# Page 3 | monday CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is monday CRM the right CRM solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/245800/Monday-CRM/reviews --- monday CRM 4.7 (453) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of monday CRM ## Showing most helpful reviews Showing 51-75 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Valerie R. Northwest Regional Manager Civic & Social Organization Used the software for: Less than 6 months ### "Monday CRM Review" July 29, 2025 5.0 Great so far! I think once I get into a rhythm with things it will be incredibly helpful and will make me far more efficient. Pros It organizes my contacts so neatly and makes partner management less overwhelming. It also helps me keep track of customer interactions that are not usually logged and are forgotten about. I like the idea that the person who comes into my role after me will be able to access the entire history of customer interactions and be caught up. Cons It does require more effort and meticulous logging, especially on the front end. Because it does not automatically "log itself"/ is not connected to my email I have to manually add any updates. This helps keep me organized but is a bit tedious. Review Source Natalia Isabel R. Customer Management Logistics and Supply Chain Used the software for: 6-12 months ### "A very good CRM application for its price" February 6, 2025 4.0 Very good, it hasn't been the first CRM-type application I've used, but I like it in terms of cost-benefit ratio. We get a lot of use out of it in the company; it allows us to have control and care for each of our clients in the best way Pros A compact and complete application that will allow you to centralize your company's information. It lets you organize client contacts and related information, so you can create a work plan for those potential clients Cons Its price and the learning curve—if you're not used to or haven't used CRM program interfaces—can be a bit complicated at first, but after that, it becomes easier and more natural Review Source CC Cristian C. IT Analyst Information Technology and Services Used the software for: 2+ years ### "monday CRM Integra y facilita " February 7, 2025 4.0 Pros Su facilidad de integracion a diversos aplicativos y servicios tales ocmo Slack, facebook, gmail, entre otros ayuda a centralizar la informacion facilitando la comunicacion dentro del aplicativo como tal. Cons Tenemos en cuenta que en la actualidad no nos permite visualizar todfa las notas asociadas sin tener que abrir una a una, relentizando el fluido de trabajo. Review Source JG Josh G. VP Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Pick Monday and get your Moneys worth" July 29, 2025 5.0 So far we love it. We struggled with organization as our company has a lot of data but Monday made it a breeze. Pros My favorite part of Monday is its Ease of Use, organization ability and value for the money. I have used other products and switched to Monday. Cons My least favorite thing about Monday is how the hidden some of the items are that are available. For example you have to go and download them to use them like the email templates. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I hated using zoho, it was overly complicated Review Source GW Giovanna W. Client Support Lead Market Research Used the software for: Less than 6 months ### "Monday is Efficient!" July 29, 2025 4.0 So far, Monday has been very helpful to my team. When one of us is out, it is easy to pick up where we left off. Pros It is easy to use. The workflow management is very helpful to my team. We are able to use a checklist to see what the next steps are. Cons At first glance, it is difficult to know where to start to set up. The tutorial videos are a little too fast. Review Source PD Patricia D. Office Manager Accounting Used the software for: Less than 6 months ### "Best CRM ever" July 29, 2025 5.0 Very interactive, simple enough for all users and the visual is very appealing. I would recommend to everyone. Pros Very easy to use and connect to our existing CRM. All our teams members have the same view and can make teh approxiate changes and updates Cons So far nothing but we only have been using it for over a month. Time will tell if need anything else Review Source aGS antanas Gerardo S. analista senior RCSIRT Information Technology and Services Used the software for: 1-2 years ### "Monday CRM automatiza tu flujo de trabajo" February 5, 2025 4.0 Pros Nos ha permitido automatizar las tareas repetitivas, ya sea asignacion de tarias envio, de correos entre otras, mejorando eficientemente los equipos de trabajo reduciendo la carga laboral. Cons teniendo en cuenta que podemos personalizar el aplicativo se requiere vastante tiempo para adaptarce a la plataforma y sus funciones, algo que es tedioso al principio. Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Monday CRM :Review" January 28, 2025 5.0 overall Monday CRM is great for integration for it's price range Pros it's super easy to use and set up compared to other CRMs I've used Cons feature differences between standard and pro arre too vast, there should be another price option with more than 250 actions but less than 25,000 Review Source MG Michael G. Estimator Construction Used the software for: Less than 6 months ### "Now I love Monday, Monday.com that is" July 29, 2025 5.0 CRM pulls your Vendors into the job and shares info quickly Pros The workflow and searchability is great, easy to Team to stay connected Cons None Review Source oH oliver H. BDR Information Technology and Services Used the software for: 6-12 months ### "It is Great!!!" April 15, 2025 5.0 Pros Monday CRM is used everyday in my work and is extremely important to my day to day work. It is easy to use and very easy to manage Cons Sometimes the automations can be skewed and lead to a lot of lost time trying to fix them, however, each time becomes easier Review Source MD Michelle D. Client Success Manager Design Used the software for: Less than 6 months ### "Utilizing Monday Has Changed How We Operate" July 29, 2025 5.0 We are working more efficiently thanks to Monday. Our teams are able to track with ease and collaborate through just our portals. Pros Ease of access to everything. We are able to click into anything with ease, we are able to tag the corresponding parties. Cons Page feels busy at times. The platform does lag at times and sometimes automations fail without clear cause. Review Source TC Tara C. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Love Monday CRM" July 29, 2025 5.0 It’s very helpful with allowing my partner and I to update each other on our clients without having to meet as often. We can catch us with who the other is speaking to in real time Pros It allows us to keep track of our clients and as a small business this is very important as it’s just the 2 of us. Cons So far we have not disliked anything. It’s user friendly but there are a lot of different areas that a tutorial video would be helpful when fist navigating the website Review Source FP Fernando P. Director of Projects Construction Used the software for: Less than 6 months ### "My experience after 3 months of use review" July 29, 2025 4.0 Good enough for the time that Im using it. To be honest Im using the 25% of it capabilities but for now its good enough. Pros The interactive screens with several types of graphs that allows high level visual understanding of the ongoing process Cons A lot of options that sometimes does not make any sense in the area that are located. Would be good to have more "minimalistic" menus. Review Source MB Michael B. Recruiter Real Estate Used the software for: 1-2 years ### "Monday CRM review" January 24, 2025 5.0 I used it to keep track of my clients. I used a different format for my texts and emails on a massive level. Pros It is very affordable compared to other CRM's Cons Could not use Monday on a massive scale. Example: sending 400 emails at a time. Review Source RS Robin S. Geschäftsführer Construction Used the software for: I used a free trial ### "Gutes CRM für eine okay'en Preis" April 4, 2025 4.0 Pros Einfache UX - alle notwendigen Funktionen gut und zureichend dargestellt. Cons Wenn man einmal in deren Marketing Sog ist, dann kommt nicht um mindestens 5 Touchpoints pro Woche herum. Etwas nervig... Review Source VR Verified Reviewer CRM Manager Information Technology and Services Used the software for: Less than 6 months ### "Monday CRM feedback from the customers" December 2, 2024 2.0 The customer support is very negligible and they can give more attention to small startup business as well and during the trial period as well they can reach out to us and ask about the feedback but nothing has happend. and you need to learn all the operational work by yourself only by watching videos Pros AI email replies and Sale tracking and lead scoring features I Liked and they are doing continuous features addition. Cons The customer support is very weak and also there are many lags in the crm as well, it can be better in terms of UI and need in person demo to understand all these feature with any videos you will not get anything Review Source MJ Melissa J. Assistant General Counsel Hospital & Health Care Used the software for: 2+ years ### "Decent Product!" September 2, 2024 5.0 Overall, very pleasant and positive experience. Pros Easy to use, organize and filter data. Excellent for project and deliverable tracking but also great for just maintaining workflows. Cons There is a limit to how much data and/or columns and rows you can add to one monday board. Review Source Ava H. Staff Software Engineer Program Development Used the software for: Less than 6 months ### "Efficient contact tracking" October 26, 2024 5.0 Monday CRM is easy to use and keeps client relationships organized, though the cost can be a hurdle for smaller teams. Pros Setting up follow-up reminders helped me stay on top of client interactions without missing important deadlines. Cons The pricing is a bit high, especially if you need access to advanced tools, which can be challenging for small teams. Review Source bE bakka E. invetory officer Building Materials Used the software for: 1-2 years ### "Great experince with in a min time " September 11, 2024 2.0 Pros Workflow features was the main reason why i purchased this software but it didnot move on well for the time i used the software. Cons I wish they could refund me the subscription that i wasted while using this software. Review Source MK Musonda K. Customer service officer Airlines/Aviation Used the software for: Less than 6 months ### "Efficiency in CRM" February 8, 2025 5.0 Satisfactory, able to do what it says which works for me and my job Pros Was efficient to use and gave me more time to do other aspects of my job Cons Wasn’t too sure about it as I had not seen so many reviews on it. Review Source LT Laura T. Responsabile Qualità Food & Beverages Used the software for: 2+ years ### "Un Crm che fa anche di più di un semplice CRM" July 8, 2024 5.0 Pros Di Monday mi è piaciuta la possibilità di customizzare le informazioni che portano all'acquisizione di un lead, alla sua gestione e alla possibilità, per quel che mi riguarda, di inserire informazioni che riguardano gli aspetti della qualità, ossia le analisi effettuate, la % di propensione e avversità al rischio oltre che la sua logica rigorosa e bloccante se alcune informazioni non sono inserite. E' anche più di un semplice CRM Cons E' un prodotto ad alto costo e non sempre l'assistenza clienti è pronta nel caso di necessità Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: I used a free trial ### "Great Contact and Lead solution for small businesses" June 20, 2024 5.0 Pros Easy to deploy and setup sales teams and privileges. Analytics are already available at all times. Cons Sometimes system felt lagging but improved after time. Some analytics are hard to use. APIs needed finetuning. Review Source CW Charleotte W. Senior HR manager Information Technology and Services Used the software for: 2+ years ### "The Ideal and Epochal CRM tool that we love." May 9, 2024 5.0 Pros The software has a very easy to use interface. It offers us with a 14 day trial after our purchase. It is very easy to centralize all our customers communication via email. Easy to organize marketing campaigns thus improving our ROI. Cons For the time we have used the software no dislikes. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The customer service support we get from the customer support desk was topnotch. Review Source MB Matt B. Co-Founder & Partner Environmental Services Used the software for: 2+ years ### "Nothing Really Like Monday.com" April 27, 2022 5.0 I have used Monday with two startups and one enterprise role now and it's basically our business or customer operating system. Sort of can't live without it at this point. Pros Monday is so easy to use, and visually easy to understand. It's not a chore to update our pipelines. We are a small business, but we went from deciding to purchase to deployment to using it as part of our daily routing in less than two days. Cons The lack of integration with Gmail is a killer for us. We would like Monday.com to track and associate emails that pertain to a deal automatically. Emailing from within monday.com isn't a good workflow for us since not every email is deal-specific. a Gmail integration where I could associate an email with a deal or a contact from within Gmail would be awesome! Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot was going to get too expensive, it wasn't a great interface, and we had prior experience with Monday.com. Review Source CK Caitlin K. Reservations Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Helpful for making sure potential customers don't fall in the cracks" January 5, 2021 4.0 Helpful for keeping track of customers at all stages of a sale; helpful for tracking follow up emails so that I can maintain engagement with customers even after their purchase. Easy to use, visually pleasing, and with tons of customization tools that I haven't yet fully explored so I'd recommend checking out tutorials or watching demos in order to get the most out of it. Pros I use Monday to keep track of potential and current customers at all stages of the sales process. Sometimes someone emails me with a query and I respond but I don't hear back from them. By putting the customer's information in Monday I can make a note to check in with them again later; I can keep track of how many times I've followed up with them, and it's resulted in quite a few people becoming customers who might have otherwise fallen through the cracks between I am busy and have a lot on my mind. It's also helped me identify quite a few people who never saw my correspondence because my emails got filtered as spam, which was super helpful and resulted in sales when, without this tool, I might have assumed the person simply wasn't interested in what I'm selling. I've also used this tool once someone becomes a customer to track my correspondence with them throughout the process and to make sure I follow up with them afterwards. Finally, it features a ton of integrations with other apps. Cons I think there is a lot this tool has to offer that I haven't yet fully explored. When I play around with it I've discovered great templates and features but sometimes I just don't have the time to explore all those options. Though the format is not very daunting I would definitely recommend taking the time to sign up for some online trainings or demos, or to use the tutorials they have that show different ways this tool can be customized. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing monday CRM I like both but I think Monday offered more flexibility in making this tool work for our particular business and also integrated well with some other apps that we use like Slack. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.