--- title: "monday CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about monday CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/245800/Monday-CRM/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # monday CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) monday CRM ## What is monday CRM? monday CRM enables revenue teams to improve efficiency at every stage of the customer journey. The intuitive interface combined with automations and AI, allows revenue leaders to adapt the CRM to their own sales process while cutting costs and saving time. With all customer information centralized in one place, powerful integrations, and custom dashboards and permissions, revenue leaders can enjoy more visibility and control than ever before. To amplify impact, the CRM is part of a larger monday product suite, including work management and more, enabling organizations to manage processes beyond their sales, in one single platform. ## What is monday CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/) Recognitions Shortlist Overall rating Based on 513 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Flexible workflow management platform Highly adaptable customization options Costly for smaller teams Starting price $12 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 - Construction CRM / 2025 - Contact Management / 2025 - Inside Sales / 2025 - Lead Management / 2025 - Nonprofit CRM / 2025 - Real Estate CRM / 2025 - Sales Force Automation / 2025 - Sales Forecasting / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## monday CRM alternatives Highest Rated [4.6 (3,528)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/245800/Monday-CRM/alternatives/) ## FAQs about monday CRM Overview ### What problems does monday CRM solve? monday CRM solves scattered lead, client, and project information by centralizing pipelines, tasks, documents, and communication in customizable boards. Automated lead assignment, follow-up reminders, status changes, and emails reduce missed handoffs and manual updates. Sales teams, small businesses, project managers, and cross-functional departments gain clearer ownership, pipeline visibility, and repeatable processes. Answer based on 253 reviews Overview ### Which roles and teams benefit most from monday CRM? monday CRM is most used by business owners, founders, and executives who need visibility into sales activity, customer relationships, and operational priorities. Sales and business development teams manage leads, deals, and follow-ups, while project, marketing, office, and account managers coordinate client handoffs, campaigns, and day-to-day customer work. Answer based on 456 reviews Overview ### What company size and industries is monday CRM built for? monday CRM is built for small and midsize businesses, with 91% of reviewers from small companies and Marketing and Advertising leading at 14%. Its customizable CRM setup also serves Information Technology and Services (8%) and Real Estate (7%), while enterprise users represent 5% of reviewers. Answer based on 467 reviews Features and Usability ### What are the key features of monday CRM? monday CRM includes contact management that centralizes customer details and interaction history, plus lead management and sales pipeline management for tracking prospects, deals, and customer touches. Task management assigns actions, owners, deadlines, and progress. Reporting/analytics and activity dashboards monitor pipeline performance, conversion rates, and team activity, while workflow management adapts processes. Answer based on 92 reviews Pricing ### How much does it cost and what fees or limitations are included? monday CRM starts at $12 per user/month for Basic, with Standard at 17 and Pro at 28 per user/month. A free trial is available. Basic includes customizable pipelines and unlimited contacts; Standard adds email integration and 250 monthly automation and integration actions, while Pro raises those limits to 25,000. Reviewers say per-user costs can challenge small teams. Answer based on 79 reviews Integrations ### Which third-party tools and platforms does monday CRM integrate with? monday CRM integrates with over 20 third-party tools, including Gmail, Microsoft Outlook, Mailchimp, Slack, Google Calendar, Microsoft Excel, Zapier, and Google Drive. These integrations support email, calendars, team messaging, spreadsheets, automation, and file storage across CRM workflows and sales operations. Answer based on 80 reviews Getting Started and Support ### How easy is it to onboard and train a team on monday CRM? monday CRM is generally quick for nontechnical users to learn, with intuitive boards and basic setup allowing many teams to get started quickly. In-person training, live online sessions, webinars, documentation, and videos support adoption. Reviewers note that admins and larger teams need more time to configure workflows, integrations, reporting, and advanced features. Answer based on 32 reviews Getting Started and Support ### What customer support options does monday CRM offer, and how do users rate the experience? monday CRM offers Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. Users often describe representatives as patient, helpful, and quick to resolve minor issues, sometimes within minutes. However, some report weak or delayed assistance for complex integrations, and others want more personalized guidance for learning advanced features. Answer based on 106 reviews Ease of use ### Is monday CRM easy to use for sales teams? monday CRM gives sales and small business teams a visual, approachable way to manage contacts, pipelines, tasks, and shared updates. Custom boards, status labels, automations, and integrations make daily work easier after setup. Some users need time to learn advanced features, and larger teams occasionally encounter collaboration slowdowns. Answer based on 213 reviews ## See trending topics mentioning monday CRM [How can an 11 to 50 person service team keep its sales pipeline and client projects in one CRM instead of separate tools?](https://www.capterra.com/customer-relationship-management-software/trending-topics/how-can-an-11-to-50-person-service-team-keep-its-sales-pipeline-and-client-projects-in/) Last updated on October 27, 2026 ### How can an 11 to 50 person service team keep its sales pipeline and client projects in one CRM instead of separate tools? Answered by Capterra Research Analyst Team [Is it worth leaving Salesforce for a simpler CRM when an 11-50 person team uses only a fraction of its features?](https://www.capterra.com/customer-relationship-management-software/trending-topics/is-it-worth-leaving-salesforce-for-a-simpler-crm-when-an-11-50-person-team-uses-only-a/) Last updated on October 22, 2026 ### Is it worth leaving Salesforce for a simpler CRM when an 11-50 person team uses only a fraction of its features? Answered by Capterra Research Analyst Team ## Who uses monday CRM? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Flexible workflow management platform 92% positive reviews out of 53 Most reviewers indicate process and workflow features streamline operations, allowing teams to automate, adapt, and visualize procedures efficiently. Marcelo M. CEO, 2 - 10 employees. "The flexibility to customize boards and automate processes makes it incredibly efficient for both strategic planning and hands-on execution." Costly for smaller teams 39% negative reviews out of 59 Some reviewers find pricing restrictive, noting advanced features and additional users quickly increase overall expenses. Highly adaptable customization options 96% positive reviews out of 49 Most reviewers find customization flexible, with templates and dashboards easily tailored to specific business requirements. Comprehensive project oversight tools 97% positive reviews out of 34 Most reviewers describe project tracking as intuitive, enabling teams to monitor tasks, deadlines, and progress collaboratively. Pat D. Sr. Director, Finance, 201 - 500 employees. "Monday has been easy to work with and implement, works for multiple departments across the company, and makes project tracking super simple." ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) monday CRM supports **Data Security** and **Customer Database**, giving sales teams a secure place to store customer records and manage relationship details in one system. However, it does not offer **Real-Time Data**. Instead, it provides other features that reviewers also rate as important, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**), helping businesses organize contacts, find information faster, and keep customer data easier to manage across daily sales work. Data Security 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Customer Database 4.8 (17) 76.47% of 17 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Contact Database 4.6 (42) 71.43% of 42 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Search/Filter 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Contact Management 4.5 (132) 67.42% of 132 reviewers that rated this feature as important or highly important You can store, organize, and access all client details in one place, linking contacts to projects and tracking communication. Reviewers appreciate the convenience, automation, and integration with other CRMs, but some say adding new contacts can feel clunky or duplicative. Lead Management 4.6 (122) 65.57% of 122 reviewers that rated this feature as important or highly important It gives you a centralized place to track, organize, and update leads, making collaboration seamless. Users think it’s easy to customize, keeps all lead data accessible, and integrates well with tools like Zapier and Rocket Reach, helping teams avoid losing track of prospects. monday CRM 80 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client Tracking: Track all company interactions with current clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: You can store, organize, and access all client details in one place, linking contacts to projects and tracking communication. Reviewers appreciate the convenience, automation, and integration with other CRMs, but some say adding new contacts can feel clunky or duplicative. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Deal Management: Defines specific deal parameters to negotiate and secure deals - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For Healthcare: Software designed for the healthcare industry - For Mac Devices: Operate/access software on Mac Devices - For Sales Teams/Organizations: Caters to sales teams - For Small Businesses: Designed for small businesses - Forecasting: Form predictions based on past and present data/trends - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Assignment: Manually or automatically assign leads to sales reps - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: It gives you a centralized place to track, organize, and update leads, making collaboration seamless. Users think it’s easy to customize, keeps all lead data accessible, and integrates well with tools like Zapier and Rocket Reach, helping teams avoid losing track of prospects. - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Tracking: Monitor the progress of projects from start to finish - Quotes/Estimates: Generate quotes or estimates for customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: This aspect helps you generate customizable reports and dashboards to monitor sales performance and forecast outcomes. Some reviewers find the interface intuitive and visually appealing, though a few mention setup can be time-consuming and deeper analytics may require higher-tier plans. - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Onboarding & Training: Process of training new hires by providing them with sales tools and knowledge needed to complete the job - Sales Pipeline Management: With this capability, you can easily visualize and customize your sales process, track leads from pitch to close, and automate tasks. Reviewers appreciate the clear structure, ease of use, visual dashboards, and time-saving automations, though some mention missing Gmail email tracking. - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Monday CRM offers a streamlined way to assign, track, and organize tasks for individuals and teams. Reviewers indicate it’s simple to use, visually clear, and helps keep remote teams organized, with color coding and easy progress tracking being especially valued. - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (466) 4.5 Based on 466 reviews ## Pricing Value for money 4.5 (407) Free Trial [View pricing plan details](https://www.capterra.com/p/245800/Monday-CRM/pricing/) Basic $12.00 Per User,Per Month It includes: - Customizable pipelines - Unlimited contacts - Unlimited boards - Templates - iOS & Android app - Create a dashboard based on 1 board Standard $17.00 Per User,Per Month It includes: - Activity management - Advanced account, contact, & deal management - 2-way email integration with Gmail and Outlook - Quotes & invoices - Merge duplicate data - Custom CRM automations (250 actions per month) - Custom CRM integrations (250 actions per month) - Create a dashboard that combines 5 boards - AI email generator Pro $28.00 Per User,Per Month It includes: - Sales forecasting - HTML editor for mass email - Mass emails - Email templates with custom parameters - Create a dashboard that combines 10 boards - Custom CRM integrations (25,000 actions per month) - Custom CRM automations (25,000 actions per month) - Customizable email signatures - Sales analytics - Google Calendar sync - Email tracking & automations - Mass email tracking Enterprise Custom Quote Available It includes: - Multi-Level Permissions - Enterprise-Grade Security & Governance - Enterprise-Scale Automations & Integrations - Documents For Sales - Account Management - Advanced Analytics (Up to 50 Dashboards) - Team Goals - Mandatory Fields - Lead Scoring - HIPAA Compliance Value for money 4.5 (407) 4.5 Based on 407 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (390) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (390) 4.6 Based on 390 reviews ## User reviews Overall rating 4.7 Based on 513 reviews Filter by rating Counts reflect reviews available in this feed. 5(359) 4(139) 3(10) 2(5) 1(0) Mentioned topic Recent reviews first, then most helpful Boyan P. Affiliate manager Used the software for: 1-3 years ### "Great Collaboration, Organized Lists, and Helpful AI Features" 4.0 November 13, 2026 It helped me keep track of my team’s tasks and stay on top of what needed to get done. Pros The collaboration features are useful, and I like having lists to keep things organized. The AI features are also a nice addition and help round out the overall experience. Cons I didn’t like how the mobile version looks. Siim S. MP Used the software for: Less than 1 year ### "Highly Modifiable and Quick to Learn for Beginners" 4.0 November 12, 2026 solves problem of contact management and dealflow overview Pros very modifiable, quick to learn for beginner as well Cons it is still not as automated from other environments we use - to make entry easier Zafer Ç. Cloud Sales Manager Used the software for: Less than 1 year ### "Intuitive AI-Powered Workflows with Great MCP Connectivity" 5.0 November 12, 2026 I can easily track customer proposals, opportunities, and leads. There are also import and export options available. Pros The ability to connect to AI tools via MCP, the option to record various workflows, and features like sending reminder emails are all great. The interface is well-designed; the application is highly intuitive, and the fact that it is AI-powered is a significant plus. Cons Sometimes, there can be hitches in automated workflows. Patrick B. ### "Easy Setup and Flexible Layers for Organizing Work" 4.0 November 12, 2026 I use monday CRM to classify my work, and I like the layers because I can sort my work types. Pros I like the layers in monday CRM because I can sort my work types. The initial setup was really easy. Cons The AI can be a little better Akhilesh D. Senior Manager Used the software for: 1-3 years ### "A simple and effecting CRM for managing sales and client relationship" 5.0 November 11, 2026 it help us to keep a track on our leads, client communication, followup and on going opportunity in one place Pros About Monday CRM it is very simple and easy to use, it keeps eveything organised in one place, from tracking leads and managing client relationship. Cons i think there any some features which take time to understand, espically when setting up custom workflow and automation Noshin S. ### "Time-Saving Automation and an Organized Interface, Despite Lag" 4.5 November 10, 2026 monday CRM makes my work management easier. Pros I use monday CRM for work, and it makes work management easier. I like the automation and organized interface. The automation makes tasks easier and less time-consuming, and the initial setup was very easy. Cons I find monday CRM can lag, and its automation systems could be improved. Nisar A. Project Manager ### "Effortless Automation in a Clean, User-Friendly CRM" 4.0 November 10, 2026 I keep everything in one place, and the automations help a lot: invoices are generated and calculations are done automatically each month. Pros I like that everything is in one place and I love the automations. Invoices are generated each month, and the calculations get done automatically. I also like the clean look, how everything is organized, and the no-code system, builder, and pre-generated screens and UI. I can create different screens for different purposes and easily view charts, sales, monthly revenue, and investment for clients. The Slack integration is super helpful because I get notifications directly in Slack. I found monday CRM user-friendly and beginner-friendly, and I felt comfortable using it. The setup was super easy: AI helped me build boards, and with the Claude integration, I can run a prompt and get things done. Cons Nothing I can remember right now JP Jason P. Systems Administrator Used the software for: 1-3 years ### "User-Friendly Project Tracking and Billing Made Easy" 5.0 November 10, 2026 projects and billings that were being overlooked previously since we don't use any CRM to monitor it, with the help of Monday, everything is being taken care of. Pros It makes tracking projects and billing much easier for everyone on our team. With its very user-friendly UI, it’s easy to follow what’s going on, and no project or billing item gets overlooked. Performance-wise, it’s pretty quick, and since we use the browser-based version, we barely encounter any downtime. Cons I honestly can’t think of any downsides, since the functionality we need is being met. Chelsea T. Director of resource development Used the software for: 3-5 years ### "Great for task and team task management" 5.0 November 9, 2026 Organization of tasks, tracking team tasks too, and following organized steps and processes with due dates Pros Helpful for both personal and team organization, user-friendly Cons Nothing; it works great for me, and I have no feedback mary rose P. HR Asisstant ### "Easy to Customize and Keeps HR Work Organized" 4.5 November 9, 2026 monday CRM helps me solve the challenge of tracking multiple HR tasks and processes in one place. As an HR Assistant, it’s especially useful because it keeps information organized, makes collaboration smoother, automates reminders, and helps ensure important deadlines and employee requests are handled efficiently. Pros What I like most about monday CRM is how easy it is to use and customize. As an HR Assistant, it helps me stay organized by letting me track tasks, manage employee records, and improve collaboration across teams. The automation and reporting features also make it easier to work efficiently and stay productive. Cons What I dislike about monday CRM is that it can sometimes feel overwhelming, especially when I’m managing multiple workflows and lots of customizations at once. As an HR Assistant, it can take time to get comfortable with the more advanced features and to keep large volumes of employee-related data well organized. That said, the overall benefits and efficiency gains still outweigh these minor challenges for me. [View all Reviews](https://www.capterra.com/p/245800/Monday-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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