# eTailPet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eTailPet the right Point of Sale solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/246275/Sellit-POS/reviews --- eTailPet 4.2 (13) [View alternatives](https://www.capterra.com/p/246275/Sellit-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eTailPet Ease of use 4.2 Customer Service 4.1 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TA Tracy A. Owner Retail Used the software for: 1-2 years ### "One stop shop" May 19, 2026 4.0 They are willing to listen to feedback, make changes better for the stores. Good customer service. Nice product. Pros The Integration of credit card system, POS, and website, inventory management has been nice to work with. Cons The booking component needs work for grooming customers. They are in the process of changing that and listening to stores feedback. So we shall see... Alternatives considered [franpos](https://www.capterra.com/p/141253/iConnect-POS/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing eTailPet Felt like a more oriented product towards the pet industry instead of just an ecomm platform Review Source SM Stephen M. Owner Retail Used the software for: 2+ years ### "Industry focused POS is fantastic" July 24, 2024 5.0 Great experience with eTailPet. We have opened two new locations and the onboarding was seamless. Pros eTailPet is functional, easy-to-use, and intuitive. Using an industry-focused POS and inventory management system saves time and money. We switched from Shopify, which worked, but demanded tons of extra time and effort to use. Cons eTailPet is still improving. There are a couple small things that could be tweaked to work better for us, but they are not critical. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) We were attracted to the industry focus of eTailPet, rather than continuing with a generic, one-size-fits-all point of sale. Review Source JP Joseph P. Business Manager Retail Used the software for: Less than 6 months ### "Bought out by an investment firm" February 29, 2024 3.0 ETailPet has been bought out by Quilt Software, a software investment firm. Firms like this buy software that's considered "Mature" with a userbase, and provide as little service or features as possible to maintain an income flow. They promise a lot, and provide very little. My experience was the worst of any company I have worked with. They promised several features specifically that it was later discovered they did not have. Managers admitted to the misrepresentation, blaming the fact they sell different programs, and agreed to cancel and refund but when I requested it, they refused. They also delayed the cancellation until after the next billing cycle so they could get another months fees out of me. Pros They have a decent Astro Integration and a nice catalog of products. But the issues make these benefits worthless Cons They do not have integrated printing, you have to print through a print dialog from your browser, its slow and prone to errors. They try to claim this is "Integrated". They use PAX payment devices that are meant to be behind a counter (Violating the EMV requirements of not handling customers cards.) They can not handle vendor price files, you have to reformat and layout the data for their importer, and then it can not handle case qtys, multi vendors, or really anything you need for a pet store inventory. Review Source Response from Rain Retail Software June 27, 2024 Hi Joseph, Thank you so much for being honest with your feedback. This definitely provides insight as to where holes are and where we need to close the gap. We are looking to make changes for the better and really appreciate your honesty. We hope to continue to grow together! Thank you! TT Teresa T. Owner Retail Used the software for: 6-12 months ### "Don’t hesitate to choose Etail Pet" May 27, 2026 5.0 I really like it, the support is pretty good and I’ve not had hardly any down time with it, which I hear a lot of others do Pros The Product Universe, it is really nice to have the descriptions and photos of the products when I choose to sell online Cons Booking appointments, it will not tell me if an appointment is not available when I go to schedule it Review Source mR mellisa R. Owner Retail Used the software for: 1-2 years ### "Great POS system!" July 24, 2024 5.0 It was a relatively easy transition to start using it and Pros It is easy for our clerks to use and with the Astro and Credit Card integration's fewer mistakes are made by the clerks. Cons Having to enter a pin for so many functions. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) We wanted to use ecommerce and lightspeed would not work with a 3rd party to allow it so we switched to etailpet. Review Source LD LeAnn D. Operations Manager Retail Used the software for: 1-2 years ### "Recommendation" June 25, 2024 4.0 Pros We really like the automated features for inventory. Cons We came in early on and the data transfer was less than desireable. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Quickbooks was no longer an option and had no support available. Review Source Response from Rain Retail Software June 27, 2024 Hi LeAnn, Thank you so much for your response. We know the data and migration was a struggle and we have grown a ton since you have onboarded. Thank you for your honest feedback as we utilize it to make changes for the better! CA Chris A. COO Retail Used the software for: 6-12 months ### "My ETailPet tale " March 21, 2024 4.0 Good Etails gave us the ability to increase our sales last year and we are happy overall. Pros Ease of use. Teaching someone the system Cons I know I pay 20% more than other businesses that use the same services of etails but they pay a one time annual fee. I would like some transparency on billing plans or the option for a one time fee for the year. Lack of SEO tools or services, for the price I’m paying we should have some reporting tools on hand for our dashboard The scheduling features are terrible for grooming. Not intuitive, labor intensive setup and poor functionality. Reason for choosing eTailPet Pet focused inventory management. Testimonials from other retailers. Review Source Response from Rain Retail Software June 27, 2024 Thank you Chris for your feedback! We will have someone reach out to you to discuss billing more in detail for you so we all can be on the same page. Thank you again for your partnership and we hope to continue to grow together! JM Janet M. Owner Retail Used the software for: 2+ years ### "Great POS " March 22, 2024 5.0 Great and always helpful. Troubleshooting is quick. Pros They have thought of everything for the pet industry. Their product universe is wonderful Cons Time zone difference is a problem at times. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) This was geared for pet industry. Made it easier. Review Source Response from Rain Retail Software March 26, 2024 Janet, thank you for your review. We're glad to hear that you're benefitting from our vendor catalogs via the eTailPet Product Universe; it's certainly one of our most popular features! We're currently working on expanding service hours. Right now we're available for live support from 9:00 AM to 6:00 PM ET, but would love to have more availability. Stay tuned! CH Chris H. Consultant Retail Used the software for: 1-2 years ### "Great System, Great Customer Service" April 9, 2024 5.0 In a sentence: good, with some hiccups, but continuing to improve. The X factor here is the support that we receive from \[sensitive content hidden\]. He has always been very helpful and has an intimate understanding of the technical elements of the system. He is easy to reach and will spend time with you rolling up his sleeves to dig into a particular problem. \[sensitive content hidden\] has figured out/troubleshot problems more than he has had to "check with someone else and get back to us". We are lucky to have him in our corner! Pros I am in eTail almost daily, running reports on reports. The data I am able to grab has been extremely useful in making strategic finance decisions. It is incredibly detailed but gives lots of options for grouping/different angles to look at transaction level data. eTail has a lot of awesome functionality which is continuously being iterated on which has been incrementally beneficial to RPC Cons It can sometimes be a bit choppy with load times, often timing out (reports limits are tight for me). Its inability to speak to QuickBooks can be a challenge from an accounting standpoint and from what I have gathered certain elements such as the inability to go to negative inventory does create inventory tracking discrepancies. This is a bit nuanced but there are some reports that don't have the same data output, so, for example, you have to run each store separately since there is no column which shows that detail. If there is a date output, it will pull in time and creates an added step to scrub that data into a date format that will pivot by day/month/year. It would be great if there were other modifiers in the output that auto populate this date information. There are so many reports that do not show any detail surrounding date. Review Source Response from Rain Retail Software June 27, 2024 Chris, thank you so much for your candor. We appreciate the honest feedback! We are making changes to further enhance our reporting capabilities but it definitely helps us learn more about the what and why needs fixing. Thank you for your partnership and we hope to grow together! PJ Patricia J. Owner Retail Used the software for: 6-12 months ### "A Company that Promises a lot, but fails horribly. " September 23, 2023 1.0 Started out ok, they kept promising to add our "outside" products so it would show up online. Guess what, they never did, kept just ignoring the request. Our online presence dropped to nil. Their hosting gives "don't trust this site". They will not let you out without paying a year even if you don't want the product. If you are a business wanting to be online and POS, you better have some serious help working this program AND getting out!! Pros NOTHING, we have pages of tickets for help, emails from day two trying to get them to help us. Cons The entire program only works if your store only stocks what they have access to. They build their database off of you entering your products in the "universe" world. We asked specifically if our items that our common in pet stores and local people we buy from will be on our website. They said yes, turns out no it will not. It will only appear on the website if you pay money, for certain things, but no guarantee. They also kept our bank information on file. We had not intention of renewing with them after the first year. They took the $4k and said in a voice mail... when I said we are not renewing... Too bad, you didn't tell us (they didn't even contact us and we were not using the system) sucks to be you, no refund, use it if you want or not, we are keeping your money. Even amazon lets you return unwanted products. Go read employee reviews if you don't believe me. Reason for choosing eTailPet They sell a good game!! A real good game! End of day it is about the $$ Review Source Response from Rain Retail Software June 27, 2024 Hi Patricia, Although disheartening to read the review as it is we definitely appreciate you being so honest. This helps show where gaps are in our company and where we need to focus time and attention. We hope to further prove changes for the better and to earn your trust. Thank you again for providing such honest feedback! KW Kymber W. Owner Retail Used the software for: 2+ years ### "Great Software & Integration, nobody's perfect" May 27, 2026 4.0 Nobodys perfect, especially in POS. I do feel like Etails tries their best to hear feedback & improve. Overall I've enjoyed working with them Pros I love the integration with all the other programs we use. It is user friendly & The staff are friendly. Cons I wish they had more features in Booking, reports & texting. We would fully swap away from our other booking software if we were able to create our own auto-send texts and if booking had a few more key features in scheduling. I also wish I could run reports for sales over time and sales by customer. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Ive used etails in the past & liked their integration Review Source IG Iris G. Store Manager Retail Used the software for: 2+ years ### "Happy so far" May 28, 2026 5.0 I came in a year before we updated the system, it was an easy transition out of the old. It's quicker and more organized. I find it's pretty user friendly. Pros The Astro connection and the "universe". I also really like the messaging. It is much easier to send a quick text, and customers respond well to it. Cons Astro- it's a pain because we order products from more that one distributor and we have to change the "preferred dist." each time, in order to get credits. Switched from [ACE](https://www.capterra.com/p/91139/WebAR/) Needed the update. Speedier ordering and sales Review Source RH Roberto H. Owner Retail Used the software for: 2+ years ### "Easy to Use" March 20, 2024 5.0 Pros Ease to updating and manage customers, auto orders and online management. Cons None at this time. Review Source Response from Rain Retail Software June 27, 2024 Roberto! Thank you so much for your partnership! We appreciate your feedback and look forward to growing together. Thanks! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.