Infortel Select
by ISI Telemanagement Solutions
Who Uses This Software?
Corporate Offices, Retail, Financial, Professional Services, Education, Government, Healthcare
Average Ratings
7 Reviews-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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Free DemoYes
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DeploymentCloud, SaaS, Web
Installed - Windows
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TrainingDocumentation
Webinars
Live Online
In Person
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SupportBusiness Hours
Vendor Details
- ISI Telemanagement Solutions
- www.isi-info.com
- Founded 1977
- United States
About Infortel Select
ISI is a leading provider of quality Unified Communications management solutions for companies seeking to measure, analyze and optimize usage, content, expenses and people. ISI helps clients implement UC management solutions for voice, video, and IM/Presence that improve business outcomes through: UC reporting, traffic analytics, collaboration recording, speech analytics, workforce management, telecom audit, and telecom expense management (TEM).
Infortel Select Features
- By-Extension Reporting
- Call Duration
- Call Monitoring
- Call Volume
- Caller Identification
- Inbound Reporting
- Outbound Reporting
- Unattended Call Management
- Who Answered Log
Infortel Review
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Infortel Select has helped me keep up with our Telecom usage!
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Pros: It is easy to use and provides concise reports.
Cons: Setting up reporting for some things, such as JTAPI pilots, was not intuitive, but was easy once I got it figured out.
Overall: Infortel installation was easy, with the assistance of the technician who came to help me set everything up. A few of the set-up items are not really intuitive, but it can be figured out. Their support is excellent and they have been so helpful!!
Recommendations to other buyers: It is great! I recommend it. It has been a great tool for me!
Infortel Select Review
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Pros: Ease of use.
Cons: Nothing.
Overall: Infortel Select software is a very useful tool for managing your VoIP phone system. They have many reports available to choose from or your can make custom reports. Their customer support is great! Many knowledgeable and helpful folks!
Recommendations to other buyers: It is very useful in helping to manage our phone system.
Vendor Response
by ISI Telemanagement Solutions on March 03, 2017
Tom,
Thanks for being a valued customer! We appreciate your business.
ISI Team
ISI reporting
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Pros: I love all the details and options for setting up reporting, and the automation possible. Everything I can think of, has been possible so far.
Cons: Keeping the directory list clean is a bit of a pain at times, otherwise, no issues.
ISI Experience
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Pros: Ease of use. Graphics are wonderful. Neat interface. ISI has made great improvements over the years.
Cons: Unknown or fathom extensions are hard to get rid of.
Overall: My overall experience working with ISI software has been great. The program is easy to use. The staff at ISI provide excellent customer service when they are needed.
Call Accounting made easy
Comments: We have used the software for over 10 years. I work for a Correctional Facility, so all information is for legal purposes. The software is easy to work with and support is always thorough and responsive.
Vendor Response
by ISI Telemanagement Solutions on February 20, 2017
Hi Mark,
Thank you for the kind words and for being a long time customer! We appreciate your business.
ISI Team
Senior Telecom Engineer
Comments: Working in the telecom field over 30 years now.
The Infortel product is far, far superior in its field
Vendor Response
by ISI Telemanagement Solutions on February 20, 2017
Sam,
Thank you for your continued support of ISI and our Infortel Select product line. We appreciate your business.
ISI Team
Pros: ease of use
Cons: moving users or changing DN can be clunky
Overall: Infortel application is easy to use and administer. Customer service is exceptional, prompt and courteous.
Recommendations to other buyers: great support and customer service
Vendor Response
by ISI Telemanagement Solutions on February 20, 2017
Hi William,
Thank you for being an ISI customer. We appreciate your business!
ISI Team