# Page 11 | monday CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is monday CRM the right CRM solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/245800/Monday-CRM/reviews --- monday CRM 4.7 (453) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of monday CRM ## Showing most helpful reviews Showing 251-275 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Albert A. Customer Relations Manager Arts and Crafts Used the software for: 6-12 months ### "The CRM software that small businesses should have" November 8, 2022 4.0 The overall experience using monday sales CRM within our business has been quite positive and no major issues were faced. Whenever we faced some minor difficulties, customer support was very helpful and all issues were resolved in a matter of few minutes. Pros The ease of use makes such a software a great acquisition for small businesses that wish to take their business to a new level. It is also an affordable software and helps businesses stay organised. Customer support is also very effective as they usually reply in a few minutes time. Cons The only small improvement that the software could have is to make the tracking of project goals an easier method. This would help to give a clear picture to the completion levels of different projects. Review Source Luís Felipe S. Head of Business Intelligence Management Consulting Used the software for: Less than 6 months ### "Alto grau de personalização traz alguma dificuldade de implementação" October 28, 2022 5.0 Pros O alto grau de personalização é algo que realmente me agradou logo de cara. Você consegue integrá-lo nativamente aos outros módulos do Monday e ter um sistema operacional de trabalho bastante completo Cons O fato de ser altamente personalizável também traz alguma complexidade na implementação, é importante dedicar bastante tempo no planejamento para evitar retrabalho depois Review Source TB Thomas B. Quality Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "monday.com- Simplifying complicated processes" November 2, 2016 5.0 For our company we have a lot of sales orders which can be active for several years before completion. It is imperative for us to keep track of key development using monday.com. It is visual and easy to manage. We use it at as a tool to provide an overview that is not possible in our production system. We use several main boards describing different phases of an order providing a linear approach to our orders. Where the order/pulse is moved through these phases/boards we can keep track of new key development. The last phase is constructed as a database were we store all our pulses/orders which provides great traceability. monday.com is a highly versatile system letting you design/tailor your own approach to project management. Pros \- Visual approach - Two clicks away from the deepest level of the system - Versatility - Easy to tailor to own needs Cons \- limited possibility for automated processes - using filter to exclude content on the boards Review Source MB Micah B. CEO Automotive Used the software for: 6-12 months ### "Car Rental Operations" April 25, 2022 5.0 Pros This makes it easy to manage the service requests we have for existing customers and ensure that vehicles are delivered on time and without any issues. Cons We would prefer some better templates that are more applicable to us and also better tracking of historical notes for an issue. Review Source jL jazzma L. ceo Real Estate Used the software for: 6-12 months ### ""Monday.com is always ready when you are ready to be Organize" " September 23, 2021 5.0 Very useful for anything project management, keeping up with your sales and more. Pros It's very easy to use, considering other apps Monday.com will have you organize up to date with upcoming projects, and more. Cons Reporting is limited to performing task management. Review Source Miyuru R. Country Manager Financial Services Used the software for: Less than 6 months ### "Boost your sales with Monday" December 14, 2022 5.0 If you are a top salesman this is the one of perfect CRM software for you. Pros Monday Sales CRM helps me to manage leads, customer relationships. I was able to close deals easily by using the features of the software. Cons It took me few days to get familiar with Monday sales CRM but it was worth. Review Source MM Megan M. Business Development Managerr Marketing and Advertising Used the software for: Less than 6 months ### "Business Devlopment at Marketing Agency" January 20, 2022 5.0 We use Monday.com every single day in our business development dept to manage our leads and track progress bringing on new business. Our operations team uses it for onboarding and project management, both one-off and recurring. It is beneficial for the depts to work seamlessly with one another on the platform. Pros Monday.com is easy to use and streamlines the management of projects and tasks within our organization. We use it on both the sales and operations and it allows for accountability and simple task management with deadlines, reminders, and updates. Cons Copying subitems from board to board is a bit tricky as they go out of order. A small con. Review Source Rebecca B. Founder and CEO Non-Profit Organization Management Used the software for: I used a free trial ### "Wow! This is awesome! LOVE IT!" February 21, 2019 5.0 I keep track of 10-25 clients, jobs, or projects a month. I'm always getting confused about what's due when etc. This is so easy to use and schedule projects so I can tell at a glance what's due and what can wait, or be pushed back or up. Amazing. Pros I've been hating all the ads I've seen for Monday.com, but finally decided to see what the hype is all about. It's not hype. This software is the real deal - easy to set up, very intuitive, comes with more than 70 templates or you can create your own. Easy to follow, clients will love it, my collaborative teams will love it. Did the trial and am now buying the software. Kicking myself I didn't explore it before now. Cons Haven't found anything NOT to like! I may, in time, but for now, I just love it. Review Source BW Brittnea W. Customer Rep/Tech Computer & Network Security Used the software for: 1-2 years ### "Happiness with Product" April 27, 2022 5.0 Anything that can be done through Monday is done Pros How easy it is for me to keep up with my everyday task and projects Cons N/A Nothing to report..................... Review Source SS Sherwin S. Operations Director Construction Used the software for: 6-12 months ### "love the customisable elements" April 19, 2022 5.0 Pros we here at Dawsons love the ability to be able to customise the boards so it caters to each individual team member whilst still allowing us to roll up to a high level to see performance. Cons the learning of how things are linked took slightly longer than expected. now we are using it, all fine and easy, however initially it took a while Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Notion](https://www.capterra.com/p/186596/Notion/) Review Source HK Hendry K. Strategy & Innovation Manager Information Technology and Services Used the software for: 6-12 months ### "User-friendly CRM " April 26, 2022 4.0 Pros It's easy to setup and get started in minutes. Heaps for online knowledgebase and proactive support from Monday team. Cons Some complex integration and automation are not supported. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Britnee G. Customer Service Representative Construction Used the software for: Less than 6 months ### "Makes "Mondays" Less Manic" October 25, 2019 5.0 My team and I are very happy with Monday and are deciding to implement its use for our sales team to help with managing leads. Its easy for all of us to use, even not so tech savvy people. Pros I love how easy this program is to use! The desktop & mobile app work great together and its almost a seamless transition between the two whether you are on the go or at the office. The tabs for the task are customizable and can be made to fit any need. Cons The free version has limited users so if you have a large group, you'll have to upgrade. The feature you can probably turn off but I haven't realized how to do it, is the notifications when changes are made to tasks themselves. It will say "hey your teammate changed this..." Review Source Eduardo C. Marketing assistant Information Services Used the software for: I used a free trial ### "Start a week with Monday" October 19, 2019 5.0 We, as organization, have realized that it is an excellent tool to manage our work teams and workloads. It has allowed us to significantly improve communication and goal setting. This has led us to generate more leads and grow our organization Pros Monday help us to manage all the work and simplifies the workflow. It's amazing how you can manage all from just one dashboard and also create complex boards for tasks. I like how the team spend a little time figuring out how the system works and more time on the projects and challenges that comes with it. Cons You can take a lot of time uploading data, if the data is big. I guess they could make the creation of subtask more easier. Android app have some errors it need some improvement. Review Source KK Karolis K. Busienss dev Import and Export Used the software for: 6-12 months ### "Ok" April 25, 2022 4.0 not the best but when you get used to it then its ok Pros easy to use the platform once its setuped Cons sometimes its hard to get help from your support. Also, it takes long time to move data from sales pipeline to single project, after the deal is won it takes up to two minutes to move the info Review Source CC Cindy C. Business Deveolpment Building Materials Used the software for: 6-12 months ### "Now an Organized Company" April 25, 2022 5.0 Monday.com has kept our Team up to date on every project. By logging onto Monday.com they have the information instantly without having to chase the information down. Pros Monday.com has kept our team organized by keeping our contact, sales info and progression of projects in an easy to manage space. Cons We would have like to use this platform to obtain google reviews from our clients. Review Source RR Ruben R. President Marketing and Advertising Used the software for: 6-12 months ### "A solid solution to track your virtual projects" November 28, 2016 5.0 If you're looking for a way to track all of your projects, monday.com is it. It lets us know where we stand in each and every one of our projects, lets us know when the ball is in our court or our client's, and helps our team stay on top of their assigned tasks. We've used several different types of project management systems, and this is the first one that actually does what it's supposed to do. Everything we found - prior to monday.com- was designed to invoice people, take payments, email clients, launch marketing campaigns, etc. They were jack of all trades but masters of none. We were looking for a project management system that got down and to the point - manage the status of our projects. If you're looking for something similar to that, give monday.com a shot. Pros It helps our team visualize where we are with a simple chart. Cons None at this time. Review Source BB Bryan B. Manager Insurance Used the software for: 6-12 months ### "Great CRM software" September 25, 2023 5.0 Great one, I like this better, better cost, easier for the things we wanted we don't miss the things that it doesn't do. Pros Coming from Salesforce this is as big step in the right direction. East to learn, use and navigate. Cons Learning something new is always difficult, but with time patience and a few online tutorials its not that bad once you get the hang of it. Review Source MD Melissa D. Key Account Manager Hospital & Health Care Used the software for: 6-12 months ### "A very easy way to keep an eye on all customer development " April 28, 2022 5.0 Pros The best feature about Monday is the ease of use. It allows you to structure a very comprehensive CRM to you and your team. Cons When uploading documents the documents would not upload and one would have to refresh the website and reupload the documents. Review Source RL Ryan L. Owner Accounting Used the software for: 6-12 months ### "Monday for Accounting" April 19, 2022 5.0 I like using monday as a CRM, and have implemented automations to assist with the process Pros I like that I can manage our whole business using the software and keep track of client progress Cons I feel like the pricing is expensive if you aren't using it for extensive purposes Review Source JJ Jeff J. MD Computer Software Used the software for: Less than 6 months ### "Purchase order management " April 26, 2022 4.0 We are now able to see the pipeline value and PO values at a glance. Pros Easy to see final results and share in a read only mode Cons The ability to do sub items, but not report fully on there values. Review Source JW Jack W. Customer Service Retail Used the software for: Less than 6 months ### "Excellent for managing quotes, leads and potential sales. " April 19, 2022 5.0 Pros It is easy to customise and integrate into our company set up. Cons Would benefit from some video tutorials as there are a lot of features. Review Source BL Bobbie L. Office Administrator Furniture Used the software for: 1-2 years ### "Great product, many features offered" May 3, 2022 4.0 It has been a great way to stay organized as our business grows. Pros The software is beneficial as our small business grows and we need to keep track of sales and production in one place. Cons With so many features offered, it can be intimidating to get started. We appreciate the available options more as we grow and find the automation and more complex features necessary. Review Source VR Verified Reviewer Vice-Président Program Development Used the software for: Less than 6 months ### "A real wow" March 23, 2021 5.0 I just discovered Monday 2 years after I first tested it. It was a big wow! Pros Monday is such a versatile tool. The different views makes it perfect for anyone. You are not tied to a CRM because of the view only. Cons The learning curve could be high for some people but give yourself a day and you'll save 10 days! Awesome. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Cheaper, more options, less rigid. Review Source CT Ch T. System Manager Real Estate Used the software for: 6-12 months ### "The best workflow software I have ever used!" April 25, 2022 5.0 Pros Very customizable and able to build out a variety of workflow. Cons Mass emailing and the delay of update from automations. Review Source TA Tanjim A. Head of Business Development Education Management Used the software for: 6-12 months ### "One of the best CRM out there. " April 28, 2022 5.0 Pros Automation Integration Customisation Easy to understand Cons Forms need to have the features of document attachment. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.