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Ideally suited for independent full-service hotels, resorts, conference centers and multi property groups, Maestro can handle your complex PMS, Spa, Vacation Rental, and Sales and Catering requirements. With over 20 integrated modules on a single database backed by unparalleled support it is the preferred PMS of an international clientele. A browser based solution on premise or cloud, Maestro enhances the guest journey with a touchless, mobile and sophisticated personalized experience.
Provider
NORTHWIND
Located In
Canada
Foundation
1978
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
In Person, Documentation, Webinars, Live Online, Videos
Support
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support
Full Service Independent Hotels, Resorts, Conference Centers, Vacation Rental, Casinos, Hospitality Management Companies, Retreats and Non-profits, University Housing, Lodging, Multi property groups.
Content Source: Maestro PMS
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Maestro PMS Reviews
Pros
Maestro PMs is a great property management software with a good customer service. For me the reports the software provides is understandable and beneficial.
We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time.
The opportunities to customize our property to our liking is very beneficial. The analytics that come with the PMS are outstanding.
The product is great and easy to use once you have had training on it. The vendor is amazing and the support has been excellent.
Cons
I am used to operating many windows at once. This system is very stubborn you cannot even easily escape a rating query without making a reservation.
This system was so confusing at first. I came from using Opera.
The only real dislike that I had with this program was the learning curve.
Connectivity to other programs. We have had a very difficult time finding a CRM that has two-way communication with Maestro.
"Fantastic customer support drives feature rich PMS"
Pros: The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.
Cons: As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.
"Used it for 7 years"
Overall: I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)
Pros: Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly. When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy. Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms. I could go on. It is a very solid PMS program and I would use it again.
Cons: The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.
"Maestro PMS"
Pros: I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.
Cons: The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.
Vendor Response
"Maestro Review"
Overall: Over all, we like using Maestro PMS.
Pros: Transaction details, Customer Support, Auditing Reports
Cons: Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON
Vendor Response
"Top Notch System and Service"
Pros: The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions.
Cons: Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions.
Vendor Response
