# IT Portal Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IT Portal Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/245765/IT-Portal --- # IT Portal Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IT Portal ## What is IT Portal? Document management software that receives, tracks, manages, and stores IT documents, passwords, and more. As IT Teams grow, they outgrow the cluttered file shares and excel password lists. Easily Integrates with important PSA, RMM as well with major Authentication and data software. Reduce downtime, create accountability for documentation, and provide peace of mind for managers and IT professionals. ## What is IT Portal used for? [Document Management](https://www.capterra.com/document-management-software/)[Digital Asset Management](https://www.capterra.com/digital-asset-management-software/)[IT Documentation](https://www.capterra.com/it-documentation-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 86% Neutral 9% Negative 5% Starting price $20 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IT Portal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.itportal.com&name=IT Portal) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IT Portal 4.5 (22) VS. [4.4 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $20 Per User, Per Month Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (22) Ease Of Use 4.1 (3,650) Value For Money 4.3 (22) Value For Money 4.3 (2,250) Customer Service 4.5 (19) Customer Service 4.2 (2,141) ## IT Portal alternatives Highest Rated [4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/245765/IT-Portal/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Storage 4.6 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Asset Library 3.9 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Collection of all assets in the system Search/Filter 4.1 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Access Controls/Permissions 4.1 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Document Classification 3.9 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Assign categories, labels, tags, or attributes to documents for organization, search and storage Document Capture 4.2 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Scan, move or upload electronic files within the software's repository IT Portal 38 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Organize assets into folders and subfolders or tag assets based on a custom file hierarchy Collection of all assets in the system An itemized to do list that can be edited as tasks are completed Integration with content management software Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Manage product specific documents in a categorized order Create, save, and store files Recover lost, deleted, or damaged files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Specifically developed for the IT sector Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Store and manage images Access the system via a mobile application Ability of websites, web applications, or mobile applications to function without an active internet connection Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Streamlining repetitive tasks and activities through automated and predefined workflows Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (22) 4.1 Based on 22 reviews ## Pricing Value for money 4.3 (22) Basic $20.00 Per User,Per Month Value for money 4.3 (22) 4.3 Based on 22 reviews ## Integrations [ Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[ Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[ Atera](https://www.capterra.com/p/144309/Atera/)[ Domotz](https://www.capterra.com/p/149665/Domotz-PRO/)[ Auvik](https://www.capterra.com/p/145245/Auvik/)[ Passportal](https://www.capterra.com/p/187345/Passportal/)[ Gliffy](https://www.capterra.com/p/145714/Gliffy/)[ PSA](https://www.capterra.com/p/198718/PSA-Restoration-Contractor/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (19) 4.5 Based on 19 reviews ## User reviews Overall rating 4.5 Based on 22 reviews Filter by rating 5(14) 4(5) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent DE Dean E. Director Information Technology and Services ### "Long time client, overall positive" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 19, 2025 Pretty good. Ive been here for years, since early v3. Its good to see that improvements are made. Support has been great when I have needed it. Pros It stores everything. We use it for all internal and client facing documentation and SOP / KB's. It has integrations with most of our platforms. Support is good, even to the point of implementing features as I request them. Cons Theres not really a lot. Sometimes it is hard to find options in the settings. I don't often have to go through those settings so finding something seems to be difficult. A search in the admin settings would probably help (not just the filter on the mail heading, something that searches through all the settings) Billing is annoying. It needs a delay added. If i add a user by mistake and instantly remove it, or if a staff member leaves and i remove them but they are replaced on the same day. Then there is multiple reductions and additions on the same day in the bill. It makes the invoice very hard to read. Adding a delay to calculate the user counts at the end of the day would be better. So adding and removing doesnt trigger multiple items on the invoice. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reasons for choosing IT Portal At the time, i was small. they had minimum numbers to purchase, and was more expensive then. I think the prices are about the same now. I have also looked at Hudu after having SI Portal. It does look prettier and was cheaper, but the change over would be a nightmare. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alberto S. ceo, founder Information Technology and Services ### "The difference between an hobby and professional" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 7, 2024 It's allow us to manage the IT information in a better way, and share the knowledge with our customers, increasing the value of our service. Pros 1 Made for MSP 2 Quite comprehensive (feature rich) 3 Affordable pricing Cons \- Chaotic, not linear, not uniform - Sometime the same feature is implemented differently based on the object - Absence of a real reporting system to obtain an offline readable and dense documentation. Alternatives considered [Google Sites](https://www.capterra.com/p/246647/Google-Sites/) [Google Drive](https://www.capterra.com/p/161425/Drive/) [Obsidian](https://www.capterra.com/p/220063/Obsidian/) [IT Glue](https://www.capterra.com/p/170401/ITGlue/) [Dashlane for Business](https://www.capterra.com/p/147623/Dashlane-for-Business/) Reasons for choosing IT Portal First of all IT portal was "good enought" Second it was abortable Third we where tired to write all down in a gogole site, one for each customer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Levi U. IT and Cybersecurity Specialist Computer & Network Security ### "Great product, great team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2022 Pros The flexibility is great. The support team is brilliant and very responsive. Cons There is no non-latin language support at the moment. Alternatives considered [Docusnap](https://www.capterra.com/p/178238/Docusnap/) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) [ITBoost](https://www.capterra.com/p/175394/ITBOOST/) Reasons for choosing IT Portal The flexibility of data input, reporting and price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Brett R. Sr. System Admin Hospital & Health Care ### "Converted from IT GLUE!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2022 We are very pleased with it and it is allowing us to have ONE location for all of our information. Pros Coming from an IT GLUE environment, I was pleasantly surprised about how much easier and customizable IT PORTAL was! The other deciding factor for us was the ON PREM solution they offer. We are a hospital and are very strict regarding security. I love the interface and performance of the product. You have definitely converted me! Cons I wish I could create a Document Application category and NEST documents and folders. I was taught how to do this under Configs, but it is confusing to a new user. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reasons for choosing IT Portal ON PREM option, customization, price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Tyler G. Systems Engineer Information Technology and Services ### "A great place to brain dump" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2022 The company themselves has been great to work with. Their support is super responsive and helpful fixing bugs or adding in feature requests. The price is really good to which helps ease the burden on some of the issues that crop up. I really feel like they are trying to have a great product. Pros The software is really well laid out and has a ton of features and customization. It's great knowing we have a centralized place to put all of our data and that it is all going to be entered with consistency. Cons It feels slow at times and not quite as zippy as compared to the other programs that we retrieve information from. It can also feel a little clunky at times. Sometimes thing will break after an update that has been working really well. Reasons for choosing IT Portal The level of built-in templates (which IT Boost did not have) and the level of customization that it had (which IT Glue did not). Their prices are really reasonable as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Chase M. Proactive Lead Information Technology and Services ### "Overall great product!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 4, 2022 Overall, the product works for what you need it for! Pros The most impactful features is some of the one's not well known. Such as running an agent that gathers information on the workstations and uploading it to the cloud. The newer version is a better UI feel than the pervious one. Overall, for the major things you need for a documentation platform is easy to access. Cons Some of the features are a little clunky and not easy. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reasons for choosing IT Portal For it's price and functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL David L. Owner Computer & Network Security ### "Worth it, happy with it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2022 Awesome Pros The product is flexible, you should be able to capture all your documentation. the support has been awesome, I found it easy to learn and to get around. They listen to recommendations and even discuss them with you to make sure they understand them. They work with you. Cons Can't upload documents. I am visual, would like the option to have network maps where I can drill down. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jack L. Network Administrator Financial Services ### "Really great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2022 Pros We purchased this software to help centralize our IT team's knowledge and provide a quick reference for KB's, Passwords, and asset info. It has been outstanding! Everything in the portal is linkable so when I create an entry for a password login, I can link it directly to the device, it's pictures, and it's info along with it's relevant KB. I don't use it for workstation asset management just servers and physical equipment. This along with PDQ Inventory/Deploy are my two favorite pieces of software that we run. We were using ManageEngine PMP for passwords but the functionality of IT Portal quickly overtook it. The auto formatting for creating KB's is excellent, you can paste just about anything and it will come out looking clean. Cons There are two interfaces, v3 and v4. I think v3 should be gotten rid of personally as v4 is much better. Sometimes I have to select v4 when I login. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Ralph D. MPC1 Education Management ### "IT Portal" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 1, 2022 Moved away from password protected spreadsheets Pros It makes it easy for a number of different staff with different device types to import and update documentation Cons Some of the terminology can be tricky to wrap your head around. Accounts/Passwords Facilities/Sites Reasons for choosing IT Portal On prem install. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Dominic L. CEO Information Technology and Services ### "A great solution, not too expensive." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 28, 2022 IT Portal is a daily operational tool for us. We use it each time we need to login into a customer system, have to recover a username or login. we keep file and backup config within each device, for each customer. Some customer have access to their data directly. Pros The pricing is good for a small team. It's responsive, quick, stable. Easy to setup and provisionning for customer. Information is quickly reachable with the browser extension plugin. Cons More training video, with more exempe would be more easy to understand what section is and how it's intendent to be use. Some way to view file inside the portal than have either choice to download or view in web browser. More customizable forms, categories/class, devices, that we can remove what is not needed. Improvement and add control on the ip restriction / mfa / security with the possibility of mixing some security feature. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reasons for choosing IT Portal Mainly for the cost, web hosting, security feature, the overall maintenance cost that a customized made system. The possibility of integration with our current RMM at that time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/245765/IT-Portal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)