# Page 6 | monday CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is monday CRM the right CRM solution for you? Explore 461 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/245800/Monday-CRM/reviews --- monday CRM 4.7 (461) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 6 - Reviews of monday CRM ## Showing most helpful reviews Showing 126-150 of 461 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Heather B. COO Management Consulting Used the software for: 2+ years ### "Our team loves monday.com" April 25, 2022 5.0 Pros monday.com helps our team ensure that nothing falls through the cracks in our business, we use it for forecasting, resource management, project management, account management and more. Our team is on the platform every day using it to run all aspects of our business, and I don't know what we'd do without monday.com! Cons There are certain forms and dashboards we use that we haven't yet converted to monday.com. Mostly this is an issue of bandwidth for our team... but I'd love to see monday.com share a list of 3rd party consultants they recommend to help support a complete transition to the platform. Review Source RS Roberto S. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Increase efficiency " April 19, 2022 5.0 We don't drop the ball anymore. Monday keeps us on-track and carry through on all projects. The fact that we are so organized makes us close deals and impress prospects, specially in such a disorganized industry as IT. Pros Easy of use and how flexible it is. All our customers and prospects have different needs and projects. Cons Some feature could still be improved. However, what matters the most is there. Review Source MM Michael M. Director Education Management Used the software for: 6-12 months ### "Monday.com USer reveiw" April 25, 2022 4.0 he product has solved inter company communication and CRM issues. We have been able to get on the same page together now quite easily. Pros I like the ease of the software and the user experience. The look and feel makes it great to go to daily Cons The Product can be very in depth when I do not need something to be. But it is a great product. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) The price and ease of use. Review Source PP Paul P. General Manager Information Technology and Services Used the software for: 6-12 months ### "Spend time managing your customers not the CRM" April 25, 2022 4.0 A easy to use product that I find can do all the things I want to do as I discover them. Pros This is a quick and easy CRM to setup and use. As you get familiar with it and find additional things you want to do with Monday.com, you can add or change the way it works to suit you. Cons As with all good Software, people who use it want to use it for other things. I would like to do my quotes in Monday.com but of course it is not a quoting tool. Alternatives considered [Tableau](https://www.capterra.com/p/208764/Tableau/) Reason for choosing monday CRM It was easy to start using Review Source Robin L. Founder, Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Very happy with Monday.com" April 19, 2022 4.0 This is my second company using Monday.com and the first time utilizing the CRM. The automations are great! Pros The interface is simple and easy to use while being pleasant to interact with. Cons The system has crashed a few times due to technical errors and we do really rely on Monday.com so that hasn't been ideal. It is typically resolved quite quickly. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing monday CRM Familiarity, cost, aesthetics of the interface Review Source KH Kim H. Virtual Administrative Assistant Management Consulting Used the software for: 6-12 months ### "Excellent for our Small Business that's growing quickly!" April 19, 2022 5.0 Pros Our office needed a virtual management software for processes that we're even created yet. The ease of transformations in Monday make changing processes and items simple - often times, just click and drag! It makes creating and then re-working things straight forward. Cons The only complaints I have are that the automations aren't always reliable and when they don't work you don't really know it. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The pricing difference, ease of use and large array of services. Review Source LM Luke M. Owner Media Production Used the software for: 6-12 months ### "So Close to Perfect - Lacking Operability With Advanced Deployments" April 19, 2022 4.0 Overall Monday has been good. I have been able to customize it nearly exactly how I want it. The freezing and lack of loading (mostly on mobile) is frustrating, but I mostly use Monday in the browser anyway. Pros I like the built-in automation and task tracking the most. It has saved time by automatically sending emails, creating new leads, and making changes based on certain conditions. Live updating dashboards are nice too when keeping track of sales or financial numbers. Cons It can be buggy and slow, especially with complex or large boards on mobile. Additionally, the expanded view of items is customizable but not the best. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Airtable](https://www.capterra.com/p/146652/Airtable/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing monday CRM It was the best combination of task management, database and calculation, and automation that I could find for the price Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) I wanted a database-style system Review Source Álvaro M. Freelance Marketing and Advertising Used the software for: Less than 6 months ### "Para la gestión de contactos y un buen seguimiento, es una opción realmente interesante" April 26, 2023 4.0 Se trata de un CRM realmente interesante para empresas de diferentes tamaños y sectores para automatizar y mejorar sus procesos de ventas y marketing, mejorar la eficiencia de sus equipos de ventas, aumentar la productividad y mejorar la colaboración entre equipos. Con algunas funcionalidades mejorables en aspectos como marketing y ventas Pros La interfaz es realmente intuitiva y muy personalizable, además puede integrarse con otras herramientas con mucha facilidad Cons Para el tema marketing, las funcionalidados son demasiado limitadas, deberían trabajar más en este campo!! Review Source Sam L. Broker Associate Real Estate Used the software for: 6-12 months ### "Monday is great for Real Estate CRM" May 2, 2022 5.0 I love it! Has kept me organized and on top of all of my work as a commercial real estate agent. Pros Keeps track of all my contacts and most of my interactions with clients, also great for managing projects and workflows. Cons Communication integaration has been a slight issue with Outlook, there are ways to get around it though and make it work. Also have had some issue with tracking activities and losing some meeting notes which can sometimes be unreliable. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Past experience using Monday.com plus I'm Israeli so had to use a product from the home team. Review Source DS Dganit S. PMO Dairy Used the software for: 1-2 years ### "Use Monday as a CRM app is great!" May 4, 2022 5.0 if you are a small medium business, I think that Monday can serve you well. you get lots of other benefits when using Monday for other applications so it is a win win. Pros The ease of use and ease of implementation made it great to persuade my colleagues to start working with Monday. we are supposed to start working with Salesforce in a 1/2 a year. not sure it would be easy to make the change. Cons you still need to configure the product to your needs. designated apps come with more ready made processes but the cost is much higher Review Source TP Tony P. Strategic Business Manager Information Technology and Services Used the software for: 6-12 months ### "Great tool for consolidating leads & activities" June 7, 2022 5.0 Pros Seamless interface; allows for ease of use and ease of communication / tracking. Cons Custom automation (rules basis) could be slightly easier when setting up boards Review Source BG Bridger G. IT Manager Performing Arts Used the software for: 1-2 years ### "Great for Small business' that are in excel or have more complicated needs" April 19, 2022 5.0 Monday pulled us out of excel and the filing cabinet. we used a cheap version of sales force for small business' but it could do less than half of what Monday had to offer Pros Monday is quick to adapt to the management needs in the firework industry making it a great platform that we can quickly adjust if needed. Cons some of the reporting we pull from it require creating hidden columns to manipulate data making it something not the average user can always do. Alternatives considered [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Value for the cost. as well as a simpler product to train and use Review Source HM Hilary M. CPM Information Technology and Services Used the software for: 1-2 years ### "This tool has save my life!" April 19, 2022 4.0 It's gas been great, we have created our own prospects board and leads board and helps us stay on track and make sure we track the progress of our work Pros How it helps me and my team stay in track not only at a corporate level but at a personal level too Cons How we are still working on integration of formulas, neew more access to advanced excel features Review Source DD Dana D. CRM Consultant Hospitality Used the software for: 6-12 months ### "It feels like a CRM but it doesn't behave like one" April 19, 2022 2.0 It's been amazing to learn my ways around Mondaty.com but also not easy - a lot of time was spent on creating workflows and testing them, trying to make from it a familiar CRM software I've used before. Pros I love the intuitive UI and level of customisation easily achieved on Monday, it's an amazing software. Very collaborative and engaging, was great to introduce to my colleagues. Cons It is not actually a CRM, the entities aren't really connected, they are not independent entities but items that stands for themselves only as part of a board. hard to explain! the interaction between each entity had to be done manually, connected, automated. logic and basic features from previous CRMs needed to be re-invented. it takes a lot of thought to make it a proper CRM that contains some complicated features. Some featured remained unachievable. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing monday CRM We loved the designs and easy ways to communicate and collaborate work together. Review Source SF Sophia F. Administrative Manager Construction Used the software for: 6-12 months ### "Sold our first Million and couldn't have done it without Monday.com!" April 19, 2022 5.0 Pros tracking, alarms, automation, Dashboard, file link, labels, clear lines, fun colors, I could go on! Thank you Monday.com for being a part of our team! Cons I do find myself wishing I could call a Monday.com rep for a 5-minute convo instead of emailing. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) We needed something we could afford that could grow with us. Monday.com you fit that bill. Review Source SJ Sean J. Executive Assistant Construction Used the software for: 1-2 years ### "Can't imagine doing this job without it" October 5, 2021 5.0 Best organization software I've used. Pros Fully customizable. I have boards for everything from lead management to bill tracking. Want to mark how likely you are to get a 5 star review from a client? You can make a column for that. Want to upload photos to a client's project? You can do that too. Want to create an automation to import emails based on keywords and create new leads automatically. Easy. This is a life saver. Cons So far, every one of my complaints have been resolved by new updates. Review Source AL Angeles L. Client Project Coordinator Information Technology and Services Used the software for: 2+ years ### "Review for Monday Sales CRM " April 20, 2022 4.0 The biggest benefit is the organization that as a company we are able to have and also to provide the same organization to our clients. Monday is a gamechanger. Pros What I like the most about the software is that is user-friendly and there are a lot of resources to actually understand how to use it. The same system can be helpful in so many different ways, it is AWESOME! Cons My least favorite thing about is the last updates that it had. I don't feel the new layout is a good fit for me, it could be nice that we had the option to use the previous version. Besides that, I dont like that we are not able to tag ourselves when we write updates. Review Source JN Jacques N. MD Marketing and Advertising Used the software for: 1-2 years ### "Monday As a CRM" April 28, 2022 5.0 Monday has been a game changer for our business and allows us to control where we go with the product using our own internal team. Pros The softwares main feature is its adaptability to various departments and needs. Cons There are some very basic features like being able to attach an attachment to an email that are missing. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing monday CRM Pricing was the driving force, then being able to do our own implementation. Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) We needed more functionality out of the platform. Review Source RJ Rob J. Head of Delivery Marketing and Advertising Used the software for: Less than 6 months ### "Fantastic Platform For Transforming Your CRM" April 25, 2022 5.0 This platform is allowing collaboration across the different internal disciplines and ensuring people are using the system. With the quick response from Monday.com support we are able to get issues resolved very quickly Pros Since moving to Monday.com it has taken little effort to turn my team into experts in the platform. We are finding new ways everyday to improve the system through the collaboration across the entire team. Cons There is a few minutes delay between actioning something and it being picked up through an automation or elsewhere in the system. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing monday CRM I have experience with Monday.com and I know how powerful and intuitive it is to use. Switched from [Accelo](https://www.capterra.com/p/225762/Accelo/) The old system was clunky, expensive and the support was terrible. Review Source TB Todd B. Director Marketing and Advertising Used the software for: I used a free trial ### "Monday FunDay" April 27, 2022 5.0 I like it, will continue using it, and will grow with it. Pros I've tried other platforms, but went with Monday.com for many reasons - ease of use, flexibility, integrations, and because make frequent updates that continue to improve. Cons It's a big 'large' in view - i.e. other platforms are much tidier and easy to visualize. Monday.com has a bigger interface, which sometimes makes it harder to put as many things on a page as I wish. However, this can be fixed using ultra hires monitor(s). Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing monday CRM Asana was limited, as well was ClickUp. Dashboards were better in Monday.com. Review Source ZM Zachary M. COO Construction Used the software for: 6-12 months ### "Monday, the best CRM " April 25, 2022 5.0 It is a lot easier to use than salesforce Pros It is easy to use, easy to track, good to have everything in one system. Cons Nothing really, it is simple to use and has everything we need Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) There were to many options and did not cover all of our needs Review Source Terra G. Project Manager Used the software for: 6-12 months ### "The best thing ever. Revolutionized how we manage our projects. " June 28, 2018 5.0 Organizing our projects become easier, sharing that progress with clients is easier, billing for projects is easier, chatting about the tasks and sharing files is easier...seriously...everything is easier with Monday.com. Pros Being able to customize anything we want. We assign colors to employees so we can see who is falling behind or carrying the majority of the workload. We can see if a certain client has a lot of urgent items and needs more attention. We can share our progress with clients so they can see in real-time what we are working on. We've created a way for Billing to know when it is time to bill for a project b y using the tags feature. The software is simply amazing. I cannot recommend it enough. Cons I would like a way to sync certain items so they could be on 2 boards at once. I reached out to support about it and they were friendly, helpful, and gave me a great suggestion. It's not exactly what I want, but it absolutely works better than nothing. Seriously, my only complaint is that one tiny feature request. Review Source Greg W. Operations Manager Construction Used the software for: Less than 6 months ### "User friendly CRM and Project Management Tool" April 27, 2022 5.0 Pros Monday.com has a easy intuitive set up process that has good flexibility to modify as required. Cons Invoicing tracking for multiple projects connecting to a summary or dashboard has proven to be difficult to set up. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing monday CRM We started Monday.com as a free trail and be the end of the month had it 75% integrated with our needs and we strayed with it. Switched from [Procore](https://www.capterra.com/p/56250/Procore/) We wanted to combine the Procore document management system with CRM and Sales, Monday.com does both. Review Source Javier H. CEO Legal Services Used the software for: 6-12 months ### "Great CRM" April 19, 2022 4.0 Pros Simple to use and to configurate, lot's of integrations that makes tour daily job easier Cons Massive sending emails, Massive sending emails Switched from [Streak](https://www.capterra.com/p/124465/Streak/) To expensive to teams Review Source VR Verified Reviewer Business Development Facilities Services Used the software for: 6-12 months ### "monday sales CRM" April 19, 2022 5.0 Very Helpful and easy to use Pros Board Sharing and customizable columns. I wish I could figure out automations and integrations better Cons I have been unsuccessful linking my activities with Outlook Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing monday CRM Format and ease of use Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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