# MRI Palace Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MRI Palace Software - reviews, pricing plans, popular comparisons to other Property Management products and more. Source: https://www.capterra.com/p/246414/MRI-Palace --- # MRI Palace Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MRI Palace ## What is MRI Palace? Property management business owners have many different aspects to prioritise which causes stress overload. With MRI Palace Property Management Software, you can easily manage your workload & focus on growing your business. Key Features include: • Powerful business reporting • Robust trust accounting • Easy Bond processing • HHS & RTA compliance • Integrated app • Invoice & document management • Bank import for receipts & payments • Holiday home management • SMS & Email ## What is MRI Palace used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Real Estate Agency](https://www.capterra.com/real-estate-agency-software/) Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 78% Neutral 20% Negative 2% Starting price NZ$200 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MRI Palace?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mrisoftware.com&name=MRI Palace) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MRI Palace 4.1 (41) VS. [4.2 (333)](https://www.capterra.com/p/164741/Yardi-Breeze/reviews/) Starting Price NZ$200 Other, Per Month Starting Price $1 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (41) Ease Of Use 4.3 (333) Value For Money 4.1 (30) Value For Money 4.2 (314) Customer Service 4.6 (39) Customer Service 4.2 (325) ## MRI Palace alternatives [4.5 (1,889)](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,207)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (706)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/246414/MRI-Palace/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Communication Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Maintenance Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment Online Payments 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept and process online payment transactions Tenant Tracking 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Handle activities like room booking, rent processing, lease agreement management, and client communication Transaction History 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Accounting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. MRI Palace 33 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Electronically collect payments for goods or services Monitor and record expenses such as purchases or charges incurred Track and manage staff profiles, recruitment, schedules, productivity, career development and performance For businesses/agents that manage selling, renting, or management of homes, land, and buildings for the owners. Manage, maintain and track the performance of assets and equipment Accept and process online payment transactions Add, view, and edit details of all properties managed by an agency that are available for sale or rent Notifications that are delivered to users as soon as an event occurs Automated process of charging customers at regular intervals for repeated access or use of a product or service Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Create, manage and track all task activities and progression Implementation of various strategies to manage tax obligations via planning and maintaining compliance Create, save, and re-purpose templates for emails, forms, etc. Handle activities like room booking, rent processing, lease agreement management, and client communication Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Keep track of vacant properties Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.0 (39) 4.0 Based on 39 reviews ## Pricing Value for money 4.1 (30) Basic NZ$200.00 Other,Per Month Value for money 4.1 (30) 4.1 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (39) 4.6 Based on 39 reviews ## User reviews Overall rating 4.1 Based on 41 reviews Filter by rating 5(14) 4(18) 3(8) 2(0) 1(1) Mentioned topic Sorted by most recent AM Anita M. Property Manager Real Estate ### "Palace system review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 21, 2024 Im happy with Palace, the more you use the system the easier it becomes. Pros At times I have found the system confusing, but have managed to work myself round it. Cons The new help button, I preferred the other way, I could print of the help i had requested and then go back into the system to fix the mistake, the new way you cannot do this. Alternatives considered [MRI Property Tree](https://www.capterra.com/p/211213/MRI-Property-Tree/) Reasons for choosing MRI Palace The reviews that I had read online is how I made my decision Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Michael P. Director Real Estate ### "Palace Reviewed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 Excellent. Help is sometimes a little slow but always comes and is good. Pros Robust, logical and easy to use and refer to. Regulare additional features at no extra charge. Cons Bi-monthly payments are hard to understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Anita A. CEO Real Estate ### "Shifted with ease from Live to Liquid" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2021 Currently I'm changing my business name and I have found them very communicative on getting this organised. My experience with Palace since I started 2013 till now has always been excellent, I can't fault them on the efficiency of speed on their support team , they are really patient and don't leave until they are sure you understand everything . I changed to liquid 24 th February 2021 and love it. Pros The dashboard is great everything right there at your finger tips. The inspection app is way more quicker now than having to scroll for the room, you just click on the picture for the room and go from there its a breeze . You can just navigate and process everything faster with Live. I'm positive there's way more I can learn , but I'm happy with the system Cons The shift from Live to Liquid was great, I had no issues as far as my information transferring went. Just a glitch with the integration information coming in from others. I probably don't like the invoicing side as much as live , with live you could upload them in the work orders and hit process and then just generate payment, via liquid its a little more technical , I believe practise makes perfect. Reasons for choosing MRI Palace When I was looking at all the companies back in 2013, as much as there were a lot of cheaper products out there , with Palace there was no hidden secret charges , they were straight up with all charges , they were most informative even though there was no guarantee I was going to use Palace, they care about what their customers think and pay attention when there's an issue and try to get it addressed as soon as possible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Michelle B. Property Investment Manager Real Estate ### "The way forward with Property Management is Palace" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2021 Really good. Great support centre when emailing. Could do with more training and prefer in person training over webinar. Pros The banking side of it is so easy and referring back to things to check has been very straight forward and easily assessible. We also like that fact that you can open another tab to work in another area, always useful when needing to double check something and not have to leave the current tab. Cons the feature missing is rent due to vacate doesn't show up when you entering the banking. But later on it will say the tenant is overpaid. Reasons for choosing MRI Palace Because our Manurewa branch had Palace Live. Our Pukekohe office were advised to go with Palace Liquid and think it is great. I have used both Live and Liquid but used to Liquid now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 15, 2021 Thanks so much for the review, Michelle. We do have an online voting section in case there are others that have voted for similar items. We do offer onsite training and online. Most onsite trainings was postponed due to the various Alert Levels. If you would like more information regarding onsite training you can visit our website for more information. HK Helen K. Property Manager Real Estate ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 10, 2021 Pros I enjoy using Palace software and after having used other systems, it is my preferred option. Easy to use and navigate. Cons Would be good to be able to assign 2 users to one portfolio Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 15, 2021 Thank you very much for your review, Helen. It's greatly appreciated. SH Sylvia H. Property Manager Real Estate ### "The right Software for you" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2021 The overall experience with Palace has been great. The support is awesome. Prompt response and very patient and helpful. Pros I find Palace to have everything required to run an efficient property management business . Has great reports for both tenants and owners. Cons One thing I would like to see changed is the additional tenants details to be able to click on them to open rather than having to go to the end to edit them. It is frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 15, 2021 Thank you, Sylvia. Your review is greatly appreciated. HB Holly B. Accounts Admin Real Estate ### "Easy to learn" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2021 I have never used another software for property management, although I have used other software in general and this is definitely the easiest to learn. Pros The thing I like most about Palace is that if you don't know how to do something, it's not hard to figure it out. If you can't there's always customer support there to help you. Cons My biggest pet peeve is when you are in a tenant diary and click back to go to the menu again and it gets stuck in a loop of diary to diary entry and also that all works orders show instead of just the open ones when going in to load an invoice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2021 Thanks for your feedback Holly. We're continually working to improve what Palace can offer. AW Adele W. General Manager Management Consulting ### "The Pleasure of Palace" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2021 Palace has made the business a lot more streamlined and efficient, which is what we were hoping to achieve. Pros It hasn't been the easiest of jobs to transition our last software into Palace, however, the support team has been absolutely amazing in helping when we hit any difficulties. The programme seems to be working very well but we are still in the early stages of learning all there is to know. As previously stated, we can not stress how wonderful the support team is with their efficiency, knowledge and time management. Cons The problem with this software is that I have to learn a new programme, always a challenge. I do find that I have switch back and forward in the system on occasions to get what I need, but that may just be another thing that I need to learn Reasons for choosing MRI Palace We did a lot of comparisons with other companies software and also spoke with many people in the industry to see what they used and what they thought of their systems Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2021 Thanks Adele. We appreciate the feedback. SL Sheree L. Property Managet Real Estate ### "Great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 18, 2019 Everything in place Cost saving not needing to use other programs to do some of the tasks required .. cost of the added program and cost in time Pros Covers all needs in Proerty Msnagement this daves time and stress when doing thr job. Good reporting and ability yo run multiple data bases Cons ?? Well thsts a good question but .. there is nothing I dislike Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2019 Thanks for your positive review Sheree, we're happy to hear Palace saves you time and energy with running your property management business. SM Sarah M. Property Manager Real Estate ### "M thoughts" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 21, 2019 I've only had it live for a couple weeks so I'd rather no respond as yet as I'm still getting used to it Pros I'm still getting used to it but some things look easier but definitely need time to play around to get used to it. Cons Some things have been made harder - e.g. Key numbers made confidential. When exporting inspections to our mobile app it used show, however, it now takes quite a while to go into each property to get the key numbers. Diary entries, when going into a correspondence and you find that you have done one in error and just closed the page without saving - it automatically saves it, this is pointless and takes up unnecessary room Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2019 Thanks for the review Sarah. There is quite a lot of functionality in Palace and it does take a bit of getting used to. If there are some areas you think could be improved, please submit them through our support centre and they'll be passed on the development team. KR Kelly R. Property Manager Real Estate ### "Review of Palace" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 20, 2019 Pros Relatively easy to navigate around the site Cons If something goes wrong waiting for someone to call you from the help desk is super annoying as the nature of our job means we are out and about so having to wait for someone to call can cause huge problems if I have appointments etc Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2019 Hi Kelly. Thanks for posting. We do endeavour to get back within an hour if not sooner. We understand, that as a property manager, you have appointments in and out of the office each day and we do aim to try and reach you at a convenient time. MG Margo G. Director Real Estate ### "Palace is a superior Property Management software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2019 Pros Financial side is spot on Added fratures and you can, but you dont really need any other software Helpdesk rocks Cons Inspection app could be better, you are looking at more things to make it better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JO Jane O. Administrator Real Estate ### "You guys are great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 20, 2019 The information is well laid out and easily accessible. When there is an issue, the support team are always friendly and helpful. Pros It is usually pretty easy to use, and all the information is generally easily accessible. The support team are A-1 thank you Cons I am not a fan of Citrix, but am aware of palace Liquid and am looking forward to moving to that soon. Would like to have multiple windows open so can refer back and forth instead of having to print a tree each time there is an issue - again i understand this is possible with Liquid and look forward to the new features of the web based system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2019 Hi Jane, thanks for your review. The web-version is certainly a lot easier to use than the Citrix version and we're in the process of migrating everyone. Look forward to hearing what you think of the new version. ML Megan L. Director Real Estate ### "Life made easier with Palace" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2019 Pros Very easy to use, intuitive system and thought through processes. Continually working on creating connections that save time and allow us to function a good rent roll. Cons Not enjoying the inspection report as it duplicates photos and makes it look unprofessional. The email is clunky and not much room for choice of logo, look, colour etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Thanks for your feedback Megan. We're updating the app in the next 4 weeks which will improve the syncing process. The refresh of the email area will also be updated in Q2. AU Anonymous User General Manager Real Estate ### "Great Property Management Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 17, 2019 Overall a great software providing lots of support to our business. MOM and EOM processes help simplify these key tasks Portfolio stats work well to provide KPIs Owner, Property and Tenancy records provide all the info and reporting needed for PMs to keep on top of their tasks Pros Compares well to other PM software with a great interface, all the usual requirements covered within the software and some useful APIs for more specialised plug-ins. When doing our research, Palace covered the most automated processes and met the most requirements for our business. Cons Some irritating wee bugs, unfinished features and flawed design released too early. Palace are working to fix these but the timelines can be too amibitious and releases sometimes not quite ready. Seem to be improving. Inspection software flaws created extra work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Thanks. The mobile inspection app is being refreshed in the next 4 weeks. LS Linda S. Receptionist Real Estate ### "Making great progress" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 17, 2019 Pros The software is pretty user friendly. It also integrates with over programs such as Tapi - making processing invoices super efficient. Cons When I started using palace liquid there were quite a few bugs, however over the last 6 months it has improved hugely and is working more seamlessly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Thanks for your feedback Linda. JA Jess A. Property Manager Real Estate ### "Palace.. my daily tool at work" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 February 17, 2019 Generally it does the trick and if it doesn't the support staff are brilliant Pros The support staff are absolutely amazing Generally easy to use / navigate Cons Stalls and takes ages to work sometimes Citrix aspect is n't user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Thanks Jess. We are in the process of migrating customers to our web platform which does require Citrix. I'll pass on your details to our accounts team who will be in touch. DC Denise C. Administrator Real Estate ### "Administrator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2019 Our overall experience with Palace is fantastic. If i have an issue, i log a call and they more or less get back to me straight away, log into my computer, and the problem is solved! This has been wonderful for me as i am a new user. Pros Simple to use - that is the best thing about this software. Cons Nothing really, once you get to use the software regularly it seems very simple to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Thanks Denise, we really appreciate the feedback. CG Christine G. Property manager Real Estate ### "Palace user friendly software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2019 I like the fact that history is easy to find Pros Easy to use and track user errors. The inspection facility is very good Cons Does not work in with Maintenance Manager quick enough to suit us for mid month and end of month roll overs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Thanks for your feedback Christine. The integration with Maintenance Manager is an area we don't have complete control over since it is a 3rd party plugin. We'll certainly review this to see if we can improve it. AF Annie F. Account administrator Real Estate ### "Accounting function " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 February 16, 2019 Pros Palace support is great! Most support staff are so good for helping you to solve problem. Cons Accounting system is not good. No priority for invoice payment. Owner statement is so hard to understand even for Palace support staff. Some entry is so easy to make mistake, such as carpark bond and invoice credit. The owner payment allow the rent refund even with the owner has no enough money in the account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Hi Annie, we appreciate you review. We are always working to improve the ease of use so I'll pass your comments on. AU Anonymous User Funding Manager Real Estate ### "Great Property Management Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 16, 2019 I think it keeps perfect track of all things needed in Property Management. It helps tenants and owners clearly understand where things are at and makes the communication between so many different parties (owner, tenant, supplier, ourselves) a whole lot easier and efficient with a software program like this. Pros The fact that it covers everything and is regularly updated. Cons Takes time getting to understand full use of it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Thank you. JT Jackie T. Admin Real Estate ### "Palace " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 12, 2019 Overall good experience, I utilise the support team quite a bit & on the most part they guide me with whatever issue I am having & they are always super quick so that helps. Pros I like the ease of certain features such as using the reports, invoicing, daily banking Cons Some of the functions aren't as developed as they could be, ie around suppliers & reversing their transactions & also with direct debits Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Thanks Jackie, I'll pass on your comments to the support team. BD Barbara D. Director Real Estate ### "Easy inspections & reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2019 The overall reports of ledgers, income etc are fantastic. Love the web base with my touch screen lap top Pros Inspection process changing dates and ease of use from i-pad to system Cons Getting use to web based and not closing out all the time or going to another web site and forget to open another page :) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Thanks Barbara - glad to hear it's working well for you. TJ Trish J. Adminstration Manager Real Estate ### "Palace" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 12, 2019 It has certainly speed up the rental management and when we make greater use of the Total Tenancy feeds it should make things a lot quicker. Given the choice I would not change from Palace and would recommend it to others - nothing works perfectly and to be fair many problems arise from user issues - lack of willingness to change, not taking up the training offered, poor accounting skills and a tendency to run multiple systems - i.e. excessive paper file system that are simply... not... necessary. But horse to water and that sort of thing:-) Pros Quite simple to use - particularly in comparison to other software - ie Console Payouts are straightforward and being able to reload .csv files and reprint remits is great. Being able to reverse and hide transactions leads to much tidier landlord statements Being able to amend comments on transactions through history is extra helpful Cons Can be a bit "flighty" - will occasionally drop transactions batches while processing - seems to be an afternoon thing - means you should enter and process a page of a bank statement at a time (still manual) The comments section not clearing after entering a receipt is somewhat painful if you forget to clear it (have asked for this to be considered for a "fix") The arrears reports take time to understand We did have a lot of problems with the phone apps at first - being phone rather than ipad based does present its challenges Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Thank you for your thorough response Trish. BI Bronwyn I. Director Investment Management ### "Happy Camper " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2019 Saves so much precious time allowing us to get on with other business. Pros How it takes the ease out of keeping out books so tidy. Cons Landlords complaining about how they can’t read the statements I’m unsure why as it doesn’t take a rocket scientist to read them but we get lots of complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2019 Thanks for your comments Bronwyn. There are a number of different statement types to choose from so I'll have someone from our office contact you to perhaps choose a simpler option. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs MRI Palace](https://www.capterra.com/compare/152433-246414/Hostaway-vs-MRI-Palace)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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