# Infortel Select Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Infortel Select Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more. Source: https://www.capterra.com/p/24380/Infortel-Select --- # Infortel Select Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Infortel Select ## What is Infortel Select? ISI is a leading provider of quality Unified Communications management solutions for companies seeking to measure, analyze and optimize usage, content, expenses and people. ISI helps clients implement UC management solutions for voice, video, and IM/Presence that improve business outcomes through: UC reporting, traffic analytics, collaboration recording, speech analytics, workforce management, telecom audit, and telecom expense management (TEM). ## What is Infortel Select used for? [Call Accounting](https://www.capterra.com/call-accounting-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Infortel Select?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.isi-info.com&name=Infortel Select) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Infortel Select 4.8 (8) VS. [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (8) Ease Of Use 4.5 (18) Value For Money 4.5 (8) Value For Money 4.8 (16) Customer Service 5.0 (8) Customer Service 4.9 (18) ## Infortel Select alternatives [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (677)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) [4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134672/PhoneBurner/) Highest Rated [CASH+ Call Accounting Software](https://www.capterra.com/p/16984/CASH-Call-Accounting-Software/) [4.9 (38)](https://www.capterra.com/p/16984/CASH-Call-Accounting-Software/reviews/) Starting price $575.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/16984/CASH-Call-Accounting-Software/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Cost Analysis Analyze and calculate business costs Infortel Select 11 features Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Identify the number and contact information of a caller before answering the phone Analyze and calculate business costs Track and monitor incoming call statistics Track and monitor outgoing call statistics Manage calls that were missed or not attended Track and interpret metrics on the usage of company resources Track calls answered by employees Features 4.6 (8) 4.6 Based on 8 reviews ## Pricing Value for money 4.5 (8) ### Starting price Contact vendor for pricing Free trial available Value for money 4.5 (8) 4.5 Based on 8 reviews ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating 5(6) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KH Kevin H. IT Director Law Practice ### "Great reporting product for Cisco" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2019 It's been great to work with, and has been very reliable for us. Pros The sheer details that it pulls from the CDR records, and the reporting you are able to build from that is impressive. Automated jobs, fast response time, and stability are all big pluses as well. Cons The learning curve is fairly steep, and a few of the fields that are in the base CDR records don't translate to report options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kevin H. IT Director Law Practice ### "ISI reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 4, 2019 Pros I love all the details and options for setting up reporting, and the automation possible. Everything I can think of, has been possible so far. Cons Keeping the directory list clean is a bit of a pain at times, otherwise, no issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tom R. Telecommunications Coordinator Government Administration ### "Infortel Select Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 3, 2017 Infortel Select software is a very useful tool for managing your VoIP phone system. They have many reports available to choose from or your can make custom reports. Their customer support is great! Many knowledgeable and helpful folks! Pros Ease of use. Cons Nothing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2017 Tom, Thanks for being a valued customer! We appreciate your business. ISI Team DM Debbie M. Sr. Telecom Engineer Construction ### "Infortel Select has helped me keep up with our Telecom usage!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2017 Infortel installation was easy, with the assistance of the technician who came to help me set everything up. A few of the set-up items are not really intuitive, but it can be figured out. Their support is excellent and they have been so helpful!! Pros It is easy to use and provides concise reports. Cons Setting up reporting for some things, such as JTAPI pilots, was not intuitive, but was easy once I got it figured out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LJ Lisa J. Business Adminstrator Banking ### "ISI Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 23, 2017 My overall experience working with ISI software has been great. The program is easy to use. The staff at ISI provide excellent customer service when they are needed. Pros Ease of use. Graphics are wonderful. Neat interface. ISI has made great improvements over the years. Cons Unknown or fathom extensions are hard to get rid of. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Sam L. ### "Senior Telecom Engineer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 16, 2017 Working in the telecom field over 30 years now. The Infortel product is far, far superior in its field Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2017 Sam, Thank you for your continued support of ISI and our Infortel Select product line. We appreciate your business. ISI Team MZ Mark Z. ### "Call Accounting made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 16, 2017 We have used the software for over 10 years. I work for a Correctional Facility, so all information is for legal purposes. The software is easy to work with and support is always thorough and responsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2017 Hi Mark, Thank you for the kind words and for being a long time customer! We appreciate your business. ISI Team WR william r. Higher Education ### "Infortel Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 16, 2017 Infortel application is easy to use and administer. Customer service is exceptional, prompt and courteous. Pros ease of use Cons moving users or changing DN can be clunky Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2017 Hi William, Thank you for being an ISI customer. We appreciate your business! ISI Team [View all Reviews](https://www.capterra.com/p/24380/Infortel-Select/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)