--- title: "Viewabo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Viewabo Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/245781/Viewabo/" page_type: "product" language: "en" --- # Viewabo Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Viewabo ## What is Viewabo? Understanding and resolving complex customer issues via email, chat, or phone is often frustrating. It takes a long time and the case isn't resolved if agents can't see if it's being fixed correctly. Viewabo enables you to see how customers see problems without needing an app. Viewabo makes the diagnosis processes and resolution workflow easier and quicker. As a result, it reduces the risk of lost business, cuts in-person servicing costs, and eliminates unnecessary RMAs. ## What is Viewabo used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Viewabo?[Manage this product listing](https://www.g2.com/products/viewabo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Viewabo 4.5 (11) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (11) Ease Of Use 4.5 (22,764) Value For Money 4.8 (5) Value For Money 4.4 (15,320) Customer Service 4.9 (7) Customer Service 4.5 (13,577) ## Viewabo alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) [4.7 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147830/ScreenConnect/) Highest Rated [Apizee](https://www.capterra.com/p/196053/Apizee/) [4.8 (18)](https://www.capterra.com/p/196053/Apizee/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/196053/Apizee/) ## FAQs about Viewabo Overview ### Which roles and teams benefit most from Viewabo? Viewabo is most used by technical support teams, customer service leads, and account-facing staff who need to resolve issues quickly without complex setup. Support specialists use it to visually troubleshoot devices in real time, while service and account teams rely on it to guide customers, reduce back-and-forth, and speed case resolution. Answer based on 11 reviews Overview ### What company size and industries is Viewabo built for? Viewabo is built mainly for midsize businesses, which account for 64% of reviewers, especially in Computer Hardware at 64%. It serves customer service and support teams in PCs and workstations, consumer and commercial electronics, field services, remote IT support, business process outsourcing, and fitness equipment, with additional use in business supplies and computer games. Answer based on 11 reviews Features and Usability ### What are the key features of Viewabo? Viewabo offers recording and troubleshooting as core features, plus remote access/control, screen sharing, and video support for guided assistance. It also includes real-time chat, two-way audio and video, session recording, access controls/permissions, secure login, and reporting/analytics with summary reports and an activity dashboard. Integrations ### Which third-party tools and platforms does Viewabo integrate with? Viewabo integrates with 2 third-party platforms: Zendesk Suite for customer communication and Five9 for voice interaction support. These integrations connect Viewabo to common support and contact center workflows, helping teams manage customer conversations and guided sessions across service channels. Answer based on 2 reviews Getting Started and Support ### What customer support options does Viewabo offer? Viewabo provides email/help desk support, a FAQ/forum, and a knowledge base for customer assistance. These channels give users written guidance and a place to look up common questions, but no reviewer feedback is available to describe response times, helpfulness, or recurring support frustrations. ## Features AI summary Based on 6,446 Call Center reviews Capterra reviewers highlight these as the top features buyers look for in remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Viewabo supports **Remote Access/Control** and **Access Controls/Permissions**, giving teams the ability to connect to devices directly while managing who can access systems and sessions. However, it does not offer **Unattended Access**. Instead, it provides **Screen Sharing** (**46%**), which can still support live troubleshooting and guided issue resolution during active sessions, helping businesses resolve user problems faster and maintain tighter oversight of remote support activity. Remote Access/Control 4.5 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Digitally share screen view with others Real-Time Chat 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Reporting/Analytics 4.5 (6) 0.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Support Ticket Management 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Surveys & Feedback 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Viewabo 18 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Recording: Record active support and chat sessions for auditing and training - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.3 (11) 4.3 Based on 11 reviews ## Pricing Value for money 4.8 (5) ### Starting price Free trial available Value for money 4.8 (5) 4.8 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.5 Based on 11 reviews Filter by rating 5(6) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JC Joseph C. PC Customer Support Technician Computer Hardware ### "Viewabo is a great product to interact with customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 22, 2022 I would say it's a positive experience and makes my life and the customer's lives easier as through Viewabo, I am able to directly see what the customer is seeing and can help better navigate through troubleshooting steps. Sometimes it is very hard to explain something clearly just using words, so having a way to view the eyes through the customer has been very helpful. Pros I really enjoy how simple it is to deploy the software. It's very simple on both ends (users and customers) and is a very painless and seamless experience. Cons The software can be inconsistent in video quality. I would say it has worked more times than not, but on with certain phones (did not think to ask about their Phone specs) the app seemed not to work at all. The only thing I was able to navigate was Firefox was one browser that Viewabo never had any luck with connecting to. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MJ Mike J. TCS Computer Hardware ### "Viewabo" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 22, 2022 Its one of the most useful things we can use for assisting people and i enjoy using it when i get a chance Pros being able to see what the customer is looking at and being able to direct them to where they need to be Cons keeps coming in a negative filter making it a little hard to see what i am looking at Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 28, 2022 Mike, thanks for your feedback here and over our call recently. I've told the product team about the opposite color issue that you had experienced. I'll be in contact with you further about that soon. Glad to hear that Viewabo has been helpful to you and your teammates. KD Kristopher D. Phone Tech Computer Hardware ### "Experience Using Viewabo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2022 Great Program and really no complaints what so ever besides with a few iphone users Pros Having the ability to use a video chat to assist customer with locating items in the computer like screws and components to assist with troubleshooting the inners of the computer Cons Sometimes when trying to connect to someone with an iphone can be problematic and not work. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AP Apiyada P. technical support Computer Hardware ### "User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 20, 2022 good software for remote work Pros convenient to use and easy to connected Cons sometimes got the weak signal limited area to use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FO Faris O. Account Manager Business Supplies and Equipment ### "Love it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 8, 2022 Very easy to use, helps a lot to see what the customer is seeing. Pros Very easy to use, helps a lot to see what the customer is seeing. Cons Nothing honestly, its pretty easy to use and operate Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 19, 2022 Thanks, Faris for your review. Glad to hear that you're finding Viewabo helpful and easily use-abo! Keep in touch if you have any other feedback for us. Cheers! CW Cheng W. Tech Support Information Services ### "Great Software to work with the customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 8, 2022 I truly enjoy it and it helps a lot for my job. Pros 1\. Stream with customer and troubleshoot 2. The ease to connect to customers 3. Able to use on most devices Cons 1\. Does not work with customers with pixel phones 2. Not able to enable flashlight on cell phone Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 13, 2022 Cheng, thanks for your review and for your feedback. We are working on the flashlight issue you mentioned. Can you please contact me via email regarding the issues you have experienced with Pixel phones? Other than that, we're glad you enjoy using Viewabo and find it helpful. Again, we're avail-abo to answer your questions and feedback. BO Bryan O. Customer Service Lead Computer Games ### "Great for Technical Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 11, 2022 Overall, this is a great tool to have as a technical support agent and customers like it too because it allows them to show the issue they're having with real-time detail, eliminating the need for them to describe the issue over the phone or an email. Pros I really like the ability to have a portal that allows me to see what my customer sees. In technical support, one of the biggest challenges is fully understanding what the customer is experiencing. Having this tool allows for my team to have a better understanding of reported issues by seeing what the customer sees in real-time, eliminating the need for back and forth emailing. Cons Sometimes, it simply does not work. Certain mobile platforms (such as Apple) usually have some sort of security built-in that prevents the application from working properly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 7, 2022 Bryan, thank you for your review and your thoughtful feedback. It's good to hear that you've had an overall positive experience using Viewabo despite the trouble you mentioned. We are working on improvements and continuous feedback like yours is immeasurably value-abo to those efforts. DH Darrel H. Tech Support Computer Hardware ### "Viewabo use in Tech Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 10, 2022 Has helped many inexperienced customer locate components and troubleshoot their PCs Pros Being able to see what the customer sees (bonus if they have a good camera and good reception) Cons The software can sometimes not work based on the combination of phone/web browser being used on the client side. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 17, 2022 Darrel, your feedback and review are very much appreciated. It's good to hear that Viewabo is making customer support more manage-abo for you. Cheers! CB Chad B. Ecom Tech Support lead/ RMA Status Coordinator Computer Hardware ### "CyberPower PC Tech Chad " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2022 Overall, it takes out the guesswork on trying to figure out that the customer is trying to explain to us. We can literally see what there seeing in Realtime and not have to wait for emails to come in with pictures. Pros The ability to highlight certain areas on the screen with different color boxes does come in handy when showing our customer what parts to look out for. That and the ability to start the video feed in a windows format works perfect with us since we all run multi monitor setups. Cons There is a few instances where the video feature will not work on IOS devices, or the video feed will not show and all we get is a black screen. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 10, 2022 Thank you, Chad, for writing this review! We are pleased that you like the annotation features and that you find the solution to be reli-abo, time-saving, and easily use-abo for you and your customers. As for your concerns about iOS and connectivity, we are working on that and recommend you use the "Reconnect" button for such issues should you encounter them again. Thank you for being an awesome client! AL Adam L. Tech Support Information Technology and Services ### "The way to go if you have a business that requires this level of interaction with the Customer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 4, 2022 It has been a valuable tool for when the customer can figure something on their own, we can quickly set up a session without any hassle with our end and without the customer’s frustration. Making it easy and fast to help them in their tech problems Pros easy to set up via SMS, email or link no hassle with password or codes Cons sometimes because of the network connection will drop the mic on the customer side or just a black screen as well for both parties but not a mayor problem Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 8, 2022 Adam, thank you for taking the time to submit this review for Viewabo. We're glad to hear that it has been helpful for you and your customers. We also appreciate your candid feedback about your concerns and we are actively working to address them. Again, thank you for being so helpful and continue being incred-abo! [View all Reviews](https://www.capterra.com/p/245781/Viewabo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.