--- title: "FreshLearn Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FreshLearn the right Training solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/246256/FreshLearn/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- FreshLearn 4.2 (37) [View alternatives](https://www.capterra.com/p/246256/FreshLearn/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of FreshLearn Ease of use 4.0 Customer Service 4.2 ## Pros and Cons in Reviews PC Peter C OwnerPhotography, Self-employedUsed the software for: Less than 6 months. “Freshlearn seems to hit a sweet spot for a small business as it has all the features I need for selling and delivering courses on a platform that isn't overly complicated but delivers a high quality user experience at a reasonable proice.“ November 6, 2024 MF Michelle F OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “They take ages to get back to you and offer little to no actual assistance. If you're looking to save money and don't care how much of your own time you have to put into formatting and figuring out rudimentary issues, then Fresh Learn is your platform.“ September 12, 2024 NM Natalie M product designerDesign, Self-employedUsed the software for: Less than 6 months. “Features, easy to set up, scalable plans, Customer and Support teams are just fantastic, they have an infinite patience...“ May 8, 2024 JF Julian F Operations DirectorMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Only after they billed the annual price did they tell me that they can't cancel my account, only I can in the dashboard, and they refused to refund me.“ October 2, 2024 JF Julian F Operations DirectorMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “The integrations were very poor and required Zapier for most things, which is not very secure.“ October 2, 2024 ## Showing most helpful reviews Showing 1-25 of 37 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Trainer Used the software for: 3-5 years ### "Cancellation acknowledged, but I was charged and received no support response" October 26, 2026 1.0 I used FreshLearn for my professional activity and cancelled my subscription on 06/08/2026 . On 06/08/2026, FreshLearn’s Customer Success team emailed me acknowledging that I had recently cancelled and offering a discount to remain subscribed. I did not accept any reactivation or continuation of the subscription. Despite this, my card was charged on 17/09/2026. I contacted support by e-mail several times, also in zoom, provided the relevant information and requested a resolution, but I have received no response. My concern is not only the charge itself. It is the absence of a clear cancellation confirmation, the charge after the cancellation was acknowledged, and the lack of response to repeated support requests.A platform used to manage professional training should provide reliable subscription administration and timely billing support. Until this matter is resolved, I cannot recommend FreshLearn to businesses that depend on dependable cancellation and billing processes. Pros I have nothing good to say about the platform, because they don´t care about the costumer! They only want subscribers! Cons I used FreshLearn for my professional activity and cancelled my subscription on 06/08/2026. They are not serius... they charged me the value for my subscription after I have cancelled it! Review Source R Reviewer Intuitive Healer and Intuition Teacher Used the software for: Less than 1 year ### "DO NOT TRUST THIS SERVICE" April 16, 2026 1.0 I've had multiple issues with this platform. In migrating my customers over from another platform almost all of them had billing issues, login issues and even getting kicked out of my platform. One customer got triple billed two months in a row. Despite asking for a refund multiple times they denied this. DO NOT USE THIS SERVICE. You are much better going with a more reputable platform. Pros Not much. They tried hard in the beginning to migrate my business from another platform and answered my questions but the migration didn't work properly and I lost customers and money. Cons Promised they would follow up on changes but never did. Did not deliver what they promised and then refused to take responsibility for it. Review Source R Reviewer E-Learning Instructor Used the software for: Less than 1 year ### "The Value of Patience in Achieving Quality Results: Insights from FreshLearn's Business Approach" December 3, 2025 5.0 In the fast-paced world of business, the pressure to deliver quick results often overshadows the importance of patience and thoroughness. FreshLearn exemplifies a business model that prioritizes quality over speed, demonstrating that taking the necessary time can lead to superior outcomes. This states how FreshLearn's patient approach contributes to their success and offers valuable lessons for other businesses aiming to enhance their product and service quality. Thank you again. Pros I am exceedingly satisfied with the service provided by FreshLearn's representative, \[sensitive content hidden\]. He demonstrates remarkable patience and remains committed until the task is completed. \[sensitive content hidden\] is well-versed in his field and exhibits considerable technical expertise. It is evident that he takes great pleasure in his work. I am grateful to \[sensitive content hidden\] for his time and dedication, which have resulted in a highly appealing website. Cons In today's rapidly evolving digital landscape, seamless communication is crucial for business success. As a valued member of the Fresh Learn community, I am expressing the desire to streamline my email management by integrating it directly with your website platform. This integration could potentially enhance the workflow, reducing the need for multiple platforms and thereby increasing efficiency. Therefore, I made an inquiry about connecting my email service, specifically Outlook, with my website platform through GoDaddy. I will be exploring the options available to facilitate this connection, potentially through a purchasable integration service as suggested by a GoDaddy representative. I do enjoy that FreshLearn has an “an-all-in-one-platform,” so this is one feature I would like to enhance. Review Source Renea A. CEO and Founder Used the software for: Less than 1 year ### "I love Fresh Learn!" August 21, 2024 5.0 I have enjoyed our process. I love how easy it is to create and manage courses on this platform. As a creator, it's fantastic to be able to connect with my students effortlessly through such a user-friendly online learning environment. Pros Customer Service is wonderful, Ease of Use, Creation of courses and pages have ready-made templates. Cons Currently there is nothing that we cant work out. Review Source Robin L. Founder and Administrator Used the software for: 3-5 years ### "Best in Customer Service" June 19, 2025 5.0 Friendly, helpful, efficient, and expert-level! I've had my FL site now for 2 1/2 years and have never regretted switching from Kajabi. The annual price is affordable and well worth the money. Pros I love the ease of creating online courses and landing pages. It's also great for my clients to login and use. And the customer service is always available - they know their product and always know what to do to either fix an issue or give me instructions. Just the best I've worked with! Cons I'm still waiting for the email to improve. I'm currently using a different platform for email, but plan to switch to FreshLearn as they continue to improve the email service. Review Source R Reviewer Founder Used the software for: 1-3 years ### "Great Platform and Customer Service" April 9, 2025 5.0 I like the platform and the price. FreshLearn helped me launch my courses and expand the offerings. Pros The customer service is THE BEST! I moved from Kajabi. It's much better. Cons Sometimes there is a learning curve for me. Review Source Amit K. Owner Used the software for: 1-3 years ### "Great Product - Excellent Service - Okay Visuals" May 27, 2025 5.0 Overall the Pros weigh more than the Cons. I am sure they are looking into this. May change in Font, color and look and feel. Pros Using it for last 1.5 year. Unlimited Courses, Great Option for Digital Download, Lot of options post uploading your course. Create landing pages, Sell programs online and so many more things. Best Part -- SUPPORT -- They are there for you all the time with quick response. Cons Visuals. I feel it should be more elegant in visuals. It's more technical looking and less engimatic. A lot of clients don't feel the site appealing to get on and do some learning. Review Source R Reviewer Owner operator Used the software for: Less than 1 year ### "Highly recommend this product, still takes some effort. Be patient creating a course if it you first time" June 4, 2025 5.0 Very happy, the reps are very personable and very available. New users though have to patient creating a course, it is not as easy as punching buttons, 1,2,3. It is easier after you create your first course. Pros FreshLearn gets back to me promptly and answers all my questions and is genuinely concerned. The price is very reasonable compared to the other lms systems Cons Maybe the online instructions can be more thorough. Maybe more stop by step instructions about for example 'how to connect a Stripe account' or' how to link from an outside website to your course.. Have a step by step instructions for subjects that commonly arise. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Yes to Freshlearn!" June 8, 2025 5.0 Pros Very user-friendly! Helpful support team. I love the marketing options available as well. Overall a great product. Cons I'd like a few more options to personalize the landing page. For example, arrows, stars, etc, Review Source R Reviewer Principal Broker Used the software for: Less than 1 year ### "Awesome platform and team " May 22, 2025 5.0 Everything is great First staff is very know and any bugs are worked through together creating a smooth product. I look forward to working together on more projects Pros The fresh learn platform diseases navigate, not only for me, but for our students, I highly recommended for course creators and users Cons No complaints it’s great \[sensitive content hidden\] and his team are knowledgeable dedicated and available as often as I need them. I have zero cons to list Review Source R Reviewer Principal Used the software for: Less than 1 year ### "Awesome platform to administer Real Estate Consumer Training Courses" May 26, 2025 5.0 Our experience is pretty cool. Easy to understand the platform and how it operates. The support is great. Pros The communication is terrific. The platform is easy to learn and work with. Love the Hire An Expert Cons Currently the system is working well. There are no complaints yet. We are fully satisfied and happy with the operation. Review Source R Reviewer COO Used the software for: 1-3 years ### "Great Platform" July 1, 2024 5.0 I moved from Thinkific and found that the support team at FreshLearn were so helpful in getting it set up for me. Pros All inclusive platform. Great support team. Professional presentation of materials. Cons It was a bit of a learning curve moving from a different platform but once I learned it, it has become very easy. Review Source R Reviewer Partner Used the software for: 1-3 years ### "Best LMS" March 8, 2022 5.0 We switched our offline courses to online mode with the help of Freshlearn LMS Pros Features are more exciting, easy to use, great customer support Cons Timer for project completion is not available Review Source R Reviewer Founder Used the software for: Less than 1 year ### "Highly recommend" April 8, 2025 5.0 Extremely willing and professional sales \[sensitive content hidden\] and support \[sensitive content hidden\]) staff. Pros The ease and speed at which you can seek technical support. The technical support, in this case, \[sensitive content hidden\] was very helpful and efficient. Cons A lot to understand at times during initial set up of the course for a non-technical person. Review Source R Reviewer Senior Manager Used the software for: 1-3 years ### "Freshlearn is the best online course platform" November 20, 2024 5.0 A very easy & user friendly platform. The best part is you can get the best of the features at a very affordable price. Also their human support system one that is surely required in the initial days for any course creator. I would recommend to everyone to start with Freshlearn for their online courses offering. Pros The best part is you can get the best of the features at a very affordable price. Also their human support system one that is surely required in the initial days for any course creator Cons Nothing as such, they are always around if I need any help from them to figure things out Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Fresh learn - easy to use with great customer service." November 14, 2024 4.0 Overall less daunting than most software. I expect to be testing my first courses soon. Pros I have worked on many teaching platforms like Learnworld and University scale LMS like Blackboard and Canvas. Freshlearn seems to hit a sweet spot for a small business as it has all the features I need for selling and delivering courses on a platform that isn't overly complicated but delivers a high quality user experience at a reasonable proice. Cons Some of the help resources were a bit hard to follow with unclear images but this is compensated by excellent and timely personal service from real people. Any questions I have had have been expertly answered in a few minute with screen shared examples on the site I am creating. Review Source R Reviewer Teacher Owner Used the software for: 1-3 years ### "Like the platform" November 28, 2024 5.0 very very good. I migrated from teachable Pros Support is very good. Lots of help setting it up Cons Can't think of anything. Everything is good. Review Source R Reviewer Director of BMC Learning Used the software for: 3-5 years ### "FreshLearn Customer Review" November 25, 2024 5.0 They've always been willing to work with us on our needs and have always been supportive. Pros They continues to add features and enhance their product. Cons Some limitations with customization. There are still additional features needed. Review Source R Reviewer Co-founder Used the software for: 1-3 years ### "This company has the best support and easiest navigation to get going quickly." November 26, 2024 5.0 I've used a lot of programs over time. Pros The best live support! Always easy to figure out. Cons Everything is fine. No complaints. :) Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Fantastic support team" November 18, 2024 5.0 Pros I liked the support team always competent and ready to have a call. Cons This is my first experience with a course platform so I can't make any comparison. Review Source R Reviewer Founder Used the software for: Less than 1 year ### "FreshLearn destroyed the technical SEO performance of my school" July 29, 2024 1.0 Pros Initially, I liked FreshLearn's price. But now, with companies like Squarespace getting in the e-learning space and charging about $500/year for a higher-quality product that FreshLearn, there is nothing I would recommend about FreshLearn. Cons FreshLearn destroyed the technical SEO of my school. My school suffered because of how FreshLearn migrated site (from Teachable). Specifically, FreshLearn did not migrate assets like images, CSS, fonts, custom code, etc. to native hosting, and kept these assets' legacy CDNs from Teachable. These hosting settings were in conflict with the rest of the FreshLearn settings and resulted in dramatic drop in SEO performance for my site. My school's performance index as measured by tools like \[sensitive content hidden\] dropped to low 20ies both on mobile and desktop. I had repeatedly attempted to correct this performance but was unsuccessful. Review Source JF Julian F. Operations Director Used the software for: 1-3 years ### "Worst SAS experience of my life" October 8, 2024 1.0 Very poor. The customer service purposely stonewalled me because I was trying to cancel. They just kept asking me questions, then stopped responding. Only after they billed the annual price did they tell me that they can't cancel my account, only I can in the dashboard, and they refused to refund me. Even though I asked for them to cancel it literally a year earlier, and regularly throughout the year. Pros Nothing. I was a "customer" for over a year, but only used there service for a day or two. Cons No free trial + no refund policy. The integrations were very poor and required Zapier for most things, which is not very secure. Their sales page design tools were outdated. There customer service was purposely bad. Review Source R Reviewer guide Used the software for: Less than 1 year ### "very happy with Fresh Learn." November 14, 2024 5.0 Whenever I ask for help, it is available and very helpful. As a layman in the programming field, I feel well supported and the solution is surprisingly simple. Pros The help, quick response and the building blocks. Cons I miss a complete overview of how everything is linked together. Short connections are easy to follow via all utilities, but small steps would help me more. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Poorly designed, terrible customer service" September 13, 2024 1.0 Fresh Learn is a prime example of getting what you pay for. The platform is VERY poorly designed. One example would be something as simple yet maddening as having to code the header and footer on every single page. There are many other issues such as this that you will encounter throughout your experience. Additionally, their customer service is awful. They take ages to get back to you and offer little to no actual assistance. If you're looking to save money and don't care how much of your own time you have to put into formatting and figuring out rudimentary issues, then Fresh Learn is your platform. Otherwise, I would recommend spending a bit more money for a better service. Pros The cost and the fact that they managed the migration from another platform. Cons How poorly the coding was and the customer service Review Source R Reviewer product designer Used the software for: Less than 1 year ### "\[sensitive content hidden\] made my day today!" May 10, 2024 5.0 \[sensitive content hidden\] made my day today! I am setting up my website and her technical help went above and beyond. I couldn't recommend Freshlearn and their support and customer teams more. They are just fantastic and helping you setting all the technical stuff allows you to focus on your content creation :) Pros Features, easy to set up, scalable plans, Customer and Support teams are just fantastic, they have an infinite patience... Cons not sure, I feel Freshlearn offers the most complete and affordable solutions in comparisons to other platforms Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.