--- title: "8x8 Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 8x8 Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/246510/ContactNow/" page_type: "product" language: "en" --- # 8x8 Contact Center Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 8x8 Contact Center ## What is 8x8 Contact Center? 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization. Access from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption. ## What is 8x8 Contact Center used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 81% Neutral 17% Negative 2% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Auto Dialer / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 8x8 Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.8x8.com&name=8x8 Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 8x8 Contact Center 4.3 (47) VS. [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (45) Ease Of Use 4.8 (884) Value For Money 4.2 (35) Value For Money 4.5 (795) Customer Service 4.0 (36) Customer Service 4.6 (815) ## 8x8 Contact Center alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (110)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (95)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [View all alternatives](https://www.capterra.com/p/246510/ContactNow/alternatives/) ## FAQs about 8x8 Contact Center Overview ### Which roles and teams benefit most from 8x8 Contact Center? 8x8 Contact Center is most used by customer support teams, office managers, and IT leaders who need reliable call handling, routing, and service visibility. Executives and directors use it to oversee client communications and team performance, while administrators and helpdesk staff manage setup, integrations, troubleshooting, and day-to-day system continuity. Answer based on 45 reviews Overview ### What company size and industries is 8x8 Contact Center built for? 8x8 Contact Center is built for mid-market and enterprise companies needing call center technology, but 61% of reviewers come from small businesses. Its strongest industry presence is split evenly across Computer Software, Financial Services, and Telecommunications, each representing 9% of reviewers, indicating use across several service-oriented sectors. Answer based on 47 reviews Features and Usability ### What are the key features of 8x8 Contact Center? 8x8 Contact Center offers call center management tools such as automatic call distribution, call routing, IVR, and queue management. It also includes call recording, call monitoring, real-time analytics, customizable reports, multi-channel communication through chat, SMS messaging, and live chat, plus CRM and third-party integrations. Integrations ### Which third-party tools and platforms does 8x8 Contact Center integrate with? 8x8 Contact Center integrates with 7 third-party tools, including HubSpot CRM and NetSuite from reviewer mentions, plus Microsoft Teams, Salesforce Platform, ServiceNow, Slack, and Zendesk Suite. These integrations span CRM, collaboration, support, and business systems for connecting contact center activity with core workplace platforms. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does 8x8 Contact Center offer? 8x8 Contact Center provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, and documentation and videos offer self-paced reference for setup and product features. Getting Started and Support ### What customer support options does 8x8 Contact Center offer? 8x8 Contact Center provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as mixed: some find representatives responsive, pleasant, and helpful, while others report slow help desk calls and unresolved issues that can linger after escalation. Answer based on 8 reviews Ease of use ### Is 8x8 Contact Center easy to use? 8x8 Contact Center feels easy to use for many teams, especially for daily calling, user management, and remote work setup. Support desks and small business admins like the clear notifications, reporting, and simple schedule changes, though some users find IVR setup, feature discovery, separate logins, and number changes harder than expected. Answer based on 10 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) 8x8 Contact Center supports **Call Center Management** and **Call Monitoring**, giving teams the tools to oversee daily operations and review live or recorded interactions for quality control. However, it does not offer **Call Logging**. Instead, it provides other highly rated capabilities, including **Call Recording** (**46%**), **Automatic Call Distribution** (**44%**), and **Reporting/Analytics** (**43%**), helping businesses document conversations, route calls more efficiently, and track performance over time. Call Center Management 4.2 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 4.3 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.4 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 4.5 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Distribute/route/connect calls Reporting/Analytics 3.8 (14) 64.29% of 14 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Agent Interface 4.3 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. 8x8 Contact Center 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - For Call Centers: Designed for call centers - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.2 (45) 4.2 Based on 45 reviews ## Pricing Value for money 4.2 (35) X Series Plans (UCaaS & CCaaS) Contact Vendor for Pricing It includes: - Omnichannel Routing - IVR / Self-Service - Analytics & Reporting - CRM Integration - Workforce Management - AI-Powered Tools - 99.999% Uptime SLA Value for money 4.2 (35) 4.2 Based on 35 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (36) 4.0 Based on 36 reviews ## User reviews Overall rating 4.3 Based on 47 reviews Filter by rating 5(22) 4(16) 3(8) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Software Support Government Administration ### "Flexible and relatively stable call center software " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 23, 2026 The 8x8 support team is pretty responsive. 8x8 has a number of apps that integrate well with the contact center. Pros The customizable interface is fairly powerful and relatively easy to search, if not the most beautiful ui. Cons Sometimes there is inexplicable glitching and outages, often related to product updates which may happen on short notice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Manager Civic & Social Organization ### "Decent application for mobile work calling/messaging." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 December 8, 2025 Pros I like that I receive a separate phone number, and that I can call from an agency call-back number if I want. Cons I dislike how the smartphone app handles group texts, and sometimes calls or messages do not go through or notify me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IG Idalia G. Sales Agency Insurance ### "Beep 8x8 app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 Instead of using my personal number to call clients, I can use my office direct line on 8x8 for communication. Pros I am able to reach out clients on 8x8 app. I can save their numbers and call or message them. It is quick and simple. Cons I actually like everything about this app. It doesn't give me a problem at all. I can also download it on my phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB emma B. Recruitment consultant Staffing and Recruiting ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2025 the layout really easy to navigate really great product Pros Voip system is good the process to be able to listen to calls Cons Signal depending on broadband speeds and amount of people on the broadband Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2025 Hi Emma, thank you for your review. We are delighted you are having an excellent experience with 8x8! WO Wannes O. CUstomer Support Manager Information Technology and Services ### "powerful tool for calls that almost never is down" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2024 very positive. We have also a very qualified expert on the system in our company that can help out on short notice if changes need to be made. Pros We have a quite complicated setup with several types of lines in 7 languages that are managed well with 8x8 contact center with little downtime Cons Quite complicated way to set up scripts and hard to copy paste in the structure so a lot of manual work to program them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2024 Dear Wannes, thank you for taking time to leave a review. We are delighted you are having a positive experience with 8x8 and your set up has been supported with little downtime. Also we'd like to thank you for your suggestions for improvement. JS Joe S. IT Director Sporting Goods ### "Good solution for medium to large companies with more complex needs." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 21, 2024 Implementation took an extremely long time, but we were compensated with free months of service. Wish you could drop users in the middle of a contract term like you can with competitors Pros Reliable uptime and powerful customers service options Cons Complexity of setup of IVR and time to get numbers ported. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Goto was missing features in contact center. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2024 Hello Joe! Thank you for your positive product review! We have taken note of the areas of opportunity you highlighted and appreciate your candid thoughts! SC Samuel C. IT Helpdesk Administrator Automotive ### "8x8 gets the job done " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 7, 2024 It's been good so far and gets the job done. Pros The ease of use and desktop app associated with 8x8 Cons some drop calls and random latency when logging in to the contact center. We have to clear browser cache in order to get in the contact center. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2024 Hi Samuel, thank you for leaving feedback on your experience with 8x8. It's great to hear you find 8x8 easy to use. Please feel free to contact our support team if you experience difficulties. DV Dominic V. Systems Administrator Financial Services ### "8x8 Contact Center Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2024 The overall experience that I have with 8x8 is that it's a good communications platform. Pros It is easy to use and is seamless for engaging with customers in various ways of communication. Cons There can sometimes be issues with logging in to the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 7, 2024 Hi Dominic, we appreciate your feedback. We are delighted you find 8x8 easy to use and a positive experience. SK Saular K. Global Helpdesk Tech II Utilities ### "8x8: The Greatest VOIP There Was" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 5, 2024 My overall experience is very good with the contact center. There are a lot of things that can be fixed or done better, but at this moment in time, the contact center really does wonders for out team and productivity with our customers. Pros The best thing I like about the 8x8 contact center is the ease of transferring calls through the queues. It really makes it seamless when one user is unable to answer the phone. Cons I do not like how we have to go through two clicks and menus to go online and on break. It would be better if the buttons were at the top of the contact center for us to just click once without going through a pop-up pane window on the left. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 7, 2024 Hi Saular, thank you for leaving such a glowing review. It's great to hear you are having such a good experience. Thank you also for highlighting things we can do better, this helps us improve. AS Angela S. hospital manager Health, Wellness and Fitness ### "8x8 is easy and a great system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2024 It was a pretty simple switch over, and glad we did it Pros Ease of use, ability to get help. Phones do not go down due to service lost Cons Easy to contact thru app, fast response. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2024 Angela, thank you for your wonderful review! We're delighted to hear that you found our product easy to use. Customer satisfaction is our top priority! [View all Reviews](https://www.capterra.com/p/246510/ContactNow/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs 8x8 Contact Center](https://www.capterra.com/compare/169627-246510/RingOver-vs-ContactNow)