# Zendesk Sunshine Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Zendesk Sunshine Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/245796/Zendesk-Sunshine

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# 

 Zendesk Sunshine Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Zendesk Sunshine

## What is Zendesk Sunshine?

Zendesk Sunshine helps businesses create conversations with their customers. Sunshine Conversations connects with business systems so agents and customers can get the right information right away. Comprehensive messaging with Sunshine Conversations increases revenue and reduces operating costs when added to your sales, marketing, and IT departments. Sunshine is offered as part of the Zendesk service suite.

## What is Zendesk Sunshine used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Chatbot](https://www.capterra.com/chatbot-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$495

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Zendesk Sunshine?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zendesk.com&name=Zendesk Sunshine)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Zendesk Sunshine

3.0 (2)

VS.

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price

$495

Flat Rate, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.0 (2)

Ease Of Use

4.4 (334)

Value For Money

3.0 (2)

Value For Money

4.0 (293)

Customer Service

3.0 (2)

Customer Service

4.3 (274)

## Zendesk Sunshine alternatives

[4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/)

Starting price

$50.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (14)](https://www.capterra.com/p/10031266/Fin/#reviews)

Starting price

$0.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[4.6 (1,389)](https://www.capterra.com/p/140928/Appy-Pie/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

[4.4 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10009334/ChatGPT/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Live Chat

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Mobile Access

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Multi-Channel Communication

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Reporting/Analytics

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Third-Party Integrations

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Zendesk Sunshine 20 features

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Shortcuts for inputting frequently used messages

AI-based platform which conducts a conversation via auditory or textual methods

Interprets what a user is doing based on context and helps guide them through the process.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Provide online support for your customers through live chat or help desk functionality

Ability to chat online in real time

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Process and analyze human language in text or audio form

Copy on the page or chat window encouraging the user to engage with the chat option

Engage in direct, instant messaging with consumers

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Get Advice

We can help you find the software with the features you need.

Features

4.0 (2)

4.0

Based on 2 reviews

## Pricing

Value for money

3.0 (2)

Free Trial

Basic

$495.00

Flat Rate,Per Month

Value for money

3.0 (2)

3.0

Based on 2 reviews

## Integrations

[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[

Front](https://www.capterra.com/p/132901/Front/)[

Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.0 (2)

3.0

Based on 2 reviews

## User reviews

Overall rating

3.0

Based on 2 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Head Employer Success

Internet

### "Chat Software without Sunshine - SunCo"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 10, 2022

All integrations between Zendesk and SunCo failed miserably. Immense engineering and product team bandwidth was lost and I had staked my reputation into purchasing this product. Unfortunately we had to cut relationship with Zendesk and SunCo due to zero integration support and poor product quality. Zendesk made an extremely poor choice in buying SunCo.

Pros

I hated every aspect of using SunCo or Sunshine Conversations.

Cons

It was SaaS that came forcefully bundled with Zendesk. I had convinced my team to shell out money of several thousand dollars in advance for this software. We simply wanted to make WhatsApp conversations work in the same CRM as web chats and emails.

Switched from

[respond.io](https://www.capterra.com/p/179311/Rocketbots/)

[yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/)

[Intercom](https://www.capterra.com/p/134347/Intercom/)

We wanted to keep one CRM for web and WhatsApp chats.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[Wati](https://www.capterra.com/p/204314/WATI/)

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Stefany D.

Sole Proprietor

Real Estate

### "The Ultimate Conversation Integrator"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 1, 2018

No more onboarding clients to a proprietary platform. They come with their own messaging service and I can adapt on the fly. It's a game changer for global conversation on your website and for your support team.

Pros

The biggest pro came today. Whatsapp Business integration. Smooch is the go to option to let your bot or messaging platform talk to anyone on almost any platform. I work with clients globally. This means I ahve accounts on social netoworks that may only be for a handful of people. The ability to talk to my client on a space they are alreay on and comfortable with is very important. We all know the pain of onboarding people to a new routine. I prefer to adapt my backend to welcome all who come knocking on my companys door. The site is easy to use and the integration catalog is always growing. Questions are answered quickly.

Cons

So far, after more than a year of testing, I can say I have not had any issues. Any issues have been responded to promptly and efficiently.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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