# Page 6 | monday CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is monday CRM the right CRM solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/245800/Monday-CRM/reviews --- monday CRM 4.7 (453) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of monday CRM ## Showing most helpful reviews Showing 126-150 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sam L. Broker Associate Real Estate Used the software for: 6-12 months ### "Monday is great for Real Estate CRM" May 2, 2022 5.0 I love it! Has kept me organized and on top of all of my work as a commercial real estate agent. Pros Keeps track of all my contacts and most of my interactions with clients, also great for managing projects and workflows. Cons Communication integaration has been a slight issue with Outlook, there are ways to get around it though and make it work. Also have had some issue with tracking activities and losing some meeting notes which can sometimes be unreliable. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Past experience using Monday.com plus I'm Israeli so had to use a product from the home team. Review Source DS Dganit S. PMO Dairy Used the software for: 1-2 years ### "Use Monday as a CRM app is great!" May 4, 2022 5.0 if you are a small medium business, I think that Monday can serve you well. you get lots of other benefits when using Monday for other applications so it is a win win. Pros The ease of use and ease of implementation made it great to persuade my colleagues to start working with Monday. we are supposed to start working with Salesforce in a 1/2 a year. not sure it would be easy to make the change. Cons you still need to configure the product to your needs. designated apps come with more ready made processes but the cost is much higher Review Source TP Tony P. Strategic Business Manager Information Technology and Services Used the software for: 6-12 months ### "Great tool for consolidating leads & activities" June 7, 2022 5.0 Pros Seamless interface; allows for ease of use and ease of communication / tracking. Cons Custom automation (rules basis) could be slightly easier when setting up boards Review Source BG Bridger G. IT Manager Performing Arts Used the software for: 1-2 years ### "Great for Small business' that are in excel or have more complicated needs" April 19, 2022 5.0 Monday pulled us out of excel and the filing cabinet. we used a cheap version of sales force for small business' but it could do less than half of what Monday had to offer Pros Monday is quick to adapt to the management needs in the firework industry making it a great platform that we can quickly adjust if needed. Cons some of the reporting we pull from it require creating hidden columns to manipulate data making it something not the average user can always do. Alternatives considered [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Value for the cost. as well as a simpler product to train and use Review Source HM Hilary M. CPM Information Technology and Services Used the software for: 1-2 years ### "This tool has save my life!" April 19, 2022 4.0 It's gas been great, we have created our own prospects board and leads board and helps us stay on track and make sure we track the progress of our work Pros How it helps me and my team stay in track not only at a corporate level but at a personal level too Cons How we are still working on integration of formulas, neew more access to advanced excel features Review Source SV Stefano V. Specialista Ricerca e Sviluppo Food & Beverages Used the software for: Less than 6 months ### "Buono strumento per gestione nuove opportunità" April 18, 2024 4.0 Pros Nel dover mappare nuovi clienti e nuove opportunità per l'azienda, è fondamentale la creazione di lead che poi diventano prospect e che poi vanno a rimpinguare la pipeline. Grazie a Monday e al suo sistema integrato abbiamo la possibilità di mappare i nuovi clienti e soprattutto di automatizzare e sistematizzare quanto abbiamo fatto fino a 6 mesi fa in Excel. Ottima la possibilità anche di caricare Pdf, Excel e Word per monitorare la storia della trattativa col cliente Cons Non ne ho trovati molti, certo non è a buon mercato Review Source DD Dana D. CRM Consultant Hospitality Used the software for: 6-12 months ### "It feels like a CRM but it doesn't behave like one" April 19, 2022 2.0 It's been amazing to learn my ways around Mondaty.com but also not easy - a lot of time was spent on creating workflows and testing them, trying to make from it a familiar CRM software I've used before. Pros I love the intuitive UI and level of customisation easily achieved on Monday, it's an amazing software. Very collaborative and engaging, was great to introduce to my colleagues. Cons It is not actually a CRM, the entities aren't really connected, they are not independent entities but items that stands for themselves only as part of a board. hard to explain! the interaction between each entity had to be done manually, connected, automated. logic and basic features from previous CRMs needed to be re-invented. it takes a lot of thought to make it a proper CRM that contains some complicated features. Some featured remained unachievable. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing monday CRM We loved the designs and easy ways to communicate and collaborate work together. Review Source SF Sophia F. Administrative Manager Construction Used the software for: 6-12 months ### "Sold our first Million and couldn't have done it without Monday.com!" April 19, 2022 5.0 Pros tracking, alarms, automation, Dashboard, file link, labels, clear lines, fun colors, I could go on! Thank you Monday.com for being a part of our team! Cons I do find myself wishing I could call a Monday.com rep for a 5-minute convo instead of emailing. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) We needed something we could afford that could grow with us. Monday.com you fit that bill. Review Source SJ Sean J. Executive Assistant Construction Used the software for: 1-2 years ### "Can't imagine doing this job without it" October 5, 2021 5.0 Best organization software I've used. Pros Fully customizable. I have boards for everything from lead management to bill tracking. Want to mark how likely you are to get a 5 star review from a client? You can make a column for that. Want to upload photos to a client's project? You can do that too. Want to create an automation to import emails based on keywords and create new leads automatically. Easy. This is a life saver. Cons So far, every one of my complaints have been resolved by new updates. Review Source AL Angeles L. Client Project Coordinator Information Technology and Services Used the software for: 2+ years ### "Review for Monday Sales CRM " April 20, 2022 4.0 The biggest benefit is the organization that as a company we are able to have and also to provide the same organization to our clients. Monday is a gamechanger. Pros What I like the most about the software is that is user-friendly and there are a lot of resources to actually understand how to use it. The same system can be helpful in so many different ways, it is AWESOME! Cons My least favorite thing about is the last updates that it had. I don't feel the new layout is a good fit for me, it could be nice that we had the option to use the previous version. Besides that, I dont like that we are not able to tag ourselves when we write updates. Review Source JN Jacques N. MD Marketing and Advertising Used the software for: 1-2 years ### "Monday As a CRM" April 28, 2022 5.0 Monday has been a game changer for our business and allows us to control where we go with the product using our own internal team. Pros The softwares main feature is its adaptability to various departments and needs. Cons There are some very basic features like being able to attach an attachment to an email that are missing. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing monday CRM Pricing was the driving force, then being able to do our own implementation. Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) We needed more functionality out of the platform. Review Source RJ Rob J. Head of Delivery Marketing and Advertising Used the software for: Less than 6 months ### "Fantastic Platform For Transforming Your CRM" April 25, 2022 5.0 This platform is allowing collaboration across the different internal disciplines and ensuring people are using the system. With the quick response from Monday.com support we are able to get issues resolved very quickly Pros Since moving to Monday.com it has taken little effort to turn my team into experts in the platform. We are finding new ways everyday to improve the system through the collaboration across the entire team. Cons There is a few minutes delay between actioning something and it being picked up through an automation or elsewhere in the system. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing monday CRM I have experience with Monday.com and I know how powerful and intuitive it is to use. Switched from [Accelo](https://www.capterra.com/p/225762/Accelo/) The old system was clunky, expensive and the support was terrible. Review Source TB Todd B. Director Marketing and Advertising Used the software for: I used a free trial ### "Monday FunDay" April 27, 2022 5.0 I like it, will continue using it, and will grow with it. Pros I've tried other platforms, but went with Monday.com for many reasons - ease of use, flexibility, integrations, and because make frequent updates that continue to improve. Cons It's a big 'large' in view - i.e. other platforms are much tidier and easy to visualize. Monday.com has a bigger interface, which sometimes makes it harder to put as many things on a page as I wish. However, this can be fixed using ultra hires monitor(s). Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing monday CRM Asana was limited, as well was ClickUp. Dashboards were better in Monday.com. Review Source ZM Zachary M. COO Construction Used the software for: 6-12 months ### "Monday, the best CRM " April 25, 2022 5.0 It is a lot easier to use than salesforce Pros It is easy to use, easy to track, good to have everything in one system. Cons Nothing really, it is simple to use and has everything we need Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) There were to many options and did not cover all of our needs Review Source Terra G. Project Manager Used the software for: 6-12 months ### "The best thing ever. Revolutionized how we manage our projects. " June 28, 2018 5.0 Organizing our projects become easier, sharing that progress with clients is easier, billing for projects is easier, chatting about the tasks and sharing files is easier...seriously...everything is easier with Monday.com. Pros Being able to customize anything we want. We assign colors to employees so we can see who is falling behind or carrying the majority of the workload. We can see if a certain client has a lot of urgent items and needs more attention. We can share our progress with clients so they can see in real-time what we are working on. We've created a way for Billing to know when it is time to bill for a project b y using the tags feature. The software is simply amazing. I cannot recommend it enough. Cons I would like a way to sync certain items so they could be on 2 boards at once. I reached out to support about it and they were friendly, helpful, and gave me a great suggestion. It's not exactly what I want, but it absolutely works better than nothing. Seriously, my only complaint is that one tiny feature request. Review Source Greg W. Operations Manager Construction Used the software for: Less than 6 months ### "User friendly CRM and Project Management Tool" April 27, 2022 5.0 Pros Monday.com has a easy intuitive set up process that has good flexibility to modify as required. Cons Invoicing tracking for multiple projects connecting to a summary or dashboard has proven to be difficult to set up. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing monday CRM We started Monday.com as a free trail and be the end of the month had it 75% integrated with our needs and we strayed with it. Switched from [Procore](https://www.capterra.com/p/56250/Procore/) We wanted to combine the Procore document management system with CRM and Sales, Monday.com does both. Review Source Javier H. CEO Legal Services Used the software for: 6-12 months ### "Great CRM" April 19, 2022 4.0 Pros Simple to use and to configurate, lot's of integrations that makes tour daily job easier Cons Massive sending emails, Massive sending emails Switched from [Streak](https://www.capterra.com/p/124465/Streak/) To expensive to teams Review Source VR Verified Reviewer Business Development Facilities Services Used the software for: 6-12 months ### "monday sales CRM" April 19, 2022 5.0 Very Helpful and easy to use Pros Board Sharing and customizable columns. I wish I could figure out automations and integrations better Cons I have been unsuccessful linking my activities with Outlook Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing monday CRM Format and ease of use Review Source TS Todd S. Director of Mediation Services Legal Services Used the software for: 6-12 months ### "Time to set up, but then very easy to use effectively." April 27, 2022 5.0 Pros Customization. Automations. Ease of use once we finished setting it up. Ongoing support and new features. Cons Can be a steep learning curve during set up. Alternatives considered [Copper](https://www.capterra.com/p/141642/Copper/) Reason for choosing monday CRM Customization and ease of use. Switched from [Copper](https://www.capterra.com/p/141642/Copper/) Customization options and client tracking. Review Source ML Michael L. Head of sales Chemicals Used the software for: 1-2 years ### "Monday.com Review" April 20, 2022 4.0 i love it, it is easy to use, easy to implement and run. Pros The ease of implementation and use thereof, you don't need to have an IT department running it. Cons Need to have more video tutorials explaining features etc.... although its easy to use one can quickly get confused with the amount of boards one sets up. would be great to have a consultant actually do a full demo of the system after understanding what we want to do, to ensure we using it in all its glory Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing monday CRM the ease of implementation and use Review Source DT Daichi T. Business Development Manager Management Consulting Used the software for: 6-12 months ### "The solution of our company looking for" April 19, 2022 5.0 Since I joined the company in 2019, our sales team worked with the manual system like spreadsheet, etc. We often missed our client agreement due date because there is no platform to manage it with reminder or automation. With Monday.com we can manage our sales work perfectly, we can get a very useful notification of certain task, we can send a client satisfaction survey to our client easily. Pros The automation and integration are very helpful. I can explore more features by using Monday.com Cons The desktop app sometimes got crash, so I prefer using browser version Switched from [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Their platform didnot match our requirements and the support is not supportive Review Source MH Martin H. VP Construction Used the software for: 1-2 years ### "Production Software " April 27, 2022 5.0 Amazing and productive! Pros We have used Monday for all our Production Tracking for 2 years. We have continually improved it and without a doubt has helped us grow. This year we deployed the CRM and have made the switch from Salesforce to Monday. Its much more user friendly and quicker. The app is much better as well! Cons I have no strong dislikes. The CRM and app have been amazing. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Ease of use with Monday. Review Source EH Evan H. Estimator Construction Used the software for: 2+ years ### "The most wonderful CRM software" April 25, 2022 5.0 Pretty great. Pros It is extremely easy to use, i recommend it for any small business. Cons I just want a $20 gift card, i don't really have any problems with this software. Review Source CL Colleen L. Vice President Marketing and Advertising Used the software for: 6-12 months ### "Excellent Project Management Tool!" November 15, 2016 5.0 We desperately needed an easy to use, easy to update project management tool in our App Development company. The Sales Dept. would get calls from clients asking, "how's our app coming," and they had to e-mail the Tech Dept, wait for a response and then call the Customer back. Now, the Sales Dept. can see exactly what stage of Development the client's app or website is in and tell the customer right then and there. No wasted time e-mailing or returning phone calls. Also, the Tech Dept. can see what the Sales Dept. has in the pipeline so they can predict what's coming in. It has also helped us streamline processes for each Dept. The whole entire sales process can be mapped out with every step start to finish, with the final step being customer survey sent. You never forget to do any step any more! You can also customize your responses for each step along the way such as "Done" or "In Progress" or "Waiting For Client", etc. The customer service with monday.com is excellent. That's a big deal to me. I don't want to hunt and peck around the internet trying to find chat groups or how to contact support. When you ask a question you get a response within a short period of time. The software is pretty intuitive but there are support tools to learn tips and tricks. Pros Easy to use, very intuitive. Customizable to your projects and company. You can easily monitor step by step processes in however many Departments you have in your company. I like that its now an app that can live in my button dock. One click and its open. I like that you can discuss clients back and forth between team members. Cons Right now I can't think of anything. Perhaps there are glitches or design features that more advanced users might appreciate but for our needs it works exactly as we need it to. Review Source HK Hunter K. Founder | CEO Entertainment Used the software for: 6-12 months ### "An essential core for your brand" April 27, 2022 5.0 It's been fantastic overall. I actually use it for accounting as well and tracking income/expenses and that's been fantastic. I made myself a deal pipeline as well which has really kept things on track and organized. I've really loved this software and am likely to recommend it to friends. Pros What I like most is the UI. It's extremely intuitive, gorgeous looking, and promotes a feeling of productivity and ultimate entrepreneurship. Its automation software is also brilliant saving loads of time on many fronts. Cons The pricing is a little high. I currently pay about $100 for 2 people and would love to see that come down to somewhere in the $30-$50 per month range. Also, the mobile app is a bit redundant in my opinion. I've never found myself going to the app for anything other than to find something on the run. Reason for choosing monday CRM UI, automation, and ability to use as a pipeline as well Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Didn't love the interface and UI from Hubspot. Monday drew me in Review Source Talk to a Capterra advisor for free and get results within 15 minutes.