--- title: "textback.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about textback.ai Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/246249/textbackai/" page_type: "product" language: "en" --- # textback.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) textback.ai ## What is textback.ai? Patented Tech to Grow Your Business. Our intelligent cloud-based SMS marketing service enables you to increase sales, helps with customer acquisition, and allows for a powerful, cost-effective, efficient, and secure way to communicate directly with your customers. Textback.ai offers unrivalled global routing so that you can quickly reach your customers across the world. Supercharge your text marketing campaigns with our AI-powered features. ## What is textback.ai used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for textback.ai?[Manage this product listing](https://www.g2.com/products/textback-ai/claim_requests/new?auto=true) ## textback.ai Overview Updated September 2026 AI summary textback.ai enables small businesses to run SMS marketing campaigns through cloud-based tools that include 2-way messaging, automated replies, and customizable templates. The platform supports campaign planning, scheduling, and contact management, with optional features such as customer segmentation, drip campaigns, and API access for deeper integration. Reporting and analytics help track engagement and campaign effectiveness. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### textback.ai 4.5 (2) VS. [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting Price Contact vendor Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.4 (207) Value For Money 5.0 (2) Value For Money 4.3 (204) Customer Service 4.5 (2) Customer Service 4.2 (205) ## textback.ai alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204314/WATI/) Highest Rated [WA Smart Business](https://www.capterra.com/p/10011421/WA-Smart-Business/) [5.0 (20)](https://www.capterra.com/p/10011421/WA-Smart-Business/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011421/WA-Smart-Business/) ## FAQs about textback.ai Overview ### What company size and specific industries is textback.ai built for? textback.ai is designed for small, medium, and enterprise businesses that need a battle-tested SMS platform for high-volume messaging and global routing. It is suited to marketing teams and campaign-focused organizations across industries that rely on SMS outreach to reach large audiences at scale. Features and Usability ### What are the key features of textback.ai? textback.ai offers drip campaigns, SMS marketing, and mass texting for campaign delivery, plus 2-way messaging, live chat, and MMS for direct communication. It also includes contact management, CRM, campaign segmentation, automated responses, scheduled messaging, reporting and analytics, and third-party integrations. Getting Started and Support ### What training and onboarding options does textback.ai offer? textback.ai provides live online sessions and videos for training. Live online sessions support guided instruction and real-time questions, while videos offer self-paced viewing for learning product features and setup steps. These formats give teams two ways to review the platform’s basic workflows and start using it. Getting Started and Support ### What customer support options does textback.ai offer? textback.ai provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available here, so the support experience cannot be characterized further. The listed channels indicate multiple ways for users to reach assistance when needed. ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) textback.ai supports all three features that reviewers rate highest: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. With these capabilities in place, businesses can send direct text communications, plan outreach in advance, and reach large contact lists efficiently, helping teams maintain consistent campaigns, improve response timing, and manage SMS marketing at scale. Mass Texting 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Scheduled Messaging 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Automated Responses 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Contact Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 2-Way Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time textback.ai 34 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI SMS: Uses AI to automate audience targeting, SMS message personalization, and performance optimization. - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SMS Messaging: Send messages via SMS - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial available Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DM Dan M. Owner Marketing and Advertising ### "Best in class" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2022 The customer service team is excellent. You always feel supported and they go above and beyond to make sure any issue is resolved expediently. Pros Even if you are a novice with software applications, The Textback UI is very intuitive and is easy for anyone to learn quickly. It's robust functionality that is constantly being improved with cutting edge features is only exceeded by its unparalleled customer service. As a daily user of Textback for 2+ years, I highly recommend this product. Cons Although it was very intuitive, building responder trees was the most challenging part of the learning curve. This was mostly because it was new functionality we had never worked with before. As Textback continues to build upon their service, detailed use-cases and examples in this facet of the software application will be extremely useful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stan D. Media Buyer Marketing and Advertising ### "All-In Solution for (SMS) Data Management & Sending + In-Depth Analytics/Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 10, 2022 Overall experience has been very good, Textback has been the only sending platform I have actively used since we started and haven't stopped using since, we ran Australia, UK, US, Canada and France with Textback and results have been good so far. As for the account managers, they are always active and very friendly, whenever you have feedback or need help they will reply to you in a timely manner and find a suitable solution. Pros Textback is extremely easy to use and you can set up multiple accounts per geo, route, vertical (your preference), data management and storage is the beste I have seen so far in the industry with built-in data validation and carrier validation. Cons Does not support API, after updates the software can have some bugs, but these are often resolved soon Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.