--- title: "Zendesk Sunshine Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zendesk Sunshine Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/245796/Zendesk-Sunshine/" page_type: "product" language: "en" --- # Zendesk Sunshine Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zendesk Sunshine ## What is Zendesk Sunshine? Zendesk Sunshine helps businesses create conversations with their customers. Sunshine Conversations connects with business systems so agents and customers can get the right information right away. Comprehensive messaging with Sunshine Conversations increases revenue and reduces operating costs when added to your sales, marketing, and IT departments. Sunshine is offered as part of the Zendesk service suite. ## What is Zendesk Sunshine used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $495 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zendesk Sunshine 3.0 (2) VS. [### VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/) [4.7 (7,791)](https://www.capterra.com/p/10019949/VideoExpress/reviews/) Starting Price $495 Flat Rate, Per Month Starting Price $49 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (2) Ease Of Use 4.5 (7,791) Value For Money 3.0 (2) Value For Money 4.7 (7,670) Customer Service 3.0 (2) Customer Service 4.5 (7,408) ## Zendesk Sunshine alternatives [CloneVoice.ai](https://www.capterra.com/p/10036120/CloneVoice-ai/) [4.8 (567)](https://www.capterra.com/p/10036120/CloneVoice-ai/reviews/) Starting price $148.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10036120/CloneVoice-ai/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [My AskAI](https://www.capterra.com/p/10006737/My-AskAI/) [4.5 (82)](https://www.capterra.com/p/10006737/My-AskAI/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10006737/My-AskAI/) Highest Rated [Writesonic](https://www.capterra.com/p/219972/Writesonic/) [4.8 (2,102)](https://www.capterra.com/p/219972/Writesonic/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219972/Writesonic/) ## FAQs about Zendesk Sunshine Features and Usability ### What are the key features of Zendesk Sunshine? Zendesk Sunshine offers AI Copilot, AI/Machine Learning, and Natural Language Processing for automated responses and contextual guidance. It also includes automated routing, chatbot, live chat, proactive chat, and real-time consumer-facing chat, plus multi-channel communication, reporting/analytics, API, third-party integrations, mobile access, and transcripts/chat history. Integrations ### Which third-party tools and platforms does Zendesk Sunshine integrate with? Zendesk Sunshine integrates with Front, Help Scout, Stripe, Twilio, and Zendesk Suite. These catalog integrations cover customer support, payments, and messaging tools, giving teams a focused set of connections for managing customer data and service workflows across platforms. Getting Started and Support ### What customer support options does Zendesk Sunshine offer? Zendesk Sunshine provides Email/Help Desk, FAQ/Forum, and Knowledge Base support. These channels give users direct assistance and self-service resources for common questions and setup issues. No reviewer feedback is available on support quality, response times, or helpfulness, so user experience with support cannot be assessed here. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these as the top features buyers look for in live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Zendesk Sunshine supports **Multi-Channel Communication**, but it does not include **Chat/Messaging** or **Real-Time Notifications** among the top buyer priorities. Instead, it offers other features that reviewers also rate as important, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). These features help teams manage conversations across channels, stay connected while away from a desk, and review past interactions for better service, helping businesses respond more consistently and keep customer context in one place. Multi-Channel Communication 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation API 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Zendesk Sunshine 20 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 3.0 (2) Free Trial Basic $495.00 Flat Rate,Per Month Value for money 3.0 (2) 3.0 Based on 2 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Front](https://www.capterra.com/p/132901/Front/)[ Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AN Anonymous User Head Employer Success Internet ### "Chat Software without Sunshine - SunCo" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 10, 2022 All integrations between Zendesk and SunCo failed miserably. Immense engineering and product team bandwidth was lost and I had staked my reputation into purchasing this product. Unfortunately we had to cut relationship with Zendesk and SunCo due to zero integration support and poor product quality. Zendesk made an extremely poor choice in buying SunCo. Pros I hated every aspect of using SunCo or Sunshine Conversations. Cons It was SaaS that came forcefully bundled with Zendesk. I had convinced my team to shell out money of several thousand dollars in advance for this software. We simply wanted to make WhatsApp conversations work in the same CRM as web chats and emails. Switched from [respond.io](https://www.capterra.com/p/179311/Rocketbots/) [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) We wanted to keep one CRM for web and WhatsApp chats. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Wati](https://www.capterra.com/p/204314/WATI/) [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stefany D. Sole Proprietor Real Estate ### "The Ultimate Conversation Integrator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2018 No more onboarding clients to a proprietary platform. They come with their own messaging service and I can adapt on the fly. It's a game changer for global conversation on your website and for your support team. Pros The biggest pro came today. Whatsapp Business integration. Smooch is the go to option to let your bot or messaging platform talk to anyone on almost any platform. I work with clients globally. This means I ahve accounts on social netoworks that may only be for a handful of people. The ability to talk to my client on a space they are alreay on and comfortable with is very important. We all know the pain of onboarding people to a new routine. I prefer to adapt my backend to welcome all who come knocking on my companys door. The site is easy to use and the integration catalog is always growing. Questions are answered quickly. Cons So far, after more than a year of testing, I can say I have not had any issues. Any issues have been responded to promptly and efficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.