# ClientBase Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ClientBase Software - reviews, pricing plans, popular comparisons to other Travel Agency products and more. Source: https://www.capterra.com/p/2463/ClientBase/pricing --- # ClientBase Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ClientBase ## What is ClientBase? Offer personalized service every time you talk with a customer by managing your data centrally with the leading Customer Relationship Management (CRM) tool for agencies. ClientBase Windows is the dedicated CRM tool designed specifically for travel agencies to provide complete profile, contact and trip management abilities. As part of the Sabre Red Revenue Suite, ClientBase Windows provides the information and efficiencies for agents to develop and maintain client relationships . ## What is ClientBase used for? [Travel Agency](https://www.capterra.com/travel-agency-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $60 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClientBase?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sabretravelnetwork.com&name=ClientBase) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClientBase 3.3 (14) VS. [4.8 (524)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting Price $60 Per User, Per Month Starting Price $79 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.7 (14) Ease Of Use 4.7 (524) Value For Money 2.8 (9) Value For Money 4.7 (498) Customer Service 2.7 (11) Customer Service 4.8 (518) ## ClientBase alternatives [4.7 (423)](https://www.capterra.com/p/171040/TravelPerk/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (19)](https://www.capterra.com/p/135112/TravelWorks/reviews/) Starting price $145.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.8 (29)](https://www.capterra.com/p/181137/Signature/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Lanes & Planes](https://www.capterra.com/p/183676/Lanes-Planes/) [4.6 (685)](https://www.capterra.com/p/183676/Lanes-Planes/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183676/Lanes-Planes/) [View all alternatives](https://www.capterra.com/p/2463/ClientBase/alternatives/) ## FAQs about ClientBase Overview ### Which roles and teams benefit most from ClientBase? ClientBase is most used by travel agents, travel consultants, and agency owners who need to manage client profiles, itineraries, bookings, and follow-up communication. Operations leaders, directors, and customer-facing support staff benefit from it for tracking sales activity, organizing service workflows, and maintaining visibility across client relationships and agency performance. Answer based on 13 reviews Overview ### What company size and specific industries is ClientBase built for? ClientBase is designed for airlines, hotels, and travel agencies that need a customer relationship management system for vendor profile creation, survey collection, and contract tracking. The target company size is not specified, but the product is built for organizations in the travel and hospitality sectors. Features and Usability ### What are the key features of ClientBase? ClientBase offers client management, itinerary creation, reservations management, payment processing, and reporting/analytics for travel agencies. It also includes dynamic content tools to support client-facing information and booking workflows across travel-related operations. Getting Started and Support ### What training and onboarding options does ClientBase offer? ClientBase provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided training, webinars cover scheduled instruction for groups, and documentation offers written reference material for self-paced review and ongoing support. Getting Started and Support ### What customer support options does ClientBase offer? ClientBase provides chat support. Users can contact support through chat for help with product questions and account issues. No reviewer feedback about response speed, helpfulness, or common support frustrations is available in the catalog data, so support experience cannot be assessed further. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Client Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage contact details and communication with clients For Travel Agencies 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Serves travel agencies Itinerary Creation 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Reservations Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Dynamic Content 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Payment Processing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions ClientBase 7 features Manage contact details and communication with clients Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Serves travel agencies Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Accept, record, and reconcile financial transactions View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Features 2.8 (13) 2.8 Based on 13 reviews ## Pricing Value for money 2.8 (9) Free Trial Basic $60.00 Per User,Per Month Value for money 2.8 (9) 2.8 Based on 9 reviews ## Support, customer service and training options Customer Service 2.7 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.7 (11) 2.7 Based on 11 reviews ## User reviews Overall rating 3.3 Based on 14 reviews Filter by rating 5(3) 4(2) 3(7) 2(0) 1(2) Mentioned topic Sorted by most recent AU Anonymous User ASESOR DE VIAJES Leisure, Travel & Tourism ### "optimiza el trabajo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2023 es una forma eficiente y muy profesional para mejorar el trabajo y mantener contentos a los clientes al estar pendiente de ellos, y de sus preferencias, permite agilizar y optimizar el trabajo ya que se carga previamente la información y los datos del pasajero sobre todo para clientes habituales o corporativos es ideal, se ahorra tiempo y se evitan errores. Pros permite optimizar y trabajar de forma más rapida y ordenada, facilita y agiliza el proceso de creación de reservas, itinerarios ya que la información del o los pasajeros se encuentra cargada previamente Cons algunas veces he presentado problemas o algun tipo de error cuando se esta ingresando la información del cliente y toca empezar de nuevo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Online retail sales Cosmetics ### "Wasnt aware of actual purpose of software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 October 13, 2022 Not too great, wish we were more informed Pros We continued to use this software to list our clients/customers and keep them orderly. Used it to know which ones we are currently signed up for our weekly email list and which customers were not. had I known it was for travel, we would not have implemented it at my company. Cons Wasnt aware this was primarily for travel when we implemented it. It seemed to be marketed like a basic CRM software, it was unclear what the actual purpose was. Also seemed to be quite complicated, compared to other CRM software that I have used Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Charlene W. Owner Entertainment ### "Client Base review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 April 14, 2022 It's been a good product, but unfortunately, it hasn't kept up with the times and it takes a long time to enter one booking Pros It captures a lot of data in one place and has an accounting system Cons There is no inventory management so we have to use excel spreadsheets to track group inventory Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CJ Charlene J. Travel Agent Airlines/Aviation ### "It's okay - that about it" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 8, 2019 Pros It was free, and came with our software package, so it was better than nothing. Passenger data is easy to find. Cons Somewhat outdated appearance and was not an intuitive piece of software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Unit Head Marketing and Advertising ### "Outdated" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 May 8, 2019 Slow, confusing, lots of room for human error. Pros \-It hosts all the info you need -It is well-renowned in travel business -Good for leisure travel booking/invoicing Cons \-super outdated -slow/glitchy -not compatible/friendly for all kinds of computers -confusing to understand the variations for each kind of booking -terrible UI/UX - needs to be updated ASAP -Industry standard but sites like GroupDesk are going to start taking the reign I think Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Timothy G. Director Leisure, Travel & Tourism ### "Functional but not user-friendly" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 February 23, 2019 My company uses the online version, and I really found it overly cumbersome. It takes way too many steps to create an invoice. Luckily, we have another option so I use that. Pros It does give you the opportunity to manage your clients and invoices all in one spot. Cons I do not find it to be intuitive or user-friendly, and it took lots of trial-and-error to finally figure out the invoicing process, and once the invoice is created I don't really like the look of it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User #ONO Leisure, Travel & Tourism ### "Sabre Client Base" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 19, 2019 I use Client Base sometimes but not often due to navigating. Pros What I like most is that all passengers information is easily located. Cons What I liked least was the set up is not as the Sabre. Navigating is not easy if you don't know Sabre. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Debra E. CSR Consumer Services ### "Great Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2018 Pros I like having all my clients in one place and the invoicing is awesome. Cons There is nothing that I did not like about this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK beth k. owner Leisure, Travel & Tourism ### "This software was included through the host agency I book under. It was too cumbersome to use" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 March 16, 2018 I didn't receive any benefits from this software. If someone is using this as a end user, especially through a travel host company, the lack of control and ability to update and change the features didn't work for me. As a business owner I need and want a product that I have 100% control over. One of the other problems with this software and the lack of control/ownership was a mistake made by the administrator at my host company. I had access to every other agent (independent) client list with details. Not worth the risk in my opinion, along with the other cons. Pros The ability to segment my clients into markets and the integration with vendors (some). This integration makes moving all the information, prices, inventory and so on over to ClientBase, eliminating entering the information and avoiding types or errors. You can also book directly from ClientBase, certain vendors but it was too complicated. Cons This was overly complicated and to use all the features required too many places to enter information. As an end user, I wasn't able to create reports, get master lists of clients, add clients in bulk and I was limited by what changes and updates on my account I could make. I am not sure if this is based on the host company's security limits they set up or if ClientBase doesn't allow for the end user to have more control. For travel industry professionals using a host agency and looking at this feature as a perk I would suggest looking into other options for your client CRM In general, this software was much to complicated and very limited in the ability to customize for your individual needs and branding. Although this was included in my program fee, I ended up purchasing another CRM that allowed more branding and control. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Luxury Travel Agent ### "What century is this from? Maybe my company hasn't updated but...." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 February 8, 2018 I am forced to use it at my company as a database, but I'm trying to work around having to use it at all. Pros I'm a new user to this software but if I go home and don't shoot myself after using it, that would be a plus. It does have the ability to prepare and send good looking documents that come from SABRE bookings, so that's good. Cons The version that we have (and I don't know if there is one that is newer or not) is SOOOOOO antiquated.... to me. The UI is very dated and the functionality is all over the place. It's ugly to look at, which is very frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/2463/ClientBase/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.