# Hivepass Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hivepass Software - reviews, pricing plans, popular comparisons to other Membership Management products and more. Source: https://www.capterra.com/p/242304/Hivepass/reviews --- # Hivepass Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hivepass ## What is Hivepass? Hivepass: Tailored Membership Management for Trail Associations and MTB Clubs Hivepass offers a comprehensive solution for trail associations and mountain bike clubs to manage their memberships efficiently. With features like digital membership cards, event and donation management, and member engagement tools such as push notifications and newsfeeds, Hivepass streamlines club operations. It also provides partner deal promotions, digital waivers, and a lightweight CRM, ensuring organizations can manage and grow their memberships with ease. ## What is Hivepass used for? [Membership Management](https://www.capterra.com/membership-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $0.5 Usage Based, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hivepass?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://hivepass.app&name=Hivepass) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hivepass 4.9 (26) VS. [4.5 (172)](https://www.capterra.com/p/268006/Daxko-Operations/reviews/) Starting Price $0.5 Usage Based, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (26) Ease Of Use 4.4 (172) Value For Money 4.8 (26) Value For Money 4.4 (135) Customer Service 5.0 (26) Customer Service 4.5 (158) ## Hivepass alternatives [4.2 (645)](https://www.capterra.com/p/57588/StarChapter/reviews/) Starting price $113.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [4.8 (803)](https://www.capterra.com/p/133173/Brilliant-Directories/reviews/) Starting price $1450.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (607)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (277)](https://www.capterra.com/p/124449/GrowthZone/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/242304/Hivepass/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Member Database 4.7 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members Enrollments/Onboarding 4.6 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Manage the enrollment and onboarding of all new members and accepted applications Member Communication 4.5 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Contact members listed in the database through email, SMS, social, phone, etc. Member Portal 4.6 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Online gateway through which members can access/update personal information Membership Renewals 4.6 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Conveniently automatically renew memberships at the end of subscriptions Payment Processing 4.5 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Hivepass 56 features Define levels of authorization for access to specific files or systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track, manage and store the applications of potential future members, customers or candidates Track and interpret campaign performance metrics Set campaign schedules by selecting start, pause, and end dates Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Track the amount of clicks on individual products to measure campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Accept and process credit card transactions Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Import and export data to and from software applications Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Electronically collect payments for goods or services Plan, execute, and analyze email marketing campaigns Create and send email blasts/campaigns Set up automated email sequences to streamline outreach and engage leads/contacts Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Ensure compliance with the General Data Protection Regulation protocols Use AI to generate content in the form of text, images, videos, etc. Add, edit, and manipulate HTML code directly Store and manage images Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage contacts across multiple mailing lists Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Online gateway through which members can access/update personal information Handle various types of membership based on groupings Conveniently automatically renew memberships at the end of subscriptions Registration process to become members by providing relevant information and agreeing to terms Access the system via a mobile application Optimize content to ensure it is easily accessible for mobile users Create and update newsletter content to increase engagement Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Preview materials before finalizing projects Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Add or remove subscribers from mailing lists Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.6 (26) 4.6 Based on 26 reviews ## Pricing Value for money 4.8 (26) Free Trial Standard $0.50 Usage Based,One Time It includes: - pay as you go - no credit card required - no setup fee Value for money 4.8 (26) 4.8 Based on 26 reviews ## Integrations [ Wix](https://www.capterra.com/p/169007/Wix/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (26) 5.0 Based on 26 reviews ## User reviews Overall rating 4.9 Based on 26 reviews Filter by rating 5(23) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LF LUCY F. Trustee Sports ### "Easy use for Track trust" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 Great for launching our first "Membership" program as a track trust. Has all we need, there are a few features, that we as a trust dont use, butmight be useful in the future. Pros Ease of use and the set up relatively easy Communication to members via emails Cistomer Support is quick & helpful Cons It has taken me a bit of time to get familiar with the email- newsletter template. But feel more confident now + great support when i get stuck. Alternatives considered [vega](https://www.capterra.com/p/158472/vega/) Reasons for choosing Hivepass Simplicity and price. Vega seemed to have HUGE capacity that was a bit of an over kill for where we are at. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Leigh C. Committee member Sports ### "Makes life easy for the club and its members" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2026 It's less than a year since we transitioned to Hivepass, but I'd have to say that so far we are impressed. The functionality is already very good and it's getting better all the time. Pros It's relatively user friendly and you get great support from Hivepass who are very responsive. It's allowed us to bring together a couple of functions that were previously managed through separate platforms. Cons I know it's in the works, but it would be great to have an admin app or an admin section added to the existing app. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) [Shopify](https://www.capterra.com/p/83891/Shopify/) Better value overall - both cheaper and with better functionality and improved user experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Richard H. CFO Apparel & Fashion ### "Great Success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2026 Great. Appreciate the support. Our membership numbers are 3 times higher then 3 months ago with little effort Pros It has helped us boost our membership numbers and made the administration very light touch. The auto renewal function is a great advantage also Cons It is set up more for bike parks so some of the default comms have caught us out as a climbing club. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IJ Ian J. IT Director Non-Profit Organization Management ### "Strong App For Enabling MTB Groups" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 Overall, HivePass has been a great product to work with and the team have been highly responsive and very helpful. Pros Both the HivePass team and product are responsive, useful, and great to work with. The product is constantly improving and the team is highly responsive. Performance has been consistent, and any questions or edge cases we’ve encountered were handled quickly by their support team. That level of responsiveness builds real confidence, especially when integrating a platform into core operations. Onboarding was smooth, the UI is clean and thoughtfully designed, and it’s clear a lot of attention has been paid to user workflow. Finding all this in an app run by, optimized for, and enabling mountain bikers is a rare gift. Cons As with any currently growing products, there are minor functionality gaps. These gaps have, however, mostly already been defined by the team and are publicly vote-able and prioritizable by customers, which is great! Switched from [Donorbox](https://www.capterra.com/p/156860/Donorbox/) Cost and feature parity were better within HivePass Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Hivepass Cost and ease of use were better within HivePass Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Brent G. Committee Sports ### "Rainbow Ski Club" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2026 Hivepass has been an absolute game-changer for Rainbow Ski Club. The entire setup and onboarding process was seamless from start to finish, making it incredibly easy for us to transition our memberships and passes without disruption. What really stood out was the level of support — \[sensitive content hidden\] was outstanding. Responsive, knowledgeable, and genuinely invested in helping us get everything right, which made a big difference when rolling this out to our members. We couldn’t be happier with how smooth and intuitive the platform is, both on the admin side and for our community. Highly recommended for any club or organisation looking for a modern, reliable membership solution. Pros The onboarding was seamless, and the membership management is really well thought out. \[sensitive content hidden\] support was amazing. Cons The only bug i found was that the unique link didn't work on my computer. Had to restart it to get it to work. Which meant I sent out the wrong code to our membership base. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Thanks so much, Brent. Stoked Hivepass has been a game-changer for Rainbow Ski Club. Really appreciate the recommendation! PJ Paul J. President Recreational Facilities and Services ### "Hivepass is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 January 8, 2026 Really good, from a management perspective it’s very straightforward, and allows us gain membership insights and communicate easily with our membership. Pros It’s a really great simple system which helps busy volunteer led organisations to take the hassle out of membership management. It’s super easy for our members to use, and our membership has increased as a result of using Hivepass. Cons There isn’t all the functionality, so we still use social media like Instagram and Strava for some things, we maintain a website and sell merchandise independently. But that’s ok, Hivepass does exactly what it needs to do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Thanks for the review Paul! Social media integration is planned and hopefully we will get it out this year. MT Madison T. Membership Director Non-Profit Organization Management ### "Thank You Hivepass" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2025 It has been a really positive experience and we have been provided a lot of support. I was initially worried about importing our members from our prior system and that was a much smoother transition than I expected. Pros I love that members can manage their information and see the chapter's information in an app, that they receive a digital membership card, and can access their member benefits through the app with their card. Cons It would be great to be able to export more data and I'm looking forward to having the unique email servers for the email campaign and additional functionality being built out for features like events in the future. Switched from [CiviCRM](https://www.capterra.com/p/79192/CiviCRM/) Our memberships were previously managed through another organization utilizing CiviCRM. We had been wanting improvements to the system and grew to be in a position to manage our own memberships. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Really appreciate the feedback. Great to hear the member app experience is working well, from profile management to digital cards and benefits. And organisations can now send both transactional and email campaign emails from their own domain. TH Tiff H. Park Manager Sports ### "Outstanding Service and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2025 We have been using hivepass for the past 2 years - it has simplified our processes for taking donations (park pass) and makes financial reconciliations a breeze. We used to employ staff to to do this, so have saved significant dollars there alone. Plus being highly technically challenged myself, I am so grateful for the quick and clear responses and detailed guidance for my numerous and sometimes totally obvious (stupid) questions! I feel valued and am always looked after - very rare in the tech world. Pros Absolutely fantastic tech support and service. The best online communications, support and experience ever! Cons No cons. We love it! Ok, well I found it pretty daunting at first but with the expert guidance and advice these guys offer - that has gone. I know that the team will work with me on any issues/concerns that we have. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2025 Thanks so much for the great review, Tiff! We're stoked to hear Hivepass has made such a difference for you and the team. And seriously — no such thing as stupid questions! Every question you ask helps us figure out how to make things simpler and easier to use. CK Camille K. Operations Director Non-Profit Organization Management ### "Stop Scrolling. This is the app you didn't know you needed." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2025 You can tell they care about the quality of the product and want to make sure it's accomplishing what we want it for. They are attentive to the needs of the organizations making use of the app and it's only going to get better. Pros Customer service is great. It's always intimidating to learn new software but they walked us through everything and made set up and launch a breeze. As far as app functionality, love the easy customization options and features that help make membership more than a superficial title. Cons Any recommendations we have that would make the app better are either already on the docket or have been freely shared with the developers to look into. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reasons for choosing Hivepass MTB oriented so it has features valuable to this user group. Pricing & functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2025 Hi Camille, Thank you for your fantastic review! We’re so glad Hivepass has been a great fit and that setup was a breeze. Making membership more meaningful is our goal, and we love working with users like you to keep improving. We appreciate your support—let us know anytime if you need anything! Best, Flon & the Hivepass Team AH Aleksa H. President Sports ### "Saving us time & money - every trail orgs dream come true!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2024 The level of service that HivePass provides really can't be overstated. When we have questions or requests, responses are quick and thoughtful (not canned or chatbot responses) but real and effective. Our first year has been a really great experience, and we look forward to growing our membership and serving our community better with Hivepass for years to come. The app saves us so much administrative time and has been well received by our members. The push notifications are a huge bonus, especially in a world where algorithms are ever-changing and our content gets harder for members to see. Many of our members aren't on the more traditional social media channels, so having another way to communicate is essential. Thanks to the team (and to Flon specifically for being such a solid dude). We are very excited about the future! Pros \-very intuitive to use -reliable app -good price point -good functionality for 90% of our admin tasks -fast & efficient customer service -clear and concise start-up guides -transparent development timeline -responsiveness to feature requests/updates Cons \-it's hard to really identify things that we don't like about Hivepass. We have a small list of "nice to haves," and everything on that list is in some stage of development. Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) We were using exports from Weebly to manage our memberships and it was clunky and an administrative burden. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) [Member365](https://www.capterra.com/p/142416/Member365/) [Spruce](https://www.capterra.com/p/218534/Spruce/) [Interpodia](https://www.capterra.com/p/200212/Interpodia/) [Apricot](https://www.capterra.com/p/152918/Apricot/) Reasons for choosing Hivepass Downloadable app Price Developed by a rider Good review from another existing user (Revelstoke Cycling Association) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2024 Hey Aleksa, thanks so much for the fantastic review! I’m really glad Hivepass is saving you time and making things easier for your team. It’s awesome to hear that the app feels intuitive and that the push notifications are helping keep everyone in the loop. I’m also glad our support’s been helpful—I always aim to be quick and real with responses. We’re definitely working on those “nice-to-have” features in development! Thanks again for choosing Hivepass. Looking forward to more good things together! Cheers, Flon BB Bruce B. President Sports ### "Mountainbike Tauranga " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2024 Really positive, it does handle 99%of what e need. It could use an email function as mail chimp pretty isn't a great fit and another expensive clubs don't need to have on top of everything else. Pros Tech support. I'll be honest i love the hivepass is so easy to operate and when I need help the response is fast and bang on first time ever time Cons Maybe only that I haven't discovered an admin app for my phone. There might be a good one but haven't figured it out yet Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 19, 2024 Thanks, Bruce! We're glad to hear you're enjoying Hivepass. Email campaign functionality is on the way and will be available in early 2025. We're also planning to introduce an admin mobile app in the near future. LB Linda B. Club President Non-Profit Organization Management ### "HivePass your must have for any MTB club" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2024 The whole process has been extremely smooth. The developers have gone out of their way to customise the integration for our specific needs having to integrate with Auscycling. All suggested features have been added or are on the list of future updates Pros This is a must-have for all Mountain Bike Clubs. So many great features, including push notifications, trail status updates and news! The usability of the app and the app admin console is super simple and user-friendly. The admin console gives you all your member data instantly! Very clear and easy to use. Having membership options directly in the app has increased our membership numbers! Cons Nothing the app is great and a huge value add for our mountain bike club Alternatives considered [Stack Team App](https://www.capterra.com/p/172000/Team-App/) Reasons for choosing Hivepass as it is specifically designed for MTB and easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TV Tracy v. Admin, Coms, Community Engagement and Volunteer liaison. Leisure, Travel & Tourism ### "Hivepass review from Rotorua Trails Trust " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2023 Excellent after sales service and communication with the developer. Very few businesses now-days offer a good after sales service. Hivepass is the exception. Pros An modern app, designed in New Zealand, which makes the admin for membership very easy. Cons Family membership not able to be on a subscription, only available on single year. But individual memberships are available single year and subscription Reasons for choosing Hivepass Not applicable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 18, 2023 Thanks for the great review Tracy 🙂 Subscriptions for families is planned for release later this year. AR Alan R. Membership Manager Non-Profit Organization Management ### "Hivepass for a mountain bike club " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 18, 2023 Hivepass has provided a membership platform that has saved many hours of manual management. Pros Deployment was super easy and the product instantly provided essential functionality without us even having to describe what that should be. Cons The product is young, meaning that it lacks functionality outside of core areas and the interfaces can be a bit clunky. We've also experienced a few bugs. However this is also a good thing in that there is a very active development programme that we have been invited to submit our requests and priorities into. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Robert H. President Sports ### "Perfect for Mountain Bike clubs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2023 Pros Easy member signup, a central place for members to see news, events and deals Cons having to export members for emailing purposes through a 3rd party client Reasons for choosing Hivepass fantastic customer service. Tailor-made for mountain biking clubs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Thanks for the review! Stoked you’re finding signup easy and that members have one place for news, events, and deals. Also, good news: Hivepass now includes a complete free email campaign tool, so you can email members directly — no third-party service needed. JN Jess N. Membership Sports ### "Game Changer for MTB Clubs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2023 Our membership base has increased already, and we haven't even been through a full year. It's really brought the image of the club up to date. Personal support from the developer has been awesome! Pros This app has modernised our membership process, it's improved the image of the club and made signing up for membership easy and appealing, and allows people to easily their membership status. The option for automatic renewal of membership frees up heaps of time. Our members have easy access to special deals, and we can send them notifications for big news items. Cons I haven't been through membership renewal process yet, I imagine there will be some work in addition to the in-built functionality with reminding members to renew. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Anthony B. Treasurer Non-Profit Organization Management ### "First year of using Hivepass" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 27, 2022 It has reduced the amount of work I have to do manually and interfaces well with the Xero accounting software. Pros It makes my Treasurer/accountant job easier by having a fully integrated weekly reporting tool which integrates with other applications. Also there is an automated donation receipt function now. At one stage I was having to do this semi- manually and it was a days worth of work a month. Cons The lack of an event feature. This is being developed but is not yet available. We use another system which is not nearly as well integrated and takes time and manual work ie spreadsheets for summarising transactions. Reasons for choosing Hivepass The ability to have an IOS app for member signup and comms. The ability to work with the developer to create a system that integrates easily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Aysenur Develioglu A. Senior System Analyst Banking ### "Great to have a mobile app for membership" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2022 Pros Native IOS and Android applications makes membership management quite easy. Cons documentation is not that much helpful which should urgently improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2022 Thanks for the review. The new help docs / knowledge base is actually being released this month complete with how to videos! We have also added live chat for support requests. MM Mike M. Membership coordinator Sports ### "Queenstown Mountain Bike Club" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2022 Hivepass is easy to use and any time there has been an issue the developer has been extremely quick at rectifying it and providing assistance. Queenstown Mountain Bike Club could not run without Hivepass. Pros Hivepass has been instrumental in growing QMTBC membership from 900 members to almost 2000 in 2 and a half months. It has freed up valuable volunteer time to focus on other aspects of the club and takes care of almost all of the membership administration for us. Cons We are working the developer to create features to increase the apps capacity in event registration and health and safety documentation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 5, 2022 Awesome, thanks for the great review Mike. We look forward to continuing to make your ideas reality. For anyone reading that was 2.5 years not months. Although 2.5 months would have been mighty impressive! PJ Paul J. Communications Hospitality ### "Kaiteriteri MTB Park supporters tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 27, 2022 Very good. Would highly recommend for MTB clubs and organisations that want to improve communication with members and drive revenue generation Pros Easy to use, great customer support, easy way to collect supporter funds and push notifications improve our comms Cons The developer is constantly working on improvements so there are no real long term cons - if there are we report them and he fixes it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2022 Hi Paul, thanks for the review. Glad that you find Hivepass easy to use. We aim to work at making the user interface even better this year and have loads of great new functionality and ideas queued up ready to go! MB Mel B. Administrator Sports ### "Hivepass Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 27, 2022 It has solved a manual system of sorting club memberships and saved the club posting over 3000 paper memberships. Pros The ease of communicating with our members especially the push notification functionality. Cons We'd like to be able to manage our family memberships easier and to schedule push notifications. Reasons for choosing Hivepass Recommendations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2022 Hi Mel, Thanks for the review. Scheduled push notifications has been released today and improvements to family management will be released later this month. Cheers, Hivepass JT Jacob T. Club president Sports ### "Hivepass app, fantastic for club membership management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2022 Super easy & user friendly Pros This software takes away our clubs headaches of membership management & aching to chase up who's paid or not & when Cons It's still in its early days of development so some features arnt yet finished. No worries though as these are getting worked on all the time & you see what's coming Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BH Brent H. President Sports ### "Simple feature rich Sport club membership" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2022 Saved so much admin time and takes the financial dealings away from volunteers. Easy to capture more members, signups onsite at events, with a simple weblink. Pros It's mobile integration and easy workflow for users to join our club. It means there is more time for us as volunteers to spend arranging events and easier to capture new members on the spot!! Cons I can't think of anything that I disliked about the software. Reasons for choosing Hivepass Hands down a more functional product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FB Flo B. Surfing Development Manager Sports ### "Fantastic membership management system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2022 Brilliant. Thank you Pros Super easy to use, digital membership card, newsfeed and deals are excellent. Cons Nothing really, can't wait for the event management software to be integrated. Reasons for choosing Hivepass NZ based, App available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2022 Thanks Flo, great that you find it easy to use, user experience is very important to us and we constantly review the ease of use. Events are coming soon. RB Ronnie B. Admin Non-Profit Organization Management ### "Hivepass changed the game for our club membership " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 The overall experience has been great. Any trouble shooting has been very easy and communication with the developer was always great. they anticipated any issues and made us aware ahead of time about any decisions we might need to make at certain points in regards to updates etc. There have been no nasty surprises, only a good experience. Pros This software reduced the amount of admin our volunteers needed to complete to almost zero. Enabling local businesses to support us with member deals and discounts that are put right in front of our members gives them the confidence to support us with some great deals, which further drives membership. The newsfeed is a great asset - being such a succinct and direct channel of communication that is admin low and very effective. The ability to offer subscription as a payment option is also of huge benefit to the club. There is a lot to love about this software! Cons I can only think of really small things, such as; it would be great to add video or multiple images to the newsfeed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2022 Thanks for the review Ronnie, we understand how important a volunteers time is, so we aim to make the use of their time as efficient as possible and eliminate any boring menial tasks. Video and multiple images are on the development plan. 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