Sabre

ClientBase

2.5 / 5 6 reviews


Average Ratings

6 Reviews
  • 2.5 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Sabre
  • www.sabre.com

About ClientBase

Offer personalized service every time you talk with a customer by managing your data centrally with the leading Customer Relationship Management (CRM) tool for agencies. ClientBase Windows is the dedicated CRM tool designed specifically for travel agencies to provide complete profile, contact and trip management abilities. As part of the Sabre Red Revenue Suite, ClientBase Windows provides the information and efficiencies for agents to develop and maintain client relationships .


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ClientBase Features

  • Central Reservation System
  • Customer Database
  • Flight Booking
  • GDS / OTA Integration
  • Itinerary Creation
  • Marketing Management
  • Payment Processing
  • Promotions Management
  • Quote Management
  • Rental Car Reservations
  • Single / Group Reservations

ClientBase Reviews Recently Reviewed!


This software was included through the host agency I book under. It was too cumbersome to use

Mar 16, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The ability to segment my clients into markets and the integration with vendors (some). This integration makes moving all the information, prices, inventory and so on over to ClientBase, eliminating entering the information and avoiding types or errors. You can also book directly from ClientBase, certain vendors but it was too complicated.

Cons: This was overly complicated and to use all the features required too many places to enter information. As an end user, I wasn't able to create reports, get master lists of clients, add clients in bulk and I was limited by what changes and updates on my account I could make.

I am not sure if this is based on the host company's security limits they set up or if ClientBase doesn't allow for the end user to have more control. For travel industry professionals using a host agency and looking at this feature as a perk I would suggest looking into other options for your client CRM

In general, this software was much to complicated and very limited in the ability to customize for your individual needs and branding.

Although this was included in my program fee, I ended up purchasing another CRM that allowed more branding and control.

Overall: I didn't receive any benefits from this software. If someone is using this as a end user, especially through a travel host company, the lack of control and ability to update and change the features didn't work for me. As a business owner I need and want a product that I have 100% control over.

One of the other problems with this software and the lack of control/ownership was a mistake made by the administrator at my host company. I had access to every other agent (independent) client list with details. Not worth the risk in my opinion, along with the other cons.

What century is this from? Maybe my company hasn't updated but....

Feb 08, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: I'm a new user to this software but if I go home and don't shoot myself after using it, that would be a plus. It does have the ability to prepare and send good looking documents that come from SABRE bookings, so that's good.

Cons: The version that we have (and I don't know if there is one that is newer or not) is SOOOOOO antiquated.... to me. The UI is very dated and the functionality is all over the place. It's ugly to look at, which is very frustrating.

Overall: I am forced to use it at my company as a database, but I'm trying to work around having to use it at all.

I worked in sabre for many years.

Oct 05, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how easy it is to use. I also like that there is a great help forum where you can look up different codes and print them.

Cons: I didnt like that it wasnt windows based like Sabre plus. Its not as user friendly for someone learning, but once you know what you are doing I love that it is extremely fast.

Overall: I did not use this software at my current job, but I did at past jobs

This company is way overpriced and the service is terrible.

Aug 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: This company could not export my data when I decided to leave. Too many options just as good and much lower price. Total waste of money on this product, and now I have totally rebuild my database. Sales Rep. would not bother to help, nor return my emails.

Godawful 1990s Style Software

Jul 18, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I didn't pay to use this software - glad I didn't, because it is awful.

Cons: I liked least its awful color patterns, its lack of any semblance of logic as to how it is organized.

Just overall an awful, awful piece of software, whoever designed this should be shot and urinated upon.

Overall: The product may have been impressive in the early 2000s, but nowadays it is amazing that this still passes for acceptable software.
The whole layout is an ugly mish-mash, using the most jarring and blurred together colors possible.
The program seems to have no logic whatsoever in how it works, and there is an alarming lack of any tutorial videos for the software on youtube.

Recommendations to other buyers: Don't ever, ever use this software, it is terrible.

Great Travel CRM

Jun 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Our organization uses the TRAMS back office accounting system as well as the ClientBase product. We offer ClientBase for Windows as well as ClientBase Online and I love the multiple platforms for accessing the system depending on our needs. The overall ease of use of the products is wonderful - it's very intuitive and user friendly. I highly recommend ClientBase as a CRM to track everything about your clients and as an invoicing tool.