--- title: "Chaty Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chaty Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/244582/Chaty/" page_type: "product" language: "en" --- # Chaty Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chaty ## What is Chaty? https://chaty.app/ - Chaty is designed to help employees connect with customers on various messaging applications like WhatsApp, Facebook Messenger & more. With a single chat widget added to your website, you can create a personalized experience for customers using over 20 social channels like WhatsApp, Instagram, Line, Viber & Telegram to provide instant support; respond to inquiries, queries, and comments; build trust and offer value to your visitors, both on mobile & web. ## What is Chaty used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Success](https://www.capterra.com/customer-success-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $9 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Customer Communications Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Communications Management / 2025 - Customer Success / 2025 - Live Chat / 2025 - Unified Communications / 2025 Do you work for Chaty?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.poptin.com/&name=Chaty) ## Chaty Overview Updated August 2026 AI summary Chaty enables businesses of all sizes to manage real-time customer conversations and messaging across multiple channels through a web-based chat widget. With features such as customizable branding, geotargeting, mobile access, offline form capture, interaction tracking, and reporting tools, Chaty supports customer communications, live chat, and unified communications needs on a range of devices and platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chaty 5.0 (41) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $9 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (41) Ease Of Use 4.6 (16,446) Value For Money 4.9 (39) Value For Money 4.6 (11,500) Customer Service 4.8 (40) Customer Service 4.7 (10,713) ## Chaty alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,446)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,185)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,002)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about Chaty Overview ### Which roles and teams benefit most from Chaty? Chaty is most used by business owners, founders, and agency leaders who need to turn website visitors into direct conversations and leads. E-commerce managers, marketers, and customer-facing teams use it to streamline support, sales inquiries, and multichannel messaging, while IT and website administrators handle setup, customization, and chat-widget performance. Answer based on 41 reviews Overview ### What company size and industries is Chaty built for? Chaty is built for small businesses, with 100% of reviewers coming from that segment, especially e-commerce and digital agencies. Its reviewer base is led by Arts and Crafts at 10%, followed by Marketing and Advertising at 7% and Design at 5%, most often for live chat at 51%. Answer based on 41 reviews Features and Usability ### What are the key features of Chaty? Chaty offers real-time consumer-facing chat, chat/messaging, and multi-channel communication, plus widgets for embedding conversations on websites. It also includes geotargeting, customizable branding, offline form capture, interaction tracking, and activity dashboard tools, with reporting and analytics, real-time monitoring, search/filter, mobile access, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Chaty starts with a free plan for up to 500 visitors per month, then the Basic plan is $9 per month for up to 10k visitors. Pro costs $25, Growth $49, Growth 300K $89, and Growth 500K $129, with unlimited widgets, customization, and Google Analytics on paid tiers. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does Chaty integrate with? Chaty integrates with over 50 platforms, including Poptin, BigCommerce, Bitrix24, Discord, Drupal, Instagram, Magento Marketplace, and Google Maps. Its catalog also includes Big Cartel, Ecwid, Joomla, Jimdo, Leadpages, and LinkedIn Jobs, covering ecommerce, content management, communication, and lead-generation tools. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Chaty offer? Chaty provides documentation and videos to help teams get started. Documentation gives written reference material for setup and feature checks, while videos support visual, self-paced learning and step-by-step guidance through common tasks. Getting Started and Support ### What customer support options does Chaty offer? Chaty provides email/help desk support, an FAQ/forum, a knowledge base, and chat. Users report fast, helpful responses during setup and issue resolution, though one reviewer said support did not fully understand a subdomain question, suggesting service can be uneven for more complex needs. Answer based on 4 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra reviewers highlight these as the top features buyers look for in live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Chaty supports **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in one place. However, it does not include **Real-Time Notifications**. Instead, it offers **Mobile Access** (**44%**) and **Real-time Consumer-facing Chat** (**42%**), which still give teams flexible ways to stay connected with customers and reply quickly, helping businesses improve responsiveness and maintain consistent communication. Chat/Messaging 5.0 (28) 64.29% of 28 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Mobile Access 4.8 (10) 20.00% of 10 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 4.9 (19) 42.11% of 19 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Customizable Branding 4.9 (16) 25.00% of 16 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Activity Dashboard 4.6 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Third-Party Integrations 4.8 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Chaty 18 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Chat/Messaging: Communicate using direct chat or messages within the system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customizable Branding: Add customized logos and colors to align with company branding - Geotargeting: Geographic location of visitors determines behavior of the software - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Offline Form: Form to collect visitor contact information when live chat isn't available - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.8 (41) 4.8 Based on 41 reviews ## Pricing Value for money 4.9 (39) Free Version [View pricing plan details](https://www.capterra.com/p/244582/Chaty/pricing/) Free $0.00 It includes: - Up to 500 visitors per month - Unlimited Widgets - Widget Customization Basic $9.00 Flat Rate,Per Month It includes: - Up to 10k visitors per month - Unlimited widgets - Widget Customization - Google Analytics - Custom CSS Pro $25.00 Flat Rate,Per Month It includes: - Up to 50k visitors per month - Unlimited widgets - Widget Customization - Google Analytics - Custom CSS Growth $49.00 Flat Rate,Per Month It includes: - Up to 150k visitors per month - Unlimited widgets - Widget Customization - Google Analytics - Custom CSS Growth 300K $89.00 Flat Rate,Per Month It includes: - Up to 300k visitors per month - Unlimited widgets - Widget Customization - Google Analytics - Custom CSS Growth 500K $129.00 Flat Rate,Per Month It includes: - Up to 500k visitors per month - Unlimited widgets - Widget Customization - Google Analytics - Custom CSS Value for money 4.9 (39) 4.9 Based on 39 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (40) 4.8 Based on 40 reviews ## User reviews Overall rating 5.0 Based on 41 reviews Filter by rating 5(40) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent YP Yannick P. Bnb Child Day Care Services ### "Service au top" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 Pros Service facile et économique, utilisation optimale. Les voyageurs adorent utiliser ce service, je le recommande Cons J’aime tout dans ce service. Les voyageurs le trouve tres facile a utiliser, et la communication est facile avec le service technique. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jacquie S. E-Commerce Website Manager Consumer Goods ### "A great plugin to add functionality to e-commerce site" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2025 Its a fun plugin to work with, responsive and quick support. Easy to use and guidance from the support crew. Pros Easy to install and set up. I love the fact that every area is fully customizeable. Quick test to ensure forms & emails are all recorded on the dashboard. You can have different 'Chaty Channels' running on different product & category pages. Cons on original installation i received an error whilst testing. I reported the error and received a bug fix with hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Masha M. owner Architecture & Planning ### "Flexible, easy to use setup for floating WhatsApp icon" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2025 Overall very good experience. It does what it should do. Also the support team was very fast and helpful. Pros Flexible, easy to use setup for floating WhatsApp icon and other contact settings. Immediate impact on the site with no need to republish. Cons It takes some time to save widgets. This line requires longer text than I can give, so let's say that this is also a bit of inconvenience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Christine R. Coo Information Technology and Services ### "Great product that nobody really know about" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 9/10 May 28, 2025 Good product experience and friendly but non-existent technical support. Maybe let OpenAi answer your technical questions Pros Easy to install and it looks great on my websites. Is this app integration an insider secret? As if it wasn’t for Duda I would never have discovered you. Product is extremely intuitive but Cons Cannot add to subdomains and customer support didn’t really understand my question Therefore never really got the answer Switched from [FlipHTML5](https://www.capterra.com/p/202617/FlipHTML5/) Ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Ahmet K. Media buyer Marketing and Advertising ### "Best chat widget" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2025 great a friend recommend. Pros Best product even on the free package i was really satisfied a friend recommend and i'm really satisfied with the service. Cons nothing it is perfect for whatsapp and all other widgets. easy to setup and get started. a friend recommended. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TR Tamsin R. Director Cosmetics ### "Great app install it and give it a go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2025 Its been really good, Gal was really helpful with any questions I had and got back to me so quickly too! Pros the way potential clients can ask a question at any time of the day or night and I can pick up the query in the morning. Cons I didn't have any issues - Nothing really. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GR Gabriel R. propietario Arts and Crafts ### "En fase de pruebas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 13, 2025 No me ha dado mucho tiempo a usar la aplicación, pero no paran de decirme que rellene la encuesta pues aquí estoy. Pros Facil de usar, y tienes muchas opciones para comunicarte con los clientes Cons Creo que solo esta disponible en ingles. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN Liam N. Owner Real Estate ### "Simple app, works well" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 19, 2024 Overall experience has been positive and customer service has been prompt Pros It works and it's fairly easy to set up and use Cons It's not immediately obvious how to make simple changes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA Daryl A. IT Support Retail ### "Chaty helps your conversation into convertible clients." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 5, 2024 I have been using Chaty for about 2 years now. I was introduced to it at a WordPress Meetup Plugin potluck. I have recommended it to several clients that I have developed websites for. Pros The ease of set up and the functionality out of the box Cons Some of the paid features or upgrade should have been included in the basic features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Alan C. Dono Online Media ### "Excelente gostei muito" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2024 Pros Muito bom e o plano grátis é incrivel, me ajudou bastante Cons queria por respostas automatizadas, com i.a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/244582/Chaty/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Chaty](https://www.capterra.com/compare/180345-244582/WhatsApp-vs-Chaty)