--- title: "ChatPlus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChatPlus Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/242370/ChatPlus/" page_type: "product" language: "en" --- # ChatPlus Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ChatPlus ## What is ChatPlus? We are a Japanese software company providing chats and AI chatbots. With our team composed of highly skilled engineers, sales managers and marketers, we are supporting +19,000 clients in Japan and abroad that make us now the No.1 AI chatbot provider in Japan. You can benefit from: ・6 plans from $11.5～ ・+5000 functions ・30 to 200％ sales increasing ・70% of inquiries automated ・95% customer satisfaction ・Free customer support ・13 languages Ask for the most suitable chatbot matching your needs! ## What is ChatPlus used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $11.5 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatPlus?[Manage this product listing](https://www.g2.com/products/chatplus/claim_requests/new?auto=true) ## ChatPlus Overview Updated September 2026 AI summary ChatPlus enables businesses of all sizes to manage customer interactions through live chat and chatbot capabilities, offering real-time messaging, proactive chat, and offline forms. With customizable branding, geotargeting, and integration options, it supports collaboration and reporting needs. Deployment spans web, cloud, and major mobile and desktop platforms, accommodating a range of operational environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChatPlus 3.0 (1) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $11.5 Usage Based, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.8 (73) Value For Money 3.0 (1) Value For Money 4.4 (58) Customer Service 3.0 (1) Customer Service 4.7 (52) ## ChatPlus alternatives [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) ## FAQs about ChatPlus Overview ### What company size and specific industries is ChatPlus built for? ChatPlus is designed for companies of all sizes across all industries, including domestic and international businesses. It is suited for organizations handling internal or external inquiries, as well as teams with high volumes of customer requests or conversion needs. Features and Usability ### What are the key features of ChatPlus? ChatPlus offers live chat and real-time consumer-facing chat, plus chatbots, autoresponders, and canned responses for messaging workflows. It also includes CRM, contact management, customer history, and customer segmentation, along with support ticket management, knowledge base management, reporting and analytics, and third-party integrations. Getting Started and Support ### What training and onboarding options does ChatPlus offer? ChatPlus provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation serves as written reference, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does ChatPlus offer? ChatPlus provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support details are presented through self-service materials and direct contact channels, but no reviewer evidence is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of Live Chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) ChatPlus supports **Chat/Messaging** and **Real-Time Notifications**, giving teams a direct way to respond to customers quickly and stay aware of new conversations as they happen. However, it does not offer **Multi-Channel Communication**. Instead, it provides other features that reviewers also rate highly, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**), helping businesses maintain responsive service, stay connected on the go, and keep records of past interactions for follow-up and team visibility. API 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Chatbot 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Contextual Guidance 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Interprets what a user is doing based on context and helps guide them through the process. Live Chat 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Language 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Natural Language Processing 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form ChatPlus 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Value for money 3.0 (1) Free Trial Basic $11.50 Usage Based,Per Month Value for money 3.0 (1) 3.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Assistant Customer Service Manager Mechanical or Industrial Engineering ### "ChatPlus function" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 10, 2023 Not very user-friendly. Need to have an explanation in the English language. Pros The report, however, the satisfaction rate seems to be incorrect sometime. Cons Reports as sometime the report seem not accurate and function that others company have. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.