# Infortel Select Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Infortel Select the right Call Accounting solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/24380/Infortel-Select/reviews

---

Infortel Select

4.8 (8)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Infortel Select

Ease of use

4.4

Customer Service

5.0

## Showing most helpful reviews

Showing 1-8 of 8 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KH

Kevin H.  
IT Director  
Law Practice  
Used the software for: 1-2 years

### "Great reporting product for Cisco"

November 12, 2019

5.0

It's been great to work with, and has been very reliable for us.

Pros

The sheer details that it pulls from the CDR records, and the reporting you are able to build from that is impressive. Automated jobs, fast response time, and stability are all big pluses as well.

Cons

The learning curve is fairly steep, and a few of the fields that are in the base CDR records don't translate to report options.

Review Source

KH

Kevin H.  
IT Director  
Law Practice  
Used the software for: 6-12 months

### "ISI reporting"

January 4, 2019

5.0

Pros

I love all the details and options for setting up reporting, and the automation possible. Everything I can think of, has been possible so far.

Cons

Keeping the directory list clean is a bit of a pain at times, otherwise, no issues.

Review Source

wR

william R.  
  
Higher Education  
Used the software for: 2+ years

### "Infortel Review"

February 16, 2017

4.0

Infortel application is easy to use and administer. Customer service is exceptional, prompt and courteous.

Pros

ease of use

Cons

moving users or changing DN can be clunky

Review Source

Response from ISI Telemanagement Solutions

February 20, 2017

Hi William, Thank you for being an ISI customer. We appreciate your business! ISI Team

DM

Debbie M.  
Sr. Telecom Engineer  
Construction  
Used the software for: 2+ years

### "Infortel Select has helped me keep up with our Telecom usage!"

February 24, 2017

5.0

Infortel installation was easy, with the assistance of the technician who came to help me set everything up. A few of the set-up items are not really intuitive, but it can be figured out. Their support is excellent and they have been so helpful!!

Pros

It is easy to use and provides concise reports.

Cons

Setting up reporting for some things, such as JTAPI pilots, was not intuitive, but was easy once I got it figured out.

Review Source

TR

Tom R.  
Telecommunications Coordinator  
Government Administration  
Used the software for: 2+ years

### "Infortel Select Review "

March 3, 2017

4.0

Infortel Select software is a very useful tool for managing your VoIP phone system. They have many reports available to choose from or your can make custom reports. Their customer support is great! Many knowledgeable and helpful folks!

Pros

Ease of use.

Cons

Nothing.

Review Source

Response from ISI Telemanagement Solutions

March 3, 2017

Tom, Thanks for being a valued customer! We appreciate your business. ISI Team

LJ

Lisa J.  
Business Adminstrator  
Banking  
Used the software for: 2+ years

### "ISI Experience"

February 23, 2017

5.0

My overall experience working with ISI software has been great. The program is easy to use. The staff at ISI provide excellent customer service when they are needed.

Pros

Ease of use. Graphics are wonderful. Neat interface. ISI has made great improvements over the years.

Cons

Unknown or fathom extensions are hard to get rid of.

Review Source

MZ

Mark Z.  
  
  
Used the software for:

### "Call Accounting made easy"

February 16, 2017

5.0

We have used the software for over 10 years. I work for a Correctional Facility, so all information is for legal purposes. The software is easy to work with and support is always thorough and responsive.

Review Source

Response from ISI Telemanagement Solutions

February 20, 2017

Hi Mark, Thank you for the kind words and for being a long time customer! We appreciate your business. ISI Team

SL

Sam L.  
  
  
Used the software for:

### "Senior Telecom Engineer "

February 16, 2017

5.0

Working in the telecom field over 30 years now. The Infortel product is far, far superior in its field

Review Source

Response from ISI Telemanagement Solutions

February 20, 2017

Sam, Thank you for your continued support of ISI and our Infortel Select product line. We appreciate your business. ISI Team

Similar Products

Featured