--- title: "8x8 Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 8x8 Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/246510/ContactNow/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # 8x8 Contact Center Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 8x8 Contact Center ## What is 8x8 Contact Center? 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization. Access from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption. ## What is 8x8 Contact Center used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 81% Neutral 17% Negative 2% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Auto Dialer / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 8x8 Contact Center?[Manage this product listing](https://www.g2.com/products/8x8-contact-center/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 8x8 Contact Center 4.3 (47) VS. [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (45) Ease Of Use 4.8 (893) Value For Money 4.2 (35) Value For Money 4.5 (803) Customer Service 4.0 (36) Customer Service 4.6 (824) ## 8x8 Contact Center alternatives Highest Rated [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/246510/ContactNow/alternatives/) ## FAQs about 8x8 Contact Center Overview ### Which roles and teams benefit most from 8x8 Contact Center? 8x8 Contact Center is most used by contact center managers, service desk leads, and support teams that route customer inquiries, monitor agent activity, and resolve service issues. IT managers, systems administrators, and telecom engineers manage communications infrastructure, while office managers, sales teams, and operations leaders handle customer calls, order processing, and administrative coordination. Answer based on 45 reviews Overview ### What company size and industries is 8x8 Contact Center built for? 8x8 Contact Center is designed for mid-market and enterprise call centers, while 61% of reviewers are small businesses. Its leading reviewer industries are Information Technology and Services, Telecommunications, and Computer Software, each representing 9% of users. Midsize businesses account for 26% of reviewers, and enterprises represent 13%. Answer based on 47 reviews Features and Usability ### What are the key features of 8x8 Contact Center? 8x8 Contact Center offers call center management tools such as automatic call distribution, IVR, call routing, call monitoring, and call recording. It also includes auto-dialer options, chat/messaging, SMS messaging, CRM and customer history, plus real-time analytics, reporting, workforce scheduling, and quality management. Integrations ### Which third-party tools and platforms does 8x8 Contact Center integrate with? 8x8 Contact Center integrates with 7 third-party tools, including CRM and support platforms such as HubSpot CRM, Salesforce Platform, NetSuite, ServiceNow, and Zendesk Suite, plus collaboration tools like Microsoft Teams and Slack. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does 8x8 Contact Center offer? 8x8 Contact Center provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover structured group learning, documentation offers written reference material, and videos provide self-paced viewing for features and setup steps. Getting Started and Support ### What customer support options does 8x8 Contact Center offer? 8x8 Contact Center provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as mixed: some find agents responsive, pleasant, and helpful, while others report slow help desk calls, inconsistent follow-up, and support that can struggle with recurring issues. Answer based on 8 reviews Ease of use ### How easy is 8x8 Contact Center to use? 8x8 Contact Center makes daily call handling, user management, and schedule updates easy for many support teams. Administrators can adjust scripts, messages, and reporting with minimal effort, while agents value clear call notifications and mobile access. Some users find IVR setup, virtual number changes, and certain advanced features more complicated. Answer based on 10 reviews ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) 8x8 Contact Center supports **Call Center Management** and **Call Monitoring**, giving teams the tools to oversee daily operations and review live or ongoing interactions for quality control. However, it does not include **Call Logging**. Instead, it offers other highly rated capabilities, including **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**), which help businesses track conversations, review performance trends, and route incoming calls more efficiently, allowing teams to improve service consistency and response handling. Call Center Management 4.2 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 4.3 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.4 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 3.8 (14) 64.29% of 14 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 4.5 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Distribute/route/connect calls Agent Interface 4.3 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. 8x8 Contact Center 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - For Call Centers: Designed for call centers - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.2 (45) 4.2 Based on 45 reviews ## Pricing Value for money 4.2 (35) X Series Plans (UCaaS & CCaaS) Contact Vendor for Pricing It includes: - Omnichannel Routing - IVR / Self-Service - Analytics & Reporting - CRM Integration - Workforce Management - AI-Powered Tools - 99.999% Uptime SLA Value for money 4.2 (35) 4.2 Based on 35 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (36) 4.0 Based on 36 reviews ## User reviews Overall rating 4.3 Based on 47 reviews Filter by rating Counts reflect reviews available in this feed. 5(22) 4(16) 3(8) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful VR Verified Reviewer Software Support Used the software for: 3-5 years ### "Flexible and relatively stable call center software " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 28, 2026 The 8x8 support team is pretty responsive. 8x8 has a number of apps that integrate well with the contact center. Pros The customizable interface is fairly powerful and relatively easy to search, if not the most beautiful ui. Cons Sometimes there is inexplicable glitching and outages, often related to product updates which may happen on short notice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Manager Used the software for: 3-5 years ### "Decent application for mobile work calling/messaging." 4.0 December 10, 2025 Pros I like that I receive a separate phone number, and that I can call from an agency call-back number if I want. Cons I dislike how the smartphone app handles group texts, and sometimes calls or messages do not go through or notify me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales Agency Used the software for: Less than 1 year ### "Beep 8x8 app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 Instead of using my personal number to call clients, I can use my office direct line on 8x8 for communication. Pros I am able to reach out clients on 8x8 app. I can save their numbers and call or message them. It is quick and simple. Cons I actually like everything about this app. It doesn't give me a problem at all. I can also download it on my phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Manager Used the software for: 1-3 years ### "Well rounded program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 5, 2019 Pros I love the voicemail feature. Made it easy when you are on the go. And the fax feature. No need for a fax machine with that! Cons We had some issues with the phone system but the overall web features were great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "8x8 Contact Center is a wise choice" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 12, 2024 So far, so good. As soon as everyone learned how to use it (which was easy, to be honest), we got so used to it that it would be hard to switch it at this time. Pros We really like the "click to dial" feature. It helped us a lot to avoid dialing to wrong numbers. The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer Cons Not a deal breaker, but if we could choose an announcement to play during the "this call is being recorded" message, it would be great! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer director of digital marketing Used the software for: Less than 1 year ### "not the best, maybe the cheapest" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 March 13, 2024 definitely have had highs and lows. the support team has been nice and pleasant, but the issues have felt continuous and as soon as one issue is resolved, another pops up. Pros it was the more economic route, and the support team has been great. but the overall function and use has been abysmal. Cons the fact that it took 3 months to get it to successfully work with our crm, which was the whole reason we went with 8x8. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Application Support Specialist Used the software for: 1-3 years ### "Room for improvement, but overall good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 August 2, 2024 Pros Queue system is good, overall setup is fairly simple & can be changed to fit users needs for the most part. Cons Support can be hard to deal with/not understand problems properly making it hard to get things resolved. Do not like having to have two things to use one system. One application/one website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joe S. IT Director Used the software for: 3-5 years ### "Good solution for medium to large companies with more complex needs." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 23, 2024 Implementation took an extremely long time, but we were compensated with free months of service. Wish you could drop users in the middle of a contract term like you can with competitors Pros Reliable uptime and powerful customers service options Cons Complexity of setup of IVR and time to get numbers ported. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Manager Used the software for: 1-3 years ### "Reliable Platform for your OTP Deliverability & IVR!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2022 I would rate 8X8 7/10. It's a good & reliable platform with a wide range of offerings in a single roof. Pros They have high deliverability percentages for OTP, that too at a reasonable cost. Logs and analytics to see your usage add to transparency. Cheer on the top is their active & supportive customer success team! Cons The integration process takes a lot of time and is certainly not hassle-free, as claimed by the salesperson. They experience a lot of small outages on a day-to-day basis. I would recommend subscribing to their Status Page to keep yourself & your team updated on the outages Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mathew L. Director Used the software for: 1-3 years ### "A tad expensive for what it is and technical / relationship support is terrible" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 June 20, 2022 Pretty good kit overall but it is expensive and not necessarily worth the extra expense unless you fully utilise all the capability and get proper support, which is where it does fall down - terrible support team. Pros So many good features like pre-recorded script playback, speech analytics, cloud call recording and playback with speech to text, IVR set up and flexibility is good, skillset management is good, MI reporting is pretty good. Cons Goes down from time to time but not as often as prior software we used, releases seem to break things, for example they depricated key functionality with no recognition or knowledge when escalated (not addressed after 6 months), terrible support team who know nothing about their product, silly desktop app not fully integrated with browser interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/246510/ContactNow/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs 8x8 Contact Center](https://www.capterra.com/compare/169627-246510/RingOver-vs-ContactNow)