# Page 9 | monday CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is monday CRM the right CRM solution for you? Explore 461 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/245800/Monday-CRM/reviews --- monday CRM 4.7 (461) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 9 - Reviews of monday CRM ## Showing most helpful reviews Showing 201-225 of 461 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Michael H. Owner Operator Construction Used the software for: 1-2 years ### "Helped our business immensely " April 27, 2022 5.0 Nothing short of perfect. Pros It is very user friendly, and has many options to organize ifnormation. Cons I don't have any complaints, it does everything I need it to. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Was too expensive Review Source AS Andrea S. Sales & Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Great option for small businesses" April 27, 2022 4.0 It's overall great and our company loves it but I still feel like I've only scratched the surface with the features it offers Pros It's great for tracking new business, I like the forecasting feature Cons I'm still a newbie with the reminder features and don't understand the functions very well Review Source BT Benjamin T. Product Manager Financial Services Used the software for: 6-12 months ### "Monday.com as a CRM" April 28, 2022 4.0 Good Pros Useful for opportunity management however lacks abilities for lead management and activity tracking Cons Lacks a good way to track activities and is buggy with a lot of data Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer Co-Founder & CEO Human Resources Used the software for: 6-12 months ### "A great tool for all critical business processes. Intuitive, friendly and visually clean." July 12, 2018 5.0 Pros I like the flexibility of the board along with the capabilities around sharing and communication. I use the board to manage my team's sales process, our projects with clients and partners as well as our internal initiatives. It's been a game changer and has provided visibility across the entire business which has improved communication, alignment and accountability. Cons The web application is very intuitive and flexible. I've found using the mobile application on my iPhone and iPad to be less user friendly. This has resulted in me holding off on interacting with Monday.com until I'm in front of a computer. Review Source JR James R. CLO Internet Used the software for: I used a free trial ### "Super efficient software, really easy to use." January 4, 2019 4.0 Our sales team used this before moving over to Freshsales, and they were very pleased with the interface and the price. My legal team also used it for reviewing contracts, and were also very happy. My personal view on Monday.com is the price could be a little lower to fit in with our ITU budget, however this doesn't lack on quality and certainly not on usability. Pros NOTE: We have since moved over to Freshsales as it fitted in more with the rest of our products. Monday is absolutely amazing. It could be easier to use, however what it offers for free is absolutely perfect for small-to-medium businesses and teams. I would highly recommend taking a look at Monday's use cases (available at monday.com/s/software-uses) which can help you understand how their software can benefit your business. I personally really like Monday's ability to pick a template depending on what you'll be using it for, such as recruitment or sales leads. It is also really customisable and flexible depending on how many people will be using it. They also have an app and lots of integrations, enabling maximum use wherever you are. Cons Setting up Monday can get a bit tiring, although you won't regret it once it's fully setup. I believe a better pricing structure would not depend on the number of users so broadly. The basic plan with 5 users in your team costs £22 per month, but luckily they do offer a trial which can help you get a better feeling. Review Source HO Herbert O. CPC Telecommunications Used the software for: 2+ years ### "A good Project Management CRM option" April 19, 2022 4.0 It's ok, but still an in-progress CRM with some issues Pros I like that you can organize all of your tasks/projects in one place. You can add status, reminders, deadlines, owners, automations, etc. Cons When you automate something and you leave the board it will break. Reason for choosing monday CRM Simplicity Review Source RR Ryan R. Sales and marketing manager Education Management Used the software for: 6-12 months ### "Great value for the money spent" April 25, 2022 5.0 Pros Moving from Zoho was the best decision for us. The user interface makes it easy to use and visually appealing. Cons As a relatively new platform they are still adding new features. It can be challenging to keep up with all the new updates and maximize usage. Review Source VR Verified Reviewer Marketing Manager Insurance Used the software for: 6-12 months ### "Great CRM for team projects" March 30, 2021 4.0 Pros I really love that software. I use it in my team to plan, organize, proceed with all projects. The software has a very clear dashboard so it is easy to learn how to use it. Also, it is easy to edit the tasks and integrate other features like online meetings, etc. Also, it supports an easy sign up feature with google, LinkedIn account Cons I use it for more than a year and I didn't have any problems with it. Review Source JC Jordi C. CCO Financial Services Used the software for: 6-12 months ### "Just fine for my business" April 27, 2022 5.0 Pros I really like the ease of use, the customizability and the ease to work on a small team and keep track of all the processes of my business Cons I would love to be able to carry different teams for different businesses on the same dashboard. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot is more complicated, less customizable and more expensive than Monday Review Source TB Tammy B. Office Manager Construction Used the software for: 2+ years ### "Current User" April 27, 2022 4.0 Pros Organizational Management is great and helps keeps my daily activities managed Cons Ease of connecting boards, its not easy to connect multiple boards and all the updates. Review Source MP Mary P. Head of Customer Service Information Services Used the software for: 1-2 years ### "Monday for CRM" April 19, 2022 4.0 Overall the platform is easy to use and helps us stay on track by tracking different activity Pros It's quick and easy for our teams to learn. You don't have to be a software guru to get a better understanding of how to set it up. Cons for lead generation there isn't a good way to automate a email campaign - its still very manually done with uses a lot of human capital Review Source RG Ricky G. Vice President Real Estate Used the software for: 1-2 years ### "Love this product!" April 25, 2022 5.0 It’s been great. We finally found the platform that works for our company. Pros I like that I can design the boards to fit my company’s structure and needs. We like simple. Monday.com allows for me to create a simple and effective board that does what I want. Cons the excel based functions could be improved. Review Source JG Johanna G. PM Business Supplies and Equipment Used the software for: 1-2 years ### "Work Ethic increased " April 27, 2022 5.0 Very organized. Everything is easier! Pros All them, I love them all. I do not have complaints. Cons everything is easy to use, but I would like to see a different column for inventory. Reason for choosing monday CRM After an overall research this was by far the best system. Review Source JB Julien B. Chargé de communication numérique Government Administration Used the software for: I used a free trial ### "Une interface exemplaire" March 11, 2024 5.0 Pros C'est hyper agréable de travailler sur cette solution : l'ergonomie est bien pensée, l'interface est très belle : ce qui en résulte une prise en main simplifiée pour tous, même ceux qui ne sont pas habitué des CRM Cons L'offre basic est trop limitée, ce qui oblige tout de suite à prendre un forfait plus cher et c'est là que le bas blesse : si plus de 4-5 personnes doivent utiliser le CRM on se retrouve très vite avec un cout non négligeable... On aurait aimé un effort sur le prix pour conserver cette solution Review Source VR Verified Reviewer Technical Lead Information Technology and Services Used the software for: 6-12 months ### "Perfect for sharing information" October 13, 2020 5.0 We used monday.com as a CRM to shared access to information to all the sales dept. Pros It is very easy to configure autonomously. There are a lot of features and pre-built functionalities. The dashboards are easy to use and configure. Cons Some functionalities that could be very useful are not yet implemented or not completely working. This is a small issue compared to the pros that the solution has. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review Source AN Ari N. BDR Information Technology and Services Used the software for: 6-12 months ### "Super easy to use and customize" April 19, 2022 5.0 makes our operations run smoother Pros Ease of set up and ease of learning curve Cons nothing. The software works well and does everything we need it to do. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing monday CRM faster set up Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) needed something simpler and easier to use and configure Review Source CM Candice M. Marketing Construction Used the software for: 1-2 years ### "Thank you " April 27, 2022 5.0 Absolutely awesome! Pros How easy and custom you can make it for your own company Cons Sometime the system gets shut down with corporate issues which causes us not to be able to work/use it Reason for choosing monday CRM Cost, and how easy it is it use Review Source FF Fiorella F. Client Proyect Coordinator Telecommunications Used the software for: 1-2 years ### "Monday CRM Feedback" April 19, 2022 5.0 Pros I like how it has made things easier to track at the company and how we managed to keep everything in order and across different boards. Cons As of now, what I least like is the new design. I tried it and I had to go back to the old one. The new one is very slow and I dont like the lines. Review Source Paul C. Global Development Information Services Used the software for: Less than 6 months ### "We were after a simple a cost effective CRM and Mondays hits all of the elements that we required" July 13, 2018 5.0 Pros I like the fact that we can have different sprints and pipelines and that we can all see what each other are doing. It makes our sales scrums very easy to manage and it gives us a great measurement tool to see how far down the pipeline we are moving with each customer. With the new GDPR regulations it has helped us to ensure that the information we have is simple to delete and move if required and it is obviously secure. The cost of Mondays is also very attractive and we feel that the dev elopement team there are really listening to customer feedback and are implementing great new features on an ongoing basis Cons I have to say that I have not really found anything that I don't like with the software. Perhaps one element that I may find useful is a diary planner that links to my outlook... but knowing Mondays, it probably has that function and I have just not worked it out yet! Review Source EO EAMON O. DIRECTOR Accounting Used the software for: Less than 6 months ### "MONDAY - GET IT TO START TRACKING PROGRESS AND COMMUNICATING WITH YOUR TEAM" December 2, 2020 5.0 We save a lot of time especially with most people out of the office every day Manual, handwritten lists are gone now Scanned ists are gone Everyone works off the same list of clients and can see the conversations going on Pros Easy to track minor jobs High visibility of who is to do what Email reminders mean there is a list of jobs to be checked on later Cons multiple lists can be created - not always the best thing to do Hard to prioritise jobs Hard to get a sense of everything not done for one contact Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing monday CRM other products were too complex, too expensive and too feature-rich to be useful Review Source JB Jd B. MD Marketing and Advertising Used the software for: 6-12 months ### "JD Breytenbach Review for Monday.com Sales CRM" April 28, 2022 5.0 great Pros The entire boutique and offering how everything and all parts of the business can be synced Cons the mobile app i struggle with, would like chat support direct with a human being and a more standardized course to get up to speed on the product. Switched from [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/) the functionality Review Source Conrad K. Sales Representative Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Exceptional Solution to Managing your Team Members" May 4, 2018 5.0 Extremely user friendly software that's ideal for all internal communication. Pros Monday.com has allowed my team and I to communicate on a new level and it is very user friendly. We use monday.com for mostly all internal communication Cons There is absolutely nothing I can say bad about this company. It would be a crime! They have been so helpful and helped out with every little thing I could imagine. Review Source Kory L. Sales Manager Marketing and Advertising Used the software for: 1-2 years ### "Monday.com is a Great Tool for Several Needs" February 21, 2020 5.0 We are using Monday.com for our internal strategy work. We use Basecamp for project management for our clients but Monday is a better fit for internal-only work. Pros The most valuable feature of Monday.com is flexibility. It offers several features and options for managing and using the tool but you have the option to utilize them as you see fit for your specific needs. Cons While the pricing is reasonable, I feel it should be priced better for additional users without having to upgrade to the next package level. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing monday CRM Price, functionality and the User Interface (UI) Review Source DG Damien G. President Marketing and Advertising Used the software for: Less than 6 months ### "Effortless to set up and start tracking right away" June 29, 2021 4.0 I need something that is affordable and is easy for clients to use without any training. Monday definitely solved that problem. I've never had to explain how to use it to anyone. It's extremely intuitive. Pros Monday.com was super easy to set up and get working right away. It's as basic as it gets but with all of the right tools and functionality. It syncs with Slack which is handy because that is the software I use to communicate directly with clients. Monday will automatically send an update to a Slack channel when a task or project needs review, needs help etc. Cons It probably would not be good for advanced Project Management. For example if you were looking for resource allocation, stakeholder management or building SCRUM artifacts. But I never need any of that stuff. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) Much better for what I need PM software to do. Review Source Mamoudou D. Accountant Accounting Used the software for: Less than 6 months ### "Accounting software to better manage customers" January 27, 2023 4.0 Overall it is a good software in accounting Pros The software is effective in maintaining a good relationship with customers Cons The features are limited on the trial version, and it prevents having more information about the software Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.