Best For

Full Service Independent Hotels, Resorts, Conference Centers, Vacation Rental, Casinos, Hospitality Management Companies, Retreats and Non-profits, University Housing, Lodging, Multi property groups.

Product Details

Ideally suited for independent full service hotels, resorts conference centers and multi property groups, Maestro can handle your complex PMS, Spa, Vacation Rental, and Sales and Catering requirements. With over 20 integrated modules on a single database backed by unparalleled support it is the preferred PMS of an international clientele. On premise or cloud, Maestro enhances the guest journey with mobile engagement tools and a sophisticated personalized experience. Contact us to learn more.

Contact Details

NORTHWIND

http://www.maestropms.com

Founded in 1978

Located in Canada

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Maestro PMS Features

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Vacation Rental
API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control
Asset Management
Check-in / Check-out
Multi-Location
Online Booking
Permit Management
Point of Sale (POS)
Rental Management
Site Maps
Spot Reservations Management
Utility Billing

Maestro PMS Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4.5/5

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Showing 20 of 20 reviews

Showing Most Helpful

Showing 20 of 20 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Ryan B.
Warehouse Supervisor
Business Supplies and Equipment, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 18, 2019

“Used it for 7 years”

OverallI'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)
ProsOnce you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly. When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy. Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms. I could go on. It is a very solid PMS program and I would use it again.
ConsThe only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.
Reviewer Source 
Source: Capterra
February 18, 2019
Andy O.
Front Desk Manager
Hospitality, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 2, 2019

“Top Notch System and Service”

ProsThe software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions.
ConsGroup package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions.

Vendor Response

By NORTHWIND on August 6, 2019
Thank you Andy for recognizing the level of support services we provide. It is our goal to have clients recognize the effort we put into our support services and we appreciate your positive feedback. In terms of the group rate and other group related capabilities, you have clearly identified that Maestro's group capabilities are sophisticated and flexible, and do require some review and planning to use effectively. We invite you to use our elearning website and our free on-demand training to assist you with ensuring you use that feature to its fullest potential to meet your needs.
Reviewer Source 
Source: Capterra
August 2, 2019
Erin E.
Controller
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 12, 2019

“Maestro Review”

OverallOver all, we like using Maestro PMS.
ProsTransaction details, Customer Support, Auditing Reports
ConsUnfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON

Vendor Response

By NORTHWIND on July 19, 2019
Thank you Erin for your support and sharing that you and your team like using Maestro PMS. We regret that you may not be updated on the latest tax reporting features in Maestro and will reach out to you directly as 1099 reporting and output is available in Maestro and in use by many users, and we can certainly review 1042s options as well. We will work with you to ensure that your configuration has been updated to address this, and hopefully resolve this matter to your satisfaction. Thank you for your continued support and we look forward to addressing all your concerns.
Reviewer Source 
Source: Capterra
July 12, 2019
Joel O.
Front Office & Revenue Manager
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 19, 2019

“Wow!”

OverallI am absolutely blown away and feel incredibly fortunate to be working with Maestro. It has the capabilities to do everything I have ever wished a PMS could do. I have recently taken over my role and received no interaction with my predecessor nor any reference materials regarding the software. Therefore I was challenged to learn as this is not software that can be picked up easily. We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time.
ProsMaestro is without a doubt the most impressive piece of PM Software I have come across. It is incredibly robust with functionalities for everything my heart could ask for. Customer service and tech support is top notch!
ConsIt is impenetrable to a new user and training a new Front Desk Agent is an involved process.
Reviewer Source 
Source: Capterra
July 19, 2019
David J.
Area Director, Information Technology
Hospitality, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 19, 2019

“Feature Rich System at a Great Price, and Great Support Too!”

OverallMaestro is a very feature rich system that rivals it's major competitors at a far less cost. Additionally, the support and training supplied by Maestro has been second to none, with nearly all support incidents resolved with only a single call.
ProsMaestro is a very user friendly system. Additionally it has all the features of system 2-3 times its cost, and the support has been spot on.
ConsWhile Maestro has great reporting options, I wish there was an end-user in-app custom report feature similar to what one might find in Salesforce without the price of additional licenses. Although you can export to excel and csv formats in the end its still just exporting canned reports. Also, while they have an analytics product, it still requires additional licenses.
Reviewer Source 
Source: Capterra
July 19, 2019
Curtis B.
CEO
Recreational Facilities and Services, Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3.5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
August 25, 2016

“Customizable PMS on MSDOS platform easy on server resources”

ProsThe vendor Northwind is outstanding. Great support. Great sales team. They listen to customers and worked closely with our team to understand our software needs, IT resources, personnel, and our customers. Their attention to our needs helped their product stand out as the right fit for our resort. We purchased the highest level of support and they have gone above and beyond to deliver what we need. Maestro has countless customized and customizable options. It has numerous modules for the different operations of a resort like ours.
ConsNorthwind is based in Canada, so we changed our phone plan to package calls to Maestro tech support. Maestro has a basic GUI design. User interface has the outdated look, feel, and functionality of a text-based interface. Menu bar and menu lists are not intuitive and some lists are 20 items long making it hard to find menu items. Copy and paste only available in text entry boxes. Cumbersome, not intuitive. Although the data can be found, it can take 10-12 steps to locate it.
Recommendations to other buyersRecognizing Northwind is a small independent software company that is a stark contrast with mega-corporation Micros, which makes Opera PMS. While Opera PMS fits great in many hotels, the unique aspects of a resort like ours can all be handled in Maestro PMS from golf tee times, to horse trail rides, to all the different room types, privately owned home-owner association units in our rental pool, banquets event orders and invoices, maintenance tracking and billing, and so much more.
Source: SoftwareAdvice
August 25, 2016
Herb L.
Group Reservations/Systems Manager
Non-Profit Organization Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 13, 2019

“Group Reservations/Systems Manager”

OverallI have been using Maestro for 10 years (maintaining the setup, training staff and booking groups) and have seen improvements during this time with periodic upgrades. As a retreat center we have some unique requirements compared to hotels/resorts and the company was able to provide a way to accommodate most of those needs. It is a great program to use for individual and group reservations. Analytics views are great for historical data as well as projecting future usage. Support is great to work with and management is open to discussing enhancement requests.
ProsThat you can view availability and schedule meeting rooms along with guest rooms seamlessly.
ConsThe learning curve. However, there are certain individuals that adept more quickly than others.
Reviewer Source 
Source: Capterra
July 13, 2019
Danielle M.
Reservation Agent
Hospitality, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 14, 2019

“Easiest reservation program I've ever used.”

OverallFor the most part Maestro is a great program and hasn't let us down. I love all the different avenues you can take to find existing, and checked out reservations.
ProsMaestro is super simple to learn and use. Once I got the operations down it was quick and easy to set up reservations for our guests. I'm so glad we use this program.
ConsThe only thing I can say I don't like about Maestro is sometimes when you put in a date and select "New Guest Resv" it sometimes changes the date to the day before, day after, or just a completely random date. I am not sure if this is some kind of default or not.
Reviewer Source 
Source: Capterra
June 14, 2019
Daniel W.
IT Manager
Entertainment, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 12, 2019

“Excellent Support, Great Features, Superb Value”

OverallOne of the best systems I've had the pleasure to work with. Support is excellent, the software is robust and full of upper-tier functionality. CANNOT be implemented without a rigorous training schedule. Not a system you can throw a temp or intern on and expect them to understand.
ProsHand down the best support I've ever experienced from a tech company. Not only are they fast to respond to questions, they provide monthly training at no extra cost.
ConsNaming conventions are misleading. Navigation can be cumbersome and thee online help feature is too vague.
Reviewer Source 
Source: Capterra
July 12, 2019
Verified Reviewer
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 7, 2018

“Best PMS for independent properties”

OverallThe best thing about Maestro PMS is the support team associated with the product. From the rep. in the analytics department, to the one in customer support, every team member you interact with is there to help you in any way they can.
ProsAvailability to create the system as we see fit! The opportunities to customize our property to our liking is very beneficial! The analytics that come with the PMS are outstanding!
ConsConnectivity to other programs. We have had a very difficult time finding a CRM that has two-way communication with Maestro.
Reviewer Source 
Source: Capterra
August 7, 2018
Avatar Image
Chris B.
Chief Information Officer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 18, 2017

“Fantastic customer support drives feature rich PMS”

ProsThe hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.
ConsAs is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.
Reviewer Source 
Source: Capterra
October 18, 2017
Caitlin B.
Reservations Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
July 6, 2018

“Maestro is dynamic but can be complicated at times. Support is excellent though!”

ProsThere are a lot of possibilities within the program to make it ideal for a variety of companies. The support team are excellent and I can tell Maestro wants to make things work for their clients.
ConsTrying to figure out the best way to do some things can be difficult, and certain things that are seemingly simple are often a lot more complicated than they should be
Reviewer Source 
Source: Capterra
July 6, 2018
Brendan S.
Director of Operations
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 12, 2019

“Maestro”

OverallPretty Good
ProsThe customer support is great rep. who I usually spoke with was almost always able to solve my problems rather than escalating the problem.
ConsThe software is glitchy and as good as customer support is they can fix it but never showed us what to do in many of the occasions when it glitched.
Reviewer Source 
Source: Capterra
July 12, 2019
Liz P.
Reservations Manager
Hospitality, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“Maestro Review”

ProsI like that it's customizable and also love the availability and responsiveness of the customer service department. Maestro Support is always available to help me with whatever I need, from trouble-shooting issues to creating custom reports.
ConsI can't really think of much that I don't like
Reviewer Source 
Source: Capterra
April 23, 2019
Madison D.
Sales Manager
Hospitality, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
July 2, 2019

“Maestro PMS”

ProsI like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.
ConsThe program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.

Vendor Response

By NORTHWIND on July 8, 2019
Thank you Madison for sharing your experience. Maestro is highly configurable, and the steps chosen by your property's management team may present multiple screens to meet management data needs. Maestro can be trimmed down to only a few steps to check in a guest, as well as support self check in and mobile check in if desired. We also pride ourselves on excellent support and training services and have built our reputation on this and encourage you to reach out to our Client Services or Senior Managers anytime you feel the service you received did not meet expectations. We take our high level of service very seriously and in addition to calling for live support or using our online chat, we have a comprehensive elearning website for clients. We also provide on-demand training, and would be happy to spend some time with you to understand your specific concerns and help address them. Thank you again for your input, please give us an opportunity to improve your experience with Maestro.
Reviewer Source 
Source: Capterra
July 2, 2019
Priscilla M.
General Manager
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 1, 2017

“Northwind Great”

OverallWe are an independent property and Northwind PMS has the ability to do everything we need plus more. Also, NORTHWIND staff is excellent!
Source: Capterra
February 1, 2017
Verified Reviewer
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
July 3, 2018

“A great experience using this platform.”

ProsAfter the initial handover and training some systems can be difficult to use, not this one, Nice and easy to use with some great information to hand. Makes life so much easier with the way things are processed.
ConsSome more work could be done to the interface to bring it more up to date with the fast-paced industry.
Reviewer Source 
Source: Capterra
July 3, 2018
Sean M.
Director of Sales
Hospitality, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
September 12, 2018

“It's a good system”

ProsThe UI is very intuitive and easy on the eyes. Not a lot of searching for the functions I need. It functions well enough, has similar features to other PMS programs I've used.
ConsI don't really have any cons to add, it's a typical PMS. They all have pluses and minuses but they basically do the same thing.
Reviewer Source 
Source: SoftwareAdvice
September 12, 2018
Samantha P.
Human Resources
Hospitality, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 6, 2016

“Great experience”

ProsThe product is great and easy to use once you have had training on it. The vendor is amazing and the support has been excellent.
ConsThe only thing I like least about this product is that yes means no and the no means yes.
Recommendations to other buyersI am very satisfied with this software and I would recommend this to anyone!
Source: SoftwareAdvice
September 6, 2016
Jodie E.
Director of Sales
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 16, 2016

“I have used Maestro since May of 2012....primary usage is the Sales & Catering module. Love it!”

OverallI find Maestro to be very intuitive when learning the system...great ease of use. The interfaces have greatly simplified and enhanced our ability to communicate within the property management system. Most importantly, the customer service is beyond 5 star! Quick response from caring and concerned partners. I highly recommend Maestro!
Source: Capterra
January 16, 2016