Capterra Logo
Helping businesses choose better software since 1999
PRTG Enterprise Monitor

PRTG Enterprise Monitor

4.7 (56)
Reviewer PictureReviewer Picture
Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on January 6th, 2025.
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Recent review

"PRTG Enterprise Monitor, A Network Engineers' Dream Tool"

5.0

Balayo S. - IT ManagerMarch 25, 2024

STARTING PRICE

$17,599

per year
usage based

Free Trial
Available

EASE OF USE

4.5/5

Based on Capterra user reviews

TOP RATED

2024  Shortlist Badge

What is PRTG Enterprise Monitor?

Paessler PRTG Enterprise Monitor is vendor agnostic. It can monitor almost every device, application, or service using all common monitoring protocols or the documented API. But even beyond classic IT, it supports industry-specific protocols to monitor medical devices, shop floors, IoT setups, and much more. It's one solution for your entire monitoring, from infrastructure to network, from applications to cloud services, from databases to storage, from virtual environments to IoT, and much more.

Do you work for Paessler GmbH?Manage this profile page
PRTG Enterprise Monitor- Alarm Management and SLA Modeling
PRTG Enterprise Monitor- IT Ops Dashboard
PRTG Enterprise Monitor- Datacenter Mapping Example
PRTG Enterprise Monitor- Distributed Monitoring Map
PRTG Enterprise Monitor- Monitoring Everything In Your Network

Compare with a popular alternative

PRTG Enterprise Monitor

4.7 (56)
PRTG Enterprise Monitor

VS.

USD $17599.00
Per Year
USD $129.00
Per Month
Starting Price
Free Version
Free Trial
Free Version
Free Trial
Pricing Options
67
145
Total Features
0
22
Total Integrations
4.5 (56)
4.6 (415)
Ease Of Use
4.5 (56)
4.6 (415)
Value For Money
4.5 (56)
4.5 (415)
Customer Service

Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to PRTG Enterprise Monitor

Ease of Use
4.4
Customer Service
4.2
Features
4.5
Value for Money
4.4
Ease of Use
4.5
Customer Service
4.5
Features
4.6
Value for Money
4.5
Ease of Use
4.6
Customer Service
4.5
Features
4.5
Value for Money
4.6

PRTG Enterprise Monitor Reviews

Showing 5 of 56 reviews
Overall
4.7
Ease of Use
4.5
Customer Service
4.5

Pros

  • The ease of setting up and the flexibility that the system has. The range of tools PRTG offers is amazing for its price.

  • I love that it includes native support for a lot of brands and products like Servers, Routers, Firewalls, Switches, Workstations, Software, etc. The ease of use of PRTG is incredible.

  • Overall experience has been good, it does what it says and it has been very useful for monitoring our systems.

  • The ease of setup was wonderful and it served almost all our needs out of the box.

Cons

  • Having to license and manage a windows server just for PRTG is a bummer.

  • Too hard to read sometimes about notification.

  • I run a single server with close to 10,000 sensors, which is considered the maximum for a single server and I see performance problems from time to time because I run it at red line.

  • Its hard to find something, set up the notification hierarchy, small improvmnet in notification email looks.

Most Helpful Reviews for PRTG Enterprise Monitor

Balayo S. avatar
Balayo S.
IT Manager
Hospitality, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
2.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 25, 2024

"PRTG Enterprise Monitor, A Network Engineers' Dream Tool"

Overall: Overall Paessler Enterprise Monitor is great IT infrastructure Monitoring tool with great features and core functionalities that IT operations would need to well monitor and make decisions about their infrastructure.

Pros: 1. Reporting features that fully give an Insight of all IT infrastructure from small to large scale, offering IT Engineers and Operators all the information they need in one single place. 2. The ability to monitor IT applications, services, Capacity and Configuration management.

Cons: The sensor layout and management isn't well automated for easier understanding and could be confusing if handed over without proper documentation

Switched From: Intermapper
Reasons for Switching to PRTG Enterprise Monitor: PRTG Enterprise seemed more scalable Network Monitoring Solution offering more centralized overview of multiple PRTG installations.

Vendor Response

By Paessler GmbH on April 29, 2024
Dear Balayo, Thank you very much for your positive review! We're pleased to hear that PRTG Enterprise Monitor offers comprehensive reporting and monitoring capabilities, making it a dream tool for network engineers. We're committed to continuously improving our features to ensure that IT operations have all the insights they need to effectively manage their infrastructure. Your Paessler Team
Frank L. avatar
Frank L.
Infrastructure Architect
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 2, 2024

"Nothing stands alone but PRTG is stable"

Overall: Best of the available options when surveying the field.

Pros: A great map, lots of sensors, good educational online training, customizable.

Cons: Not the most intuitive, consumes quite a lot of compute resources.

Alternatives Considered: Nagios Core and System Center
Reasons for Choosing PRTG Enterprise Monitor: PRTG was the product most friends and partners could agree upon.
Reasons for Switching to PRTG Enterprise Monitor: We had problems that KS-Soft support couldn't fix.

Vendor Response

By Paessler GmbH on April 29, 2024
Dear Frank, Thank you very much for your positive feedback! We're glad you find PRTG stable and appreciate its comprehensive features. We strive to provide the best solution for network monitoring and are pleased that it stands out among other options in the field. Your Paessler Team
Paul V.
Head of Operations
Information Technology and Services, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 17, 2024

"PRTG Enterprise Monitor Has Incredible Capabilities: It Is So Accurate"

Overall: Since we implemented PRTG Enterprise Monitor, the experiences have been amazing. PRTG Enterprise Monitor works so well for us.

Pros: PRTG Enterprise Monitor is a powerful networking solution that suit our needs. I am impressed by the capabilities and ease of use of PRTG Enterprise Monitor.

Cons: PRTG Enterprise Monitor is easy to use, reliable and flawless.

Reasons for Switching to PRTG Enterprise Monitor: PRTG Enterprise Monitor is more accurate and efficient to use.
Rafael A.
N/E
Computer Networking, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
September 22, 2022

"Involved needing to get more hands on"

Pros: the alerting is on point as it barks about everything if your not carefull

Cons: the landscape for displaying visual maps needs a lot of work.

Switched From: Intermapper
Reasons for Switching to PRTG Enterprise Monitor: Not my choice - i loved Intermapper the visuals are great for mapping the landscape

Vendor Response

By Paessler GmbH on September 28, 2022
Dear Rafael, Thank you for leaving us a review! Cheers, Paessler AG
Rian S.
IT Infrastructure Manager
Logistics and Supply Chain, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
November 6, 2024

"Not my favourite monitoring tool but worth a look"

Overall: PRTG does what it says on the tin, and in fairness it does it very well. It's reliable and it's flexible, I find their free SNMP monitoring tool extremely helpful when troubleshooting issues with monitoring older routers/firewalls/printers etc. We didn't have the cloud version but another chap I know who does in IT said the mobile app and push notifications were a life saver. The ability to monitor SLA's as well is also handy for working towards KPI's and keeps the management team happy, coupled with the extremely customisable reports.

Pros: The best thing by far about PRTG Enterprise was the ability to have multiple PRTG server instances in different locations, but all visible within one 'master' view. This was particularly helpful when you have sites across seas like I did when I used it, in Latvia and Slovenia. They had their own PRTG server that the remote IT hands could monitor and keep on top of, but as Infrastructure Manager it allowed me to also keep an eye on things and help out where needed.

Cons: It's hard to describe, but I just didn't like the UI of PRTG in general, the interface didn't feel as nice and user-friendly as other tools and just seemed to be less intuitive and aesthetically pleasing. But that's not to say that it lacks any features and it may well have just been me that couldn't figure out how to make it look 'nice'.

Alternatives Considered: Auvik, Zabbix and WhatsUp Gold
Reasons for Choosing PRTG Enterprise Monitor: The main reason was for the unlimited number of PRTG remote servers which we could deploy and then manage/view in a single pain of glass style dashboard.

Vendor Response

By Paessler GmbH on November 8, 2024
Dear Rian, Thank you for your thoughtful review! We're glad that the centralized view supported monitoring across multiple locations and that features like SNMP monitoring were helpful for troubleshooting. We are continuously working to improve the UI, and feedback like yours is invaluable. Your Paessler Team