# Page 2 | NEOED Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is NEOED the right Human Resources solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/246259/NEOED/reviews

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NEOED

4.5 (74)

[View alternatives](https://www.capterra.com/p/246259/NEOED/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of NEOED

## Showing most helpful reviews

Showing 26-50 of 74 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KR

Kenya R.  
HR generalist  
Education Management  
Used the software for: 1-2 years

### "NeoED is on Fire 🔥!!"

September 30, 2025

4.0

The company is amazing and I love how our opinions matter. For instance you can see how they have integrated improvements to insight and Onboard based on real client input.

Pros

Customer support is amazing!! We are using insight in production and getting ready to move forward with Onboard in 2026. The after implementation resources and support are invaluable. The Customer Success team are a phenomenal value also.

Cons

Navigating between employee and HR administrator is a little clunky. The documentation as a comprehensive training manual could be gathered in a list or spreadsheet type of format for those of us that have to trim new employees or retrain the existing ones. I spent a lot of time correlating the videos and links in one easy to use place. Why don’t we automatically have access to community.

Alternatives considered

[PeopleAdmin](https://www.capterra.com/p/130637/SelectSuite/)

Reason for choosing NEOED

Better offerings even before you started e forms and perform etc

Switched from

[PeopleAdmin](https://www.capterra.com/p/130637/SelectSuite/)

You offered more functionality and the intergration of ATS and onboarding.

Review Source

MT

Madeline T.  
Manager, Employee and Organizational Development  
Higher Education  
Used the software for: 2+ years

### "Feedback from a Junior College"

September 29, 2025

4.0

I've really enjoyed working with NEOED. There are a lot of training materials available on the Community hub. Their customer service team is awesome and is always positive (no matter how many times I call).

Pros

I like the functionality of the platform, and that they are always open to feedback and actually do something with it.

Cons

The learning curve has been a little difficult in our organization. We have had a lot of complaints about it being not user friendly, but are trying to train people more thoroughly.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

End of life product and the person on our team im charge of selecting our new ATS had experience with NEOGOV.

Review Source

TJ

Taurus J.  
Sr. HR Officer  
Higher Education  
Used the software for: 1-2 years

### "NeoEd Rocks!"

September 30, 2025

4.0

It has been a great experience. Very supportive tech support. The people that have assisted us in our journey have been wonderful, knowledgeable and helpful.

Pros

It is user friendly, it was easy to implement and I’m thankful for the community and the ideas that get implemented.

Cons

It is not quite multi college friendly yet. I say yet because I have faith that NeoEd listens and will get there.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing NEOED

NeoEd seemed to be more conducive for our environment .

Switched from

[PeopleAdmin](https://www.capterra.com/p/130637/SelectSuite/)

Cost and being more user friendly. We also switched for data analytics and being able to make adjustments as necessary ourselves and not having to always wait on the company to make the change for us e.g. adding fields to the requisition.

Review Source

JG

Jessica G.  
Assistant Director, Talent Management and Compensation  
Higher Education  
Used the software for: 2+ years

### "Higher Ed Review!"

October 1, 2025

4.0

Overall, I am happy with NEOED! I am very excited about the things I have learned at Ignite and I am excited to take it back to my team and implement new best practices.

Pros

I really enjoy NEOED's customer service. I feel like everyone is very helpful and willing to look further into my question if they do not have an immediate answer. I also like that NEOED is so customizable.

Cons

I feel like there can be gaps in knowledge regarding all of the things that NEOED is capable of. I do think the Quarterly Releases have been helpful in bridging this gap.

Switched from

[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)

Cornerstone was end of life for my institution.

Review Source

ZS

Zak S.  
Recruiter  
Human Resources  
Used the software for: 2+ years

### "Overall it’s great, but there’s a few small things…"

September 29, 2025

4.0

I would say overall it is very positive with a few minor frustrations. Closing/filling positions can be difficult (like, the actual action in NeoEd not finding someone) and formatting when making a bulletin is also difficult.

Pros

Easy to build recruitments and move candidates through steps. Also, the display for candidates is nice and, mostly, pretty easy to use.

Cons

Formatting in the text boxes is often difficult, and it feels like it gets “stuck” with a certain formatting and then I can’t change it. Especially when pasting in information, even if you click yes to fixing the text.

Review Source

HG

Heidi G.  
Director of Human Resources  
Higher Education  
Used the software for: 2+ years

### "Great HR of One product"

September 29, 2025

5.0

I am an HR of one, so it is super helpful for me to put things my employees need on the system and they can access them by themselves.

Pros

Ease of use! Super easy to use for me as the administrator and for my employees. Updates keep being made to keep the product working effectively and efficiently.

Cons

Wish some pieces could do more, such as providing trainings in different languages. I have employees from many different countries who speak many different languages. Would be great to have this as an option.

Review Source

RB

Rene B.  
Principal Human Resources Analyst  
Higher Education  
Used the software for: 2+ years

### "#1-NeoEd-Best"

September 29, 2025

5.0

Love it. Makes my roles. Enjoy that new updates are co scantly rolling out to address the concerns of the users.

Pros

Impersonation feature makes it easy to trouble shoot use issues. I am able to spend less time investigating the issue or avoid contacting customer service.

Cons

Custom fields are not integrate or transfer across all custom sections suck as requisition, job posting and hire authorizations. Love to see messaging customization when granting SME review in the eval steps.

Review Source

LF

Laci F.  
Director of Human Resources  
Higher Education  
Used the software for: 2+ years

### "NeoEd Review"

September 29, 2025

3.0

Pros

It seems to have the ability to be a one stop shop for so many things. The options appear to be fairly unlimited with its many products.

Cons

The eas of use is lacking; lack of clarity of best practices; things just don’t seem to make sense; difficult to keep up with updates.

Switched from

[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)

I’m not sure. I wasn’t involved in the decision.

Review Source

TC

Tim C.  
Human Resources Officer  
Education Management  
Used the software for: 2+ years

### "NEOED Review"

September 29, 2025

3.0

Good. It is very customizable, but has its limitations as stated above, bith in application and support.

Pros

Pre hire workflow. I like the form builder feature and assigning checklist tasks. Id like to be able to modify forms and workflows without having to reaet in progress workflows.

Cons

Customer service. You get an initial response that thanks you for your inquiry and that they'll get back to you in 48 hours, but you receive that email about 36 hours later. So you have to wait about 3-4 days to get a real response to your inqury. That's too long.

Review Source

JE

Jessica E.  
HRIS and Recruitment Manger  
Education Management  
Used the software for: 2+ years

### "NEOED and Me"

September 29, 2025

4.0

Good. I came into using the system after it had been implemented. The team that implemented was no longer employed by the time I came on. I think there should be some quick tools for somebody in that situation, other than just having some go to the community.

Pros

I do like that the system has multiple modules for a full employee life cycle making it a one stop shop for HR professionals.

Cons

There are too many clicks, back and forth -and not enough filter options. I find myself clicking between pages just to process one person instead of being able to click to the next applicant.

Review Source

AS

Angie S.  
Instructional coach  
Education Management  
Used the software for: 1-2 years

### "Learn in higher education"

September 30, 2025

4.0

Obverse positive but there are challenges for those’d in education. I feel like it was designed for public sector people outside of higher education

Pros

Learn platform helps manage professional development efficiently. Courses can be built with custom categories for both in person and custom online trainings.

Cons

Training transcripts cannot be separated by category. Our faculty need to track courses by category. It is a manual lookup and sort. External trainings through e-forms also creates challenges in the transcript.

Switched from

[Frontline Insights Platform](https://www.capterra.com/p/195241/Frontline-Education/)

To align with our other products including perform

Review Source

CZ

Courtney Z.  
HR Partner  
Higher Education  
Used the software for: 1-2 years

### "Good product "

October 1, 2025

4.0

Pros

User friendly. Easy for HR as well as employees to use. I love that we have multiple platforms in one place. Again, making is easy for users. Making it easier for IT and HR to manage.

Cons

Random updates all the time. It is hard for HR personel to keep up with all the changes. More help with integration of outside systems.

Switched from

[GreatPages](https://www.capterra.com/p/10003771/GreatPages/)

Cost, ease of use, better record retention.

Review Source

MS

Maria S.  
Associate director  
Education Management  
Used the software for: 2+ years

### "Neoed Ignite "

September 30, 2025

4.0

I still have a lot to learn and wish I had more time in my schedule to learn the system better and everything it has to offer.

Pros

What I like most about neoed is all of the systems it has to offer. It’s a benefit to direct employees to one system instead of multiple.

Cons

What I like least are The training can be difficult. So many clicks for one process. Changes happen so quickly.

Review Source

BS

Brooke S.  
Director  
Education Management  
Used the software for: 2+ years

### "Support for me"

September 29, 2025

5.0

Pros

Customer Support, implementation team, ease of products, and engagement of senior tech in product development

Cons

Becoming more clicky, product to product navigation is getting clunkier, security assignment in Learn is difficult

Review Source

JD

Joanna D.  
HR Recruitment Supervisor  
Higher Education  
Used the software for: 6-12 months

### "HR Professional in HigherEd"

September 29, 2025

4.0

It’s been pretty good. Some hiccups along that way but my implementation specialist was fantastic. \[sensitive content hidden\] was amazing!!

Pros

I love Insight and how easy it is to post a job. Also, how easy it is to create a Matrix. My hiring managers like how easy it is to score candidates.

Cons

That we are not able to send more than one E-offer. Also, that hiring managers are unable to see applications until candidates are moved to the referred list.

Switched from

[PeopleAdmin](https://www.capterra.com/p/130637/SelectSuite/)

Contract ended and we were looking for a better ATS

Review Source

JD

Jesus D.  
HRIS manager  
Education Management  
Used the software for: 1-2 years

### "Glad we made the switch to NEOED"

September 30, 2025

4.0

Extremely positive. I am a new customer and the level of support and knowledge is white glove. I am also impressed with the level of knowledge from our implementation consultant and manager.

Pros

The intuitive UI does not skimp on fearure richness. You can tell the prodict was built with the customer in mind.

Cons

Curently no consolidated admin area which makes it a little difficult to admin the system efficiently.

Switched from

[Cornerstone HR](https://www.capterra.com/p/166857/Cornerstone-HR/)

There was a heavy lack of interface cohesiveness

Review Source

BN

Bethany N.  
HR Generalist  
Higher Education  
Used the software for: 2+ years

### "Highly recommend! "

October 1, 2025

5.0

I love this platform and highly recommend it. It meets our needs well and has products that are really truly relevant and helpful in the workplace. I greatly appreciate how NeoEd leadership listens and responds to how their customers use the system and make adjustments to ensure it meets the needs for every one.

Pros

Easy to use. The platform is constantly changing to meet user needs and incorporate relevant technology and processes.

Cons

Unified dashboard can use some updates to be more user friendly and access relevant information more easily.

Review Source

LJI

Leo Jon I.  
Business Systems Analyst  
Higher Education  
Used the software for: 1-2 years

### "Best Customer Support"

September 30, 2025

5.0

My overall experience has been great with NeoEd. I would say that the help pages and community is amazing and easy for newcomers to learn from.

Pros

Customer Support is amazing. As a Business Systems Analyst that has to help support our HR, the hotline number has always been quick and responsive and I do like how they have access to mirror our roles and see our current environment setup. Probably one of the best support I’ve dealt with in products we use for our school campus

Cons

I do not have too much to say that I like least. It’s one of the better products and support we use.

Switched from

[Oracle Fusion Cloud HCM](https://www.capterra.com/p/72011/Oracle-HCM-Cloud/)

We were actually implementing Oracle then the feedback we got from campus was very negative so we switched to NEOED

Review Source

JM

Jonathan M.  
Administrative Assistant Ii  
Human Resources  
Used the software for: 2+ years

### "Happy with NeoED"

September 30, 2025

5.0

Pros

The simplicity. The clarity of tabs. Overall user friendly feel. It is quick and easy to search up my job descriptions.

Cons

UI is a little cluttered. I do not like how it lasts when searching for things. You start to type and it only registers a few letter.

Review Source

KT

Kerry T.  
Director  
Education Management  
Used the software for: 1-2 years

### "Neoed yeah!"

October 2, 2024

5.0

The experience of using neoed has been awesome better than my current system

Pros

Ease of use isthe best thing plus integration with other neoed modules

Cons

Not much but could uae more user friendly improvements

Alternatives considered

[Power School](https://www.capterra.com/p/16487/Power-School/)

Reason for choosing NEOED

Neoed had the best feature set among the various platforms

Switched from

[PhraseExpander](https://www.capterra.com/p/157546/PhraseExpander/)

Need a more user friendly system especially for customers

Review Source

AW

Ashley W.  
Coordinator, HR and Payroll  
Higher Education  
Used the software for: 2+ years

### "NEOED makes HR simpler"

October 3, 2024

4.0

Easy for HR Admins and Employees to complete tasks.

Pros

The integration between all the modules.

Cons

Insight is very complex and once it’s setup right it works so seamlessly!

Review Source

KW

Kelsea W.  
Director of HR  
Higher Education  
Used the software for: 2+ years

### "NeoEd - BSCC"

October 2, 2024

5.0

10/10! Again, NeoEd makes my life so much easier and my employees lives!

Pros

It makes my job so much easier being able to keep up with everything in NeoEd. I tell my organization that it’s a one stop shop for all things HR!

Cons

My only complaint is when you edit the steps on requisitions it will time out on you if you don’t move quick. I find myself trying to hurry to enter all the info or saving and going back in multiple times.

Review Source

AW

Amy W.  
Director of Human Resources  
Higher Education  
Used the software for: 2+ years

### "You can’t do HR without NEOED!"

October 2, 2024

5.0

Excellent customer service! Haven’t talked to one NeoEd staffer that wasn’t super friendly and helpful. User interface is literally for dummies so easy for all of our employees to use!

Pros

We moved from a paper recruitment process to fully online, woot, woot!!

Cons

Nothing! It’s perfection!! Don’t change anything except maybe fully build out HRIS so we can add it to our products! :)

Review Source

LB

Laci B.  
Director, Human Resources  
Higher Education  
Used the software for: 2+ years

### "NeoEd Ignite Review"

October 2, 2024

4.0

Pros

The workshops are on point for our needs.

Cons

Some of the most vital sessions filled quickly.

Switched from

[PeopleAdmin](https://www.capterra.com/p/130637/SelectSuite/)

Better usability in the new system. Contract was over.

Review Source

SB

Sean B.  
Assistant Superintendent  
Education Management  
Used the software for: 2+ years

### "NEOED is Great"

October 2, 2024

5.0

We have been very satisfied with the product. The number of candidates we receive has definitely increased. Looking forward to future enhancements and growing with the product.

Pros

The customer service we received when setting up the product was excellent. \[sensitive content hidden\] and the team were amazing.

Cons

Onboarding deactivates candidates when they separate.

Review Source

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