# Opendock Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Opendock the right Warehouse Management solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/246239/Opendock/reviews --- Opendock 4.6 (104) [View alternatives](https://www.capterra.com/p/246239/Opendock/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 28th, 2026 # Reviews of Opendock Ease of use 4.8 Customer Service 4.4 ## Pros and Cons in Reviews AP Amanda P Customer Services RepresentativeFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “This paired with the ability to export this data into a csv that I can provide to clients has streamlined standing appointment scheduling and even grown our business with those clients.“ September 29, 2025 AP Amanda P Customer Services RepresentativeFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “I am also not a fan of the fact that we cannot disable/edit the text of the SMS notifications that are sent to drivers after they complete the self check-in.“ September 29, 2025 SK SHRI K Warehouse ClerkWarehousing, 51 - 200 employeesUsed the software for: 1-2 years. “It significantly improved our logistics coordination and reduced manual communication with carriers. While there’s room for improvement in performance and customization, the platform delivered on its core promise of simplifying dock scheduling and enhancing transparency.“ September 26, 2025 NA Noorul A AnalystLogistics and Supply Chain, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “There are a few small issues like occasional slowness or confusing features, but nothing too major.“ September 26, 2025 KJ Kiera J CSRWarehousing, Self-employedUsed the software for: 6-12 months. “It simplifies accountability, reduces paperwork, and allows real-time updates, making operations more efficient and transparent for both drivers and management.“ September 29, 2025 BF Brent F Warehouse and Logistics ManagerPlastics, 51 - 200 employeesUsed the software for: 1-2 years. “You have to upload everything at once and then you can't upload more without deleting what is there and reuploading everything.“ August 29, 2024 BF Brent F Warehouse and Logistics ManagerPlastics, 51 - 200 employeesUsed the software for: 1-2 years. “Being able to upload and save files for each appointment is great and had enabled my department to cut down on paper documents and waste less paper and toner, plus finding the documents is as easy as going back to the date or searching with a keyword.“ August 29, 2024 NA Noorul A AnalystLogistics and Supply Chain, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Also, a few features are not very intuitive, so it takes some time to figure out.“ September 26, 2025 ## Showing most helpful reviews Showing 1-25 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Koustav G. Supply Chain Analyst Logistics and Supply Chain Used the software for: 1-2 years ### "A good dock management and scheduling software with some flaws" October 2, 2025 4.0 Opendock has significantly improved our visibility of inbound and outbound loads and helped in much better resource and manpower planning at our warehouses. While most of it's features are great, there is room for improvement which can make it an even better product. I recommend Opendock to anyone looking to organize their load planning and appointment scheduling tasks for warehouses. Pros Opendock lets you schedule appointments for warehouse pick-ups and drop-offs. I like that it notifies us of every milestone event that occurs in an appointment. That makes it much easier to track appointments in a sea of schedules. Cons The user interface is a bit janky. Once an appointment detail is updated, the page completely refreshes randomly, and it is impossible to find where you had last made an update. Also, it only allows updates to appointments 2 at a time. Then, you'll have to refresh the page to update again. Review Source Response from Loadsmart October 24, 2025 Thank you for your thoughtful review! We’re glad to hear Opendock has made it easier to track appointments, improve visibility, and support your warehouse planning. We also appreciate your feedback on the interface and will keep working to make the experience even better. Thanks for recommending Opendock and for being part of our community! PR Patrick R. Warehouse and Distribution Manager Warehousing Used the software for: 1-2 years ### "Opendock is a good platform for scheduling trucks." February 4, 2025 4.0 We were satisfied with Opendock. It worked as advertised and was overall easy to use. Pros Dispatchers can schedule appointments using our Opendock calendar. Cons Couldn't get run a good shipping report. Switched from [Appointment Reminder](https://www.capterra.com/p/154255/Appointment-Reminder/) Opendock was used by more carriers than Appointment Plus. Also thought that we were going to get the same features or more features, but that wasn't the case. Review Source TH Tanisha H. Warehouse Supervisor Warehousing Used the software for: 6-12 months ### "Opendock appointment logs" January 21, 2025 3.0 It wasn't a bad experience. Opendock just needs to add sections where you can add much needed information. Pros It was easy to maneuver around in. Learning how to use it was easy as well. Cons You couldn't capture actually loading times. It only captured the time of arrival and departure. Review Source BF Brent F. Warehouse and Logistics Manager Plastics Used the software for: 1-2 years ### "Pretty much the perfect dock scheduling system!" August 29, 2024 5.0 I have been extremely satisfied with our implementation of Opendock for our company. There really isn't much more to say than I have already said, it has been a game changer for our department, almost as much as hiring more staff. Pros The ease of scheduling appointments for us and for outside carriers is perfect. I can even get some of my older, more computer illiterate customers to book with little issue. Being able to upload and save files for each appointment is great and had enabled my department to cut down on paper documents and waste less paper and toner, plus finding the documents is as easy as going back to the date or searching with a keyword. Cons The only con we have faced is with uploading documents. You have to upload everything at once and then you can't upload more without deleting what is there and reuploading everything. I was able to bring this up with Opendock and they said they plan to update this feature, so hopefully that will be coming in the near future. Alternatives considered [GoRamp](https://www.capterra.com/p/204639/GoRamp/) Reason for choosing Opendock Had all the features we wanted without any upcharges. I liked that Opendock is based in the US for support issues and timezones. Review Source RF RODNEY F. Fresh Receiving Logistics and Supply Chain Used the software for: 1-2 years ### "Great Experience" August 30, 2024 5.0 It's great using on a daily basis and allows us to know what trucks are coming and all of the information needed. Pros Freedom of scheduling and it allows us know what trucks are inbound. Cons Nothing it suits us very well. we used a different scheduler in the past but this one works best for us. Switched from [DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/) value and ease of use as well more information gained Review Source SS Sandra S. CSR Warehousing Used the software for: 1-2 years ### "Team colaboration because we all conect whit this " October 15, 2025 5.0 well my personal experience with opendock is amazing, is something new easy to use, easy learning and training Pros The most I like about opendock is we saving time because they automatic booking they own appointments and we keep our inventory correctly and update also is a team work because carrier contact us for a working in and we available to add to the schedule Cons Well the least I don't like about opendock is we don't receiving alerts for new appointments or when they reschedule also eather when they have something they want schedule on the last minute I think we need more support on this. Review Source Response from Loadsmart October 24, 2025 Thank you for sharing your thoughtful feedback! We’re so glad to hear that Opendock has helped save time for your team and simplified the scheduling process. Regarding your note about alerts, you can manage your notification settings directly within My Organization. Please make sure the boxes for “Appointment Scheduled” and “Appointment Rescheduled” are checked so that your warehouse team receives alerts whenever a new appointment is booked or updated. If you have any other questions, you can reach out to your Account Manager directly or contact our support team at support@opendock.com. We appreciate you highlighting this and will continue to improve the platform to support your team even further. Thanks again for being an Opendock customer! HL Hollie L. Sr Supply Chain Manager Warehousing Used the software for: 2+ years ### "All inclusive scheduling platform" September 26, 2025 5.0 Have been with Open Dock since 2018. The upgrades and new fearures complete an overall transparent scheduling system. No questions needed. From carrier booking to completion of inbound or outbound shipments, there is full audit history and reporting easily identifies problem areas. All inclusive system for a scheduling application. Pros System is user friendly and easy to navigate. Ease of booking on the carrier side along with warehouse side confirming and completing the appointments. Full visibility! Cons Our program would benefit from some features specific to our needs but not for most. Would like ability for some system adjustments we could do individually. All in good time as the rest of the program outweighs what we lack. And the fearure of an app would benefit carriers are warehouse dock personnel who are not always near a work station. Review Source Response from Loadsmart October 22, 2025 Thank you for your thoughtful feedback and for being with Opendock since 2018! We’re thrilled to hear the system has made scheduling more transparent and efficient for your team, from booking to reporting. We appreciate your suggestions around mobile functionality and system flexibility. We have plans to significantly expand mobile capabilities for driver check-in, YMS, and appointment scheduling and management in 2026, and your input helps guide our roadmap. It’s great to know Opendock is supporting your operations today, and we look forward to continuing to make it even better. KJ Kiera J. CSR Warehousing Used the software for: 6-12 months ### "My Open Dock Review " September 29, 2025 4.0 I love using Open Dock it's very manageable, easy to navigate, and extremely convenient. It makes the workflow smoother and more efficient. Pros The convenience of having each driver sign in and sign out while approving their loads streamlines the process by ensuring accurate tracking of work hours and load assignments. It simplifies accountability, reduces paperwork, and allows real-time updates, making operations more efficient and transparent for both drivers and management. Cons Sometimes, processing the load updates can take a while, requiring me to log out completely and log back in to refresh the system. This helps ensure the loads go through properly, even though it adds a bit of delay. Review Source Response from Loadsmart October 23, 2025 Thank you for taking the time to share such detailed feedback. It’s great to hear how driver sign-in/sign-out and load approvals are helping streamline your workflows, improve accountability, and reduce paperwork. That kind of transparency is exactly what we aim to deliver for both drivers and management. We also appreciate you pointing out the need to refresh for load updates. Our team is always looking for ways to improve performance and minimize delays, and feedback like yours helps us prioritize where to focus. We’re glad Opendock has made your operations easier to manage and more efficient, and we look forward to continuing to support your success. SK SHRI K. Warehouse Clerk Warehousing Used the software for: 1-2 years ### "Improved Logistics Visibility with Scheduling Challenges" September 26, 2025 5.0 My overall experience with Opendock was positive. It significantly improved our logistics coordination and reduced manual communication with carriers. While there’s room for improvement in performance and customization, the platform delivered on its core promise of simplifying dock scheduling and enhancing transparency. Pros What I liked most about Opendock was its intuitive interface and real-time scheduling capabilities. It streamlined the appointment booking process, reduced wait times, and made it easy to manage dock availability across multiple locations. The visibility into carrier arrivals and departures was a huge plus for operational efficiency. Cons What I liked least was the system’s allowance for multiple appointments to be booked on continuous time slots without adequate buffer or overlap checks. This sometimes led to congestion and delays at the dock, especially during peak hours. Additionally, the lack of customization in notification settings and occasional performance lags could be improved. Review Source Response from Loadsmart October 23, 2025 We truly appreciate your thoughtful feedback. It’s great to hear that Opendock has helped simplify scheduling and improve visibility for your team. Your suggestions around buffer checks, notifications, and performance are very valuable, and our product team is actively exploring enhancements in these areas. We’re excited to keep improving the experience and deliver even more value moving forward. JG Juan G. Material Handler lead Warehousing Used the software for: 1-2 years ### "5/5 stars for open dock " September 26, 2025 5.0 Opendock has made work a lot easier to manage and organize the docks in the warehouse. We can actually see who has an appointment and who doesn't. Pros I like how you can manage your appointments with ease and include crucial information that will help check them in or have the driver check in themselves. Booking has also been easy for carrier to make. Learning the system is easily and simple. Does take some adjustment but after a couple days it's easy. Cons currently there isn't anything that i don't like about opendock. If i had to choose one thing to be picky about is the yard management don't come included but that's understandable. Review Source Response from Loadsmart October 22, 2025 Thank you for sharing your experience! We’re glad to hear Opendock has made it easier to manage appointments, streamline carrier booking, and keep dock operations organized. We appreciate your note on yard management as well. While it’s not included in the core product, we’ve expanded with YMS and SmartGate to support full yard and gate visibility. Your feedback helps us grow, and we’re grateful for your partnership! MS Martin S. Supply Chain Leader Industrial Automation Used the software for: Less than 6 months ### "Positive Initial Experience" September 29, 2025 4.0 Overall it has been a very positive experience and this tool is helping us to elevate our logistics operations and receiving management. There are fewer surprises, and we've saved labor in having to make schedule changes. Pros It has provided a solid platform for allowing carriers to self-serve their appointments, while providing a lot of flexibility in structuring our docks and material types. Cons It can be difficult to manage the allocation of appointments among multiple carriers; Essentially it is a first come first serve arrangement so the more aggressive carriers can scoop up close-in appointments. Review Source Response from Loadsmart October 23, 2025 Thank you for sharing your experience. We’re glad Opendock is helping streamline your dock operations and reduce surprises. It’s great to know the platform is supporting your logistics goals, saving time, and making day-to-day scheduling more efficient for your team. CS Carlos S. Warehouse Team Leader Logistics and Supply Chain Used the software for: Less than 6 months ### "Review - CS" September 27, 2025 4.0 Very good platform, user friendly interface, easy to manage. I would recomment to add a report session to it. Pros Friendly user interface, which makes easy to read and understand the schedule. Also facilitates training. Cons Opendock is pretty simple and straighfoward. Maybe there should be an app (even though there's a mobile version, an app would be easier) Review Source Response from Loadsmart October 23, 2025 Thank you for the great feedback. We’re happy to hear Opendock’s interface has been easy for your team to use and train on. We appreciate your suggestions around reporting and mobile access. We have plans to significantly expand mobile capabilities for driver check-in, YMS, and appointment scheduling and management in 2026, and feedback like yours helps us prioritize improvements that matter most to our users. KD Kevin D. Broker Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Opendock Evergreen" January 10, 2025 5.0 It has been very good. I have used it over the past 5 years and would suggest it to anyone looking to manage a warehouse. Pros Opendock makes booking loading and delivery appointments a breeze Cons They are pretty pricey so make sure that your benefit outweighs the cost Review Source EL Ernie L. Inbound Operations Manager Warehousing Used the software for: 1-2 years ### "Recommendation of Opendock for proper scheduling" August 29, 2024 5.0 Good--we were rough at the start due to switching companies, but the more that we use Opendock, we are getting a stronger understanding of what it can do. Pros I like the fact that we can have carriers schedule through Opendock instead of us having to do the schedule. With our past company, we would take emails and plot out the schedules ourselves but with Opendock, we don't really have to have that much interaction with the carriers--just instruct them where to schedule and what company to use on Opendock. Cons I don't like that we have to consolidate the schedule every time we want to keep vendors from scheduling too heavy during a day. For example, we have Coyote who tries to kill us with scheduling six trailers in one day. We have had to cut down the schedules/dock doors to try to limit the carrier from scheduling so heavy. I wish there was a way that a carrier was limited by Opendock to where they could only schedule 2 or 3 a day (set up in Opendock by us) to limit a carrier from trying to overkill us on trucks. There might be an option, but I have not really heard of a way to prevent this. This would save us some issues with our current situation. Review Source TL Todd L. Supply Chain Warehousing Used the software for: 2+ years ### "Supply Chain Game Changer." August 29, 2024 5.0 Experience has been great. Internal and external customers have complimented us on implementing Opendock. Pros Opendock is a game changer and an essential tool for any organization. From day one, it has facilitated a smooth transition, enabling carriers, suppliers, and employees to seamlessly book appointments daily. The program is incredibly user-friendly, and has surpassed our expectation. Cons There is nothing we don't like. Everything has worked as it should. Continual updates and excellent customer service. Review Source TD Tim D. Distribution Supervisor Warehousing Used the software for: 1-2 years ### "Opendock Survey " August 29, 2024 4.0 Overall, it has been great. Clean interface, easy use for the teammates, It is not complicated but is very beneficial to have as a team. Pros Scheduling in general. I've never had trucks scheduled before so as a supervisor being able to plan labor and be proactive is a huge win. Cons Honestly, it is not on opendock at all, but carriers scheduling in wrong time slots or under wrong docks is my only con using the application currently. Review Source NG Nikita G. Supply chain Logistics and Supply Chain Used the software for: 6-12 months ### "Opendock Advantages " September 12, 2024 5.0 I appreciate the notification feature, which helps keep everyone on the same page, ensuring that no appointments are missed. Overall, Opendock has streamlined our operations and made the entire scheduling process much smoother. Pros The best part is how Opendock centralizes everything into one dashboard, giving us a real-time view of appointments and allowing us to manage multiple locations without hassle. It also integrates well with our existing systems, saving us time and reducing manual entry errors. Cons Nothing I dislike so far, everything is so smooth. Review Source SB Simon B. Site Manager Chemicals Used the software for: 2+ years ### "Vehicle management improvement" August 29, 2024 4.0 Very positive and has made a significant improvement to vehicle management at site Pros Clear design makes it very easy to manage bookings per day and a great visual understanding of day to day workload Cons Inability to pay by PO and difficulty around payment for use of the system Review Source RP Ryan P. warehouse lead Hospital & Health Care Used the software for: 2+ years ### "Opendock Review" August 29, 2024 5.0 It works great for our company for scheduling our vendor appointments. Pros The convenience of making appointments for customers. Cons When it continuously makes you login after a certain amount of time. Review Source AG Ankit G. Merchant Implementation Specialist Warehousing Used the software for: 2+ years ### "Incredible User Interface" August 29, 2024 4.0 Incredible user interface and appropriate features Pros 1\. The ease of navigating into the platform 2. Opendock features are very user friendly and easy to understand 3. It's very easy to register and create account 4. I like the way merchant records are saved resulting in scheduling the future appointments much faster. Cons Make it more colorful and attractive, is also a suggestion Review Source KD Kevin D. Regulatory Coordinator Food Production Used the software for: 1-2 years ### "OpenDock is a great tool" August 29, 2024 5.0 use it almost daily for inbound appointments Pros UI is nice and user friendly. it works really well for tracking data and our daily operations Cons sometimes it can be a little slow loading Review Source RP Ricky P. Inventory and Logistics Coordinator Wholesale Used the software for: 2+ years ### "Pacific Beverage Company" August 29, 2024 5.0 We've had a very positive experience since implementing this appointment system. Pros The Visibility and user friendly interface. Cons It would be helpful to have the carrier contact information be confirmed. Review Source SB Steven B. Warehouse Manager Warehousing Used the software for: 1-2 years ### "Great service and product" August 29, 2024 5.0 It is great! I have used it for a while and I love it. Pros It keeps our appointments in order which is amazing. Cons Honestly nothing. It is very user friendly Review Source RB Randi B. Logistics and Transportation Manager Food & Beverages Used the software for: 1-2 years ### "Increase Productivity and Efficiency" August 29, 2024 5.0 Very user-friendly and easy to implement. Pros Opendock has improved productivity in our warehouses and on our docks. Cons The inability to customize certain features for each warehouse versus the overall organization. Review Source GW Greg W. Plant superintendent Retail Used the software for: 6-12 months ### "Opendock rocks" August 29, 2024 4.0 If the backside could automatically closed appointments when the drivers weigh out it would be a 10/10 for me. This is a hit! Pros I like that the companies can schedule times. it makes for better accountability on all sides. Cons I don't like that there is extra work on the backside to finish an appointment. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.