# eTailPet Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eTailPet Software - reviews, pricing plans, popular comparisons to other Point of Sale products and more. Source: https://www.capterra.com/p/246275/Sellit-POS --- # eTailPet Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eTailPet ## What is eTailPet? Founded in 2018 by an independent pet store owner, eTailPet is a full-service point of sale solution created for pet businesses. eTailPet’s all-in-one platform allows independent pet retailers to set up a fully integrated retail point of sale and online store that syncs inventory in real-time. Its product catalog offers more than 120,000 pre-built products, and an exclusive integration with Astro Loyalty simplifies the steps required to access its benefits for your customer and you. ## What is eTailPet used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/)[Kennel](https://www.capterra.com/kennel-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $149 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eTailPet?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.rainpos.com&name=eTailPet) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eTailPet 4.2 (13) VS. [3.8 (726)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $149 Flat Rate, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (13) Ease Of Use 3.8 (726) Value For Money 3.8 (11) Value For Money 3.6 (679) Customer Service 4.1 (12) Customer Service 3.6 (701) ## eTailPet alternatives [4.6 (367)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (220)](https://www.capterra.com/p/93413/DaySmart-Pet/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.9 (271)](https://www.capterra.com/p/144329/Time-To-Pet/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (60)](https://www.capterra.com/p/203713/Paw-Partner/reviews/) Starting price $44.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/246275/Sellit-POS/alternatives/) ## FAQs about eTailPet Overview ### Which roles and teams benefit most from eTailPet? eTailPet is most used by pet retail owners, store managers, and operations leaders who oversee daily sales, inventory, and customer service workflows. Business managers and COOs use it to streamline order management, improve operational visibility, and support growth, while consultants help businesses optimize retail processes and system adoption. Answer based on 13 reviews Overview ### What company size and specific industries is eTailPet built for? eTailPet is designed for independent pet stores, making it best suited for small businesses in the pet retail industry. It helps these retailers sell online, encourage repeat purchases, and manage their operations without relying on multiple systems or sacrificing their brand identity. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of eTailPet? eTailPet offers appointment scheduling, online booking, calendar management, and recurring appointments for service coordination. It also includes client management, customer history, and pet records such as an animal database and vaccine management. Additional features cover POS, inventory management, payment processing, SMS reminders, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does eTailPet integrate with? eTailPet integrates with 6 third-party tools, including Astro Marketing, Mailchimp, Postmates, ShipStation, TaxJar, and accessiBe. The catalog covers marketing, delivery, shipping, tax, and accessibility platforms, giving eTailPet users a concise set of built-in connections for common retail and service workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does eTailPet offer? eTailPet provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference materials and videos allow self-paced review of product steps and features. Getting Started and Support ### What customer support options does eTailPet offer? eTailPet provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. With no reviewer feedback about support topics available, user experience details such as response time, helpfulness, or common frustrations cannot be assessed from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Accounts 4.3 (7) 114.29% of 7 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Inventory Management 3.0 (7) 128.57% of 7 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Payment Processing 3.0 (5) 140.00% of 5 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Inventory Tracking 3.5 (4) 150.00% of 4 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Sales Reports 3.0 (4) 175.00% of 4 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Accounting Integration 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system eTailPet 80 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system A repository of information about animals in an organization's care Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Automated reminders and confirmations for booked appointments and events via text or email Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Manage relationships with customers and address customer concerns Add customized logos and colors to align with company branding Create labels for products that contain required information such as colors, sizes, dates, etc. Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Reminders sent via email Track employee schedules, availability, and performance across projects and tasks A list of events with their respective dates Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Mobile pet grooming business that can work from different locations Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Book meetings and appointments through a website or digital platform Manage and track customer orders for goods, investments, or any other purchases Automate order processes to improve operational efficiency in fulfillment, shipping, and more Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Saves and tracks pet birthdays For pet grooming businesses Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Receive data and information in real time Active reporting of data and metrics Upload, track, and submit receipts in a central database Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process For retailers Track and facilitate returns of products sold An order generated by a seller to a customer, containing details about products or services Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Database containing accurate and up-to-date information on all operational services Send messages via SMS Reminders sent via SMS/text message Manage the buying, selling, and holding of stocks Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered Get Advice We can help you find the software with the features you need. Features 3.9 (13) 3.9 Based on 13 reviews ## Pricing Value for money 3.8 (11) Core $149.00 Flat Rate,Per Month Value for money 3.8 (11) 3.8 Based on 11 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ TaxJar](https://www.capterra.com/p/163419/TaxJar/)[ accessiBe](https://www.capterra.com/p/212877/accessiBe/)[ Postmates](https://www.capterra.com/p/229317/Postmates/)[ Astro Marketing](https://www.capterra.com/p/248522/Astro-Marketing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (12) 4.1 Based on 12 reviews ## User reviews Overall rating 4.2 Based on 13 reviews Filter by rating 5(7) 4(4) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent IG Iris G. Store Manager Retail ### "Happy so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2026 I came in a year before we updated the system, it was an easy transition out of the old. It's quicker and more organized. I find it's pretty user friendly. Pros The Astro connection and the "universe". I also really like the messaging. It is much easier to send a quick text, and customers respond well to it. Cons Astro- it's a pain because we order products from more that one distributor and we have to change the "preferred dist." each time, in order to get credits. Switched from [ACE](https://www.capterra.com/p/91139/WebAR/) Needed the update. Speedier ordering and sales Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kymber W. Owner Retail ### "Great Software & Integration, nobody's perfect" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 27, 2026 Nobodys perfect, especially in POS. I do feel like Etails tries their best to hear feedback & improve. Overall I've enjoyed working with them Pros I love the integration with all the other programs we use. It is user friendly & The staff are friendly. Cons I wish they had more features in Booking, reports & texting. We would fully swap away from our other booking software if we were able to create our own auto-send texts and if booking had a few more key features in scheduling. I also wish I could run reports for sales over time and sales by customer. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Ive used etails in the past & liked their integration Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Teresa T. Owner Retail ### "Don’t hesitate to choose Etail Pet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 I really like it, the support is pretty good and I’ve not had hardly any down time with it, which I hear a lot of others do Pros The Product Universe, it is really nice to have the descriptions and photos of the products when I choose to sell online Cons Booking appointments, it will not tell me if an appointment is not available when I go to schedule it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TA Tracy A. Owner Retail ### "One stop shop" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 19, 2026 They are willing to listen to feedback, make changes better for the stores. Good customer service. Nice product. Pros The Integration of credit card system, POS, and website, inventory management has been nice to work with. Cons The booking component needs work for grooming customers. They are in the process of changing that and listening to stores feedback. So we shall see... Alternatives considered [franpos](https://www.capterra.com/p/141253/iConnect-POS/) [Shopify](https://www.capterra.com/p/83891/Shopify/) Reasons for choosing eTailPet Felt like a more oriented product towards the pet industry instead of just an ecomm platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR mellisa R. Owner Retail ### "Great POS system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2024 It was a relatively easy transition to start using it and Pros It is easy for our clerks to use and with the Astro and Credit Card integration's fewer mistakes are made by the clerks. Cons Having to enter a pin for so many functions. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) We wanted to use ecommerce and lightspeed would not work with a 3rd party to allow it so we switched to etailpet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Stephen M. Owner Retail ### "Industry focused POS is fantastic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 24, 2024 Great experience with eTailPet. We have opened two new locations and the onboarding was seamless. Pros eTailPet is functional, easy-to-use, and intuitive. Using an industry-focused POS and inventory management system saves time and money. We switched from Shopify, which worked, but demanded tons of extra time and effort to use. Cons eTailPet is still improving. There are a couple small things that could be tweaked to work better for us, but they are not critical. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) We were attracted to the industry focus of eTailPet, rather than continuing with a generic, one-size-fits-all point of sale. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD LeAnn D. Operations Manager Retail ### "Recommendation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 25, 2024 Pros We really like the automated features for inventory. Cons We came in early on and the data transfer was less than desireable. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Quickbooks was no longer an option and had no support available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 27, 2024 Hi LeAnn, Thank you so much for your response. We know the data and migration was a struggle and we have grown a ton since you have onboarded. Thank you for your honest feedback as we utilize it to make changes for the better! CH Chris H. Consultant Retail ### "Great System, Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 9, 2024 In a sentence: good, with some hiccups, but continuing to improve. The X factor here is the support that we receive from \[sensitive content hidden\]. He has always been very helpful and has an intimate understanding of the technical elements of the system. He is easy to reach and will spend time with you rolling up his sleeves to dig into a particular problem. \[sensitive content hidden\] has figured out/troubleshot problems more than he has had to "check with someone else and get back to us". We are lucky to have him in our corner! Pros I am in eTail almost daily, running reports on reports. The data I am able to grab has been extremely useful in making strategic finance decisions. It is incredibly detailed but gives lots of options for grouping/different angles to look at transaction level data. eTail has a lot of awesome functionality which is continuously being iterated on which has been incrementally beneficial to RPC Cons It can sometimes be a bit choppy with load times, often timing out (reports limits are tight for me). Its inability to speak to QuickBooks can be a challenge from an accounting standpoint and from what I have gathered certain elements such as the inability to go to negative inventory does create inventory tracking discrepancies. This is a bit nuanced but there are some reports that don't have the same data output, so, for example, you have to run each store separately since there is no column which shows that detail. If there is a date output, it will pull in time and creates an added step to scrub that data into a date format that will pivot by day/month/year. It would be great if there were other modifiers in the output that auto populate this date information. There are so many reports that do not show any detail surrounding date. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 27, 2024 Chris, thank you so much for your candor. We appreciate the honest feedback! We are making changes to further enhance our reporting capabilities but it definitely helps us learn more about the what and why needs fixing. Thank you for your partnership and we hope to grow together! JM Janet M. Owner Retail ### "Great POS " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 22, 2024 Great and always helpful. Troubleshooting is quick. Pros They have thought of everything for the pet industry. Their product universe is wonderful Cons Time zone difference is a problem at times. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) This was geared for pet industry. Made it easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2024 Janet, thank you for your review. We're glad to hear that you're benefitting from our vendor catalogs via the eTailPet Product Universe; it's certainly one of our most popular features! We're currently working on expanding service hours. Right now we're available for live support from 9:00 AM to 6:00 PM ET, but would love to have more availability. Stay tuned! CA Chris A. COO Retail ### "My ETailPet tale " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 March 21, 2024 Good Etails gave us the ability to increase our sales last year and we are happy overall. Pros Ease of use. Teaching someone the system Cons I know I pay 20% more than other businesses that use the same services of etails but they pay a one time annual fee. I would like some transparency on billing plans or the option for a one time fee for the year. Lack of SEO tools or services, for the price I’m paying we should have some reporting tools on hand for our dashboard The scheduling features are terrible for grooming. Not intuitive, labor intensive setup and poor functionality. Reasons for choosing eTailPet Pet focused inventory management. Testimonials from other retailers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 27, 2024 Thank you Chris for your feedback! We will have someone reach out to you to discuss billing more in detail for you so we all can be on the same page. Thank you again for your partnership and we hope to continue to grow together! [View all Reviews](https://www.capterra.com/p/246275/Sellit-POS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.