Who Uses This Software?

Full Service Independent Hotels, Resorts, Conference Centers, Vacation Rental, Casinos, Hospitality Management Companies, Retreats and Non-profits, University Housing, Lodging, Multi property groups.


Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • NORTHWIND
  • www.maestropms.com
  • Founded 1978
  • Canada

About Maestro PMS

Ideally suited for independent full service hotels, resorts conference centers and multi property groups, Maestro can handle your complex PMS, Spa, Vacation Rental, and Sales and Catering requirements. With over 20 integrated modules on a single database backed by unparalleled support it is the preferred PMS of an international clientele. On premise or cloud, Maestro enhances the guest journey with mobile engagement tools and a sophisticated personalized experience. Contact us to learn more.


Maestro PMS Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Access Control
  • Analytics
  • API Design
  • API Lifecycle Management
  • Dashboard
  • Developer Portal
  • Testing Management
  • Threat Protection
  • Traffic Control
  • Version Control
  • Asset Management
  • Check-in / Check-out
  • Multi-Location
  • Online Booking
  • Permit Management
  • Point of Sale (POS)
  • Rental Management
  • Site Maps
  • Spot Reservations Management
  • Utility Billing

Maestro PMS Reviews Recently Reviewed!


Used it for 7 years

Feb 18, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much.

What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly.

When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy.

Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms.

I could go on. It is a very solid PMS program and I would use it again.

Cons: The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.

Overall: I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)

Customizable PMS on MSDOS platform easy on server resources

Aug 25, 2016
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The vendor Northwind is outstanding. Great support. Great sales team. They listen to customers and worked closely with our team to understand our software needs, IT resources, personnel, and our customers. Their attention to our needs helped their product stand out as the right fit for our resort. We purchased the highest level of support and they have gone above and beyond to deliver what we need. Maestro has countless customized and customizable options. It has numerous modules for the different operations of a resort like ours.

Cons: Northwind is based in Canada, so we changed our phone plan to package calls to Maestro tech support. Maestro has a basic GUI design. User interface has the outdated look, feel, and functionality of a text-based interface. Menu bar and menu lists are not intuitive and some lists are 20 items long making it hard to find menu items. Copy and paste only available in text entry boxes. Cumbersome, not intuitive. Although the data can be found, it can take 10-12 steps to locate it.

Recommendations to other buyers: Recognizing Northwind is a small independent software company that is a stark contrast with mega-corporation Micros, which makes Opera PMS. While Opera PMS fits great in many hotels, the unique aspects of a resort like ours can all be handled in Maestro PMS from golf tee times, to horse trail rides, to all the different room types, privately owned home-owner association units in our rental pool, banquets event orders and invoices, maintenance tracking and billing, and so much more.

Best PMS for independent properties

Aug 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Availability to create the system as we see fit! The opportunities to customize our property to our liking is very beneficial! The analytics that come with the PMS are outstanding!

Cons: Connectivity to other programs. We have had a very difficult time finding a CRM that has two-way communication with Maestro.

Overall: The best thing about Maestro PMS is the support team associated with the product. From the rep. in the analytics department, to the one in customer support, every team member you interact with is there to help you in any way they can.

Capterra loader

Fantastic customer support drives feature rich PMS

Oct 18, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.

Cons: As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.

Maestro is dynamic but can be complicated at times. Support is excellent though!

Jul 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: There are a lot of possibilities within the program to make it ideal for a variety of companies. The support team are excellent and I can tell Maestro wants to make things work for their clients.

Cons: Trying to figure out the best way to do some things can be difficult, and certain things that are seemingly simple are often a lot more complicated than they should be

Maestro Review

Apr 23, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it's customizable and also love the availability and responsiveness of the customer service department. Maestro Support is always available to help me with whatever I need, from trouble-shooting issues to creating custom reports.

Cons: I can't really think of much that I don't like

Not for Beginners

Mar 20, 2019
3/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Comments: I would only recommend this program if you have an extensive program where the actual software people come to your property can assist you. This is a very length system. Good luck choosing!

Pros: Easy to merge between multiple properties for hotels.

Cons: This system was so confusing at first. I came from using Opera. I am used to operating many windows at once. This system is very stubborn you cannot even easily escape a rating query without making a reservation. I think there needs to be an easier way to look up rates without having to plug in a turn away code every time. I did not like how you could only have one screen up at a time. I do not recommend this system for larger properties, it was difficult for my staff to understand and multi-task with this system. It takes so much time to learn the tips and tricks for the system. I think they need to allow multiple windows. Also, I had many problems when my credit card information rules would change and over authorize cards when checking guests in.

Northwind Great

Feb 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are an independent property and Northwind PMS has the ability to do everything we need plus more. Also, NORTHWIND staff is excellent!

A great experience using this platform.

Jul 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: After the initial handover and training some systems can be difficult to use, not this one, Nice and easy to use with some great information to hand. Makes life so much easier with the way things are processed.

Cons: Some more work could be done to the interface to bring it more up to date with the fast-paced industry.

It's a good system

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The UI is very intuitive and easy on the eyes. Not a lot of searching for the functions I need. It functions well enough, has similar features to other PMS programs I've used.

Cons: I don't really have any cons to add, it's a typical PMS. They all have pluses and minuses but they basically do the same thing.

Great experience

Sep 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is great and easy to use once you have had training on it. The vendor is amazing and the support has been excellent.

Cons: The only thing I like least about this product is that yes means no and the no means yes.

Recommendations to other buyers: I am very satisfied with this software and I would recommend this to anyone!

I have used Maestro since May of 2012....primary usage is the Sales & Catering module. Love it!

Jan 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I find Maestro to be very intuitive when learning the system...great ease of use. The interfaces have greatly simplified and enhanced our ability to communicate within the property management system. Most importantly, the customer service is beyond 5 star! Quick response from caring and concerned partners. I highly recommend Maestro!