# ClientBase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClientBase the right Travel Agency solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2463/ClientBase/reviews --- ClientBase 3.3 (14) [View alternatives](https://www.capterra.com/p/2463/ClientBase/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ClientBase Ease of use 2.7 Customer Service 2.7 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Debra E. CSR Consumer Services Used the software for: I used a free trial ### "Great Solution" November 20, 2018 5.0 Pros I like having all my clients in one place and the invoicing is awesome. Cons There is nothing that I did not like about this software Review Source CW Charlene W. Owner Entertainment Used the software for: 2+ years ### "Client Base review" April 14, 2022 5.0 It's been a good product, but unfortunately, it hasn't kept up with the times and it takes a long time to enter one booking Pros It captures a lot of data in one place and has an accounting system Cons There is no inventory management so we have to use excel spreadsheets to track group inventory Review Source bK beth K. owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "This software was included through the host agency I book under. It was too cumbersome to use" March 16, 2018 3.0 I didn't receive any benefits from this software. If someone is using this as a end user, especially through a travel host company, the lack of control and ability to update and change the features didn't work for me. As a business owner I need and want a product that I have 100% control over. One of the other problems with this software and the lack of control/ownership was a mistake made by the administrator at my host company. I had access to every other agent (independent) client list with details. Not worth the risk in my opinion, along with the other cons. Pros The ability to segment my clients into markets and the integration with vendors (some). This integration makes moving all the information, prices, inventory and so on over to ClientBase, eliminating entering the information and avoiding types or errors. You can also book directly from ClientBase, certain vendors but it was too complicated. Cons This was overly complicated and to use all the features required too many places to enter information. As an end user, I wasn't able to create reports, get master lists of clients, add clients in bulk and I was limited by what changes and updates on my account I could make. I am not sure if this is based on the host company's security limits they set up or if ClientBase doesn't allow for the end user to have more control. For travel industry professionals using a host agency and looking at this feature as a perk I would suggest looking into other options for your client CRM In general, this software was much to complicated and very limited in the ability to customize for your individual needs and branding. Although this was included in my program fee, I ended up purchasing another CRM that allowed more branding and control. Review Source RG Rickie G. Assistant Property Manager Airlines/Aviation Used the software for: 2+ years ### "I worked in sabre for many years. " October 5, 2017 4.0 I did not use this software at my current job, but I did at past jobs Pros I like how easy it is to use. I also like that there is a great help forum where you can look up different codes and print them. Cons I didnt like that it wasnt windows based like Sabre plus. Its not as user friendly for someone learning, but once you know what you are doing I love that it is extremely fast. Review Source VR Verified Reviewer Unit Head Marketing and Advertising Used the software for: 6-12 months ### "Outdated" May 8, 2019 3.0 Slow, confusing, lots of room for human error. Pros \-It hosts all the info you need -It is well-renowned in travel business -Good for leisure travel booking/invoicing Cons \-super outdated -slow/glitchy -not compatible/friendly for all kinds of computers -confusing to understand the variations for each kind of booking -terrible UI/UX - needs to be updated ASAP -Industry standard but sites like GroupDesk are going to start taking the reign I think Review Source VR Verified Reviewer Luxury Travel Agent Used the software for: Less than 6 months ### "What century is this from? Maybe my company hasn't updated but...." February 8, 2018 3.0 I am forced to use it at my company as a database, but I'm trying to work around having to use it at all. Pros I'm a new user to this software but if I go home and don't shoot myself after using it, that would be a plus. It does have the ability to prepare and send good looking documents that come from SABRE bookings, so that's good. Cons The version that we have (and I don't know if there is one that is newer or not) is SOOOOOO antiquated.... to me. The UI is very dated and the functionality is all over the place. It's ugly to look at, which is very frustrating. Review Source HM Hudson M. Media Production Used the software for: 1-2 years ### "Godawful 1990s Style Software" July 18, 2016 1.0 The product may have been impressive in the early 2000s, but nowadays it is amazing that this still passes for acceptable software. The whole layout is an ugly mish-mash, using the most jarring and blurred together colors possible. The program seems to have no logic whatsoever in how it works, and there is an alarming lack of any tutorial videos for the software on youtube. Pros I didn't pay to use this software - glad I didn't, because it is awful. Cons I liked least its awful color patterns, its lack of any semblance of logic as to how it is organized. Just overall an awful, awful piece of software, whoever designed this should be shot and urinated upon. Review Source SR Shannon R. Owner / Travel Consultant Used the software for: 2+ years ### "This company is way overpriced and the service is terrible. " August 25, 2017 1.0 Cons This company could not export my data when I decided to leave. Too many options just as good and much lower price. Total waste of money on this product, and now I have totally rebuild my database. Sales Rep. would not bother to help, nor return my emails. Review Source VR Verified Reviewer Online retail sales Cosmetics Used the software for: Less than 6 months ### "Wasnt aware of actual purpose of software" October 13, 2022 3.0 Not too great, wish we were more informed Pros We continued to use this software to list our clients/customers and keep them orderly. Used it to know which ones we are currently signed up for our weekly email list and which customers were not. had I known it was for travel, we would not have implemented it at my company. Cons Wasnt aware this was primarily for travel when we implemented it. It seemed to be marketed like a basic CRM software, it was unclear what the actual purpose was. Also seemed to be quite complicated, compared to other CRM software that I have used Review Source VR Verified Reviewer #ONO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Sabre Client Base" January 19, 2019 3.0 I use Client Base sometimes but not often due to navigating. Pros What I like most is that all passengers information is easily located. Cons What I liked least was the set up is not as the Sabre. Navigating is not easy if you don't know Sabre. Review Source VR Verified Reviewer ASESOR DE VIAJES Leisure, Travel & Tourism Used the software for: 2+ years ### "optimiza el trabajo" June 6, 2023 5.0 es una forma eficiente y muy profesional para mejorar el trabajo y mantener contentos a los clientes al estar pendiente de ellos, y de sus preferencias, permite agilizar y optimizar el trabajo ya que se carga previamente la información y los datos del pasajero sobre todo para clientes habituales o corporativos es ideal, se ahorra tiempo y se evitan errores. Pros permite optimizar y trabajar de forma más rapida y ordenada, facilita y agiliza el proceso de creación de reservas, itinerarios ya que la información del o los pasajeros se encuentra cargada previamente Cons algunas veces he presentado problemas o algun tipo de error cuando se esta ingresando la información del cliente y toca empezar de nuevo Review Source TG Timothy G. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Functional but not user-friendly" February 23, 2019 3.0 My company uses the online version, and I really found it overly cumbersome. It takes way too many steps to create an invoice. Luckily, we have another option so I use that. Pros It does give you the opportunity to manage your clients and invoices all in one spot. Cons I do not find it to be intuitive or user-friendly, and it took lots of trial-and-error to finally figure out the invoicing process, and once the invoice is created I don't really like the look of it. Review Source WS Wendy S. Director of Operations Used the software for: ### "Great Travel CRM" June 6, 2016 4.0 Our organization uses the TRAMS back office accounting system as well as the ClientBase product. We offer ClientBase for Windows as well as ClientBase Online and I love the multiple platforms for accessing the system depending on our needs. The overall ease of use of the products is wonderful - it's very intuitive and user friendly. I highly recommend ClientBase as a CRM to track everything about your clients and as an invoicing tool. Review Source CJ Charlene J. Travel Agent Airlines/Aviation Used the software for: Less than 6 months ### "It's okay - that about it" September 8, 2019 3.0 Pros It was free, and came with our software package, so it was better than nothing. Passenger data is easy to find. Cons Somewhat outdated appearance and was not an intuitive piece of software Review Source Similar Products Featured