SAWIN

Pros: Where do I start. From the initial contact with SAWIN, their staff and sales team were presenting to you facts pertaining to their software. Absolutely no hi-pressure sales tactics as there is no need.

The set up is comprehensive and a SAWIN support team member walks you through and educates you as you process through. The web-mobile invoicing from the field improves cash flow, reporting deadlines and makes your field technicians more efficient, in addition to improving your back-office processing.

SAWIN has top notch technical support, engages their clients and works with them to improve the software and the processes, and shares those "best practices" with their customer base. Additionally, the SAWIN customer base works and communicates with one another creating a second tier of operational advice and consult not available with other "overly proprietary" software.

Everyone at SAWIN, from the President of the Company down to the receptionist, treats you as though you are their most important customer and responds with urgency when the situation requires it. SAWIN is truly a company that partners with their clients and provides a top notch product and top notch service.

Cons: We have been on SAWIN through 3 fiscal years and I have no complaints.

Overall: SAWIN has made a positive effect on virtually all aspects of our business. We are able to respond quicker and provide a better class of service to our customers due to SAWIN's real-time mobile module. Our technicians have information at their disposal that was not available with manual billing and they can review call history, A/C system prior readings and they have the information they need to be the best technician they can be. It has stream-lined back office accounting, cash flow and the timeliness with which we can provide management with the information they need to effectively manage everything from a single job up to the entire company.

Pros: The SAWIN system is one of a few business software systems that handles all aspects of running a successful contracting business.

Cons: The software does everything it claims but could be a little more user intuitive in certain areas. However, with a little training and experience it becomes easy to follow.

Overall: We've been using the system since 2003 and originally chose it because of the superb dispatching capabilities. Since then through user feedback and capable staff, they've added many useful features and automation capabilities. They continue to impress us each and every year with the level/availability of customer support and the growth of the system. The mobile piece of their system has reduced our costs, increased our rate of work flow, and provided our team with valuable information all from any internet device. We are now virtually paperless and have all the information needed to best help our customers. The SAWIN system has been instrumental in growing our business, providing great customer service to our customers, and making the jobs/lives of our co-workers easier and more productive.

Pros: It has a solution for the following parts of our business.

Dispatch, accounting, AP, AR,GL, Inventory, Job Cost, paperless invoicing, web mobile tech application, payroll, customer notification system, customer web portal.

Cons: We have been using this software for 20 years. We have no complaints.

Overall: This software has made our business more efficient. Their customer service is great and the developers are easy to work with.