# textback.ai Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about textback.ai Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more.

Source: https://www.capterra.com/p/246249/textbackai/pricing

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# 

 textback.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

textback.ai

## What is textback.ai?

Patented Tech to Grow Your Business. Our intelligent cloud-based SMS marketing service enables you to increase sales, helps with customer acquisition, and allows for a powerful, cost-effective, efficient, and secure way to communicate directly with your customers. Textback.ai offers unrivalled global routing so that you can quickly reach your customers across the world. Supercharge your text marketing campaigns with our AI-powered features.

## What is textback.ai used for?

[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### textback.ai

4.5 (2)

VS.

[5.0 (124)](https://www.capterra.com/p/183310/Text-P2P/reviews/)

Starting Price

Contact vendor

Starting Price

$21

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.9 (202)

Value For Money

5.0 (2)

Value For Money

4.9 (199)

Customer Service

4.5 (2)

Customer Service

5.0 (200)

## textback.ai alternatives

[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

[Wati](https://www.capterra.com/p/204314/WATI/)

[4.6 (202)](https://www.capterra.com/p/204314/WATI/reviews/)

Starting price

$59.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/204314/WATI/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automated Responses

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Automatic reply functionality for incoming messages

Contact Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Mass Texting

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Send messages to multiple subscribers at the same time

Reporting/Analytics

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Scheduled Messaging

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Send individual or bulk text messages at predetermined times

2-Way Messaging

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Send and receive text messages to communicate with clients or prospects in real-time

textback.ai 29 features

Send and receive text messages to communicate with clients or prospects in real-time

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Create and automatically send premade copy in response to customer messages

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Plan and strategize marketing campaigns

Set campaign schedules by selecting start, pause, and end dates

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Send automated marketing emails based on user actions over a predetermined period

Tracks metrics that provide insight into how a user interacts with any interface or product

Track interaction history by documenting conversations for contacts

Ability to chat online in real time

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Send individual or bulk text messages at predetermined times

Send messages via SMS

Messaging system designed for contests and sweepstakes

Set up connections to third-party platforms to improve business processes

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Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

5.0 (2)

5.0

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.5 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (2)

4.5

Based on 2 reviews

## User reviews

Overall rating

4.5

Based on 2 reviews

Filter by rating

5(1)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

DM

Dan M.

Owner

Marketing and Advertising

### "Best in class"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 15, 2022

The customer service team is excellent. You always feel supported and they go above and beyond to make sure any issue is resolved expediently.

Pros

Even if you are a novice with software applications, The Textback UI is very intuitive and is easy for anyone to learn quickly. It's robust functionality that is constantly being improved with cutting edge features is only exceeded by its unparalleled customer service. As a daily user of Textback for 2+ years, I highly recommend this product.

Cons

Although it was very intuitive, building responder trees was the most challenging part of the learning curve. This was mostly because it was new functionality we had never worked with before. As Textback continues to build upon their service, detailed use-cases and examples in this facet of the software application will be extremely useful.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Stan D.

Media Buyer

Marketing and Advertising

### "All-In Solution for (SMS) Data Management & Sending + In-Depth Analytics/Features"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 10, 2022

Overall experience has been very good, Textback has been the only sending platform I have actively used since we started and haven't stopped using since, we ran Australia, UK, US, Canada and France with Textback and results have been good so far. As for the account managers, they are always active and very friendly, whenever you have feedback or need help they will reply to you in a timely manner and find a suitable solution.

Pros

Textback is extremely easy to use and you can set up multiple accounts per geo, route, vertical (your preference), data management and storage is the beste I have seen so far in the industry with built-in data validation and carrier validation.

Cons

Does not support API, after updates the software can have some bugs, but these are often resolved soon

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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