# monday CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is monday CRM the right CRM solution for you? Explore 460 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/245800/Monday-CRM/reviews --- monday CRM 4.7 (460) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of monday CRM Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Intuitive team collaboration platform 93% positive reviews out of 186 Most reviewers find ease of use valuable for quickly onboarding teams, streamlining communication, and simplifying daily project management. Valerie R Northwest Regional Manager, 51 - 200 employees. "It organizes my contacts so neatly and makes partner management less overwhelming." High cost for small teams 39% negative reviews out of 57 Some reviewers indicate pricing is challenging, with limited basic plans and costly upgrades for additional users or features. Flexible workflow personalization 96% positive reviews out of 47 Most reviewers appreciate customization for its adaptable templates, intuitive interface, and ability to tailor workflows to specific business needs. Comprehensive project visibility tools 97% positive reviews out of 34 Most reviewers describe project tracking as highly effective for organizing tasks, monitoring progress, and coordinating teams in one centralized location. Pat D Sr. Director, Finance, 201 - 500 employees. "Monday has been easy to work with and implement, works for multiple departments across the company, and makes project tracking super simple." ## Showing most helpful reviews Showing 1-25 of 460 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Avery C. Founder Computer Software Used the software for: 6-12 months ### "AWESOME! BETTER THAN HUBSPOT!" July 29, 2025 5.0 Beautiful and flawless. Zero lag. Zero issues. Everything that we believed it was, is. We will continue to use for the future. Pros The functionality of Monday for the low cost is an enormous benefit to our organization. We use the CRM for communication with clientele and have had zero issues or complaints about the product that we were sold on. Cons I wish there were more capability to enable cold outreach at scale. Combining the CRM with the beta Campaign tool and adding better outreach functionality would be awesome. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Was tired of support system that HubSpot has. Review Source JI Jenn I. Chief Experience Officer Financial Services Used the software for: 2+ years ### "Monday saved the Day!" July 30, 2025 5.0 Overall, I enjoy monday because of the ease of use, but also the general capabilities for a small business make it an efficient and. Way effective means to quickly set up my organization. Prior to setting up the CRM for our team, they were using spreadsheets and making lists to organize their clients and leads. In less than a week I was able to set up the system and implement a fully automated system for deal management. Pros The ease to set up and the workflow management of the CRM is very user friendly. It’s super easy to set up automations and any question I had I could do a quick Google search and an easy to follow tutorial was available. Cons Limitations with automations as well as being forced to buy capabilities through 3rd party integrations. Although mi day is very well pricing and we absolutely are getting the best value for our money, there are requirements to level up plan subscriptions in order to get all the needed benefits for the platform. Well worth it! Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing monday CRM Overall cost, as well as ease of use. Having used monday previously I was aware of how easy it would be to implement this over hubspot. Review Source jS jen S. admin Transportation/Trucking/Railroad Used the software for: 6-12 months ### "my opinion" July 29, 2025 3.0 user-friendly interface, customizable workflows, enhance team clarity and accountability. But its a learning curve for sure Pros its intuitive and visually appealing interface, making it easy to navigate and manage projects so easily Cons relatively high cost, especially for smaller company like ours, and a potentially steep learning curve Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing monday CRM company chose it when i arrived here. Started to use it since 2024 Review Source MM Marcelo M. CEO Management Consulting Used the software for: 6-12 months ### "It’s a powerful tool" July 29, 2025 5.0 It’s a powerful tool that has become essential to my daily operations. I’ll definitely continue using it and recommending it to all my clients. brings structure, visibility, and flexibility to our workflow in a way that few other platforms can. Pros As a project manager, what I like most about is how seamlessly it integrates into my daily workflow. I use it every day to manage project timelines, task tracking, and internal coordination, and it also plays a key role in supporting our marketing operations. The flexibility to customize boards and automate processes makes it incredibly efficient for both strategic planning and hands-on execution. Cons When multiple team members are working on the same board at the same time, I still notice some minor instability or slowdowns. Since I manage large teams, this happens relatively often and can affect productivity during peak collaboration times. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) I switched to monday because the features I needed were either no longer available or too hard to find in ClickUp and Microsoft Project. With monday, everything I need is easy to access, intuitive to use, and well-integrated into a single, streamlined platform. Review Source TG Teal G. Senior Director Financial Services Used the software for: 2+ years ### "Great product and easy to use! " July 29, 2025 4.0 Pros Easy to use and set up. Out of the box templates and workflows are incredibly helpful. Easy to tailor to meet small or large needs. Cons Some relationships that come preset are a bit hard to undo to tailor to specialized needs. Sometimes an automation breaks when someone leaves the company. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing monday CRM Liked the Monday features better and our team felt it was easier to use. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and ease of implementation. We could manage Monday without as much vendor support Review Source YP Yolanda P. Marketing Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great and easy software to use" July 29, 2025 5.0 Overall, my experience with Monday.com has been great. I was able to test out the features quickly to see if it could work with our team. Pros \- Ease of use - Quick setup and onboarding - Love that you can test most features before committing. - Can be modified for a specific use-case Cons \- caps on emails that can be sent out (only 500 at a time) - would love more native integrations with other tools. - no text features included - limited marketing functions Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing monday CRM Ease of use, value for the price, pricing flexibility, and access to features before purchasing allowed me to show the team how it can be used and helped secure buy-in. Review Source JC Joe C. Business Development Real Estate Used the software for: Less than 6 months ### "Monday Review" July 29, 2025 4.0 Over all it is a pretty solid CRM. Huge step up from our last CRM, especially with the ability to speak with someone and get help walking through an issue. Pros Sequencing/Mass email have been a huge help and the ability to have different views from other users has been very useful. Cons Easy to corrupt all files when not all are formatted the same. Had an issue where we lost all of our uploaded contacts and had to start over. Review Source YS Yitzy S. Founder Marketing and Advertising Used the software for: 6-12 months ### "Great Software for Video Production Company" July 29, 2025 5.0 Im very satisfied. Pros You have everything in one place. Great value add to our business. The customer support is terrific and the user interface works really well. Cons very happy with monday, I dont like the fact that i need to pay seperatelty for CRM and OPerations, would of been great to have both under one plan Switched from [Trello](https://www.capterra.com/p/211559/Trello/)[Notion](https://www.capterra.com/p/186596/Notion/) Was to complicated for me, needed to have it a bit more simple Review Source DH Danny H. Estimator Construction Used the software for: Less than 6 months ### "Very functional, easy to use." July 29, 2025 4.0 It's been great, I've tried a number of CRM's before landing on Monday, and have been very satisfied. Pros It is visually stimulating, easy to use and pretty good at personalizing. The work flow is great, and it's easy to share information between users. Cons I would like to be able to personalize more of it. Not all fields are able to be retitled or identified in a manner specific to my industry and needs. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reason for choosing monday CRM There were others, but it came down to Airtable and Monday. Monday was the most functional and fit our needs more. Review Source BC Brandi C. Business Development Manager Apparel & Fashion Used the software for: Less than 6 months ### "EMP Apparel Approved!" July 29, 2025 3.0 Overall, I enjoy this CRM. I am working on getting it functional so that my entire team can access the jobs and view the necessary files. Pros has a ton of functionality, I specifically like that there are automations and integrations. Cons There are almost TOO many options when it comes to automations. Sometimes it's very overwhelming to try and navigate because everything is talking to each other. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing monday CRM They didn't get back to me in time, Monday did Review Source PD Pat D. Sr. Director, Finance Hospital & Health Care Used the software for: 1-2 years ### "Monday.com elevated your company's transparency and collaboration" April 23, 2025 5.0 Monday has been easy to work with and implement, works for multiple departments across the company, and makes project tracking super simple. Pros Monday makes project management and collaboration a breeze. So easy to work in a remote environment and inform other teams of progress. Cons Monday is an expensive tool, so certainly a premium product to Asana but has more functionality so worth the money. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) This is a better tool, though more expensive but Asana was not doing it for us. Not enough technical improvements. Review Source BF Beatriz F. Mkt and sales manager Food & Beverages Used the software for: I used a free trial ### "Really good tool!" September 28, 2024 5.0 I would like to sign up eventually because I really adapted to the tools and it has great use in daily tasks and projects management. Pros Template customization and easy management. Cons The price and the minimum seat quantity of 3 Switched from [Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Pricing of Zoho is more appealing and they offer every tool in one. Review Source RG Rissa G. Sr. Dir. MarCom Non-Profit Organization Management Used the software for: Less than 6 months ### "Monday is a dream come true!" August 8, 2024 5.0 We love it. It has made our work easier. We are able to provide better service to our customers and it is way more user friendly than our previous CRM. Pros Easy to use with so many automations and functions. It made our small team, mighty. Cons There is so much that you can do that it can be a little overwhelming. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was too expensive and didn't have the features that we wanted. Also, customer service with Zendesk was terrible! Review Source CA Christina A. General Manager Construction Used the software for: 2+ years ### "So Convenient" December 3, 2021 5.0 Monday allowed us to input all useful data into one software. I am so grateful for it! Pros This software can be utilized in almost any facet imaginable. Want an interactive spreadsheet? Got it. Need to communicate with employees? Go ahead. Do you need the ability to upload and share vital documents, or maybe send sales or performance reports? Check! And it is self explanatory, no need for hours of toiling to get these things accomplished. Cons Monday was a game changer for me, it really brought us into the world if efficiency. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel did not allow for the reporting we needed, it was tedious and vague. Review Source SL Stephanie L. Tour Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "User friendly, great for task management and viewing large quantities of data" April 27, 2022 4.0 Pros We'd been using Monday.com for mostly task management and as a tool to easily collaborate through and decided to add in the CRM because of how user friendly the platform is. I use the CRM quite heavily every day. It's great because you can customize the columns, easily search, and view a large group of data in one place. Cons The most difficult piece of this software was the Gmail integration. It's essential to our business that email conversations with guests be tracked so that anyone on the team can view the discussions. The team works remotely and in lots of different time zones, so it's helpful to be able to see these threads logged with the Gmail integration. However, we had months of inconsistencies and threads not logging. After spending nearly 7 months working with the customer service team and getting no where, we gave up. Unfortunately we can't count on this essential piece and unless they sort out the problems, it may be cause to look for other CRM software in the future as our business continues to grow. Another problem is the software will often freeze or not load. The only solution we've found is to wait till later to try again or sometimes opening a new browser will help. This has caused few major problems but a lot of headaches! The integration with MailChimp is currently pretty pointless for our needs. I wish they gave you other options for what you can do with that integration or let you customize the scenarios. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) ActiveCampaign was very clunky when it came to storing and accessing a lot of data that needed to be referenced on a daily basis. Had a lot of problems with their automations and inconsistencies in data being saves. Review Source PB Patrick B. Business Development Specialist Real Estate Used the software for: Less than 6 months ### "Brief Pros and Cons of monday" July 29, 2025 4.0 Overall i have had a good experience with monday, it helps me and my team stay organized and on the same page Pros It's very handy in the sense that we can have multiple tabs of dashboards that are all interconnected, it makes data entry and staying organized easy Cons Something I don't like as much is the email feature, it feels clunky to me and unintuitive, and there are times where I have to write my email in a different word processor and copy and paste it into monday because I can't get it to look the way I want right in the CRM software. Review Source PB Paul B. Customer Experience Manager Sports Used the software for: 2+ years ### "I enjoy and benefit from Monday.com CRM, an efficient cloud based tool." May 16, 2025 5.0 I am satisfied, as it does its job well. Since I am not the head person in charge, all I can comment is that it works pretty well for me as a final user. Pros Fast project track and management, simple automations and versatile reminders, effective board and account wide search everything. Cons The formatting feature, sometimes is buggy, when you switch from one format type and the other. A minor one you can live with. Review Source ZO Zachary O. Broker Real Estate Used the software for: Less than 6 months ### "Gold Standard CRM " July 29, 2025 5.0 Great! Highly recommend to all! Great for just starting out and small teams to larger bigger operations. Pros Easy to use, really like all the features, automation, collaborating with team members and sequences. I really enjoy creating SOP's through Monday and can track KPI's of employees and where leads originated. Cons It's not cheap, but you get what you pay for. There's a little learning curve if you've never used workflow process before but plenty of help online, through templates, and customer support. Review Source LT Laura T. Sales Internet Used the software for: Less than 6 months ### "Monday CRM Review" July 29, 2025 4.0 I think it is easy to use and for what we need it for it is very functional. I can create my own veiw so I can see only my leads is very helpful. Pros I like that I can sort the leads and call them in the order that I want to. The fact that I can have a view just for me. I can also move my columns to fit my liking. Cons That when I switch status on a call the note that I have inserted go away. I wish they would stay with the new dispo. Review Source VR Valerie R. Northwest Regional Manager Civic & Social Organization Used the software for: Less than 6 months ### "Monday CRM Review" July 29, 2025 5.0 Great so far! I think once I get into a rhythm with things it will be incredibly helpful and will make me far more efficient. Pros It organizes my contacts so neatly and makes partner management less overwhelming. It also helps me keep track of customer interactions that are not usually logged and are forgotten about. I like the idea that the person who comes into my role after me will be able to access the entire history of customer interactions and be caught up. Cons It does require more effort and meticulous logging, especially on the front end. Because it does not automatically "log itself"/ is not connected to my email I have to manually add any updates. This helps keep me organized but is a bit tedious. Review Source GW Giovanna W. Client Support Lead Market Research Used the software for: Less than 6 months ### "Monday is Efficient!" July 29, 2025 4.0 So far, Monday has been very helpful to my team. When one of us is out, it is easy to pick up where we left off. Pros It is easy to use. The workflow management is very helpful to my team. We are able to use a checklist to see what the next steps are. Cons At first glance, it is difficult to know where to start to set up. The tutorial videos are a little too fast. Review Source IL Ismael L. Marketing Mgr Marketing and Advertising Used the software for: 6-12 months ### "Pretty Easy for a Monday" July 29, 2025 5.0 overall easy to navigate and allows the team to communicate in one space as opposed to sifting through emails or other platforms Pros there's a simple intuitive nature to it that doesn't require a long learning curve unlike other CRM systems Cons it can easily get a a bit much with the ability to create more and more tasks and if the team isn't properly trained it can turn into too many tasks Review Source TC Tara C. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Love Monday CRM" July 29, 2025 5.0 It’s very helpful with allowing my partner and I to update each other on our clients without having to meet as often. We can catch us with who the other is speaking to in real time Pros It allows us to keep track of our clients and as a small business this is very important as it’s just the 2 of us. Cons So far we have not disliked anything. It’s user friendly but there are a lot of different areas that a tutorial video would be helpful when fist navigating the website Review Source MB Madeline B. Registered Dietitian Food Production Used the software for: Less than 6 months ### "Love Monday.com" July 30, 2025 5.0 Good! I enjoy the CRM and the ease of using all of the features for the most part. I would recommend this to anyone. Pros The ease of using it. User interface is very simple to learn and I like that I can add systems simply. Cons Confusion with some features including sending mass emails. I also think there could be some more simple ways to create new groups. Review Source VR Verified Reviewer CRM Manager Information Technology and Services Used the software for: Less than 6 months ### "Monday CRM feedback from the customers" December 2, 2024 2.0 The customer support is very negligible and they can give more attention to small startup business as well and during the trial period as well they can reach out to us and ask about the feedback but nothing has happend. and you need to learn all the operational work by yourself only by watching videos Pros AI email replies and Sale tracking and lead scoring features I Liked and they are doing continuous features addition. Cons The customer support is very weak and also there are many lags in the crm as well, it can be better in terms of UI and need in person demo to understand all these feature with any videos you will not get anything Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.