# monday CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is monday CRM the right CRM solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/245800/monday-crm/reviews --- monday CRM 4.7 (453) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of monday CRM Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews KT Ken T MarketingHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The ability to tailor pipelines, automate follow-ups, and integrate with tools like Slack and Gmail has helped us streamline a lot of our manual processes.“ July 29, 2025 PB Patrick B Business Development SpecialistReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Something I don't like as much is the email feature, it feels clunky to me and unintuitive, and there are times where I have to write my email in a different word processor and copy and paste it into monday because I can't get it to look the way I want right in the CRM software.“ July 29, 2025 KK Kadance K Office ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “It’s a flexible and visually appealing platform that makes it easy to manage leads, track progress, and collaborate with my team. Once I got past the initial learning curve, it really streamlined our workflow and helped us stay organized and efficient.“ July 29, 2025 DL Dan L Customer Care SpecialistMachinery, 2 - 10 employeesUsed the software for: 6-12 months. “Initially I was intimidated and it was hard to understand, but overall its the same as other CRM software ive used but it has a built in secretary for lack of a better description...“ October 6, 2025 JR Jade R Administrative AssitantRetail, 11 - 50 employeesUsed the software for: 6-12 months. “It's been extremely helpful in organizing my daily work tasks, tracking progress within various teams, and tracking meetings and notes.“ July 29, 2025 kb kiran b CRM ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer support is very weak and also there are many lags in the crm as well, it can be better in terms of UI and need in person demo to understand all these feature with any videos you will not get anything“ December 2, 2024 MM Marcelo M CEOManagement Consulting, 2 - 10 employeesUsed the software for: 6-12 months. “The flexibility to customize boards and automate processes makes it incredibly efficient for both strategic planning and hands-on execution.“ July 29, 2025 AC Amelia C Director of ImpactNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I'm sure that monday has this capability, but it is taking me a bit longer to navigate it as it is less intuitive.“ July 29, 2025 ## Showing most helpful reviews Showing 1-25 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tucker P. Marketing Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Intuitive, Flexible, and Great for Team Collaboration" July 29, 2025 5.0 monday CRM has made a noticeable impact on how we manage leads and track progress. It’s visual, collaborative, and easy to adapt across departments. Communication has improved, and it’s much easier to see what’s happening at a glance. The platform keeps getting better with regular updates. Pros The interface is clean and easy to use. Setting up custom boards and workflows took very little time. It’s flexible enough to fit different team needs without feeling overwhelming. Automations are a huge plus. They cut down on repetitive work and keep tasks moving without manual follow-ups. The integration options with tools like Gmail and Google Calendar make daily workflows smoother. Cons Reporting is fairly basic unless you upgrade. We had to build workarounds for some of the more detailed insights we needed. Some of the most useful features, like advanced automations and dashboards, are locked behind higher-tier plans. It’s something to keep in mind if you're scaling. Review Source YS Yitzy S. Founder Marketing and Advertising Used the software for: 6-12 months ### "Great Software for Video Production Company" July 29, 2025 5.0 Im very satisfied. Pros You have everything in one place. Great value add to our business. The customer support is terrific and the user interface works really well. Cons very happy with monday, I dont like the fact that i need to pay seperatelty for CRM and OPerations, would of been great to have both under one plan Switched from [Trello](https://www.capterra.com/p/211559/Trello/)[Notion](https://www.capterra.com/p/186596/Notion/) Was to complicated for me, needed to have it a bit more simple Review Source BC Brandi C. Business Development Manager Apparel & Fashion Used the software for: Less than 6 months ### "EMP Apparel Approved!" July 29, 2025 3.0 Overall, I enjoy this CRM. I am working on getting it functional so that my entire team can access the jobs and view the necessary files. Pros Monday CRM has a ton of functionality, I specifically like that there are automations and integrations. Cons There are almost TOO many options when it comes to automations. Sometimes it's very overwhelming to try and navigate because everything is talking to each other. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing monday CRM They didn't get back to me in time, Monday did Review Source DH Danny H. Estimator Construction Used the software for: Less than 6 months ### "Very functional, easy to use." July 29, 2025 4.0 It's been great, I've tried a number of CRM's before landing on Monday, and have been very satisfied. Pros It is visually stimulating, easy to use and pretty good at personalizing. The work flow is great, and it's easy to share information between users. Cons I would like to be able to personalize more of it. Not all fields are able to be retitled or identified in a manner specific to my industry and needs. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reason for choosing monday CRM There were others, but it came down to Airtable and Monday. Monday was the most functional and fit our needs more. Review Source KR Kurt R. Owner Insurance Used the software for: I used a free trial ### "Great product, but a bit pricey." June 5, 2025 4.0 I really liked Monday crm, it was a good program and were my finances different, I may have chose to go with it. Pros Monday was a really complete system that had everything I needed for my business. It was easy to set up. Cons It is relatively expensive for what it offered and the expense was too great for my business at the time. Alternatives considered [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Reason for choosing monday CRM I chose to test this product first as it seemed like a more appropriate tool for my business Review Source VR Verified Reviewer Managing Director Events Services Used the software for: Less than 6 months ### "Small company, complex deals, Monday is ticking the boxes" August 22, 2025 4.0 We've tried and failed with a few CRMs over the years but Monday has stuck which is amazing. Linking that to works management has been a massive plus for us, keeping track of deals within the ops team has been a pain. For a small company this has been the ticket for us! Pros For sure the best part is how quickly we got it up and running, with no consultants or long setup. The interface is clean and intuitive, so the team actually uses it every day (have lots of non techy people so this helps). Its linking directly with monday work management, which lets us move deals into delivery without switching tools, so sales and ops are a lot more in sync than we used to have. Email tracking is a big win, that's helped keep sales team honest and improved visibility a lot. We're yet to try the email marketing but a quick test showed it looks v simple. Cons Reporting is good, especially ease of setting up widgets but not as deep as the big CRMs, and permissions could be more granular on complex boards (plus it's weirdly hard to remove people from certain products I find). We also needed a little trial and error to fine-tune automations. The pricing strategy is annoying, we have to limit which 5 people have access or risk nearly doubling our cost (that's why I've given 4 stars) Review Source VR Verified Reviewer Director of Sales and Marketing Real Estate Used the software for: Less than 6 months ### "Very Happy With Monday CRM" July 30, 2025 5.0 Overall, I am very pleased with Monday CRM. I find that is is easy to use and visually pleasing. I will continue to use Monday for a variety of personal and professional tasks. Pros Monday.com is the second CRM platform that I have used and I will never look back. The automations are extremely user friendly and intuitive. I work in sales and the mass email option for our contact list has been a game changer for building relationships. I had an automation connected to MailChimp and the customer support team was very helpful when the automation was not flowing properly. The plug ins make lead and workflow management very management, especially since I am still new to my role. 10/10 recommend Monday.com! Cons Some plug ins are difficult to integrate with Monday.com. It took almost three hours on the phone with customer support for me to get the MailChimp automation to work. Review Source MB Mark B. CEO Insurance Used the software for: I used a free trial ### "Monday CRM built for teams." November 10, 2025 5.0 I thought Monday CRM was very good crm platform and offered a lot of usable features that would be good for businesses to communicate with each other and their clients Pros I thought Monday CRM was very good and offered good Security, Value for Money, Customer Support, Email, Lead Management User Interface, Tracking. Cons It seemed like it was designed for larger teams and my business doesn't have a big team. Monday CRM was nicely designed. Review Source VR Verified Reviewer Assistant Child Day Care Services Used the software for: Less than 6 months ### "CRM- The Time Saving/Efficiency Tool!" July 29, 2025 5.0 I am so happy to have access to CRM. It allows me to efficiently complete my daily tasks without having to manually add things into the system, individually email my clients, etc. Pros Allows me to send mass emails, which in turn saves me a lot of time. In addition, I can see who opened my emails- which was always an issue when I didn't have CRM. CRM allows us to merge duplicate data that may have been put in by different team members. Before CRM, we had duplicates and manually had to merge them. Cons I believe that the only con is the cost. If the cost were to be lower, it would have been even better! Review Source VR Verified Reviewer Virtual assistant Writing and Editing Used the software for: Less than 6 months ### "Keep Everything Organized in One Place!" August 13, 2025 5.0 While it’s not the cheapest option, the amount of organization, time savings, and team coordination it offers can make it worth the investment, especially if you use most of its features. Pros It’s easy to use once you get the hang of it, and I like how everything is in one place. The layout is clear, and I can set it up the way I want. Cons Some of the features that seem the most useful are only available if you pay for the higher plans, which can get expensive if you’re just starting out or have a small team Review Source PD Pat D. Sr. Director, Finance Hospital & Health Care Used the software for: 1-2 years ### "Monday.com elevated your company's transparency and collaboration" April 23, 2025 5.0 Monday has been easy to work with and implement, works for multiple departments across the company, and makes project tracking super simple. Pros Monday makes project management and collaboration a breeze. So easy to work in a remote environment and inform other teams of progress. Cons Monday is an expensive tool, so certainly a premium product to Asana but has more functionality so worth the money. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) This is a better tool, though more expensive but Asana was not doing it for us. Not enough technical improvements. Review Source RG Rissa G. Sr. Dir. MarCom Non-Profit Organization Management Used the software for: Less than 6 months ### "Monday is a dream come true!" August 8, 2024 5.0 We love it. It has made our work easier. We are able to provide better service to our customers and it is way more user friendly than our previous CRM. Pros Easy to use with so many automations and functions. It made our small team, mighty. Cons There is so much that you can do that it can be a little overwhelming. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was too expensive and didn't have the features that we wanted. Also, customer service with Zendesk was terrible! Review Source SL Stephanie L. Tour Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "User friendly, great for task management and viewing large quantities of data" April 27, 2022 4.0 Pros We'd been using Monday.com for mostly task management and as a tool to easily collaborate through and decided to add in the CRM because of how user friendly the platform is. I use the CRM quite heavily every day. It's great because you can customize the columns, easily search, and view a large group of data in one place. Cons The most difficult piece of this software was the Gmail integration. It's essential to our business that email conversations with guests be tracked so that anyone on the team can view the discussions. The team works remotely and in lots of different time zones, so it's helpful to be able to see these threads logged with the Gmail integration. However, we had months of inconsistencies and threads not logging. After spending nearly 7 months working with the customer service team and getting no where, we gave up. Unfortunately we can't count on this essential piece and unless they sort out the problems, it may be cause to look for other CRM software in the future as our business continues to grow. Another problem is the software will often freeze or not load. The only solution we've found is to wait till later to try again or sometimes opening a new browser will help. This has caused few major problems but a lot of headaches! The integration with MailChimp is currently pretty pointless for our needs. I wish they gave you other options for what you can do with that integration or let you customize the scenarios. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) ActiveCampaign was very clunky when it came to storing and accessing a lot of data that needed to be referenced on a daily basis. Had a lot of problems with their automations and inconsistencies in data being saves. Review Source ZO Zachary O. Broker Real Estate Used the software for: Less than 6 months ### "Gold Standard CRM " July 29, 2025 5.0 Great! Highly recommend to all! Great for just starting out and small teams to larger bigger operations. Pros Easy to use, really like all the features, automation, collaborating with team members and sequences. I really enjoy creating SOP's through Monday and can track KPI's of employees and where leads originated. Cons It's not cheap, but you get what you pay for. There's a little learning curve if you've never used workflow process before but plenty of help online, through templates, and customer support. Review Source LT Laura T. Sales Internet Used the software for: Less than 6 months ### "Monday CRM Review" July 29, 2025 4.0 I think it is easy to use and for what we need it for it is very functional. I can create my own veiw so I can see only my leads is very helpful. Pros I like that I can sort the leads and call them in the order that I want to. The fact that I can have a view just for me. I can also move my columns to fit my liking. Cons That when I switch status on a call the note that I have inserted go away. I wish they would stay with the new dispo. Review Source VR Valerie R. Northwest Regional Manager Civic & Social Organization Used the software for: Less than 6 months ### "Monday CRM Review" July 29, 2025 5.0 Great so far! I think once I get into a rhythm with things it will be incredibly helpful and will make me far more efficient. Pros It organizes my contacts so neatly and makes partner management less overwhelming. It also helps me keep track of customer interactions that are not usually logged and are forgotten about. I like the idea that the person who comes into my role after me will be able to access the entire history of customer interactions and be caught up. Cons It does require more effort and meticulous logging, especially on the front end. Because it does not automatically "log itself"/ is not connected to my email I have to manually add any updates. This helps keep me organized but is a bit tedious. Review Source LT Luke T. Manager Computer Software Used the software for: 2+ years ### "Great marketing product" July 29, 2025 5.0 A powerful tool that helps our team collaborate, stay organized, and get things done more efficiently. Pros It keeps our team organized, improves workflow, and makes it easy to track progress across projects. Cons It. takes time to set up workflows and can feel a bit complex for new users without clear guidance. Review Source IL Ismael L. Marketing Mgr Marketing and Advertising Used the software for: 6-12 months ### "Pretty Easy for a Monday" July 29, 2025 5.0 overall easy to navigate and allows the team to communicate in one space as opposed to sifting through emails or other platforms Pros there's a simple intuitive nature to it that doesn't require a long learning curve unlike other CRM systems Cons it can easily get a a bit much with the ability to create more and more tasks and if the team isn't properly trained it can turn into too many tasks Review Source VR Verified Reviewer Brand and Product marketing lead Real Estate Used the software for: 6-12 months ### "We used this for project management and experience was good" November 28, 2024 5.0 we have used the Monday CRM in my past organization and we used this for project management and operations work, i like the best about it is that monday crm gives you details dashboard report for your whole team and you can do the analysis from that and manage the work easily. overall experience was good Pros The Monday CRM has covered almost all the features which are necessary for project management work, we used this for our company in the past to manage the project operations and experience was good Cons There are too many features sometimes it looks cluttered and confused where to go and what to do and UI is also confusive Review Source MB Madeline B. Registered Dietitian Food Production Used the software for: Less than 6 months ### "Love Monday.com" July 30, 2025 5.0 Good! I enjoy the CRM and the ease of using all of the features for the most part. I would recommend this to anyone. Pros The ease of using it. User interface is very simple to learn and I like that I can add systems simply. Cons Confusion with some features including sending mass emails. I also think there could be some more simple ways to create new groups. Review Source MO Madeline O. Program and Operations Management Higher Education Used the software for: Less than 6 months ### "New to Monday, love it!" July 29, 2025 5.0 Pros I have loved using Monday.com. Super user friendly, affordable, and great to work across teams. We have loved working with this product. Cons We are working hard to utilize Monday.com to its fullest. We have had some trouble with support and utilizing people rather than the boards. I wish we had more human help with that. Review Source Ava H. Staff Software Engineer Program Development Used the software for: Less than 6 months ### "Efficient contact tracking" October 26, 2024 5.0 Monday CRM is easy to use and keeps client relationships organized, though the cost can be a hurdle for smaller teams. Pros Setting up follow-up reminders helped me stay on top of client interactions without missing important deadlines. Cons The pricing is a bit high, especially if you need access to advanced tools, which can be challenging for small teams. Review Source PTCH Princess Terana Caram H. Freelancer Computer Software Used the software for: 6-12 months ### "simple and easy to use" February 25, 2023 4.0 Overall, the problems I solved are the organizing and tracking. I realized the benefit of lead management and storing contacts. I like how this software makes my complex task easier. Pros The most impactful features are the lead management, lead capturing and customer onboarding. It is so easy to use based on my own experience. When I integrated it to my business, it runs smoothly. Cons I like all the features but what I like least is the forms. I think it needs a little bit more options. In my case, I sometimes use it but sometimes I don't. I just prefer printed forms and personal transactions. I'm learning to utilize it though and so far, I'm liking it. Review Source Alejandro T. Bachelor of Digital Marketing Marketing and Advertising Used the software for: 6-12 months ### "monday.com is amazing" January 3, 2022 5.0 Easy to use, easy to manage, easy to implement. The Monday.com portal software has improved our communications with our customers and is extremely intuitive. Helps team members quickly analyze the tasks they need to work on, workflows are based on collaboration needs across departments. It is a useful CRM tool, I find it very useful due to its ease of use, pipeline management, marketing campaign management. Pros This software is very affordable and really helps with small business management. I work at a marketing agency, and since we implemented Monday.com as our communication device for customer-facing, project management, and when working on other teams, we've seen a huge reduction in confusion, fewer missed emails, and more satisfaction with customers. Monday.com is a useful CRM tool, I find it very useful due to its ease of use, pipeline management, marketing campaign management. -Optimize my daily and weekly team meetings -Track the completion of the project in real time. -Collaboration and project management with people outside my company. Cons I love the web version, but I have problems with the Android application, it is super slow, it does not finish loading the information and when it loads, it uses a lot of data. Simply put, the smartphone app is not working. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing monday CRM Offer more features at a lower price Review Source Keri K. Systems Manager Marketing and Advertising Used the software for: 1-2 years ### "Monday.Com simplifies our business and streamlines our communication. " April 19, 2022 5.0 Monday.com is my love language. It is soothing to my brain to create boards and processes in the system that I know are going to improve efficiency, communication, and customer experience. Pros Monday is how my brain operates. It allows me to create processes, improve the efficiency of workflows, improve communication, and simplify what needs to be simplified in order for our small team to make a big impact. I love being able to integrate email and automate the steps that would otherwise be needlessly time consuming. Cons On large boards, we begin seeing glitches, like time tracking not immediately working properly. This is generally fixable by archiving items and reducing board content, but it's one of the areas that seems a bit bogged down when we have a lot going on. This is not enough to sway me away from monday. It's definitely outweighed by the Pros. Reason for choosing monday CRM Monday seemed more intuitive to me than Clickup and seemed to have a greater range of integrations and functionality. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.