--- title: "GuestTracker Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GuestTracker Software - reviews, pricing plans, popular comparisons to other Campground Management products and more." source_url: "https://www.capterra.com/p/2445/GuestTracker/" page_type: "product" language: "en" --- # GuestTracker Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GuestTracker ## What is GuestTracker? GuestTracker Campground management software helps manage all types of Campgrounds, RV Parks, & Lodges. Features include Reservations, Online booking engines, POS, QB Accounting, and Shift 4 Credit Card Processing. Integrations makes GuestTracker a complete reservation system. Reservation and Accounting features make Guest Tracker the most flexible, complete solution in the industry for 15+ years of Quality Software design. Try Guest Tracker Campground Software Today. ## What is GuestTracker used for? [Reservations](https://www.capterra.com/reservations-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Motel](https://www.capterra.com/motel-software/) Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## GuestTracker alternatives Highest Rated [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (57)](https://www.capterra.com/p/2421/Easy-InnKeeping/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about GuestTracker Overview ### Which roles and teams benefit most from GuestTracker? GuestTracker is most used by property managers, rental coordinators, and office administrators who handle reservations, guest communication, and daily booking operations. Business owners, general managers, and executives rely on it for occupancy visibility, revenue oversight, and streamlined workflows that support property performance and customer service. Answer based on 12 reviews Overview ### What company size and specific industries is GuestTracker built for? GuestTracker is designed for campgrounds, RV parks, and similar hospitality businesses that need reservation management, online booking, credit card processing, point of sale for camp stores, and cloud-based property management tools. It appears best suited to small and mid-sized operators managing guest stays and retail sales. Features and Usability ### What are the key features of GuestTracker? GuestTracker offers property management, reservations management, and booking management, plus availability management and room booking. It also includes channel management, online reservations, GDS/OTA integration, and website integration. Additional features cover billing and invoicing, payment processing, reporting and analytics, housekeeping management, and guest check-in/check-out. Pricing ### How much does it cost and what fees or limitations are included? GuestTracker starts at $500 one time for the Desktop GuestTracker plan, a local on-premise install for desktop or laptop use. It includes 100% US-based support and services, OTA Manager connections, guest email and texting, license scanner features, and an online booking engine. A free trial is available. Integrations ### Which third-party tools and platforms does GuestTracker integrate with? GuestTracker integrates with 4 third-party tools: Availability Online, QuickBooks Online, Shift4, and SiteMinder. These integrations cover availability management, accounting, payments, and channel connectivity, giving GuestTracker connections to core systems used in hospitality operations. Getting Started and Support ### What training and onboarding options does GuestTracker offer? GuestTracker provides live online sessions, documentation, and videos to support team training. Live online sessions support guided setup and instruction, documentation offers written reference material for ongoing use, and videos provide visual walkthroughs for learning product features. Getting Started and Support ### What customer support options does GuestTracker offer? GuestTracker provides Email/Help Desk, Phone Support, and 24/7 Live Rep. No reviewer feedback about support experience is available in the catalog data, so support quality, response speed, and user satisfaction cannot be summarized here. ## Features AI summary Based on 3,980 Campground Management reviews Capterra data shows that buyers of vacation rental software rank the following features as their top priorities: - **Calendar Management** (**70%** of reviewers rated this feature as critical) - **Data Synchronization** (**66%**) - **Reservations Management** (**67%**) GuestTracker supports all three of the features reviewers value most: **Calendar Management**, **Data Synchronization**, and **Reservations Management**. Together, these capabilities help businesses keep availability up to date, maintain consistent information across channels, and manage bookings more efficiently, allowing teams to reduce scheduling conflicts and handle reservations with greater accuracy. Payment Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Booking Notes 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Keep notes on the specifics of a reservation including customer information and special requests Group Reservations 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important The ability to reserve times in groups. Rate Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Activities Booking Allows businesses to offer customers reservations for a variety of activities. GuestTracker 62 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Historical Reporting: Information, data and reports that are being tracked over time - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Online Reservations: Make and manage reservations online - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Short/Long Term Rental: Length of rental - Single Property: One location - Site Maps: Manage site maps showing plots, availability, utilities etc. - Site Reservation Management: Create and manage reservations for individual camping sites/plots - SMS Messaging: Send messages via SMS - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Website Integration: Seamlessly integrates with 3rd party websites - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.3 (11) 4.3 Based on 11 reviews ## Pricing Value for money 4.5 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/2445/GuestTracker/pricing/) Desktop GuestTracker $500.00 Flat Rate,One Time It includes: - 1 time purchase of software - online booking engine - license scanner features - email & texting of Guests - OTA Manager connections - 100% us based support & services GuestTracker Cloud Based $50.00 Other,Per Month Value for money 4.5 (11) 4.5 Based on 11 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[ Shift4](https://www.capterra.com/p/70936/Shift4/)[ Availability Online](https://www.capterra.com/p/213196/Availability-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (12) 4.3 Based on 12 reviews ## User reviews Overall rating 4.5 Based on 12 reviews Filter by rating 5(6) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TT Tom T. owner Recreational Facilities and Services ### "We lost a good one" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 13, 2021 Was a great experience but seems they ran out of gas Pros This was a great product. I was only of the orginial users and helped develop to system Cons nothing as they worked with you to satisfy any problem Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PT Patrick T. Administrator Real Estate ### "Guest Tracker" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 3, 2020 Pros For a cloud-based software, it is very fast and responsive. Never had any issues with credit card processing or syncing. The software is solid. Cons The user interface can be a bit difficult to navigate. There are a lot of options and the software cannot be customized to remove unused options. It is difficult to learn at first, but you get used to it eventually. Creating reservations can be confusing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FS Fran S. General Manager of WRD Cottage Rental Agency Recreational Facilities and Services ### "Very Happy and satisfied customer for the past 16 years plus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 I have used GT in the past 16 years plus. when we come into a snag. I call \[SENSITIVE CONTENT HIDDEN\] at GT and the issues is solved very fast. Great Service all the time. Highly recommend working with this team and program. Pros For our business this program is easy to understand, Maneuver in, reliable. and there is no way we can possibly do a double booking. Cons when adding a reservation you can not scroll across to the next box - you have to click with your mouse. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Office assistant Hospitality ### "Lives Up to Its Name" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 November 19, 2019 Utilizing GuestTracker has helped us cut back on the number of problem guests we deal with by keeping track of guest information in an easy to use format. It is a great way to keep track of past guests, current check-ins and future reservations. Pros The software allows you to save each guest's information along with notes about their stay. It makes it easy to keep recurring guests happy with notes on their preferences. It also helps prevent problem guests from returning, as you can immediately see the notes about previous stays when they attempt to check in or make a reservation. Cons Our software was set up by previous management, and the only assistance Guest Tracker offers is a tutorial CD that costs several hundred dollars. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ED Erin D. Manager Hospitality ### "We have been using Guest Tracker for many years and it works well for our needs. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 21, 2018 Pros It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex. Cons I think there are some features that could be better. They recently changed the discount to a percentage versus a dollar amount which was easier to use. I wish that you could merge profiles together easily as there are so many duplicates in my system it is a bit frustrating. Sometimes something could be easy but the system does not allow such as reinstating a reservation you have to go back in and do an entire other one. When you cancel a reservation you can't get back to reinstate it or to reprint the cancellation letter. Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number. I wish it was easier to search in different reports. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JH Jessica H. General Manager Hospitality ### "Easy to use system, majority of the features are well thought out and work well. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 19, 2018 It has allowed us to take a manual paper booking system and update it to a computerized booking software that can be used directly with a booking engine. This allows us better control and time management. Pros I like that it allows for automatic owner statement creation, tape chart functionality and that we can post charges for any billing date, even if that date has already past. This is extremely helpful if a charge was missed being posted or posted incorrect. There is no need to balance over multiple days you can just go in and correct the mistake. Cons The reporting features could be improved: Ex. I would be great to be able to forecast revenue per unit instead of unit type like the history displays. This would be useful to know that we are on track to provide appropriate revenue towards each unit owner. The accompanying guest function would be more helpful it when you insert an accompanying guest it registers as stay and creates a history for future return stays (even if they are not returning with the same primary guest). Having more room for Guest Notes. There is not enough room to create enough notes on the guest profile. This is important so that in the future I know if a guest has experience issues with us and the detail or if they caused issues and the details. etc. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AJ Angie J. Coordinator ### "I have used Guest Tracker software for over 15 years now with no issues." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 19, 2018 Pros Coming from a very old, out dated version, the advanced features on the new system are exciting. I adore things like entering the zip & it tells you the city & sending confirmations with 1 click. Cons Again, coming from an older version, the downside was just learning a new system. I was accustomed to all reservation being on one screen. While the new system has future reservations, current guests & past guests are on 3 different screens. Not deal breaker but just a change that took getting used to. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Mike M. Vice President and CFO Recreational Facilities and Services ### "Excellent support team and representatives work hard to understand our business." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 26, 2018 The ability to manage our accommodation side of the business, including planning and reporting. Pros The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features. Also, the ability to customize the property is helpful for reservations personnel. Cons There are a few reporting features that we are not able to customize to our operations, however, our operations are significantly different on the billing side than a standard accommodation business. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TK trena K. manager Hospitality ### "they have always been very helpful and correct any issues right away" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2018 Pros it is very user friendly for any age group to use, from younger generation to older...the support from them is very fast and efficient Cons it does lack some flexiability in the pos system for the restaurant, like transferring tickets from server to server Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Melissa B. Director of Business Development ### "Frank and his team has been very responsive and always there to help when asked." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 22, 2018 Pros The system is very user friendly and easy to operate. We love the Unit Chart and the many ways to sort information. Cons Lack of being able to do Monthly billings on the 28-29-30 and 31st. Reports needs to export to Excel Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/2445/GuestTracker/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.