# Page 8 | monday CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is monday CRM the right CRM solution for you? Explore 461 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/245800/Monday-CRM/reviews --- monday CRM 4.7 (461) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 8 - Reviews of monday CRM ## Showing most helpful reviews Showing 176-200 of 461 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Sabrina C. Head of Business Development Health, Wellness and Fitness Used the software for: 2+ years ### "Monday.com review from Jems " April 19, 2022 5.0 Implemented in a former role when running a retail incubator as a CRM only. Now using it as a project management tool as well as a CRM. Pros The ease of use and onbaording for net new team members. I have implemented monday at two different start ups now and I just love it :) Cons I don't have any complaints- it serves us very well for our needs Reason for choosing monday CRM past experience Review Source ZM Zoe M. Designer Apparel & Fashion Used the software for: 6-12 months ### "LOVE Monday!!" April 19, 2022 5.0 We have been able to be more organized with the process of making sure things are being done in the same order as one another. We each have separate parts to make the whole, so it has really been a hero in helping us maintain efficiency in a timely manner. Pros I love how easy this software was to learn as well as customize to our teams needs. We have been able to be more organized as a company and achieve better results with the help of Monday. Cons So far I have no complaints about the software! Review Source AW Alana W. Grants and Awards Consultant Writing and Editing Used the software for: 6-12 months ### "An all in 1 solution for businesses" April 26, 2022 4.0 Pros I love that we can monitor and track our team's progress, with resource management and CRM capability we are able to house all our operational, marketing and sales needs on this one platform. Cons I feel a bit lost with all the features, for all the integrations I feel its a bit unclear how to set up certain integrations, eg: Integrating my emails to track conversations within CRM and to have a log of contact. Alternatives considered [Avaza](https://www.capterra.com/p/136096/Avaza/)[Trello](https://www.capterra.com/p/211559/Trello/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing monday CRM More capability and seemed to be more conclusive Review Source JS Jesse S. Chief Operating Officer Real Estate Used the software for: 1-2 years ### "Review of Monday.com for a real estate business" April 21, 2022 4.0 Fairly good. Has it's limitations Pros The ease of use. It's something that you can certainly get started with and implement fairly quickly. Cons The way you can set up boards, some of them need to look and act more like excel Alternatives considered [Podio](https://www.capterra.com/p/128631/Podio/) Reason for choosing monday CRM A good entry level CRM Review Source SP Silena P. Senior Client Success Manager Information Technology and Services Used the software for: 6-12 months ### "Excellent Product" June 1, 2022 5.0 Pros This is a wonderful platform. It has done so much in terms of integrating our Sales and CSM teams' work in one place, and streamlining our processes and access to information. I would highly recommend this product. Cons It's not the most intuitive product to actually set up, though that can be expected of a product with so much to offer as far as integration, features, and functionality. I'm sure Monday's team will continue to improve their user experience over time. Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Saleforce outsourced their development team, which made setting up our instance seem quite disjointed. Our CSM (or equivalent) was very helpful, but the process dragged on and on and there was no way to make impactful changes without looping this outsourced team. More work (and money!!!) than it was worth, and didn't end up doing everything we needed it to do. Review Source Electra H. CEO Internet Used the software for: 1-2 years ### "Over All for More Professional Users" May 8, 2022 5.0 over whelmed Pros its a beautiful layout . all the bells and whistles, nice structure Cons i felt i needed to hire a chief operating officer (coo) just to understand how to and when to set up these features for this system. Review Source VR Verified Reviewer Portfolio Manager Information Technology and Services Used the software for: 6-12 months ### "Monday.com - an easy to use visually appealing CRM" April 19, 2022 5.0 Pros My favorite part of the software are the robust automations you can write to automate your processes. And they can be written in seconds with the automation builder! Cons Importing data could use improvement. The product doesn't easily allow importing to certain data types, so you first have to import data as text, and then convert to dropdowns/status columns. Review Source VR Verified Reviewer Founder/Licensed Real Estate Broker Real Estate Used the software for: 6-12 months ### "I am at this point an extensive user of Monday in many variations" July 6, 2018 5.0 The ability to coordinate with tasks while out with clients. The ability to coordinate large arrays of information (I have a board with over 400 items, each with document attachments, and Monday has allowed me to not only clearly define each one, but to assign tasks, have ongoing dialogue and track and manage each pulse with ease. This alone is just amazing and virtually impossible with any other tool I have. Pros The incredible flexibility and uses for Monday are just endless. I use it for business planning, working with tech specialists, working with colleagues, and I even use it for personal task management as well as to organize some subcommittees at a non-profit I am involved in. Cons OK two things. One, it does not quite sync up with my calendar they way I want it to. And two - I am in NYC and I can't use it underground where there is not a signal. Review Source CS Carl S. Business Development Management Consulting Used the software for: 1-2 years ### "Review of Monday" April 19, 2022 5.0 Switched from Hubspot, love this, really hated hubspot for our use cases Pros Visually easy to see and read, love seeing status and amount in each stage / bucket Cons We are having some issues with the dashboard reporting, the dates in the beta version don't allow filtering for all metrics Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Terrible to have the visibility i needed Review Source KC Katie C. Interior Designer Used the software for: Less than 6 months ### "A tool that has made my working life easier " June 19, 2018 5.0 Pros Monday has been a real help exactly when our team needed it. As our workload has increased meaning working collaboratively across projects has been required Monday has been an amazing tool for keeping on top of tasks, and means I am able to see when other members of the team have completed items or receive up to the minute status updates without needing to constantly check with them. This saves time, has improved communication and given an improved sense of autonomy to team members. The flexibility of the boards means it has uses across our interior design and project management business, from tracking order admin on each project to keeping track of new leads and planning marketing. I have found the customer support to be excellent and there are useful videos available to help get to grips with using it. Even less technologically advanced older team members have loved using it, setting up the status updates with quick click labels has made this so accessible and quick to update. The iphone app also means you can use on the go, for instance a nagging feeling that something has not been ordered or actioned in the middle of the night can be put to rest within seconds - without having to wait until 9am to check in with team members. Cons Needs someone to be technologically aware/ a bit of effort to set up the boards, however it is so easy to use once put the time in it is definitely worth the initial effort. I would say the main challenge in our business has been getting the whole team on board to a change in doing things, however even the most resistant team members have quickly got on board as soon as they have given it a chance. Review Source DB Deon B. CEO Marketing and Advertising Used the software for: 1-2 years ### "Deon's Review " May 19, 2022 5.0 Overall a highly positive experience. Pros I love the CRM system. It's easy to use and helps my team to keep track of our daily tasks and projects. Cons Sometimes software can be buggy. For example, there were several system outages within the last few months that delayed team productivity. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Needed something with a better interface and ease of navigation. Review Source WS William S. Ad Specialist / Creative Marketing and Advertising Used the software for: 1-2 years ### "Solid CRM with other capabilities" April 27, 2022 5.0 Pros I like that our team can track all of our projects and make sure that we are on time and staying on track. We can track the amount of time that a task has taken us. I also like that we can keep track of our contacts, and incoming leads and what they need from our company. Cons Teaching our team and clients how to use the platform can be a little difficult at times. Also, there have been times where automations were slow to trigger or didn't at all for a little bit. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Review Source SV Stefano V. Specialista Ricerca e Sviluppo Food & Beverages Used the software for: Less than 6 months ### "Buono strumento per gestione nuove opportunità" April 18, 2024 4.0 Pros Nel dover mappare nuovi clienti e nuove opportunità per l'azienda, è fondamentale la creazione di lead che poi diventano prospect e che poi vanno a rimpinguare la pipeline. Grazie a Monday e al suo sistema integrato abbiamo la possibilità di mappare i nuovi clienti e soprattutto di automatizzare e sistematizzare quanto abbiamo fatto fino a 6 mesi fa in Excel. Ottima la possibilità anche di caricare Pdf, Excel e Word per monitorare la storia della trattativa col cliente Cons Non ne ho trovati molti, certo non è a buon mercato Review Source David O. Reviewer Computer Software Used the software for: 6-12 months ### "The best CRM" December 26, 2022 5.0 It user-friendly interface and robust feature set makes it a useful sales CRM tool for small and medium-sized businesses Pros I love its dynamic range of features including lead tracking, pipeline management, and sales forecasting. Cons It may not be the best fit for larger enterprises or organizations with more complex sales processes. Review Source AC Alisha C. President Design Used the software for: 1-2 years ### "Best visualization for designers! " April 19, 2022 5.0 amazing software! Pros I tried countless softwares for managing our new leads & contacts and monday.com has been amazingly helpful in getting the information organized and customized to my needs. Cons I would like to see more defined goals for each team member as a whole instead of by project. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing monday CRM visuals Review Source Tami D. Director of Operatioms Entertainment Used the software for: 6-12 months ### "Great Functionality" September 22, 2020 5.0 We have dramatically streamlined our daily functions, and made our work flow immediately available to the next user. Pros This has been the easiest CRM in terms of functionality and ease of use. Very easy to learn, right out of the gate. Easy to customize too. Has cut my workload down dramatically, especially not having to do 10 things on one item. Now it's one and done, for the most part. Cons I really can't find anything bad to say here. For our purposes, this has been top notch! Easy to use, easy to learn. Reason for choosing monday CRM Functionality was simply superior to everything else we tried. Review Source CR Cookie R. Administrative Assistant Consumer Services Used the software for: 2+ years ### "Love Monday, great help! " April 25, 2022 5.0 We have been able to capture many leads, keep things organize, and keep things running smoothly. Pros The flexibility of it, the ease of it, and all around help it gives! Cons Nothing that I can find, or think of at the moment. Reason for choosing monday CRM Monday seemed like the best fit! Review Source GT Gloria T. Analytics Manager Market Research Used the software for: 6-12 months ### "Easy of Use" April 26, 2022 5.0 Helps Client Service check which clients have been approached and the progress on that specific client, so that 2 people do not approach the same client with the same project. Pros The easy of use and navigation : I love how 2 people can be working on the same project and also track at the same time, The movement bar helps check the progress of certain projects. Cons It has the ability to freeze while trying to archive some items Reason for choosing monday CRM Because it is easy to use and navigate and it is value for money/. Switched from [Orchard Software](https://www.capterra.com/p/2638/Laboratory-Information-Systems/) I needed a software tool that was gonna offer more than time tracking. Review Source JD Jenna D. OWNER Financial Services Used the software for: 1-2 years ### "MONDAY is the way to go!" April 19, 2022 5.0 Pros Being able to quickly customize what I need for my team! Cons Some of the features that are tied to the enterprise licensing are needed in the mid-tier. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing monday CRM UI, design, features, ease of use. Review Source NB Noga B. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Sales CRM" April 25, 2022 5.0 Pros Monday is easy to use, very flexible and adjustable to any team's needs. Cons Sometimes the complexity could be a bit confusing but still recommended. Review Source JM Jenn M. Executive Producer Marketing and Advertising Used the software for: 6-12 months ### "Good once you work out the bugs" April 20, 2022 4.0 Pros I like the drag and drop functionality and how colourful it can be because it helps me see at a glace how things are coming along Cons I form function is very basic and not visually appealing - I had planned to use it for lead capture of new prospects but it's pretty ugly so I'm sticking with my wordpress native form, but it means I need to do a manual step still, which I had thought I could avoid Reason for choosing monday CRM I had seen a lot of ads for it and felt I knew it's functionality pretty well already because of the ads Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Hubspot was very expensive and supposed to be an all-in-one tool, but the limitations (even on the fully paid plan) were quite annoying and would have required additional monthly subscription fees to work around Review Source yP yonit P. operational manager Marketing and Advertising Used the software for: 1-2 years ### "working with monday" April 20, 2022 5.0 we do everything with monday, from HR to finance. business development and so much more Pros it is a very intuitive system when we implanted it every thing went so easily and quick we have managed to integrate almost all of our softwares with it it is truely our best purchase Cons at the beginning it didnt integrate properly with outlook but they have fixed it Review Source DC Danielle C. Business Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Perfect for my OCD" April 19, 2022 4.0 Love it and will use it for years to come! Pros Our business has exponentially grown this year and this program has been wonderful to keep track of all of our clients and the dogs we work with (which is about 600 at this point) Cons We get a lot of error messages and sometimes the changes we make don't save, though it seems since your latest update this has been minimized. There are a few features that are not ideal for us, but it's probably because we're not actually using Monday for what it was designed for, we're making it work for our business model. Reason for choosing monday CRM Best customization and organizational features. I could build it how I wanted instead of trying to bandaid together programs to work for us that just weren't. Review Source KP Ksenija P. Finance Marketing and Advertising Used the software for: 2+ years ### "Monday " May 4, 2022 5.0 overall experience with monday sales CRM is great Pros visuality is what i like the most when it comes to monday Cons in general there is nothing specific i like least about this software Review Source VR Verified Reviewer Marketing Associate Computer Software Used the software for: 6-12 months ### "Great for Organizing Collective Work" October 7, 2020 5.0 Overall, Monday a convenient way to organize collective work, especially during these pandemic times when many people are working remotely from home. Pros Monday is easy to organize and understand, with customization options that enable different teams to track their progress. A feature that shows you when another team member has seen your comment is especially helpful. In addition, various integrations are available (for example: customer leads from MailChimp automatically are added to our Monday boards). Cons Honestly my only complaint is that there is no customer support via chat. While e-mail response times from the customer support team are decent, a chat option would be a lot better. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.