--- title: "eGain Mail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eGain Mail Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/246089/eGain-Mail/" page_type: "product" language: "en" --- # eGain Mail Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eGain Mail ## What is eGain Mail? eGain Mail helps businesses handle large volumes of email, webform, and social inquiries quickly and effectively with automated routing, flexible workflows, powerful productivity tools leveraging AI and Knowledge, quality management, and reporting. Letter and fax interactions are also handled in the product, delivering PDF-based output and integration via available APIs with third-party OCR tools for input. ## What is eGain Mail used for? [Email Management](https://www.capterra.com/email-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eGain Mail?[Manage this product listing](https://www.g2.com/products/egain-mail/claim_requests/new?auto=true) ## eGain Mail Overview Updated August 2026 AI summary eGain Mail supports organizations of all sizes in managing business email communications through features such as autoresponders, shared inboxes, and response management. It offers advanced capabilities like routing, canned responses, analytics, and spam control, with deployment across web, cloud, and mobile platforms. API access and archiving options help businesses enhance efficiency and maintain compliance in email handling. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eGain Mail 4.0 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $1000 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.6 (13,495) Value For Money 3.5 (2) Value For Money 4.6 (10,234) Customer Service 4.0 (2) Customer Service 4.7 (10,023) ## eGain Mail alternatives Highest Rated [Gmail](https://www.capterra.com/p/202338/Gmail/) [4.8 (13,559)](https://www.capterra.com/p/202338/Gmail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202338/Gmail/) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) [4.5 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227138/Microsoft-Outlook/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) ## FAQs about eGain Mail Overview ### What company size and specific industries is eGain Mail built for? eGain Mail is designed for large B2C companies in banking, financial services, retail, health care, government, telecom, utilities, media, manufacturing, BPO, and related sectors. It is aimed at organizations that handle high volumes of customer email across consumer-facing industries. Features and Usability ### What are the key features of eGain Mail? eGain Mail offers API access, autoresponders, and response management for handling incoming email. It also includes queue management, routing, shared inboxes, canned responses, email monitoring, and reporting/analytics, plus archiving and retention, search/filter tools, spam blocker, whitelisting/blacklisting, signature management, and data recovery. Getting Started and Support ### What training and onboarding options does eGain Mail offer? eGain Mail provides in-person training, live online sessions, webinars, and documentation for team onboarding. In-person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review and future use. Getting Started and Support ### What customer support options does eGain Mail offer? eGain Mail provides 24/7 live rep and chat support. The product catalog lists these channels for customer help, but no reviewer feedback about support experience is available, so no claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 17,634 Email Management reviews Capterra data shows that buyers of Email Management software rank the following features as their top priorities: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) eGain Mail includes **Search/Filter**, helping teams quickly find messages and sort communications more efficiently. However, it does not include **Inbox Management** or **Email Tracking**. Instead, it offers other important capabilities that reviewers also value, such as **Spam Blocker** (**43%**) and **Email Monitoring** (**46%**), providing teams with better control over unwanted messages and more visibility into email activity, while helping businesses keep communication organized and easier to manage. API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Data Recovery Ability to restore deleted, hidden, or lost data from an email server/system Email Monitoring Ability to oversee and optimize the operations of a mail server eGain Mail 15 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Routing: Plan daily routes to optimize employee scheduling and provide directions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Signature Management: Add and maintain centralized email signature(s) across an organization - Spam Blocker: Filters used to determine different types of malware threats - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 3.5 (2) Free Trial Free Version Basic $1,000 Flat Rate,Per Month Value for money 3.5 (2) 3.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Ashok S. Associate Manager - Human Resources Information Technology and Services ### "My review on e-Gain Mail" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 15, 2019 Pros It has been made user friendly and helpful in customer engagement. Cons Product marketing is not that easy to manage with this tool due gap in the technology. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2021 Thank you for your feedback. Let us know if you need any assistance with any other needs. AN Anonymous User Software Developer Outsourcing/Offshoring ### "Easy way to get touch with business clients." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 11, 2018 It provide easy way to communicate with business clients and resolve their queries. Pros It is very important to solve every enquiry of business customers even it is small or big. We use it to resolve client queries and send response back to them. It helps to grow business and keep old customers with us. Cons It should add a notifcation feature so that in case we received any high important message we can resonse on that mail as soon as possible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2021 Thank you for your feedback. 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