# incident.io Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about incident.io Software - reviews, pricing plans, popular comparisons to other Incident Management products and more. Source: https://www.capterra.com/p/246211/incidentio --- # incident.io Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) incident.io ## What is incident.io? incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents. We’re already helping over 100 happy customers like GoCardless, dbt, TrueLayer, Loom, Linear and Pipe reduce their downtime. ## What is incident.io used for? [Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for incident.io?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://incident.io&name=incident.io) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### incident.io 0.0 VS. [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting Price $19 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (96) Value For Money 0.0 (0) Value For Money 4.7 (81) Customer Service 0.0 (0) Customer Service 4.5 (89) ## incident.io alternatives [4.4 (111)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (48)](https://www.capterra.com/p/181004/SafetyAmp/reviews/) Starting price $4800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about incident.io Overview ### What company size and specific industries is incident.io built for? incident.io is designed for high-growth companies and scale-ups that need to mature their incident management capabilities. It is suited to organizations moving beyond basic processes and looking for a more structured way to handle incidents as they expand. Features and Usability ### What are the key features of incident.io? incident.io includes incident management, IT incident management, incident reporting, and issue management for tracking and documenting operational events. It also offers alerts and notifications, email alerts, monitoring, workflow management, task management, reporting and statistics, compliance management, disaster recovery, single sign on, an API, and an activity dashboard. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does incident.io integrate with? incident.io integrates with 8 third-party tools, including GitHub, Google Docs, Jira, Jira Work Management, OpsGenie, PagerDuty, Shortcut, and Statuspage. These native connections cover developer collaboration, documentation, incident response, and status communication platforms. Getting Started and Support ### What training and onboarding options does incident.io offer? incident.io provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled presentations, documentation provides written reference material, and videos support self-paced learning. Getting Started and Support ### What customer support options does incident.io offer? incident.io provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. These channels let users contact support directly or self-serve through written resources, offering multiple ways to get help when needed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Disaster Recovery Plan and implement business continuity measures in case of unforeseen events Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information incident.io 13 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and manage adherence to policies for any service, product, process, or supplier Plan and implement business continuity measures in case of unforeseen events Receive and/or send email notifications for urgent updates, requests, or other information Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Identify and respond to unexpected problems or failures (ie. "negative events") Manage incidents related to outages or breaches in functionality of IT systems Observe and track the demand, usage, progress or quality of a system, product, or user Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $19.00 Per User,Per Month ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Shortcut](https://www.capterra.com/p/160498/Shortcut/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[ OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[ Statuspage](https://www.capterra.com/p/177360/Statuspage/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.