--- title: "Fixus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fixus Software - reviews, pricing plans, popular comparisons to other Patient Case Management products and more." source_url: "https://www.capterra.com/p/245536/Fixus/" page_type: "product" language: "en" --- # Fixus Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Fixus ## What is Fixus? Fixus is a web based case management system designed, for the Australian market, to enhance your organisations ability to excel in providing healthcare services. You focus on providing the best care possible; we’ll provide technology to best support that care. ## What is Fixus used for? [Patient Case Management](https://www.capterra.com/patient-case-management-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fixus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://fixus.com.au&name=Fixus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fixus 5.0 (7) VS. [4.5 (199)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting Price Contact vendor Starting Price $59 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.4 (282) Value For Money 4.8 (5) Value For Money 4.5 (208) Customer Service 5.0 (7) Customer Service 4.6 (242) ## Fixus alternatives Highest Rated [4.7 (647)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (1,051)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Alleva](https://www.capterra.com/p/180899/Alleva/) [4.5 (282)](https://www.capterra.com/p/180899/Alleva/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180899/Alleva/) [View all alternatives](https://www.capterra.com/p/245536/Fixus/alternatives/) ## FAQs about Fixus Overview ### What company size and specific industries is Fixus built for? Fixus is designed for organizations of any size that deliver services under government-funded Mental Health Care, Allied Health, and Aged Care programs. It is built for providers in these care sectors rather than general-purpose businesses, making it a fit for service organizations working within public health funding frameworks. Features and Usability ### What are the key features of Fixus? Fixus offers appointment scheduling, patient intake, and appointment management for practice operations, along with case management, clinical assessment tools, and treatment planning. It also includes EMR/EHR, progress notes, document management, customizable forms and reports, role-based permissions, alerts/notifications, SMS messaging, and third-party integrations. Integrations ### Which third-party tools and platforms does Fixus integrate with? Fixus integrates with Assist and supports contractual workflow connections for teams that need external tool compatibility. The available catalog data in this prompt names Assist as the confirmed third-party integration, so Fixus should be described as connecting to that platform directly. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Fixus offer? Fixus provides in person training, live online sessions, and webinars to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote setup, and webinars offer scheduled presentations that can cover key features and onboarding steps. Getting Started and Support ### What customer support options does Fixus offer? Fixus provides email/help desk support, a knowledge base, and phone support. With no reviewer feedback on support topics available, user experience details such as response times, helpfulness, or common frustrations cannot be stated from the catalog data. ## Features AI summary Based on 476 Patient Case Management reviews Not all Patient Case Management products cover every priority buyers care about. Here’s what Capterra reviewers highlight as most essential when choosing a solution: - **Document Management** (**60%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Patient Records Management** (**59%**) Fixus supports **Document Management**, which helps teams organize and access case files more efficiently. However, it does not include **HIPAA Compliant** or **Patient Records Management**. Instead, it offers **Appointment Management** (**57%**), giving providers another way to coordinate patient interactions and keep schedules on track. These features can help businesses improve daily case handling, reduce administrative delays, and provide teams with better visibility into patient-related workflows. Document Management 5.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Appointment Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Initial Assessments 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Conduct intake assessments to determine patient health status, medical history, conditions, etc. Patient Intake 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Patients can register for appointments in advance online Progress Reports 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Document and report the progress of ongoing projects Treatment Planning 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Fixus 41 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Assessment Tool: Tools to aid in the collection of information to determine a person's problems and symptoms. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - EMR/EHR: Create and securely store digital patient records - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Medical History Records: Records of patients' medical history - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Location: Manage and support multiple locations - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (7) 4.7 Based on 7 reviews ## Pricing Value for money 4.8 (5) ### Starting price Free trial not available Value for money 4.8 (5) 4.8 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TL Tung L. Executive General Manager - Service Delivery Health, Wellness and Fitness ### "APMHA Health - Primary Mental Health Services and Wellbeing programs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2022 The Fixus program and its ability to support our work in providing primary mental health services and reporting on the work to our funders sells itself. It does what is required in this area and is quite easy to use compared to other similar programs. Our company work with 3 different software systems over multiple PHNs and found Fixus was the easiest and most consistent in terms of deliverables. The most important aspect however, for myself and the company is the Fixus workforce. From their \[SENSITIVE CONTENT\], Analyst, Developers and support team, they are always ready to solve and resolve technical issues to working closely our our needs to change or develop the required product to further improve our productivity. They also have an incredible ability to laisse with product users in a way to allow them to understand the Fixus system and how to use it correctly. Using language that helps non IT proficient users understand. They are very responsive to the user's needs and would take the time to better understand how different services use their products. An example is how willing and quick they responded to our request to help us capture data in the recent Victoria floods (October 2022)Within 4 days of requesting for help with this. Fixus came through with an ability to record flood related cases, sessions and a reporting tool to capture who was affected and the work completed in their support. An amazing turn around time. I highly recommend the Fixus products and their team Pros Ease of use and Fixus' ability to capture and store the required information. The ability to quickly access information and also how to then report on the information has been invaluable. Cons Very MDS focused. I understand why as it was developed with MDS in mind. It could be a very useful Health industry software and is heading in that direction I believe. Reasons for choosing Fixus These other systems were used by other PHNs that our company was contracted to. Fixus was also being used. When it came time to purchase our own system, we chose Fixus due to it's ease of use. This, along with the support we receive from Fixus Technologies, is why we continue to use their products. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FT Frankie T. Clinical Governance Manager Mental Health Care ### "Biggest fan" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2022 We appreciate the vision and values at Fixus and their willingness to truly partner with us. You will never speak to a disinterested technical support person at Fixus because the team is genuinely excited about data management and finding solutions. Pros We are big fans of Fixus as the case management software has had such a profound impact across all areas of our organisation. The software enables us to manage a range of different types of mental health programs and private practice on one platform with customisations to accomodate operational and reporting differences for different program streams. What we like best about this software is bringing every aspect of the data management and our workflow processes into one place, including intake and triage, scheduling, clinical record generation and management, secure document sending, activity and performance tracking, MDS reporting, and outcomes data analysis. Fixus have offered regular consultation and software development options which has supported us to create efficient workflows and processes. We have appreciated flexible options to work with our data to create dashboards which fulfil our own specific reporting and clinical governance objectives. There are no frustrating limitations to how we use this software because Fixus have worked with us closely to make sure we find solutions which are a fit for our services. Cons The trickiest part has been waiting for scheduling functions because it's a key goal which will have a big impact on workload in our organisation. We appreciate all the reasons this takes the time it takes. Reasons for choosing Fixus Fixus were willing to partner with us to customise our product to more specifically fit our needs. We had used both systems and found the Fixus user experience was better. The Fixus team were genuine and excited to work with us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ME Michelle E. Operations Manager Mental Health Care ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2022 Its been a really great experience that has resulted in a product that is simple, easy to use, logical and is constantly being improved for the better. Pros The care and patience taken to design our interface to work with our program needs. The responsiveness in resolving issues and making changes is extraordinary. The ease and simpleness of the system makes it easier for our technicially challenged workers to operate. Cons There is nothing I can say that I dont like about the program Reasons for choosing Fixus not applicable Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DT Darren T. Manager Civic & Social Organization ### "LDDSWQ Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2022 Top quality.Both \[SENSITIVE CONTENT\] are knowledgeable and responsive, and are clear assets to FIXUS.Please provide them both with a pay rise. Pros Easy to use, customizable, intuitive, flexible. Cons Integration was difficult but only given FIXUS is health based and our organization is community services focused. However, support team did a fantastic job. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JT Josephynn T. Clinical Lead Mental Health Care ### "My review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 4, 2022 I am OK with using Fixus on a daily basis in my work. I am very happy with customer service and dicrect work with the team - particularly \[SENSITIVE CONTENT\] Pros It is user friendly enough to use on a daily basis and allows for capturing important aspects of client direct work and documentation. Cons It is still quite chunky which makes sense given the complex data that need to be captured. However a cleaner view would be very helpful.Some of the hard codes make it difficult to customise field names - something I look forward to see changed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Abby H. Coordinator Data Quality & Systems - MHAOD Mental Health Care ### "Fixus review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2022 Pros Easy to navigate, great reporting capability, very helpful and responsive technical support Cons Some additional mandatory fields/rules to assist with PMHC MDS errors and data quality issues Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 10, 2022 Thanks for your feedback Abby. CA Courtney A. Senior Project Officer Health, Wellness and Fitness ### "Fixus review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2022 The Fixus staff are amazing and super helpful. When never I have queries or requests they are happy to jump on a teams and problem solve. Pros Yes this has been an overall success internally and for our Providers. The system is very easy to use, which makes training the Providers just as easy. The system isn't clunky like some others. Cons At the start of the implementation it seemed difficult to have issues resolved (previous colleagues). However since having \[SENSITIVE CONTENT\] as the relationship Manager, I personally have found it very straight forward to resolve problems. It was suggested to have notifications implemented and have since been updated that this is on the wish list. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 3, 2022 Thanks so much for the feedback. Just a quick update on the notifications feature, this is being rolled out across the next few releases. [View all Reviews](https://www.capterra.com/p/245536/Fixus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.