--- title: "IPPBX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IPPBX Software - reviews, pricing plans, popular comparisons to other Video Conferencing products and more." source_url: "https://www.capterra.com/p/242532/IPPBX/" page_type: "product" language: "en" --- # IPPBX Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IPPBX ## What is IPPBX? IPPBX is a VoIP Phone System Provider Offering Commercial Phone Systems With Different Features Such As Web Conferencing, Cloud PBX, & Instant File Sharing For Business Ventures.  We Are an Ideal Choice When it Comes to VOIP Supply & PBX System for Small Businesses as Our Office Phone System Offers the Latest Technology at The Most Competitive Rate so that Small Businesses Get The Enterprise VOIP Services Without Spending More Money Than They Need To. ## What is IPPBX used for? [VoIP](https://www.capterra.com/voip-software/)[Mind Mapping](https://www.capterra.com/mind-mapping-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IPPBX?[Manage this product listing](https://www.g2.com/products/ippbx/claim_requests/new?auto=true) ## IPPBX Overview Updated September 2026 AI summary IPPBX offers small and midsize businesses a VoIP solution that integrates core telephony features like auto-dialing, call distribution, and conferencing with advanced options such as CRM integration, real-time analytics, and unified communications. Available across major platforms and devices, IPPBX supports call center management, multi-channel communication, and customizable reporting, providing flexibility in deployment and communication workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IPPBX 4.9 (7) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $30 Per Year Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.4 (11,136) Value For Money 4.9 (7) Value For Money 3.9 (6,854) Customer Service 4.6 (7) Customer Service 4.1 (6,608) ## IPPBX alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (18)](https://www.capterra.com/p/162295/Cytracom/reviews/) Starting price $29.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) ## FAQs about IPPBX Features and Usability ### What are the key features of IPPBX? IPPBX offers VoIP calling, SIP trunking, IVR, call routing, call queues, and automatic call distribution for call center management. It also includes call recording, call monitoring, voicemail transcription, CRM integration, SMS messaging, video conferencing, and real-time reporting with access controls and role-based permissions. Getting Started and Support ### What training and onboarding options does IPPBX offer? IPPBX provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference for configuration and features, and videos give visual, self-paced learning material for review as needed. Getting Started and Support ### What customer support options does IPPBX offer? IPPBX provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback is available for support topics, so user experience details such as response times, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 2,539 Video Conferencing reviews Capterra data shows that buyers of VoIP software rank the following features as their top priorities: - **VoIP Connection** (**69%** of reviewers rated this feature as critical) - **Screen Sharing** (**69%**) - **Online Voice Transmission** (**58%**) IPPBX includes **Online Voice Transmission**, but it does not offer **VoIP Connection** or **Screen Sharing**. Instead, it provides other features that reviewers also rate highly, including **Video Conferencing** (**63%**), **Mobile Access** (**56%**), and **Chat/Messaging** (**54%**). These features help businesses support real-time communication across devices, handle team discussions in more ways, and keep employees connected whether they are in the office or working remotely. Online Voice Transmission 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Transmit voice and other information digitally Call Screening 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Unified Communications 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Call Conferencing 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Facilitate virtual conferences that connect multiple people remotely Call Queues 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Call Recording 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes IPPBX 48 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Online Voice Transmission: Transmit voice and other information digitally - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email --- Get Advice We can help you find the software with the features you need. Features 4.9 (7) 4.9 Based on 7 reviews ## Pricing Value for money 4.9 (7) Basic $30.00 Per Year Value for money 4.9 (7) 4.9 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (7) 4.6 Based on 7 reviews ## User reviews Overall rating 4.9 Based on 7 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent IM Iris M. Medical Assistant Medical Practice ### "BEST IT PEOPLE I HAVE EVER lNTERACTED WITH!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2022 The staff at IPPBX are great! The software is great! The phone system is beyond! They are always easily available to help on days, nights and weekends. Pros IPPBX helps me to perform my job effectively and efficiently. I have worked in many different hospitals and none of their IT departments and software have even come close to matching IPPBX. IPPBX has fantastic support for all of the software and programs, including phones, computers, software programs and devices such as printers, faxes... I can not recommend them enough. Cons There is nothing not to like about IPPBX. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sam M. CTO and COO Medical Practice ### "One of the best VOIP services in my opinion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2022 My overall experience with the IPPBX service has been excellent. Their system, which has many exciting futures, enables me to manage my staff in a sophisticated yet simple manner. and I will strongly recommend them to anyone who wants to provide exceptional care and service to their valued clients. Pros I like how sophisticated and resourceful their system is while remaining very simple to use. Cons There is nothing about this system that I dislike. Reasons for choosing IPPBX Of course, their amazing competitive price, as well as their exciting futures and ease of use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director of Finance and Administration Non-Profit Organization Management ### "Why IPPBX is helpful" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 29, 2022 I would say, having used it for under a year, that I find it to be super useful. Pros During covid, it has disconnected the world in a way it has never been disconnected before. Phones systems are no longer in office only as staff members are not in office only, and the ease of IPPBX for handling that very difficult issue is certainly worth it. Cons I have yet to find anything that sticks out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Krishna M. Director Medical Practice ### "Good VoIP service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2022 Much better than my past provider, cheaper also. Pros Customer service is always fast and thorough Cons Nothing. It works well, there is no downtime, calls are of high quality. Reasons for choosing IPPBX Recommended to me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Matt C. Owner Computer & Network Security ### "Great for small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 22, 2022 Pros Allows me to be in the office, when I'm not in the office! Cons Some features are not available on our phones due to limitations on IPPBX's side Switched from [OfficeSuite UC](https://www.capterra.com/p/168723/Windstream-OfficeSuite/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Thomas W. CFP Financial Services ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2022 Very good Pros Cash your checks on time so you dont have to send me emails that we are over due!!!! Cons Voice quality i think could be better. Over all happy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Ariel L. MD Medical Practice ### "IPPBX provides unbelievable products, software and support!!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2022 Pros IPPBX provides unbelievable products, software and support. Their friendly staff are always available to help 24/7. I would not recommend anyone else and most highly recommend them for all IT needs. Cons IPPBX is an amazing IT company. I would use them over and over again without hesitation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/242532/IPPBX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.