# Page 3 | monday CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is monday CRM the right CRM solution for you? Explore 461 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/245800/Monday-CRM/reviews --- monday CRM 4.7 (461) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 3 - Reviews of monday CRM ## Showing most helpful reviews Showing 51-75 of 461 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KT Ken T. Marketing Hospitality Used the software for: 6-12 months ### "A great option for teams that want a CRM with project management flair. Just be ready to spend a bit of time customising it to your flow." July 29, 2025 5.0 We've been using Monday.com CRM to manage our sales pipeline and team workflows, and overall it’s been a solid tool. It’s highly customisable, visually intuitive, and great for collaboration. The ability to tailor pipelines, automate follow-ups, and integrate with tools like Slack and Gmail has helped us streamline a lot of our manual processes. Pros Super flexible board structure Great UI/UX for tracking leads and stages Automation and notifications are time-savers Easy to onboard new users Cons Reporting is decent but not as in-depth as traditional CRMs Can get cluttered if not regularly maintained Some CRM features still feel like workarounds, not native Review Source ZO Zachary O. Broker Real Estate Used the software for: Less than 6 months ### "Gold Standard CRM " July 29, 2025 5.0 Great! Highly recommend to all! Great for just starting out and small teams to larger bigger operations. Pros Easy to use, really like all the features, automation, collaborating with team members and sequences. I really enjoy creating SOP's through Monday and can track KPI's of employees and where leads originated. Cons It's not cheap, but you get what you pay for. There's a little learning curve if you've never used workflow process before but plenty of help online, through templates, and customer support. Review Source KK Kadance K. Office Manager Marketing and Advertising Used the software for: Less than 6 months ### "Efficient, Clea, Organized Program" July 29, 2025 3.0 Overall, my experience with Monday CRM has been positive. It’s a flexible and visually appealing platform that makes it easy to manage leads, track progress, and collaborate with my team. Once I got past the initial learning curve, it really streamlined our workflow and helped us stay organized and efficient. Pros "What I liked most about Monday CRM is how customizable and visually intuitive it is. It makes it easy to tailor workflows to fit exactly what my team needs, while keeping everything organized and easy to track at a glance. The automation and integrations also save a ton of time. Cons What I liked least about Monday CRM is that some of the more advanced features require higher-tier plans, which can add up quickly. It also took a bit of time to fully understand how to set up and optimize the workflows—there’s a learning curve if you’re new to project or CRM tools Review Source PB Paul B. Venue Manager Entertainment Used the software for: Less than 6 months ### "Hate Mondays, love Monday. (marketing team call me to use this)" August 1, 2025 5.0 its been positive. there should be more prompts to complete information in certain cells and better more appealing reports would be great for management meetings Pros simple to use, clear columns and layout. making changes to information is very easy and the email feature is incredibly helpful Cons data entry could be more intuitive. its positive, I would change the colouring and presentation of the information. it should look more visually enticing Review Source LT Laura T. Sales Internet Used the software for: Less than 6 months ### "Monday CRM Review" July 29, 2025 4.0 I think it is easy to use and for what we need it for it is very functional. I can create my own veiw so I can see only my leads is very helpful. Pros I like that I can sort the leads and call them in the order that I want to. The fact that I can have a view just for me. I can also move my columns to fit my liking. Cons That when I switch status on a call the note that I have inserted go away. I wish they would stay with the new dispo. Review Source VK Veronika K. Administrator Accounting Used the software for: Less than 6 months ### "Monday Is Awesome" July 29, 2025 5.0 At first, I had trouble understanding what each tab was for since there was so many clustered in one space. Though, it took me only a week or so to fully get acustomed to the program Pros Its easy to use, colorful, engaging, and clean-cut. I appreciate the confetti and automated noises, its fun. Cons Its a bit cluttered, things are very close together and some things are difficult to access for my older coworkers. Review Source VR Valerie R. Northwest Regional Manager Civic & Social Organization Used the software for: Less than 6 months ### "Monday CRM Review" July 29, 2025 5.0 Great so far! I think once I get into a rhythm with things it will be incredibly helpful and will make me far more efficient. Pros It organizes my contacts so neatly and makes partner management less overwhelming. It also helps me keep track of customer interactions that are not usually logged and are forgotten about. I like the idea that the person who comes into my role after me will be able to access the entire history of customer interactions and be caught up. Cons It does require more effort and meticulous logging, especially on the front end. Because it does not automatically "log itself"/ is not connected to my email I have to manually add any updates. This helps keep me organized but is a bit tedious. Review Source JG Josh G. VP Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Pick Monday and get your Moneys worth" July 29, 2025 5.0 So far we love it. We struggled with organization as our company has a lot of data but Monday made it a breeze. Pros My favorite part of Monday is its Ease of Use, organization ability and value for the money. I have used other products and switched to Monday. Cons My least favorite thing about Monday is how the hidden some of the items are that are available. For example you have to go and download them to use them like the email templates. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I hated using zoho, it was overly complicated Review Source LT Luke T. Manager Computer Software Used the software for: 2+ years ### "Great marketing product" July 29, 2025 5.0 A powerful tool that helps our team collaborate, stay organized, and get things done more efficiently. Pros It keeps our team organized, improves workflow, and makes it easy to track progress across projects. Cons It. takes time to set up workflows and can feel a bit complex for new users without clear guidance. Review Source Natalia Isabel R. Customer Management Logistics and Supply Chain Used the software for: 6-12 months ### "A very good CRM application for its price" February 6, 2025 4.0 Very good, it hasn't been the first CRM-type application I've used, but I like it in terms of cost-benefit ratio. We get a lot of use out of it in the company; it allows us to have control and care for each of our clients in the best way Pros A compact and complete application that will allow you to centralize your company's information. It lets you organize client contacts and related information, so you can create a work plan for those potential clients Cons Its price and the learning curve—if you're not used to or haven't used CRM program interfaces—can be a bit complicated at first, but after that, it becomes easier and more natural Review Source CC Cristian C. IT Analyst Information Technology and Services Used the software for: 2+ years ### "monday CRM Integra y facilita " February 7, 2025 4.0 Pros Su facilidad de integracion a diversos aplicativos y servicios tales ocmo Slack, facebook, gmail, entre otros ayuda a centralizar la informacion facilitando la comunicacion dentro del aplicativo como tal. Cons Tenemos en cuenta que en la actualidad no nos permite visualizar todfa las notas asociadas sin tener que abrir una a una, relentizando el fluido de trabajo. Review Source PD Pat D. Sr. Director, Finance Hospital & Health Care Used the software for: 1-2 years ### "Monday.com elevated your company's transparency and collaboration" April 23, 2025 5.0 Monday has been easy to work with and implement, works for multiple departments across the company, and makes project tracking super simple. Pros Monday makes project management and collaboration a breeze. So easy to work in a remote environment and inform other teams of progress. Cons Monday is an expensive tool, so certainly a premium product to Asana but has more functionality so worth the money. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) This is a better tool, though more expensive but Asana was not doing it for us. Not enough technical improvements. Review Source aGS antanas Gerardo S. analista senior RCSIRT Information Technology and Services Used the software for: 1-2 years ### "Monday CRM automatiza tu flujo de trabajo" February 5, 2025 4.0 Pros Nos ha permitido automatizar las tareas repetitivas, ya sea asignacion de tarias envio, de correos entre otras, mejorando eficientemente los equipos de trabajo reduciendo la carga laboral. Cons teniendo en cuenta que podemos personalizar el aplicativo se requiere vastante tiempo para adaptarce a la plataforma y sus funciones, algo que es tedioso al principio. Review Source MG Michael G. Estimator Construction Used the software for: Less than 6 months ### "Now I love Monday, Monday.com that is" July 29, 2025 5.0 CRM pulls your Vendors into the job and shares info quickly Pros The workflow and searchability is great, easy to Team to stay connected Cons None Review Source IL Ismael L. Marketing Mgr Marketing and Advertising Used the software for: 6-12 months ### "Pretty Easy for a Monday" July 29, 2025 5.0 overall easy to navigate and allows the team to communicate in one space as opposed to sifting through emails or other platforms Pros there's a simple intuitive nature to it that doesn't require a long learning curve unlike other CRM systems Cons it can easily get a a bit much with the ability to create more and more tasks and if the team isn't properly trained it can turn into too many tasks Review Source MD Michelle D. Client Success Manager Design Used the software for: Less than 6 months ### "Utilizing Monday Has Changed How We Operate" July 29, 2025 5.0 We are working more efficiently thanks to Monday. Our teams are able to track with ease and collaborate through just our portals. Pros Ease of access to everything. We are able to click into anything with ease, we are able to tag the corresponding parties. Cons Page feels busy at times. The platform does lag at times and sometimes automations fail without clear cause. Review Source TC Tara C. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Love Monday CRM" July 29, 2025 5.0 It’s very helpful with allowing my partner and I to update each other on our clients without having to meet as often. We can catch us with who the other is speaking to in real time Pros It allows us to keep track of our clients and as a small business this is very important as it’s just the 2 of us. Cons So far we have not disliked anything. It’s user friendly but there are a lot of different areas that a tutorial video would be helpful when fist navigating the website Review Source VR Verified Reviewer Brand and Product marketing lead Real Estate Used the software for: 6-12 months ### "We used this for project management and experience was good" November 28, 2024 5.0 we have used the Monday CRM in my past organization and we used this for project management and operations work, i like the best about it is that monday crm gives you details dashboard report for your whole team and you can do the analysis from that and manage the work easily. overall experience was good Pros The Monday CRM has covered almost all the features which are necessary for project management work, we used this for our company in the past to manage the project operations and experience was good Cons There are too many features sometimes it looks cluttered and confused where to go and what to do and UI is also confusive Review Source MB Madeline B. Registered Dietitian Food Production Used the software for: Less than 6 months ### "Love Monday.com" July 30, 2025 5.0 Good! I enjoy the CRM and the ease of using all of the features for the most part. I would recommend this to anyone. Pros The ease of using it. User interface is very simple to learn and I like that I can add systems simply. Cons Confusion with some features including sending mass emails. I also think there could be some more simple ways to create new groups. Review Source MB Michael B. Recruiter Real Estate Used the software for: 1-2 years ### "Monday CRM review" January 24, 2025 5.0 I used it to keep track of my clients. I used a different format for my texts and emails on a massive level. Pros It is very affordable compared to other CRM's Cons Could not use Monday on a massive scale. Example: sending 400 emails at a time. Review Source RS Robin S. Geschäftsführer Construction Used the software for: I used a free trial ### "Gutes CRM für eine okay'en Preis" April 4, 2025 4.0 Pros Einfache UX - alle notwendigen Funktionen gut und zureichend dargestellt. Cons Wenn man einmal in deren Marketing Sog ist, dann kommt nicht um mindestens 5 Touchpoints pro Woche herum. Etwas nervig... Review Source VR Verified Reviewer CRM Manager Information Technology and Services Used the software for: Less than 6 months ### "Monday CRM feedback from the customers" December 2, 2024 2.0 The customer support is very negligible and they can give more attention to small startup business as well and during the trial period as well they can reach out to us and ask about the feedback but nothing has happend. and you need to learn all the operational work by yourself only by watching videos Pros AI email replies and Sale tracking and lead scoring features I Liked and they are doing continuous features addition. Cons The customer support is very weak and also there are many lags in the crm as well, it can be better in terms of UI and need in person demo to understand all these feature with any videos you will not get anything Review Source Ava H. Staff Software Engineer Program Development Used the software for: Less than 6 months ### "Efficient contact tracking" October 26, 2024 5.0 Monday CRM is easy to use and keeps client relationships organized, though the cost can be a hurdle for smaller teams. Pros Setting up follow-up reminders helped me stay on top of client interactions without missing important deadlines. Cons The pricing is a bit high, especially if you need access to advanced tools, which can be challenging for small teams. Review Source BF Beatriz F. Mkt and sales manager Food & Beverages Used the software for: I used a free trial ### "Really good tool!" September 28, 2024 5.0 I would like to sign up eventually because I really adapted to the tools and it has great use in daily tasks and projects management. Pros Template customization and easy management. Cons The price and the minimum seat quantity of 3 Switched from [Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Pricing of Zoho is more appealing and they offer every tool in one. Review Source MJ Melissa J. Assistant General Counsel Hospital & Health Care Used the software for: 2+ years ### "Decent Product!" September 2, 2024 5.0 Overall, very pleasant and positive experience. Pros Easy to use, organize and filter data. Excellent for project and deliverable tracking but also great for just maintaining workflows. Cons There is a limit to how much data and/or columns and rows you can add to one monday board. 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