# Smartly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Smartly the right Time Tracking solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/246213/Smartly/reviews --- Smartly 4.9 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Smartly Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Catherine D. Finance Manager Information Technology and Services Used the software for: 2+ years ### "Catherine's Comments" November 26, 2023 5.0 I have recommended Smartly to many others. It is a great payroll system. I love using it and would not change to anything else. Pros Ease of use, integration to Xero, tax compliance, help desk Cons I missed the help desk when it was not staffed. Great to have it operating again. Many thanks Reason for choosing Smartly Smartly had an experienced track record. Although the costs were similar, we thought that Smartly was likely to be more reliable, given that Xero was a recently intoduced payroll system. The integration of Smartly to Xero made up our mind to definitely stay with Smartly. Switched from [iMS Suite](https://www.capterra.com/p/166664/iMSEnforce/) cost, ease of use, reports, tax compliance updates and advice Review Source EJ Erina J. Accountant - process on behalf of clients Accounting Used the software for: 2+ years ### "Be Smart & Use Smartly" November 25, 2023 5.0 I recommend this as the payroll platform for all my clients employment needs. As a user of Smartly for over 10 years I find it easy to use and have confidence the pay and holiday calculations are correct and comply. One touch pay processing and a fully automated payment proces stake the stress out of payroll for both my clients and I. Highly recommended :-) Pros Fully integrated payroll service that pays your employees, files employment returns with Inland Revenue and deducts PAYE, handles payslips and legal compliance. Cons It allows you to manipulate the average earnings calculation (via reducing the hours) to go below the legal requirement. Reason for choosing Smartly Fully integrated payment process/filing and easy to use Review Source JT Jenny T. Owner Retail Used the software for: 2+ years ### "Great Service and Easy Use" November 28, 2023 4.0 Other than finding the product itself easy and quick to use, the main experience I have had with Smartly is the knowledge of their staff and feeling there is always someone that can help me. Pros If I am ever unsure of compliance or how to enter pays etc. there is always a very knowledgeable person that I am able talk to. Cons There isn't really anything that I dislike about Smartly it is a very efficient way of processing our payroll. Reason for choosing Smartly Price and the simplicity of Smartly at that time. Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) MYOB Payroll was very complicated to use at that time and it really frustrated me. Review Source MH Massina H. Owner Hospitality Used the software for: 2+ years ### "Kiwi Spit Roast " November 24, 2023 5.0 I don't have to worry about a thing!! Makes my life less stressful! Pros Smartly has taught me so much about payroll, Smartly makes my life easier with less stress. They have all tge answers. Cons I find the only thing that is abit of a pain, would be when I sign in to smartly i have to find my phone to get my code to actually get in. But I do realise this is best practice for online business. Review Source AE Amie E. Office Manager Insurance Used the software for: 2+ years ### "The ease of Smartly" November 29, 2023 5.0 Highly recommended. If I have an issue, can call support and they work with me to fix it very quickly, are very supportive, super friendly & helpful. Pros Love Smartly, so easy to use, efficient & the support is next level. Cons No issues with Smartly so far, been using for 4+ years. Reason for choosing Smartly This was recommended by Accountant for ease of use. Review Source JL John L. Owner Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Why I use Smartly for my Payroll" November 24, 2023 5.0 My overall experience has been 10/10! I would highly recommend Smartly to others looking for a simple way to do your businesses payroll. Its the 1 stop Payroll shop!! Pros I like using payroll as it very user friendly. Admin isn't my strong point but working my way through Smartly is so easy to use. Customer support is very friendly and helpful. The team are understanding in every situation, and take time to explain things clearly. The team return calls in a timely matter The website has lots of extra information and videos to help answer questions. The payroll system can be integrated with my schedule system I use for rosters and timesheets for staff. Unlimited support & training Cons There's not much I can say about least likes as I've always had good experiences. Review Source CF Chelsea F. Administrator Farming Used the software for: 2+ years ### "Too Easy" November 25, 2023 5.0 Pros We find Smartly so simple and easy to use for timesheet tracking and payroll. Our staff also find Smartly super easy to use, to load timesheets, leave requests etc. Customer Service staff are very helpful also. Cons Nothing I can think of. Was a bit worried when they changed/upgraded the website a year or so ago, but I had nothing to be worried about, as still just as easy to navigate. Review Source TS Tanya S. Office Manager Construction Used the software for: 2+ years ### "Makes payroll easy" December 10, 2023 5.0 Pros Great software, easy to use, having employees using the app has made it even better. Good knowing that all compliance is taken care of and wonderful support from the help desk. Cons It can be hard to understand the steps required when first using the software Review Source KC Kristin C. Administration Accounts Manager Non-Profit Organization Management Used the software for: 2+ years ### "You cannot get better than Smartly" November 24, 2023 5.0 I have worked with Smartly for a few years now and have always found them to be a friendly team willing to help and answer questions . Pros Smartly is efficient, easy to use. Staff always available to help when you have a problem or question re payments. Cons I have not come across anything I do not like on Smartly Review Source TW Tony W. Director Environmental Services Used the software for: 1-2 years ### "My experience using Smartly" November 24, 2023 5.0 Great, highly recommend to other business, suitable for small to large businesses Pros The easy of use The speed that you can process pays Managing leave Cons Took a bit of time to get my head around it all But great customer support could call the same lady for assistance Review Source PJ Peng J. Owner Automotive Used the software for: 2+ years ### "Easy option " November 24, 2023 5.0 Pros Easy to use, fast and friendly communication with the team. Cons I like smartly. We’ve been using it since the business start. Highly recommended! Review Source PV Paul V. Owner Facilities Services Used the software for: 2+ years ### "ease of use " November 24, 2023 5.0 I feel smartly is very easy to use . Pros easy to use, and the customer service team a very helpful if you cann't figure something out for yourself Cons not applicable. Review Source JB Jane B. Director Financial Services Used the software for: 2+ years ### "Time Saving" November 26, 2023 5.0 Smartly gives peace of mind that the job is done properly and is stress-free and simple to navigate. Pros Even though we are a small company, knowing our payroll is compliant in terms of holiday records, statutory holiday pay, tax compliance etc. saves us time and stress. The software is easy to navigate and so it takes seconds to process a fortnightly pay. The helpdesk staff are knowledgeable, respond timely and fix things quickly. Cons Not sure there is anything I don't like. Review Source AM Amanda M. Director Construction Used the software for: 2+ years ### "Help" November 26, 2023 5.0 As ive said so easy and the ladys are so helpful nothing is a problem Pros Its so easy to use and i don't have to sit there for hours sorting out pay just a few clicks and its done Cons Nothing. Its so easy. 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