# Explorance BlueX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Explorance BlueX Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/246498/Explorance-BlueX --- # Explorance BlueX Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Explorance BlueX ## What is Explorance BlueX? BlueX is a flexible survey platform that helps Customer Service, Support, and CX leaders design and manage professional, branded feedback interactions without the complexity of enterprise CX suites. With an intuitive drag-and-drop builder, BlueX makes it easy to launch post-interaction surveys, CSAT/NPS programs, journey checkpoints, and service quality evaluations in just days. Beyond surveys, teams use BlueX to create onboarding check-ins, renewal readiness assessments, customer health scorecards, and follow-up workflows—replacing spreadsheets, PDFs, and disconnected forms with a unified, governed experience layer. Real-time dashboards, branding controls, and approval workflows keep customer insights consistent across departments. BlueX provides the perfect balance of power and simplicity for organizations that want to elevate their service experience without heavy IT requirements. ## What is Explorance BlueX used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2500 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Explorance BlueX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.explorance.com&name=Explorance BlueX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Explorance BlueX 4.8 (10) VS. [4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/) Starting Price $2500 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (10) Ease Of Use 4.6 (82) Value For Money 4.8 (6) Value For Money 4.5 (80) Customer Service 4.7 (10) Customer Service 4.5 (79) ## Explorance BlueX alternatives [4.6 (964)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (964)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/246498/Explorance-BlueX/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding Customizable Forms Customize contracts and forms to collect specific information Explorance BlueX 33 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Pre-designed layouts that can be customized to match preferences and requirements Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Create and send email blasts/campaigns Reminders sent via email Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options View and track pertinent metrics to find patterns and gain insights from data Ensure the answer provided fits set parameters (numerical, positive number, etc.) Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Set up connections to third-party platforms to improve business processes Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.8 (6) Basic $2,500 Per Year Value for money 4.8 (6) 4.8 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (10) 4.7 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NK Nancy K. Assessment and Reinforcement Coordinator ### "The Blue software has always had the capabilities to meet my needs." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 19, 2018 Pros The software capability is continually being updated and developed. There is great functionality of the tool that I'm still exploring and discovering after several years using the software. Cons At times, customer support can take too long to respond. When there is an issue with a project, I often require a solution before the next action can be completed, so quick response time to a ticketed request is important. This response time is not consistent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM DANIEL M. Operations Director Education Management ### "Great tool to make assessments and reports." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 26, 2018 Make my client's assessments at home, protecting the data and meka our process more efficient. Pros The software brings you several options to do an assessment and generate reports. So, it's easy to customize any action to your need. Cons The software is difficult to operate because it has its own mechanic and logic. The reports are great, but you cannot change the way they look. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Karen S. Application Specialsist ### "The learning curve very minimal." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 14, 2018 Pros Very easy to use and train the end users. We do not 360 as a Performance Evaluation tool but plan to use it more for other unique situations. eXplorance customer service and training representatives have provided excellent support and always answer our questions. I look forward to moving ahead and using more of the 360 functionality. Cons I cannot think of any cons at the moment. We initially purchased Blue Evaluations and then added 360. My only regret is that our HR department had strong feelings about using a product they utilize for the SIS system. Additional use cases for 360 would be nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mohammed L. Systems Analyst ### "Happy with the Blue 360 Review product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 14, 2018 Pros Easy to use and customize, outstanding support services, and good value for the money. Cons The integration with other systems e.g. Active Directory is an area of improvement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Antoine A. ### "Very flexible tool to be used for our 360 staff and faculty evaluation" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 5, 2017 Blue was extremely flexible and helpful when we used it for our 360 staff, faculty and physicians evaluation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jill S. ### "eXplorance Blue 360 Degree Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 16, 2017 As a global leadership development company, we were seeking a 360 assessment partner that provided us with robust multi-rater assessment features that were comparable to other providers, reporting and analytics, a flexible turnkey process, and is customer-focused and interested in growing with us long-term. Blue/360 and the eXplorance employees continues to deliver on their promises. The employees of eXplorance we have come to know truly embrace and practice the company core values of integrity & mutual respect; continuous improvement; pursuit of excellence; and value-centric collaboration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sheila A. ### "Great flexibility in a 360 tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 January 27, 2016 We have been using BLUE 360 for approximately 10 years and find the software provides a great deal of flexibility when it comes to implementing 360s. The set up is a bit more complex than some 360 software, but that is because of the many options available for set up and reporting, which are very important to us. Overall we are very satisfied with the product and the level of service provided by their help desk - we are always discovering new ways we can use the tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OB Olga B. VP Business Relationships ### "This software has been a pleasure to work with and has met every one of our needs consistently." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 25, 2016 Blue has been an absolute charm to work with. Not only was it easy to learn how to work within the system, but the depth of what this system offers and the ongoing enhancements have enabled us to capitalize on features that have greatly enhanced how we do our assessments and the experience of our customers. The system itself is clean and straight forward, visually pleasing to our end users, and technically secure. The multi-language ability for us is a huge plus, as we deal with Europe and availability of this tool in other languages was a huge consideration when we were choosing an appropriate platform to run our assessments. The only downside for us is that our current needs do not allow us to use all of the features that Blue offers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Janet L. VP-Operations ### "I find Blue 360 to be easy to use and the functionality of the produce is superb." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 25, 2016 We have been able to utilize Blue 360 for use with our clients for a number of years. The ability to have multiple projects with varying clients and the ability to customize each project has been a plus. The customer service is amazing! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tova D. Senior Manager, IT Operations ### "Blue 360 at a business College" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 25, 2016 We have been using Blue 360 here at our college since 2006. It is a staple to our graduate programs and is used in many of our undergraduate programs. The product is a top notch true 360 survey tool which respects the confidentiality and anonymity of the process. eXplorance is one of the easiest vendors I have ever had the pleasure of working with. Their support team is the best technical support team - they are always available to help with anything we need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/246498/Explorance-BlueX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)