--- title: "Hello Retail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hello Retail Software - reviews, pricing plans, popular comparisons to other Personalization products and more." source_url: "https://www.capterra.com/p/246071/Activation-Suite/" page_type: "product" language: "en" --- # Hello Retail Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hello Retail ## What is Hello Retail? Hello Retail e-commerce personalization software will increase the average basket size, convert more customers and increase your customer loyalty. Hello Retail personalizes your e-commerce store by displaying the right product to the right customer at the right time. Hello Retail creates a personalized experience through AI-based behavior recognition, resulting in solid product recommendations, search, and emails that will make more cross- and up sales for your e-commerce. ## What is Hello Retail used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Personalization](https://www.capterra.com/personalization-software/)[Small Business eCommerce](https://www.capterra.com/small-business-ecommerce-software/) Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $150 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hello Retail?[Manage this product listing](https://www.g2.com/products/hello-retail/claim_requests/new?auto=true) ## Hello Retail Overview Updated September 2026 AI summary Hello Retail provides cloud-based eCommerce software for businesses of all sizes, offering website personalization, behavioral targeting, and product recommendations to enhance online merchandising and customer experience. Its platform supports email marketing, campaign follow-up, real-time analytics, and integrates with major eCommerce systems, enabling teams to tailor storefronts, track behaviors, and optimize digital sales performance. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hello Retail 4.8 (13) VS. [### Algolia](https://www.capterra.com/p/148915/Algolia-Search/) [4.7 (74)](https://www.capterra.com/p/148915/Algolia-Search/reviews/) Starting Price $150 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (13) Ease Of Use 4.3 (73) Value For Money 4.5 (11) Value For Money 4.2 (59) Customer Service 4.7 (13) Customer Service 4.4 (54) ## Hello Retail alternatives Highest Rated [Bloomreach](https://www.capterra.com/p/173203/Bloomreach/) [4.8 (56)](https://www.capterra.com/p/173203/Bloomreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173203/Bloomreach/) [Clerk.io](https://www.capterra.com/p/184765/Clerk-io/) [4.7 (20)](https://www.capterra.com/p/184765/Clerk-io/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184765/Clerk-io/) [FACT-Finder](https://www.capterra.com/p/217675/Fact-Finder/) [0.0](https://www.capterra.com/p/217675/Fact-Finder/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/217675/Fact-Finder/) [Square Online](https://www.capterra.com/p/275800/Square-Online/) [4.6 (332)](https://www.capterra.com/p/275800/Square-Online/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275800/Square-Online/) [View all alternatives](https://www.capterra.com/p/246071/Activation-Suite/alternatives/) ## FAQs about Hello Retail Overview ### Which roles and teams benefit most from Hello Retail? Hello Retail is most used by e-commerce leaders, digital marketing teams, and business owners who need to improve product discovery, personalization, and online sales performance. Content and social media managers use it to optimize merchandising and recommendations, while sales and executive leaders rely on it to increase conversions and guide growth decisions. Answer based on 13 reviews Overview ### What company size and industries is Hello Retail built for? Hello Retail is for e-commerce stores, primarily small businesses at 85%, with retail as the leading industry at 38%. It also serves midsize businesses at 15%, especially in automotive at 23% and consumer goods at 15%, and is most commonly used for eCommerce by 50% of reviewers. Answer based on 13 reviews Features and Usability ### What are the key features of Hello Retail? Hello Retail offers website personalization, behavioral targeting, and recommendations for eCommerce, along with abandoned cart saver and email marketing for campaign follow-up. It also includes customer segmentation, behavior tracking, activity dashboard, real-time analytics and reporting, templates, drag-and-drop editing, and third-party integrations. Integrations ### Which third-party tools and platforms does Hello Retail integrate with? Hello Retail connects natively to 7 third-party platforms, including Shopify, WooCommerce, PrestaShop, Shopware, Lightspeed, Miva, and Smartwebs. These catalog integrations cover major ecommerce and retail systems, making it easier to connect store operations with product and merchandising workflows. Getting Started and Support ### What training and onboarding options does Hello Retail offer? Hello Retail provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation offers written reference material and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does Hello Retail offer? Hello Retail provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. These channels give users multiple ways to find answers and contact support, with help available through self-service resources and direct assistance. No reviewer feedback on support experience is available to describe response times or helpfulness. ## Features AI summary Based on 8,724 Personalization reviews Capterra reviewers highlight these as the eCommerce features buyers care about most: - **Website Management** (**47%** of reviewers rated this feature as critical) - **Data Security** (**56%**) - **Order Management** (**48%**) Hello Retail is designed around retail-focused functionality that supports online merchandising and customer experience workflows. Its feature set is geared toward helping businesses present relevant products to shoppers, improve product discovery, and manage digital storefront interactions more effectively, giving teams better ways to increase relevance across the buying journey. Customer Segmentation 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics API 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Behavioral Targeting 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Display advertising and marketing messages to users based on their browsing history and preferences Email Marketing 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Multi-Channel Marketing 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Website Personalization 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Customize website features Hello Retail 27 features ### All Features - Abandoned Cart Saver: Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Targeting: Display advertising and marketing messages to users based on their browsing history and preferences - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For eCommerce: Intended to be used by online stores - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Analytics: Track and analyze information regarding website visitors - Website Personalization: Customize website features --- Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.5 (11) Basic $150.00 Per Month Value for money 4.5 (11) 4.5 Based on 11 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Smartwebs](https://www.capterra.com/p/172920/HOA-Compliance-Software/)[ Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[ Miva](https://www.capterra.com/p/83913/Miva-Merchant/)[ Shopware](https://www.capterra.com/p/145605/Shopware/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (13) 4.7 Based on 13 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(11) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Michael B. Head of Digital Automotive ### "Great product with amazing support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2023 We have some 90.000 products in our catalogue. Finding and updating "related" products for all these products manually is an insurmountable task. Hello Retail solves the issue of merchandising and recommending products for us. The app is smooth and super fast. The recommendations are solid. We can see the results. The people are really awesome. We're just very very happy with this service. Pros What sets this product apart from the competition and other products I've used is the customer success team. They really really helped us. We simply could not have done this without them, and I can't stress enough how proactive and competent they are. Cons I don't really have anything that detracts from the experience. This works as expected. Reasons for choosing Hello Retail We chose to go with Hello Retail over a competing product due to a recommendation from our agency partner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kirby K. President Retail ### "Product Recommendations and Search" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 11, 2022 Pros We're using Hello Retail's Product Recommendations and Search features. Setup was easy and support has been phenomenal. We are seeing good ROI. Cons Some elements of the backend can be a bit confusing, but support has been good so even though it's a con, it's not really. ;) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Emil M. Head of Ecom Consumer Goods ### "Recommendations as a superpower!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2022 Pros The people that help us implement and improve it at Hello Retail are great. Cons There are a few very specific functions that would be nice. Like a newsletter function. But I understand why they don't focus on that! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2022 Hi Emil, Thank you so much for your great review! We love having you on board and helping you grow your business. Best regards Christian, Hello Retail AP Anton P. E-commerce & SoMe Retail ### "Stockholms Ljusbutik" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 March 16, 2022 They have been slow to integrate the mobile-search, but overall they are good. And have good support. Pros I can see searches without results and top searches on the site. I can also choose to enter synonyms and redirects in the search menu. Cons They have been slow to integrate the mobile-search, but overall they are good. And have good support. Reasons for choosing Hello Retail I actually got this product recommended by our SEO agency and we chose to try it on our site www.ljusbutik.se and so far we have been happy with their products. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 21, 2022 Hi Anton, Thank you for your review! I am glad that you are happy with Hello Retail. I checked with our Customer Success team about the integration of mobile search, and they have been trying to get in touch with you via email for the last couple of weeks. They will try to reach out again. We will get there - together! :-D Thanks again for the review! Best regards Christian, Hello Retail KH Kevin H. Online Content Manager Automotive ### "Eenvoudig aan de slag door de fijne support. Tot nu toe zeer effectief om de conversies te verhogen." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2022 Pros Wij gebruiken sinds kort de Hello Retail product recommendations en search engine. In een relatief korte tijd zien we erg goede resultaten terugkomen. De installatie & configuratie periode is zeer prettig verlopen, voor iedere vraag is er een eerlijk advies en voor ieder probleem is er tot nu toe een oplossing. Cons initieel vrij prijzig. maar omdat het een Fully-managed Service is, bespaart het veel tijd en uiteindelijk dus kosten. Reasons for choosing Hello Retail De fully managed service & een transparante prijs. Bij een concurrerende partij zijn we veel uren kwijt aan ontwikkeling. Daarnaast ben je in veel andere gevallen vaak afhankelijk van een partner. Hello Retail neemt deze taken op een zeer prettige manier uit handen. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 18, 2022 Thank you so much for your review. We are happy that you are seeing positive results already! And yes, we do help you all the way, so you don't have to deal with additional costs for developers. We look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail FT Fairley T. Manager Food & Beverages ### "Mooi product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 9, 2022 Prettige samenwerking. Pros Integratie met ons systeem is goed geregeld. Deze functies zijn essentieel om een commercieel webshop te kunnen runnen. Cons Kan helaas niet door geimplenteerd worden naar onze App. Dit komt hoogstwaarschijnlijk niet door Hello Retail, maar door de Saas partij waar we op aangesloten zijn. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 18, 2022 Thank you so much for your review. We are happy that you find it essential and well-integrated with your webshop. The App: Let's see what we can do! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail OO ola O. e-comm manager Retail ### "Easy control of search and recommendation boxes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2022 Pros easy set-up, just a feed. Easy admin and fine tuning. excellent suppert Cons We would like to be able to choose time period for statistics Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 23, 2022 Hi Ola, Thank you so much for your review. We are happy that you find it easy to use and fine-tune. Statistics: We will look into this! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail PN Peder N. Owner Food & Beverages ### "Hello Retail" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 11, 2022 Pros The best thing about Hello Retail is that once it is set up, it works well without you having to worry about more than you want. We at \[SENSITIVE CONTENT\] have used them for several years and are generally very satisfied. Cons Sometimes the various elements can reduce the speed in, for example, the Google page speed test. It would be nice if they looked at how they can increase the charging speed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 23, 2022 Hi Peder, We are happy that it works so well for you! Page speed: We are very aware of that, and the speed issues can typically be solved by optimizing the image sizes in your CMS. We are looking into if we can do something from our end. Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail SG Stian G. Daglig leder Arts and Crafts ### "Love Hello Retail" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2022 The figures speaks for them selves - Users that did not interact with product recommendations Average order size: NOK 625.86 Conversion rate: 2.31% Users that did interact with product recommendations Average order size: NOK 748.60 Conversion rate: 9.40% Pros Super customer service Super easy to implement Cheaper than simuler softwares Cons Dont have anything bad to say really :-) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 23, 2022 Hi Stian, Thank you so much for your review. We are happy that your customers are converting so much better with Hello Retail in your webshop. Those are impressive numbers! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail SW Steffen W. CEO Retail ### "Expensive but worth it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 10, 2022 Pros It is very easy of use and they have great customer service. Cons It is expensive, but for us it is worth it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 23, 2022 Hi Steffen! Thank you so much for your review. We are happy that you find it easy to use, and that it is worth the cost. Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail [View all Reviews](https://www.capterra.com/p/246071/Activation-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.