--- title: "Intelligent Medical Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Intelligent Medical Software the right Chiropractic solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/242487/Intelligent-Medical-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Intelligent Medical Software 4.3 (54) [View alternatives](https://www.capterra.com/p/242487/Intelligent-Medical-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Intelligent Medical Software Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews CB Casey B Office AdministratorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The ease of use and customization as well as the layout and look of the program compared to previous software packages“ February 21, 2025 AI Amira I Director of Operations Hospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “A lot of glitches especially with new versions that come out.“ December 27, 2021 AK Anjana K Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It is designed very nicely where we can access patient informaton basically from any tabs. “ December 14, 2021 DK David K Plastic SurgeonMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The scheduling interface was what brought us to this product and what has kept us as a customer for more than 10 years.“ July 7, 2022 BK Brittany K Billing ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “They can interface and integrate with almost any system if needed.“ September 19, 2022 ## Showing most helpful reviews Showing 1-25 of 54 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Medical student Used the software for: Less than 1 year ### "Great software for medical field" January 7, 2019 5.0 Overall it is a very good software for all healthcare workers Pros It offers excellent practical usability and functionality.It notifies both caregivers and physicians regarding the information on process and it's insufficies. Cons There are some defects of commands and data extraction. Review Source R Reviewer Administrator Used the software for: 3-5 years ### "Well rounded EHR" December 28, 2021 4.0 The system is flexible and complex with the ability to improve and expand. Pros The general concept is great. Basic and essential functions and requirements are met perfectly. Cons The software is flexible to be customized for our Mental Health practice. But it is difficult for us in what way the software can help us. Review Source R Reviewer Practice Administrator Used the software for: 1-3 years ### "Maryland Allergy office " April 4, 2024 3.0 It is getting better than it used to, but still not optimal Pros Now that I have a dedicated person to work with it is better Cons Reporting, support understanding, language barriers Review Source R Reviewer Global Administrator Used the software for: 3-5 years ### "IMS EMR for CMG" December 24, 2021 4.0 IMS is used daily in our practice. It is easy to use and user friendly. We use it for everything from demographics for the patients to cc, hpi, shx, fmhx, meds, health hx questions, labs, plan and referrals request just everything. We have made it custom for some specialist on our team. Thank you IMS . Pros voice to text for HPI. The ease of making new tabs to expand our practice as needed. Cons When placing in the medical terminology for a Dx too many choices on the dropdown and some not near what team is looking for. Needs to be refilter for the three first letters of the diagnosis. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Great and reliable software" December 15, 2021 5.0 Pros IMS in general is very user friendly. It is designed very nicely where we can access patient informaton basically from any tabs. Meditab has the best customer service. The agents are always ready to help in a very professional and respectful manner. Cons The new Rx feature is a little complicated and the software is a little expensive. Review Source R Reviewer Physician owner Used the software for: 3-5 years ### "Always a day late but never a dollar short." April 2, 2019 1.0 It's equivalent to quicksand. Attempts to get the program to work properly are expensive and frustrated by poor service. Pros It has great potential for a large group with a dedicated computer programmer. Cons Misleading advertising. We were told that the program could integrate various aspects of the office. We were not told that we would have to buy 3rd party software and have new programming of our system to get spirometry and allergy injections to be integrated. The spirometry program never worked properly. The fees seemed excessive. I asked for the password to the encrypted MySQL database resident on my server in order to archive the patient data for information requests when I close my office and will no longer be using Meditab. I was told that I would have to pay 3K and sign a contract with a gag order about the fee. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Long time user" December 21, 2021 4.0 Pros Easy to use, easy to change once set up is done, colorful and easy to see at a glance procedures for the day. Cons Difficult to get around the software at times and some features are an all or nothing choice. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Allergy EMR" December 28, 2021 5.0 Overall the experience has been great. The software is working well for our operations. Pros Comprehensive with Allergy/Immunology. One stop for all needs of operations. Cons A lot of glitches especially with new versions that come out. Pay for text message use. Review Source R Reviewer RN Used the software for: 3-5 years ### "Terrible" August 18, 2017 3.0 Missing DSM diagnoses, medications, etc. Unable to see who prints prescriptions, or how many times they are printed; .major issues with faxes not coming in thru the EMR, constant charges for "updates or builds", useless features that are required for MU reporting, but are very hard to implement.Have to click click click to get one specific thing logged in the chart. Customer service doesn't speak clear English and do not know how to problem solve frequently to get to the root of the problem; were told often, our product doesn't have the capability, I'm sorry. Cons Was told it was specifically for psychiatry & the templates for our finished product were a joke!!!! Review Source R Reviewer Administrative Assistant Used the software for: 1-3 years ### "Best software by far" February 26, 2017 5.0 This sioftware makes my job hassle free, especially with automatic notifications regarding co-pay, or if i must obtain a patients signature. The physicians i work with are excited that they will never have to type out another note Pros The doctors i have worked with love the voice recognition. It makes it so much easier than having to type out a note. Me personally i love the co payment notification and the patient tracking is great. For those of you who work with multiple doctors, it helps tremendously knowing where each patient is at all times. Cons Only on one occasion i called customer service and had to wait a little over 5 minutes to speak to someone , But the following day i called customer service again and waitted less than a minute. Review Source Michelle W. Patient services Used the software for: Less than 1 year ### "Easy to navigate!" November 29, 2018 4.0 Pros Made surgery scheduling easier with simplicity and works well because of many integrations with other systems. Cons Was a little confusing trying to figure out how to get the system to work with other integrations. Review Source R Reviewer Business Development Executive Used the software for: Less than 1 year ### "Intelligent Pharmacy Software" May 1, 2019 4.0 Pros \- Easy scheduling of procedures - Many filters for report viewing - Free trial before buying - Exhaustive patient chart and flowsheets Cons \- Should be more user friendly and easier to navigate Review Source R Reviewer Owner Used the software for: Less than 1 year ### "I have used Intelligent in the past for EHR and management. It has been good. " February 12, 2018 4.0 Pros Their software not only is a great EHR software but also assists in general practice management issues. It makes things easier having them on one software. Cons The pro for this software is also the con. Since the software tries to do multiple things, sometimes there is a lack of efficiency. Review Source DP Dana P. ### "IMS Review" January 13, 2014 5.0 Pros The technical support is like none other with this vendor. It's great! Cons Having to leave a message to receive a call back for help. This really hasn't been much of an issue, as once I e-mail tech support, they usually return calls within 5-10 minutes to help us rectify our issue. Review Source R Reviewer ### "" January 28, 2013 5.0 I would certainly recommend IMS provided by Intuitive Solutions to a colleague. The support and personal, prompt attention we’ve received, in addition to the training resources and the clear, open communication, are above and beyond the level of any other system we evaluated. Review Source R Reviewer ### "" November 2, 2011 5.0 This is one of the best software I have ever seen. Functionality rich, easy to use, truly paperless, truly integrated, great live support and total ROI. Thanks SuiteMed. Review Source R Reviewer student Used the software for: Less than 1 year ### "great tool" December 13, 2017 5.0 Pros very helpful and time saving, enjoyed all the details and instructions that were given. I used this for a school project but recommend it for every field of work Cons Took a while to learn how to work with it, but after watching some videos online, got the hold of it Review Source R Reviewer CIO Used the software for: Less than 1 year ### "Really good application reasonable cost " February 28, 2018 5.0 Pros It connects all your Hospital areas It has a free trial Really easy to use when yo learn about it Good performance Great system's support Review Source R Reviewer Office Administrator Used the software for: 3-5 years ### "Intelligent Medical Software (IMS) for a small practice " February 28, 2025 4.0 Our practice has been using IMS since 2013 and we have had mainly good outcomes with only issues relating to support availability and speed. Pros The ease of use and customization as well as the layout and look of the program compared to previous software packages Cons Support can be a problem if you purchased through a VAR and do not have access to support directly with the developer Review Source R Reviewer Billing Manager Used the software for: 3-5 years ### "Best of the Best in Billing and Practice" September 27, 2022 5.0 Overall, IMS improved the AR (in one provider increasing revenue by 30% in the first 8 weeks!), and the reporting available gave us the best indicators to catch any issues early, and to work through them systematically. The system is easy to use, easy to train, and very intuitive. Pros One of the best features of this software is the ability to customize to the needs of the practice and the individual. This system is a biller's dream as well with the customization available that makes billing multiple providers/multiple fee schedules with ease. The team was great to work with and very knowledgeable. They can interface and integrate with almost any system if needed. Moving to IMS made an exponential positive impact very quickly. The A/R module to work the claims is one of my favorite features! The reporting is absolutely stellar and I can get just about any report that the providers might ever ask for. Cons The only thing that I'd change is that I'd like to be able to just drag and drop a file into the system if I want to upload instead of having to manually upload through the RDP. Nothing major, just a preference. Review Source R Reviewer Plastic Surgeon Used the software for: 3-5 years ### "IMS software for Cosmetic Surgery Practice" July 11, 2022 5.0 Pros The scheduling interface was what brought us to this product and what has kept us as a customer for more than 10 years. Cons Even though the interface is good, too many clicks are required to schedule an appointment. Poor interface for exporting to MS Outlook / iPhone. Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "Very good but not perfect...but which EMR is?" February 16, 2022 4.0 Overall I feel they are looking to improve and assist with problems and glitches that come up as well as improve on the EMR by submitting requests to the build team. Pros POS system and the \[SENSITIVE CONTENT\] who helped integrate/train. \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] who runs the reports is very knowledgeable and helpful. As well as \[SENSITIVE CONTENT\] in VAR support and \[SENSITIVE CONTENT\] always comes through for all support help. Support availability when things go wrong is very important. IMS always will suggest things for future builds based on feedback. Cons Inaccessibility/slow to respond of my customer service rep and I feel lack of knowledge overall. Review Source R Reviewer Medical Director Used the software for: 1-3 years ### "Complicated and poor coding from people are not end users" February 15, 2019 2.0 We purchased to get our insurance AR in line and monitor it better. Our billing company had an extremely difficult time integrating resulting and huge errors. This was partially the billing company but also due to the no user friendly way the system processes claims and adjustments. They need to bring all the coders back state side with people who know US billing and coding to redo the workflow with end user in mind. Pros The software is hugely customizable. It is very reasonably priced and the US management do try to work with offices to get things straightened out. Cons Initial training was almost useless as they spent most of the try trying to fix technical issues. The software does not perform some of the features that were sold. There are so many different way to perform similar task it is difficult to see if there is internal consistency in reporting and office procedures for performing task. It is the least efficient software I have ever used, 5 clicks where 1-2 would do. Insurance adjudication protocols were clearly written by people in India who have not actually used our US medical system. Simple things like taking deductibles up front have not been thought about and cause open credit issues in patient legers. The cash system is not well integrated with the claims system so if your office does a significant amount of insurance as well as cash pay there are constant issues in ensuring the books stay straight. Making corrections to the system if a claim is incorrect or cash pay are incorrect are almost impossible and many times require deleting the whole interaction and starting over. The user interface is kind of ugly and unrefined. Photo manager is ancient. Patient connections (text messaging, confirmations) has never worked correctly and we had two incidents of the system harmer texting patients where it had to be fully turned off. We now use an outside vendor because we don't trust the system. It is difficult to keep running data on the clinical side. Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "User friendly and attentive to our needs " March 24, 2022 4.0 Pros IMS is extremely user friendly so training new employees, especially Millennials is such a breeze. Cons We switched from another EHR vendor and were used to certain reports that IMS didn't offer. Once we explained what we were looking for the updates were included in the next build. Review Source R Reviewer President and CEO Used the software for: 3-5 years ### "Decent Medical Records Software" February 1, 2019 4.0 Good software for now. Changing would probably be more work than it's worth right now and not sure if it would be better. "Grass is always greener..." Pros It is HIPAA compliant and while it looks overwhelming, it is quick to get the hang of. Cons There are many features of the software that we do not use here so we pay for a lot that we don't use. Constantly "running out of memory" errors. Especially at the front desk, where it causes backups with patients. If you scan in 10-15 documents you have to close out of the whole program and restart it. Very annoying and unproductive. Also a little dated with some operations. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.