# Page 2 | 8x8 Contact Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is 8x8 Contact Center the right Call Center solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/246510/ContactNow/reviews --- 8x8 Contact Center 4.3 (47) [View alternatives](https://www.capterra.com/p/246510/ContactNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 24th, 2026 # Page 2 - Reviews of 8x8 Contact Center ## Showing most helpful reviews Showing 26-47 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Barbara C. System Support Technician Utilities Used the software for: 6-12 months ### "Ease into 8x8 " January 26, 2024 5.0 I haven't had any issues that has not been easy to resolve. It's plain, simple, easy to use and understand. Pros I like that 8x8 is easy to use and set up. Cons A few times calls have come through to your phone although you are on the phone. Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) The cisco system was too complex to add users and manage calls. Review Source Response from 8x8 February 6, 2024 Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future. DH Danny H. President Computer Software Used the software for: 2+ years ### "Terrible Customer Service and They Won't Let You Cancel" May 3, 2021 2.0 I'm just so glad we're not using it anymore. Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections. Do you want to go through this? Pros It worked OK for us for nearly 10 years but was always clunky, requiring separate logins to different apps. Cons Customer service was worse than horrible! Always offshore call centers reading scripts. Our main line number was suddenly ringing on 1 person's extension instead of going through call distribution. Service people had no clue and gave instructions based on a different platform. They promised call backs or resolutions that never came. It went on for a WEEK of a major disruption for our business. We decided that was the last straw and switched to a different (MUCH BETTER) system. Now they want to charge us an $8,000 ransom to "buy out" the rest of our contract. What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible. Review Source Response from 8x8 December 20, 2021 Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better. GV Gerard V. IT Information Technology and Services Used the software for: 6-12 months ### "8x8 Contact center" March 13, 2024 4.0 Pros Easy to use and user friendly. Easy to navigate. Review Source Response from 8x8 March 18, 2024 Hi Gerald, thank you for taking the time to leave a review; we appreciate it. It's great to hear you find 8x8 easy to use. JC JW C. Manager Telecommunications Used the software for: 6-12 months ### "This is a great product!" April 24, 2024 5.0 Excellent! This product is very good to work with. Pros Easy to use. Easy to use. Easy to figure out. Cons UCaaS Call Queue needs more features. Call Queue timeout. Other. Switched from [GENESYS](https://www.capterra.com/p/168825/GENESYS/) Genesys abandoned the premise equipment. Review Source Response from 8x8 May 10, 2024 Thank you for your review! We're thrilled to hear about your positive experience so far and appreciate your enhancement suggestions as well! NB Natalie B. Admin Hospital & Health Care Used the software for: 2+ years ### "Best VOIP option" June 9, 2020 4.0 We use the 8x8 Contact Center for all of our phone needs in all of our offices. We use it to pull call reports, forward our calls to our answering service, and to forward calls to external cell phones in case of an emergency. We are very pleased! Pros It is so easy to use! The virtual account center is so easy to use and troubleshoot. I can pull call reports for any phone extension or ring group in seconds. Customer support is easy to get a hold of and our sales rep always answers back within 24 hours. We reach out to support once in a blue moon since 8x8 is so easy to use. Although we primarily use the desktop account center, we have been increasingly been using the phone app to work from home. It is so simple to use. Lastly, the cost is also unbeatable. We've enjoyed a years long business relationship with 8x8 and will continue to do so. Cons I can't think of anything negative to say about this software. The cost, support, and platform are everything we need. Review Source JM Jacqueline M. contact center manager Hospital & Health Care Used the software for: 1-2 years ### "System Review " November 9, 2023 5.0 Pros The system is very user-friendly—everything is at my fingertips. Cons Some of the training process. The help desk calls take too long to get the appropriate help needed. Review Source VR Verified Reviewer Account Executive Insurance Used the software for: 2+ years ### "Best in class service, but they gouge you over time " July 20, 2019 5.0 Pros The service is great, and the mobile app was best in class Cons We had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off. Alternatives considered [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing 8x8 Contact Center We ultimately chose jive for pricing Review Source CA Christine A. staff attorney Law Practice Used the software for: 2+ years ### "Good phone alternative" April 21, 2020 5.0 Yesterday I went on the chat to get help in something I messed up. \[SENSITIVE CONTENT HIDDEN\] Customer Support Representative fixed it immediately, she was professional, pleasant and helpful. It was a pleasure to deal with her. Pros We first started using 8x8 when we got away from the high price of traditional phone companies. I like that it is internet-based so no need for expensive wiring, easy to move, the ability to forward the phones to a cell phone especially in an emergency, and it allows me to track calls. Cons Sometimes it is difficult to figure out the features. Sometimes the phone has to be reset because of noise interference. Reason for choosing 8x8 Contact Center Really at the time, they were the only alternative, so we stayed loyal to them Review Source DD Darlene D. Credentialing Specialist Medical Practice Used the software for: 1-2 years ### "Best Multifunction" March 18, 2024 5.0 Pros The features are wonderful and the multi-functions such as Caller ID, Missed Calls, Voicemails, and faxing! The settings are easy to set up for all functions. Searching by name, departments, group. The voice message is typed out as well as recorded! For faxing- confirmations are sent with details of date and time with how many pages sent. Cons I have not found one thing that I do not like about 8x8 Contact Center. Switched from [MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We needed a program that could handle all of our needs. Review Source Response from 8x8 March 19, 2024 Hi, Darlene; thank you for taking the time to leave such a positive review. We are thrilled that 8x8 handles all your needs. VC Vito C. IT Analyst Computer Software Used the software for: 1-2 years ### "8x8 Review" June 15, 2022 4.0 Pros I use 8x8 daily at my job to provide support to our companies users. It is very easy to use and I love how obvious the notifications are when a call comes in. I can be working on anything at any time and 8x8 does a great job of letting me know when a call comes in. It is a great option for providing technical support. Cons I have found that from time to time my audio gets very quiet to the person I am speaking to and I need to make an adjustment to the volume mid call. That can be frustrating. Review Source HC Harris C. Loan Officer Financial Services Used the software for: 1-2 years ### "Survey for 8x8 " March 18, 2024 4.0 Pros Easy of use, customer service and easy of access Cons Ability to log on, time system goes down Review Source Response from 8x8 March 19, 2024 Hi Harris, we appreciate you leaving feedback. We are pleased you find it easy to use. Thank you for choosing 8x8! Whitney R. Order Processing Computer Software Used the software for: 6-12 months ### "Great communication throughout our company" February 11, 2020 5.0 Faster communication, You can text SMS from 8x8, clear notifications Pros Our company uses 8x8 messaging and I really enjoy it. It's seamless, there is an app, it's easy to use. Cons When connecting from the app, it can take a minute to connect. Some times there are connectivity issues. Review Source SB Sonja B. Sr Administrative Assistant Computer & Network Security Used the software for: 1-2 years ### "Some good some Bad" February 5, 2024 3.0 Pros Someone gets back to you in a timely matter Cons the issue is not always fixed when they say it is fixed Review Source Response from 8x8 February 7, 2024 Hi Sonja, thank you for taking the time to leave a review, we appreciate your feedback which will help us improve our products and services. CD CHERI D. OFFICE MANAGER Insurance Used the software for: 2+ years ### "8X8 REVIEW" May 5, 2020 3.0 Overall, the issues that we have had outweigh the positives and I don't think we will continue to use them once our contract is up. Pros I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell. Cons I have had several issues with this software that after multiple contacts with customer support have still not been resolved. Review Source LM Lisa M. Director of Client Solutions Market Research Used the software for: 6-12 months ### "8x8 Review" June 30, 2020 5.0 The contact center helped me with my settings and I was able to turn on and off my camera after every meeting Pros Ease of use. Audio quality is very good. Log in credentials easy to follow Cons Getting my camera to turn off after a meeting. I’ve had to restart my computer a few times to get it to turn off Review Source BG Becky G. Office Manager Mental Health Care Used the software for: I used a free trial ### "Finally found our solution" March 29, 2019 5.0 No more having to switch to personal cell use for business purposes due to current provider down time. Pros This VoIP software is what will solve our glitches with what product we are currently using. 99.997% up time, only pay per user, free phone with contract. Mobile office, multiple phones ringing to reach each employee, additional voice mail boxes, and many other features. Cons A bit tricky learning a new interface/ order of things to adjust the settings, but can be learned. Review Source JT Jan T. IT Manager Telecommunications Used the software for: 6-12 months ### "8x8 is ok but FOnality is better " June 7, 2017 3.0 Pros easy to use as plug and play. can easily set up voicemails. can log in remotely even if outside the network Cons very limited features compared to Fonality. Does not have hud software where you can easily chat with other colleagues. Review Source NT Nick T. CEO Used the software for: 6-12 months ### "Helps Keep Up With Calls" May 22, 2018 4.0 Pros Helps receive and monitor calls on mobile even after hours. This way you can do call backs to keep clients happy. Very good for small business with a lot of time on mobile, busy office or fieldwork. Cons Lag in call re-direct to mobile which may be frustrating to clients calling in as well as poor call quality. Review Source JL Jessica L. Administrator Telecommunications Used the software for: Less than 6 months ### "Excellent System for Low Price" February 8, 2018 4.0 Pros The ease of using the virtual desktop app without the hassel that other phone systems have. Users are able to set their own caller id which is a huge help when needing to change numbers Cons The biggest con of all, is the difficulty to add or change virtual numbers. In a call center that has to change numbers often, it is a huge hassle to have to go through the sales rep every time there is a need to make a change. Review Source AC Alan C. Used the software for: ### "null" May 29, 2019 5.0 Review Source CL Charlie L. Telecommunications Used the software for: ### "null" March 30, 2018 5.0 Review Source jT jet T. IT Manager Computer Software Used the software for: Less than 6 months ### "8x8 a reliable phone solution" February 15, 2018 3.0 Pros It is also affordable and flexible in terms of pricing. 8x8 is easy to operate and is very scalable. It integrates with a variety of office tools. Cons There is no 24/7 support and limited phone selection. The queing option is also limited. Other additional features can cost. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.