# Basestation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Basestation the right Waste Management solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/246148/Basestation/reviews --- Basestation 4.7 (27) [View alternatives](https://www.capterra.com/p/246148/Basestation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of Basestation Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KM Kaylee M General ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Its super easy to use and after the update easy to use the office feature on your phone if you need to do a quick up date“ August 15, 2025 LM Linda M BookkeeperEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “The program is quite easy to understand and I always get a quick response from the support team whenever I have an issue“ August 13, 2025 JK JENNA K OWNEREnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “Basestation not only has the best customer service, but it is very user friendly.“ September 29, 2025 CM Chelsie M Office managerUtilities, 2 - 10 employeesUsed the software for: 6-12 months. “They have great and timely customer service even during holidays.“ January 3, 2025 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Tammy H. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Awesome Software " August 13, 2025 5.0 Our experience has been outstanding with Base station. They are super quick to get problems fixed in a timely manner. Pros Super easy to use for drivers and office. Also pricing is very reasonable compared to other softwares. Cons We wish the would integrate billing with QuickBooks Enterprise Desktop. We could personalize our own invoices. Review Source JK JENNA K. OWNER Environmental Services Used the software for: 1-2 years ### "10 STAR RATING " September 29, 2025 5.0 Our overall experience has been amazing! The Basestation employees are all friendly and super helpful. There are even constant updates and videos to go along with those updates. They make sure they are doing a great job with by phone check ins. You get immediate response if you have any questions or things that would help them make this system improve for the future. You won't be sorry! Choose BASESTATION!! Pros Basestation not only has the best customer service, but it is very user friendly. Very clean and easy to use. Adding customers is done in a snap. Looking up customers can be done in multiple different ways. Taking payments by phone or adding them to Auto pay are also options! We couldn't run our business without Basestation. Cons It is not equipped yet to email customers for information purposes, such as holiday schedule changes. You have to email from an email account. It does let you email invoices from Basestation. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I didn't like the lay out and there was no customer service. Review Source JZ Joanne Z. Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Advanced Waste Solutions " October 1, 2025 4.0 Once we get all the kinks out, it will be a good system to use. It has been a huge adjustment but once everything gets smoothed out it will be great. Pros The customer support is amazing. \[sensitive content hidden\] has been sooo wonderful. I can email her a question and within minutes she has responded with a solution. Cons Dispatching in a rural area isn't always accurate. We live in a rural area and the latitude and longitude coordinates don't always take us to the correct place. Review Source PW Preston W. President CEO Construction Used the software for: 6-12 months ### "You won't find a better backend software for your roll-off business than Basestation" September 30, 2025 5.0 My overall experience with Basestation has been very pleasant and easy. I don't have to stress out about our backend because everything about it is simple, easily understood, and very accessible in all areas. Pros I love how Basestation not only covers all the essential needs for a roll off dumpster company; but they also have room for growth. We added on additional services to our company and are able to track all of that perfectly through the usage of "flat fees" and being able to customize our inventory within the software. Also, the ease of use in incomparable. We switched to Basestation after a few months with a different software because everything about Basestation is user friendly and easy to navigate. Then the icing on the cake their support team. Top notch. they respond quickly and so easy to work with. Cons I haven't found a con with Basestation yet. As mentioned in my comment on all the pros, I have been able to doing everything I need to do within Basestation. And I've been able to do it with ease. Switched from [Dumpster Rental Systems](https://www.capterra.com/p/10017669/Dumpster-Rental-Systems/) DRS was complicate, messy, not user friendly. Basestation is the opposite of all of that. Even down to the way the pages look. Sometimes if a page is too messy it feels stressful and produces anxiety trying to navigate it. So even the layout of the pages within basestation is easy on the eyes and very practical in how it flows. It just makes sense. Review Source JO Joe O. CEO Construction Used the software for: 6-12 months ### "We love it!" September 30, 2025 5.0 Overall, our experience has been great and we are very happy we went with Basestation... The support is very good. Pros It's easy to learn and teach new users, they update the software regularly and they are constantly improving the product. Cons Nothing yet. We have used a few other softwares for our businesses and this one is great so far. We like how responsive they are when we have a question. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) They did not have good support and they were not doing well improving their product regularly Review Source KM Kaylee M. General Manager Construction Used the software for: 1-2 years ### "Great Company " August 15, 2025 5.0 It has really helped us integrate technology into our old school mom and pop business. Makes everything much easier scheduling wise Pros Its super easy to use and after the update easy to use the office feature on your phone if you need to do a quick up date Cons We dont really have complaints. We are waiting on quickbooks integration which I seen they are working on. We will be excited to use it for billing purposes Alternatives considered [Trash Flow](https://www.capterra.com/p/116609/Trash-Flow/) Reason for choosing Basestation Price and customer support and the scheduling set up Review Source TL Todd L. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Review of Basestation" January 3, 2025 4.0 Overall, happy as program is growing by the day and \[sensitive content hidden\] is open to feedback to make more user friendly. Pros Real time results and easy to use and good support team Cons gathering info can be quite time costly, would like to be able to get totals of call collected expiated into an excel or google sheet Alternatives considered [SafeFleet](https://www.capterra.com/p/10009003/SafeFleet-Smart/) Reason for choosing Basestation cost effective and Basestation was growing at same speed as WRG. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) way to difficult to run the routing business and not accurate Review Source JV Josh V. Owner Management Consulting Used the software for: 1-2 years ### "Smash’D waste " January 10, 2025 4.0 They’ve been a great company to work with, and they continuously upgrade their product Pros It’s very easy to use and learn. The customer service is always prompt. Cons There were some features that weren’t available, but they have been added consistently Reason for choosing Basestation It was a lot simpler design and easier to use Switched from [RazorSync](https://www.capterra.com/p/130989/RazorSync/) They are not set up for dumpster tracking Review Source DJ Dean J. Owner Renewables & Environment Used the software for: 1-2 years ### "Basestation" January 7, 2025 4.0 Very good overall experience, I would highly recommend Basestation Pros The fast response from Basestation to any issues that have come up Cons I don’t really have any cons as they are hard at work implementing the changes we requested Alternatives considered [Hauler Hero](https://www.capterra.com/p/10006624/Hauler-Hero/) Reason for choosing Basestation Hauler Hero was not supported by iOS operating system (Apple) Review Source PS Patty S. General Manager Consumer Services Used the software for: 2+ years ### "All around great experience" September 29, 2025 4.0 I was one of the first to use it and it has taken awhile for all the programming etc to be updated but \[sensitive content hidden\] and his team have always been very friendly and helpful and once my drivers figured out how to use the program, we haven't lost a can yet. Pros One quick all together program. Can do billing, invoicing and dispatch in one. Customer support is quick to answer and payments are easy to input. Cons I cannot pay my bills from it and it is getting to be a little expensive for our small business. I can not integrate it with my quick books program so have to transfer deposits by hand. Switched from [Skedit](https://www.capterra.com/p/215638/Skedit/) No billing options and no tracking roll offs Review Source WP Wesley P. CEO Environmental Services Used the software for: 2+ years ### "Resourceful Recycling review " August 13, 2025 5.0 It’s been amazing. When there are issues they are solved quickly with transparency. Very simple for new drivers to learn. Pros It is clean and simple. Customer support is amazing. Lot of options to add different tasks and activities. Cons Maybe a customer portal in the future? They can sign in to see their service days, what dumpsters are out, maybe FAQ page. Review Source TB Trent B. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "Basestation Review!" August 18, 2025 5.0 Pros The simplicity and ease of use, while still offering all the features I need, is AMAZING! Customer support is outstanding; you actually get to speak with real humans who genuinely care. Cons At first, they weren't able to help me with my recurring services, but they listened to customer feedback and added it to their system! Now, I run both roll-off and front-load services through a single system. Review Source LM Linda M. Bookkeeper Environmental Services Used the software for: 2+ years ### "Great waste management program" August 13, 2025 5.0 The program is quite easy to understand and I always get a quick response from the support team whenever I have an issue Pros I like the way you can bill directly from Basestation and both front end and roll off are on one program. Cons There are a few missing items that would make it even faster including having the notes on the deposit receipts. Review Source MS Miranda S. Office Manger Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Mound Waste" August 13, 2025 5.0 The customer service has been amazing. They are very quick to respond with any questions! They also follow up and make sure all is going well and I have had 1 person to help so she understands how we operate. Pros Simple and very easy to Navigate! The Invoices are simple to understand for the customers. The online system is simple for the customers. Cons Unable to make and invoice! If there was a way to make the customer an invoice between billing periods it would help. We do large item pick up and I can not make one at the time of the pick up. Review Source Response from Basestation August 19, 2025 Hi Miranda, Thanks for your review! You can actually make an invoice between billing periods. If you reach out to us at support@thebasestation.com, we can walk you through how to do this. Thanks again, Alex (CEO, Basestation) LM Lindsay M. Office Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Basestation " January 10, 2025 5.0 It’s been good so far, Staff are prompt to work out any issues if and when they occur. Pros Super easy to use to keep track of our daily tasks. Can use from anywhere (mostly) anytime. Cons The only problem I have run into while using Basestation, jobs not showing up for my drivers when I entered them, this was when I was in Saskatchewan, my company is based in Edmonton so different time zone at the time, so it caused some confusion, contacted Alex who was able to pin point the issue right away and was resolved quickly by changing our time zone on the computer and worked. Review Source Response from Basestation January 13, 2025 Hi Lindsay, Thanks for your review! The time zone issue is resolved now in our latest version of Basestation. Please let us know if you need anything else. Thanks, Basestation Support CM Christy M. Dispatch Construction Used the software for: 2+ years ### "Thank you! Basestation." January 3, 2025 5.0 Easy to navigate. Each step guides you to the next. Being able to bill through Basestation has been the best upgrade. Pros Constantly trying to improve to make it fit our business needs. Cons Would like more printing capabilities of reports. Review Source Response from Basestation January 13, 2025 Hi Christy, Thanks for your review! Our team is working on adding new features to allow more printing capabilities of reports. Please let us know if you have any other questions. Thanks, Basestation Support KM Katherine M. CFO Construction Used the software for: 6-12 months ### "Happy with Basestation!" January 3, 2025 5.0 Awesome! They are receptive to suggestions and implement them pretty quickly. Pros User friendly software and wonderful employees Cons Wish the QuickBooks integration was more detailed. Switched from [Wingmate](https://www.capterra.com/p/194762/Wingmate/) They were too generic. Basestation is geared for waste collection companies. Review Source NS Nate S. Transportation Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Switching from paper to software is worth it. " January 3, 2025 5.0 Have had great experience, \[sensitive content hidden\] and the team are helpful and fix problems quickly. I love dealing with smaller companies they know how to treat people and you can get help quickly! No long robo calls. Pros Keeps track of all my containers and has a map to see where they are. No more losing my containers for months! Cons Some of the data entry is redundant for me specifically, work mostly with homeowners, so inputting info for a contact and customer is slightly annoying Review Source MH Max H. VP Logistics and Supply Chain Used the software for: 2+ years ### "Basestation!" January 3, 2025 5.0 Pros Ease of use. Basestation has helped us streamline our operation, and keep track of our inventory. Cons Phone call will refresh page, and you have to re-enter data, on mobile. Review Source Response from Basestation January 13, 2025 Hi Max, Thanks for your review! If you switch from Basestation v1.0 to v2.0 you shouldn't experience the page refresh issue anymore. Please let us know if you have any questions. Thanks, Basestation Support CM Chelsie M. Office manager Utilities Used the software for: 6-12 months ### "Great service" January 3, 2025 5.0 Overall the experience has been great with \[sensitive content hidden\] and his team. Pros They have great and timely customer service even during holidays. Cons They took away some features with some updates that we used regularly. There is no way to see all of my stops on 1 map to redo my routes. Review Source Response from Basestation January 13, 2025 Hi Chelsie, Thanks for your review! Could you let us know which features were removed that you'd like added back? Thanks, Basestation Support Thanks, Basestation Support CE Carl E. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Garbage software review" January 6, 2025 5.0 Pros Excellent customer service. Will always answer your emails and phone calls. Cons You must make time in your schedule to actually learn the software. Review Source MD McKenzie D. Sales Manager Construction Used the software for: 6-12 months ### "LOVE THIS SYSTEM " January 13, 2025 5.0 We have loved using basestation. It is improving everyday to suit the needs of the customers. Pros How it’s layout is simple and easy to operate for our staff. Cons My least favorite thing about basestation is not having a clock in & out option. Review Source Response from Basestation January 14, 2025 Hi McKenzie, Thanks for your review! Lucky for you, we are building a clock in/out feature. Stay tuned! Thanks, Basestation Support CW Cynthia W. Operations Manager Utilities Used the software for: Less than 6 months ### "Affordable, all in one software for your business needs." January 10, 2025 5.0 Speedy responses with inquiries, good training experiences so far and cost wise will be fair for our fleet operations. Pros Basestation will be our one solution software for dispatch, billing, and payment collection for our water, septic, waste services! I appreciate the open conversation of new initiatives/reports specific to our companies needs and commitment to the back office construction of enhancements. Cons With regards to data import, it would have been more effective if we could have attached client price categories at the time, rather than having to touch each client after the data is migrated. Alternatives considered [Routeware](https://www.capterra.com/p/85668/Routeware/) Reason for choosing Basestation Cost and we wanted to work with our Canadian partners. Review Source PS Paola S. Office Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great program" January 10, 2025 5.0 Excellent program, easy to navigate, user-friendly & both Alex & Melissa's training was point by point & they answered all questions always. Thank you for your help. Pros The simplicity of navigating through the tabs Cons Having to repeatedly enter the same loads each time instead of one entry Review Source Response from Basestation January 13, 2025 Hi Paola, Thanks for your review! Our team is developing features to simplify duplicating work orders for the same loads, making order entry faster and more efficient for you and your team. Please let us know if you have any other questions. Thanks, Basestation Support RB Robert B. Manager of Information Systems Hospitality Used the software for: 6-12 months ### "A great solution for roll-offs and porta potty businesses!" January 10, 2025 5.0 Basestation is a great platform for us as a porta potty rental company. It has made our operation more efficient. Pros Fantastic customer service. \[sensitive content hidden\] and the rest of the team have made using the platform easy from start to finish. Cons The platform is a little rough around the edges, but the team takes feedback seriously. 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