---
title: "Chaty Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Chaty Software - reviews, pricing plans, popular comparisons to other Live Chat products and more."
source_url: "https://www.capterra.com/p/244582/Chaty/"
page_type: "product"
language: "en"
publication_date: "2026-10-19"
---

# 

 Chaty Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 19, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Chaty

## What is Chaty?

https://chaty.app/ - Chaty is designed to help employees connect with customers on various messaging applications like WhatsApp, Facebook Messenger & more. With a single chat widget added to your website, you can create a personalized experience for customers using over 20 social channels like WhatsApp, Instagram, Line, Viber & Telegram to provide instant support; respond to inquiries, queries, and comments; build trust and offer value to your visitors, both on mobile & web.

## What is Chaty used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Success](https://www.capterra.com/customer-success-software/)

Recognitions

Best ease of use

Top alternative

Featured

Overall rating

Based on 41 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$9

Flat Rate, Per Month

Free trial  
not available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

-   Customer Communications Management / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Customer Communications Management / 2025
-   Customer Success / 2025
-   Live Chat / 2025
-   Unified Communications / 2025

Do you work for Chaty?[Manage this product listing](https://www.g2.com/products/chaty/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Chaty

5.0 (41)

VS.

[4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$9

Flat Rate, Per Month

Starting Price

$115

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (41)

Ease Of Use

4.3 (16,479)

Value For Money

4.9 (39)

Value For Money

4.2 (11,529)

Customer Service

4.8 (40)

Customer Service

4.3 (10,742)

## Chaty alternatives

[4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

Highest Rated

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

[4.7 (16,479)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/180345/WhatsApp/)

[Viber](https://www.capterra.com/p/180348/Viber/)

[4.4 (4,064)](https://www.capterra.com/p/180348/Viber/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/180348/Viber/)

[Telegram](https://www.capterra.com/p/180347/Telegram/)

[4.7 (6,440)](https://www.capterra.com/p/180347/Telegram/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/180347/Telegram/)

[View all alternatives](https://www.capterra.com/p/244582/Chaty/alternatives/)

## FAQs about Chaty

Overview

### Which roles and teams benefit most from Chaty?

Chaty is most used by business owners, founders, and agency leaders who add customer contact options to websites and manage incoming sales inquiries. Marketing teams and media buyers use it to direct campaign visitors to preferred messaging channels, while website administrators, IT staff, and product managers configure site communication tools and monitor usability.

Answer based on 41 reviews

Overview

### What company size and industries is Chaty built for?

Chaty is built for small businesses, especially Arts and Crafts organizations (10%), and is great for e-commerce, digital agencies, and websites providing customer support through multiple channels. All reviewers represent small businesses, with Marketing and Advertising at 7% and Cosmetics at 5%. Its most common use case is live chat, reported by 51% of reviewers.

Answer based on 41 reviews

Features and Usability

### What are the key features of Chaty?

Chaty offers real-time consumer-facing chat, chat/messaging, and multi-channel communication for website and mobile interactions. It also includes widgets, customizable branding, geotargeting, offline form, interaction tracking, and real-time analytics, plus activity dashboard, monitoring, reporting and statistics, and third-party integrations.

Pricing

### How much does it cost and what fees or limitations are included?

Chaty offers a free version for up to 500 visitors per month, then starts at $9 per month for the Basic plan. Pro costs $25, Growth $49, Growth 300K $89, and Growth 500K $129. The free package lets users test features, though one reviewer felt some paid features should be in Basic.

Answer based on 3 reviews

Integrations

### Which third-party tools and platforms does Chaty integrate with?

Chaty integrates with over 40 platforms across ecommerce, CMS, messaging, and marketing. Official catalog integrations include Big Cartel, BigCommerce, Bitrix24, Drupal, Ecwid, Google Maps, Instagram, Messenger, LinkedIn Jobs, Jimdo, Joomla, Leadpages, and Discord, plus Blogger, Concrete CMS, Dukaan, InSales, InstaPage, and Jumpseller.

Answer based on 3 reviews

Getting Started and Support

### What training and onboarding options does Chaty offer?

Chaty provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can review at their own pace for learning the product’s main functions.

Getting Started and Support

### What customer support options does Chaty offer?

Chaty provides email/help desk support, an FAQ/forum, a knowledge base, and chat. Users report quick help during setup and issue resolution, with support often answering fast and assisting in minutes, though one user said a question about subdomains was not fully understood.

Answer based on 4 reviews

## Features

AI summary

Based on 6,967 Live Chat reviews

Capterra reviewers highlight these as the features buyers care about most when choosing live chat software:

-   **Chat/Messaging** (**54%** of reviewers rated this feature as critical)
-   **Real-Time Notifications** (**51%**)
-   **Multi-Channel Communication** (**44%**)

Chaty supports **Chat/Messaging** and **Multi-Channel Communication**, so businesses can manage conversations across channels and respond to customers through familiar messaging tools. However, it does not include **Real-Time Notifications**. Instead, it offers other important capabilities that reviewers also value, including **Real-time Consumer-facing Chat** (**43%**) and **Mobile Access** (**44%**), helping businesses stay available to customers and giving teams more flexibility to reply quickly from different devices.

Chat/Messaging

5.0 (28)

64.29% of 28 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Real-time Consumer-facing Chat

4.9 (19)

42.11% of 19 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

Mobile Access

4.8 (10)

20.00% of 10 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Customizable Branding

4.9 (16)

25.00% of 16 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Activity Dashboard

4.6 (13)

46.15% of 13 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Third-Party Integrations

4.8 (12)

50.00% of 12 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Chaty 18 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Chat/Messaging: Communicate using direct chat or messages within the system
- Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content
- Customizable Branding: Add customized logos and colors to align with company branding
- Geotargeting: Geographic location of visitors determines behavior of the software
- Interaction Tracking: Track interaction history by documenting conversations for contacts
- Mobile Access: Access software remotely via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Offline Form: Form to collect visitor contact information when live chat isn't available
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources
- Widgets: An extended application or connector that enables users to perform additional services with their current set of tools

---

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Features

4.8 (41)

4.8

Based on 41 reviews

## Pricing

Value for money

4.9 (39)

Free Version

[View pricing plan details](https://www.capterra.com/p/244582/Chaty/pricing/)

Free

$0.00

It includes:

-   Up to 500 visitors per month
-   Unlimited Widgets
-   Widget Customization

Basic

$9.00

Flat Rate,Per Month

It includes:

-   Up to 10k visitors per month
-   Unlimited widgets
-   Widget Customization
-   Google Analytics
-   Custom CSS

Pro

$25.00

Flat Rate,Per Month

It includes:

-   Up to 50k visitors per month
-   Unlimited widgets
-   Widget Customization
-   Google Analytics
-   Custom CSS

Growth

$49.00

Flat Rate,Per Month

It includes:

-   Up to 150k visitors per month
-   Unlimited widgets
-   Widget Customization
-   Google Analytics
-   Custom CSS

Growth 300K

$89.00

Flat Rate,Per Month

It includes:

-   Up to 300k visitors per month
-   Unlimited widgets
-   Widget Customization
-   Google Analytics
-   Custom CSS

Growth 500K

$129.00

Flat Rate,Per Month

It includes:

-   Up to 500k visitors per month
-   Unlimited widgets
-   Widget Customization
-   Google Analytics
-   Custom CSS

Value for money

4.9 (39)

4.9

Based on 39 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Wix](https://www.capterra.com/p/169007/Wix/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (40)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (40)

4.8

Based on 40 reviews

## User reviews

Overall rating

5.0

Based on 41 reviews

Filter by rating

5(40)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

YP

Yannick P.

Bnb

Child Day Care Services

### "Service au top"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 6, 2026

Pros

Service facile et économique, utilisation optimale. Les voyageurs adorent utiliser ce service, je le recommande

Cons

J’aime tout dans ce service. Les voyageurs le trouve tres facile a utiliser, et la communication est facile avec le service technique.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jacquie S.

E-Commerce Website Manager

Consumer Goods

### "A great plugin to add functionality to e-commerce site"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 7, 2025

Its a fun plugin to work with, responsive and quick support. Easy to use and guidance from the support crew.

Pros

Easy to install and set up. I love the fact that every area is fully customizeable. Quick test to ensure forms & emails are all recorded on the dashboard. You can have different 'Chaty Channels' running on different product & category pages.

Cons

on original installation i received an error whilst testing. I reported the error and received a bug fix with hours.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Masha M.

owner

Architecture & Planning

### "Flexible, easy to use setup for floating WhatsApp icon"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 19, 2025

Overall very good experience. It does what it should do. Also the support team was very fast and helpful.

Pros

Flexible, easy to use setup for floating WhatsApp icon and other contact settings. Immediate impact on the site with no need to republish.

Cons

It takes some time to save widgets. This line requires longer text than I can give, so let's say that this is also a bit of inconvenience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CR

Christine R.

Coo

Information Technology and Services

### "Great product that nobody really know about"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

9/10

May 28, 2025

Good product experience and friendly but non-existent technical support. Maybe let OpenAi answer your technical questions

Pros

Easy to install and it looks great on my websites. Is this app integration an insider secret? As if it wasn’t for Duda I would never have discovered you. Product is extremely intuitive but

Cons

Cannot add to subdomains and customer support didn’t really understand my question Therefore never really got the answer

Switched from

[FlipHTML5](https://www.capterra.com/p/202617/FlipHTML5/)

Ease of use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AK

Ahmet K.

Media buyer

Marketing and Advertising

### "Best chat widget"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 24, 2025

great a friend recommend.

Pros

Best product even on the free package i was really satisfied a friend recommend and i'm really satisfied with the service.

Cons

nothing it is perfect for whatsapp and all other widgets. easy to setup and get started. a friend recommended.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TR

Tamsin R.

Director

Cosmetics

### "Great app install it and give it a go!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 13, 2025

Its been really good, Gal was really helpful with any questions I had and got back to me so quickly too!

Pros

the way potential clients can ask a question at any time of the day or night and I can pick up the query in the morning.

Cons

I didn't have any issues - Nothing really.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GR

Gabriel R.

propietario

Arts and Crafts

### "En fase de pruebas"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 13, 2025

No me ha dado mucho tiempo a usar la aplicación, pero no paran de decirme que rellene la encuesta pues aquí estoy.

Pros

Facil de usar, y tienes muchas opciones para comunicarte con los clientes

Cons

Creo que solo esta disponible en ingles.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LN

Liam N.

Owner

Real Estate

### "Simple app, works well"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 19, 2024

Overall experience has been positive and customer service has been prompt

Pros

It works and it's fairly easy to set up and use

Cons

It's not immediately obvious how to make simple changes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DA

Daryl A.

IT Support

Retail

### "Chaty helps your conversation into convertible clients."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 5, 2024

I have been using Chaty for about 2 years now. I was introduced to it at a WordPress Meetup Plugin potluck. I have recommended it to several clients that I have developed websites for.

Pros

The ease of set up and the functionality out of the box

Cons

Some of the paid features or upgrade should have been included in the basic features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

Alan C.

Dono

Online Media

### "Excelente gostei muito"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2024

Pros

Muito bom e o plano grátis é incrivel, me ajudou bastante

Cons

queria por respostas automatizadas, com i.a

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/244582/Chaty/reviews/)

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Popular comparisons

[WhatsApp vs Chaty](https://www.capterra.com/compare/180345-244582/WhatsApp-vs-Chaty)