MSI CloudPM

4 / 5 8 reviews

Who Uses This Software?

MSI TruCloud solutions feature flexible value pricing and are scalable for hoteliers ranging anywhere from 12-room boutique properties to 120-room select-service to 600-room full-service.


Average Ratings

8 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Multi-Systems
  • www.msisolutions.com/
  • Founded 1990
  • United States

About MSI CloudPM

MSI CloudPM features property management system technology which is fully integrated with partner CRS, CRM, and Revenue Management systems. CloudPM yields the functionality of full-featured PMS software but with substantial savings in capital expenditures, increased operating efficiencies, and lower recurring expenses. Get all the benefits of MSI's SaaS solution for hotel technology. Contact MSI today!


MSI CloudPM Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

MSI CloudPM Reviews

Overall, a Good System

Apr 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, we have had a positive experience with CloudPM. It is intuitive and user-friendly. We have everything we need to run our business, and even when a feature is missing, the MSI team is willing to put it in as an upgrade feature.

The downside to working with a new program is that there are inevitably hiccups. The system is sometimes slow and shuts down randomly. Sometimes features are missing or do not work correctly. While the support staff can't always help us, they are always courteous and they eventually connect us to someone who can help.

MSI Cloud PM Testimonial

Mar 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Customer Service is fantastic. Everyone always has a great attitude and seems very knowledgeable to the system. If they cannot answer the question, they will find out and fix the problem accordingly. Whatever "kinks" they find in the system, they readily write up a ticket and immediately work on it to get it fixed.

Thank You for the amazing service!

MSI CloudPM was a great upgrade to our hotel with an amazing team behind it.

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: CloudPM is easy to maneuver and puts everything you need at the click of a button. The format is easily laid out to find everything you need to run a property efficiently. It's great that you can access it from anywhere, anytime since it is internet based. MSI is always asking for feedback to make the program better and so far all updates have only made it easier to work with. It's nice to have the MSI team available 24/7 to answer questions or assist with anything.

Our properties initial change over experienced a few issues, however, the amazing team at MSI made sure to work with us and fix everything immediately. They worked endlessly to keep us updated and informed on all issues. There was not much interruption in our business as they fully prepared us for this integration. Other than the initial change over issues CloudPM has been a great program and we have not had any problems.

Great Alternative to Server-Based Systems

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our experience overall has been positive - due in part to the years of experience with hospitality venues for MSI, and additionally a plus for us with our Customer Care Manager, Chris Philbrook.
As an independent property, we do not see the immediate fixes, updates, or change-request priority that perhaps the major brands would receive - however, Chris has successfully provided the support and means to document our requests and get them routed to their product development team for review.
A plus for us - when all systems are in place and functioning well (strong internet, updated computer hardware, etc) the MSI CloudPM works like a charm! Accessible remotely, thoughtfully designed, and user-friendly. A con for us in retrospect - we did not invest in on-site MSI Trainer/Installation at time of cutover. This would have been a much smoother transition, had we taken that extra step.

With great ease!!

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Opening a new hotel can have it challenges but with MSI Cloud and the amazing trainers we were able to have peace of mind when it came to the Reservation side of things. Everything has it's learning curve but with a click of a button the Front desk was able to get instant online help with the ability for them to jump on the same screen and help walk you through step by step.

Chris Philbrook our Customer Service Manager as well as our trainer continued to call us to make sure things were running smoothly and answer any questions that we had. Thank you to the entire training staff as well as the technical support team.

3 star

Mar 09, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: So far MSI has been a little challenging. It seems like there are more steps to reaching simple inquiry's. Yet there are features we like.
Would not have survived last couple months without the help of Chris Philbrook. He is fantastic. He answered questions quickly and made sure we had what we needed!

Overall, this system has served us well

Mar 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cloud PM, being cloud based was easy to access right from the start of using it and didn't require any set up or hardware from MSI on our end. It is also fairly intuitive so the staff are able to pick up the basics quickly. Being a beta hotel meant that there were some glitches along the way and even though we had to call tech support quite often, every single person has been patient and helpful, going above and beyond to solve the problems, add the requested features and iron out the glitches. I am actually surprised at how responsive our representatives and tech support have been. Many of the features and reports we have asked for have been added during the various upgrades and we appreciate how well they listen to our needs. One of the frustrating aspects was how slow the system was working, often timing out or kicking us out all together. Working with Chris we were able to determine that our PC's just did not have the needed requirements to effectively run Cloud PM. He went so far as to send a computer which has the program working so much faster. We still have the issue of the system randomly kicking us out or having to reboot the computer to reset the print function. But really, compared to where we started in July of 2014, Cloud PM runs almost problem free, we have the features we want, and I have reports that make my job easier. Cloud PM is a great program and MSI is a great company to work with.

THE NEXT BEST PAYMENT SYSTEM

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had the opportunity to convert from WinPM to CloudPM. Looking back at it, we are very impressed by the staff and the level of service we received during the installation period.

The reason we changed from WinPM to CloudPM was because our server was outdated and would not support WinPM. Now with CloudPM, you do not need to worry about having an external server, it actually comes with the subscription.

Here are some features that we thought were GREAT:

*Fast navigation to changing daily rates (important in high demand markets)
*Detailed reports
*Can be accessed ANYWHERE
*The audit takes less than 5 minutes to finalize
*Check in a group of people with a few clicks

Now, if you are in the market for a new payment system, look no further. MSI CloudPM is not only the most affordable option out there, but it's a system with 24-hour customer service and most importantly, friendly staff always ready to help.