon (more eBay).

Pros

How easy it is use, it increases our customer services team productivity.

Cons

It can be slightly confusing when you have more than 1 eBay account, as you need to make sure you respond from the correct email.

Review Source

Response from Threecolts

April 8, 2022

Thank you so much for the kind review, Shane! We're thrilled to hear ChannelReply has improved your support team's productivity. We've also been working hard to simplify our eBay setup over the last few months and are continuing to streamline it further. Please feel welcome to reach out to us for help making your integrations more efficient!

JP

Judith P.  
EVP customer Service  
Consumer Goods  
Used the software for: Less than 6 months

### "it saves us so much time!"

April 11, 2022

4.0

We lov eit!

Pros

We have this tool integrated in Zendesk and it saves us the going back and forth

Cons

It took us some time to have it properly working

Reason for choosing ChannelReply

there is not much out there that does this trick for us!

Review Source

Response from Threecolts

April 12, 2022

Thank you so much for the kind review, Judith! If you ever need help with additional setup in the future, please don't hesitate to reach out. We're available seven days a week, and we're always happy to arrange a live support call to get you set up fast!

DW

David W.  
Operations  
Wholesale  
Used the software for: 6-12 months

### "Super easy to use"

January 25, 2022

5.0

Pros

Brings all of my customer messages yo one place

Cons

Never miss a message when using this software!

Review Source

Response from Threecolts

April 7, 2022

Thank you so much for the kind review, David!

Similar Products

Featured