# IT Portal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IT Portal the right Document Management solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/245765/IT-Portal/reviews --- IT Portal 4.5 (22) [View alternatives](https://www.capterra.com/p/245765/IT-Portal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IT Portal Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews CG Cameron G PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It has allowed us to properly document our clients networks, not to mention our own, and integrations continue to improve and expand.“ February 28, 2022 DM David M IT ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Not as visually appealing as the more expensive products, which isn't really any issue.“ February 23, 2022 GD Gabriele D CEOComputer & Network Security, 2 - 10 employeesUsed the software for: 1-2 years. “The integration with various common software (RMM, Office365, ticket management ...) further enriches the information of our assets.“ February 28, 2022 CM Chase M Proactive LeadInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Some of the features are a little clunky and not easy.“ April 4, 2022 GM Gil M CTOAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Cloud-based, secure, MFA, integrations, cost, customization.“ February 18, 2022 MH Marc H Owner Information Technology and Services, Self-employedUsed the software for: 1-2 years. “Integration is lacking and is not easy to use eg 365“ February 23, 2022 DM David M IT ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Integrates with Microsoft 365, our RMM solutions and many other solutions.“ February 23, 2022 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Levi U. IT and Cybersecurity Specialist Computer & Network Security Used the software for: 1-2 years ### "Great product, great team!" December 4, 2022 5.0 Pros The flexibility is great. The support team is brilliant and very responsive. Cons There is no non-latin language support at the moment. Alternatives considered [Docusnap](https://www.capterra.com/p/178238/Docusnap/)[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[ITBoost](https://www.capterra.com/p/175394/ITBOOST/) Reason for choosing IT Portal The flexibility of data input, reporting and price. Review Source DE Dean E. Director Information Technology and Services Used the software for: 2+ years ### "Long time client, overall positive" February 19, 2025 5.0 Pretty good. Ive been here for years, since early v3. Its good to see that improvements are made. Support has been great when I have needed it. Pros It stores everything. We use it for all internal and client facing documentation and SOP / KB's. It has integrations with most of our platforms. Support is good, even to the point of implementing features as I request them. Cons Theres not really a lot. Sometimes it is hard to find options in the settings. I don't often have to go through those settings so finding something seems to be difficult. A search in the admin settings would probably help (not just the filter on the mail heading, something that searches through all the settings) Billing is annoying. It needs a delay added. If i add a user by mistake and instantly remove it, or if a staff member leaves and i remove them but they are replaced on the same day. Then there is multiple reductions and additions on the same day in the bill. It makes the invoice very hard to read. Adding a delay to calculate the user counts at the end of the day would be better. So adding and removing doesnt trigger multiple items on the invoice. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing IT Portal At the time, i was small. they had minimum numbers to purchase, and was more expensive then. I think the prices are about the same now. I have also looked at Hudu after having SI Portal. It does look prettier and was cheaper, but the change over would be a nightmare. Review Source JD Joseppee D. President Computer & Network Security Used the software for: 1-2 years ### "Good Product but needs a bit of work." February 18, 2022 3.0 Overall has helped get all my password, diagrams location and assets organized. Pros Overall is a good product and like the interface, would like to be able to customize or create custom fields in the general tab. I use templates but they do not always work properly. I do like that it is a documentation and password manager both are great together use it everyday. Cons Could be improved but overall is a good product. Alternatives considered [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) Reason for choosing IT Portal For the price and features I need document and password management. Switched from [Passportal](https://www.capterra.com/p/187345/Passportal/) Passportal was from Solarwinds, software really never worked support and sales are horrible. No wonder they changed their name to N-able, they called me to see if I wanted to sign again told them I will never do business with a company like N-able. Review Source Response from SI Portal February 23, 2022 We are happy to hear you had a good experience with IT Portal! We value your input and encourage you to let us know more details about your experience with us. AS Alberto S. ceo, founder Information Technology and Services Used the software for: 1-2 years ### "The difference between an hobby and professional" November 7, 2024 4.0 It's allow us to manage the IT information in a better way, and share the knowledge with our customers, increasing the value of our service. Pros 1 Made for MSP 2 Quite comprehensive (feature rich) 3 Affordable pricing Cons \- Chaotic, not linear, not uniform - Sometime the same feature is implemented differently based on the object - Absence of a real reporting system to obtain an offline readable and dense documentation. Alternatives considered [Google Sites](https://www.capterra.com/p/246647/Google-Sites/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[Obsidian](https://www.capterra.com/p/220063/Obsidian/)[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[Dashlane for Business](https://www.capterra.com/p/147623/Dashlane-for-Business/) Reason for choosing IT Portal First of all IT portal was "good enought" Second it was abortable Third we where tired to write all down in a gogole site, one for each customer Review Source DL Dominic L. CEO Information Technology and Services Used the software for: 6-12 months ### "A great solution, not too expensive." February 28, 2022 4.0 IT Portal is a daily operational tool for us. We use it each time we need to login into a customer system, have to recover a username or login. we keep file and backup config within each device, for each customer. Some customer have access to their data directly. Pros The pricing is good for a small team. It's responsive, quick, stable. Easy to setup and provisionning for customer. Information is quickly reachable with the browser extension plugin. Cons More training video, with more exempe would be more easy to understand what section is and how it's intendent to be use. Some way to view file inside the portal than have either choice to download or view in web browser. More customizable forms, categories/class, devices, that we can remove what is not needed. Improvement and add control on the ip restriction / mfa / security with the possibility of mixing some security feature. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing IT Portal Mainly for the cost, web hosting, security feature, the overall maintenance cost that a customized made system. The possibility of integration with our current RMM at that time. Review Source CG Cameron G. President Information Technology and Services Used the software for: 2+ years ### "IT Portal provides excellent functionality and value" February 28, 2022 5.0 Since we deployed IT Portal, and mandated staff keep it updated, we have not looked back. It has allowed us to properly document our clients networks, not to mention our own, and integrations continue to improve and expand. Pros I consider IT Portal a full fledged IT Documentation product. I find the pricing to be reasonable, and functionality and stability to be top notch. They continuously develop the Portal so new functionality is added pretty much monthly. Most of the time, the Portal responds quite quickly on a server that is far from a high resource system. Cons I would like to see the relationships functionality beefed up a bit more. I would like to be able to add more details to the nature of the relationships than is currently possible at the time of this review. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing IT Portal Primarily on cost. At the time, IT Glue was considerably more expensive than IT Portal and I did not feel there was enough difference in functionality to justify that difference. Review Source TS Terry S. MSP Information Technology and Services Used the software for: 2+ years ### "A product every MSP should be using" February 24, 2022 5.0 Pros Having compared to IT Glue in this space it made sense due to us being a nimble MSP to opt for this solution. Support has been excellent, taking on any feedback or bugs within the software. Quickly patched and any concerns are quickly actioned. Product has proved useful in helping win clients over. Highly recommend to anyone looking at an IT documentation portal. Cons IT Glue has the facility of running of what are known as run books, PDF documents that can be handed to a client when offloading. This product doesn't have this feature, not exactly a deal breaker but something to consider. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ITBoost](https://www.capterra.com/p/175394/ITBOOST/) Reason for choosing IT Portal Seemed to be the easiest to implement without any silly onboarding fees. Review Source VR Verified Reviewer Technical Account Manager Information Technology and Services Used the software for: 2+ years ### "Cost effective MSP Documentation management system" February 18, 2022 5.0 Overall very happy with the product . Pros Constantly innovating and adding functionality. Feature rich. Can use on premise or cloud version which was key for our organization. Most competitors are cloud only. Nice integration with other PSA and RMM solutions. Must more cost effective than competitors. Cons Updates break functionality at times. The company is generally quick to release fixes. Reason for choosing IT Portal Good balance between features and price. Also on premises option was required at the time of purchasing the product. Review Source Response from SI Portal February 21, 2022 Thank you for the review and for taking the time to share your feedback with IT Portal. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. GT Garrett T. President Information Technology and Services Used the software for: 2+ years ### "Good option for documentation" February 24, 2022 4.0 Overall, our experience with IT Portal has been good. Search has been improved since we first adopted it and the interface has been recently updated. Still a good value for anyone who needs this type of platform. Pros The feature set for the price is a very good value. We use it mainly as a secure documentation portal to store details on networks, software licenses, contracts, etc. Compared to other products we trialed, we felt that the license cost, included templates, and ease of use was a better value than competing products like IT Glue and faster to get up and running. Cons We integrate with RepairShopr to import assets. This works ok, but integration could be better. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing IT Portal Cost, ease of setup and adoption. Review Source TG Tyler G. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "A great place to brain dump" May 6, 2022 5.0 The company themselves has been great to work with. Their support is super responsive and helpful fixing bugs or adding in feature requests. The price is really good to which helps ease the burden on some of the issues that crop up. I really feel like they are trying to have a great product. Pros The software is really well laid out and has a ton of features and customization. It's great knowing we have a centralized place to put all of our data and that it is all going to be entered with consistency. Cons It feels slow at times and not quite as zippy as compared to the other programs that we retrieve information from. It can also feel a little clunky at times. Sometimes thing will break after an update that has been working really well. Reason for choosing IT Portal The level of built-in templates (which IT Boost did not have) and the level of customization that it had (which IT Glue did not). Their prices are really reasonable as well. Review Source CM Chase M. Proactive Lead Information Technology and Services Used the software for: 2+ years ### "Overall great product!" April 4, 2022 4.0 Overall, the product works for what you need it for! Pros The most impactful features is some of the one's not well known. Such as running an agent that gathers information on the workstations and uploading it to the cloud. The newer version is a better UI feel than the pervious one. Overall, for the major things you need for a documentation platform is easy to access. Cons Some of the features are a little clunky and not easy. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing IT Portal For it's price and functionality Review Source JL Jack L. Network Administrator Financial Services Used the software for: 2+ years ### "Really great software" March 23, 2022 5.0 Pros We purchased this software to help centralize our IT team's knowledge and provide a quick reference for KB's, Passwords, and asset info. It has been outstanding! Everything in the portal is linkable so when I create an entry for a password login, I can link it directly to the device, it's pictures, and it's info along with it's relevant KB. I don't use it for workstation asset management just servers and physical equipment. This along with PDQ Inventory/Deploy are my two favorite pieces of software that we run. We were using ManageEngine PMP for passwords but the functionality of IT Portal quickly overtook it. The auto formatting for creating KB's is excellent, you can paste just about anything and it will come out looking clean. Cons There are two interfaces, v3 and v4. I think v3 should be gotten rid of personally as v4 is much better. Sometimes I have to select v4 when I login. Review Source GM Gil M. CTO Accounting Used the software for: 2+ years ### "Excellent Value, Support & Functionality" February 18, 2022 5.0 Excellent experience from onboarding, to phenomenal support, to ease of use. Pros Cloud-based, secure, MFA, integrations, cost, customization. Cons None. For our specific use of this service/product, it fit every aspect we needed and even some wish list items. After having used IT Glue for years it was refreshing to find an alternative solution that was stable, secure, and robust enough to grow with our needs. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing IT Portal Affordability, functionality, security, ease of use, stability, integrations Review Source Response from SI Portal February 21, 2022 Hi Gil We are happy to hear you had a positive experience at IT Portal! We value your input. on behalf of the SI Portal team, Thank you! DM David M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent product for a very reasonable cost with great integration and amazing customer support." February 23, 2022 5.0 Pros Integrates with Microsoft 365, our RMM solutions and many other solutions. Constantly adding new features based on our requests. Extremely customizable. Customer service and support is second to none. Clearly the best support vs all of our other solutions. Cons Sometimes new releases cause bugs that require a workaround. However customer support gets onto these very quickly. Not as visually appealing as the more expensive products, which isn't really any issue. Reason for choosing IT Portal Initially price and ability to export data for offline access with no restrications. Review Source DL David L. Owner Computer & Network Security Used the software for: 2+ years ### "Worth it, happy with it" March 31, 2022 5.0 Awesome Pros The product is flexible, you should be able to capture all your documentation. the support has been awesome, I found it easy to learn and to get around. They listen to recommendations and even discuss them with you to make sure they understand them. They work with you. Cons Can't upload documents. I am visual, would like the option to have network maps where I can drill down. Review Source BR Brett R. Sr. System Admin Hospital & Health Care Used the software for: Less than 6 months ### "Converted from IT GLUE!" August 2, 2022 5.0 We are very pleased with it and it is allowing us to have ONE location for all of our information. Pros Coming from an IT GLUE environment, I was pleasantly surprised about how much easier and customizable IT PORTAL was! The other deciding factor for us was the ON PREM solution they offer. We are a hospital and are very strict regarding security. I love the interface and performance of the product. You have definitely converted me! Cons I wish I could create a Document Application category and NEST documents and folders. I was taught how to do this under Configs, but it is confusing to a new user. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing IT Portal ON PREM option, customization, price. Review Source RD Ralph D. MPC1 Education Management Used the software for: 1-2 years ### "IT Portal" March 1, 2022 4.0 Moved away from password protected spreadsheets Pros It makes it easy for a number of different staff with different device types to import and update documentation Cons Some of the terminology can be tricky to wrap your head around. Accounts/Passwords Facilities/Sites Reason for choosing IT Portal On prem install. Review Source GD Gabriele D. CEO Computer & Network Security Used the software for: 1-2 years ### "Keep track of your assets" February 28, 2022 5.0 I am a very fussy IT consultant: using IT Portal allows me to document the devices and configurations that are carried out in order. Also when a customer asks me about his IT environment, he is impressed how efficient I am. This is thanks to IT Portal Pros You can enter assets, people, company users and passwords .. and an easy way to combine them with a logical sense. The integration with various common software (RMM, Office365, ticket management ...) further enriches the information of our assets. Cons I still haven't found a way to represent the switch / VLAN configuration (the same also happens with products like IT Glue, which have a higher cost, however) Review Source ND Nick D. CTO Information Technology and Services Used the software for: 6-12 months ### "IT Portal just works" February 18, 2022 5.0 It works well. Pros The setup was easy and it integrated with our RMM. Cons The interface could be improved, it seems like it is old. Sometimes the text is a little small and hard to read. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing IT Portal It did not require a yearly commitment like other solutions. Review Source Response from SI Portal February 23, 2022 Nick, thank you so much for the review! I'm glad to hear that you're enjoying your experience with our portal. SP Simon P. Director Computer Networking Used the software for: 1-2 years ### "Great product" February 18, 2022 5.0 I was nervous initially about using the software BUT once I had used it for a couple of weeks it is fairly straight forward to use. I knwo I am NOT using it to its full potential Pros I mainly use IT Portal for account management and password storage I can access the account int he office or on site via laptop or mobile which is great Cons The size can be a little small on the desktop and I have yet to figure out how to make it larger Review Source Response from SI Portal February 21, 2022 We are thrilled to have you as part of the IT Portal family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! LM Lyle M. Owner Computer & Network Security Used the software for: Less than 6 months ### "Review" February 23, 2022 3.0 Pros Integrations are nice Dashboard is nice. easy to get to services Like that data is based around thecompany, and not just categories Cons Would like to see better import functions Review Source MH Marc H. Owner Information Technology and Services Used the software for: 1-2 years ### "Pretty poor product " February 23, 2022 2.0 Pros It’s difficult, I don’t like the product, it’s clunky and not easy to use Cons Integration is lacking and is not easy to use eg 365 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.