# Heimdal XDR Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Heimdal XDR Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more. Source: https://www.capterra.com/p/246641/Heimdal-eXtended-Detection-and-Response-XDR/reviews --- # Heimdal XDR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Heimdal XDR ## What is Heimdal XDR? Heimdal’s XDR platform gives MSSPs a unified, modular security ecosystem built to protect multiple clients from a single console. It consolidates 12+ security tools into one dashboard, simplifying management while improving detection and response speed. Listed on the Tidal Cyber Registry, it maps directly to MITRE ATT&CK for transparent coverage. Modules include: • Patch & Asset Management • DNS Security (Endpoint & Network) • Privileged Access Management – PEDM, PASM, App Control • Endpoint Detection & Response – NGAV, Firewall, XTP, RAP, REP • Email Protection – 365, ATP, Fraud Prevention Heimdal XDR aggregates intelligence from endpoints, networks, emails, and cloud workloads, providing full visibility across clients. Its multi-tenant architecture with role-based access enables efficient service delivery, reduces agent fatigue, and drives higher operational margins. ## What is Heimdal XDR used for? [Endpoint Detection and Response](https://www.capterra.com/endpoint-detection-and-response-software/)[XDR (Extended Detection & Response)](https://www.capterra.com/xdr-software/)[Endpoint Protection](https://www.capterra.com/endpoint-protection-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Heimdal XDR alternatives Highest Rated [5.0 (1)](https://www.capterra.com/p/168954/Fidelis-Elevate/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (1,462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (37)](https://www.capterra.com/p/209028/Jamf-Protect/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) [4.8 (109)](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/reviews/) Starting price $179.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) [View all alternatives](https://www.capterra.com/p/246641/Heimdal-eXtended-Detection-and-Response-XDR/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Anomaly/Malware Detection 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Automatically identify and flag unusual behaviors and malicious software Alerts/Notifications 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Event Analysis 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Investigate security threats and validate malicious activity Remediation Management 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Identify and orchestrate execution of actions needed to restore systems to optimal conditions AI/Machine Learning 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Behavioral Analytics 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and analyse user behavior within a system or network Heimdal XDR 64 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically identify and flag unusual behaviors and malicious software Prevents, detects and removes malware Application programming interface that allows for integration with other systems/databases Identify and respond to security threats to developed applications A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Track and analyse user behavior within a system or network Track and manage adherence to policies for any service, product, process, or supplier Conduct tracking and assessment of application and device behavior without breaks or interruptions Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Process of gathering, measuring, and analyzing accurate data Protect sensitive data for digital privacy Graphical representation of data Maintenance and upkeep of physical and/or virtual devices Convert data into a code for security Track status, assign actions, and control access to systems for devices within the organization Protect users working remotely and provide secure environments for personal devices to access company programs Investigate security threats and validate malicious activity A chronological record of actions or occurrences within a network, software, or process Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats Compliant with HIPAA, which sets standards for sensitive patient data protection Manage and track all disruptions and incidents Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Scanning networks to identify security threats Install software updates and bug fixes remotely A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, manage, and track policies and procedures within an organization Protects systems from ransomware attacks and mitigates attack risks Analyze and gain insights into data in real-time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Identify and orchestrate execution of actions needed to restore systems to optimal conditions Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications View and track pertinent metrics to find patterns and gain insights from data Analyze potential risks across the organization Identify and analyse the reasons behind accidents Search and filter data across systems to locate required information by entering keywords or certain criteria At least a username and password is required to access the system Systematic evaluation of the security of a company's overall security system and situation Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Information to prevent, understand and identify cyber threats Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Detect (and block) vulnerabilities and threats in your applications based on vulnerability information Discover patch statuses and vulnerabilities Collect and analyze traffic data about website visitors Control system access and/or deliverability for applications and email addresses Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 4.4 (5) ### Starting price Free trial available Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ Okta](https://www.capterra.com/p/119653/Okta/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[ Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[ ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[ HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent IS Iain S. IT Manager Computer Software ### "Fantastic Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 13, 2025 Great experience, only have positive things to say about Heimdal and would recommend it to anyone looking Pros Heimdal was put to the test against other, similar, solutions and i found it to be much better than anything else on the market Cons On the downside the cost of Heimdal was significantly more than then next best solution Alternatives considered [OpenText Core Endpoint Protection​](https://www.capterra.com/p/166552/Webroot-SecureAnywhere-Endpoint-Protection/) Reasons for choosing Heimdal XDR Webroot didn't detect any of the known issues in our table top testing process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HW Hossaena W. Director of IT Hospital & Health Care ### "Heimdal XDR" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2024 Good but could have been best. We have the complete suite of product they worked well compared to what we were using before. Pros It's ease of deployment. Also it does the job as expected. Cons I didn't like the resources it takes when running background scan. Switched from [Intercept X Endpoint](https://www.capterra.com/p/151731/Sophos-Endpoint-Protection/) [Sophos Central Device Encryption](https://www.capterra.com/p/241751/Sophos-Central-Device-Encryption/) It didn't meet our needs it was difficult to manage and to administer. Support was so bad. Alternatives considered [SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) Reasons for choosing Heimdal XDR Price and some extra services that Heimdal provided Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Sabina G. Team Manager Information Technology and Services ### "XDR opinion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2022 Pros The team is very fast and reliable. Procs to them! Cons I don't think that there is something that I don't like about this service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Elza P. Customer Service Agent Information Technology and Services ### "XDR review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2022 Pros Congrats to the team that is behind it. They are responding very fast and it is obvious that they care about the customers' feedback. Cons I can't think of anything here. No cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC Guillaume C. cto Education Management ### "good product but needs some improvements" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 24, 2022 very good thanks to the team behind. fantastic people that really try to help. They re really creating all value to this XDR package that is basically a pro active screening of your security logs. I just hope that in the future the comapny will provide even more advanced package for not just alerting but also solving for us the observed issues/attacks Pros not expensive ; fantastic alerts and reports by email ; incredible team of tech support behind this product Cons an XDR ++ product would be great, in order to perhaps pay a bit more, but having pro-active fixing of the observed issues. Since now it's pro actively counseling and helping to know exactly what to do, but having 'cybersec engineers on demand' could be the next step for VIP, sort of most advanced package to the client as we don't always know what doing when something happens. Switched from [Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/) it is like comparing two different worlds. BitDefender gives you a very good tool that you make to configure and manage by yourself, when Heimdal is way more friendly in its partnership with their client and give the an hand from ther very setup to the log reviewing through the XDR package then. Heimdal is way more suitable for any SME company. Alternatives considered [Intercept X Endpoint](https://www.capterra.com/p/151731/Sophos-Endpoint-Protection/) Reasons for choosing Heimdal XDR cheaper than Sophos and more personalized in its approach than F-Secure. You just feel as a real client at Heimdal, not just 'another one' with stupid automated marketing emails etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IW Iain W. Director Information Technology and Services ### "Heimdal - great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2022 This is a far more aggressive than a standard AV product and deals with emerging threats consistently. Heimdal support is top notch. Pros Very easy to implement and configure. Reporting is straightforward and detections are easily managed. Cons Nothing yet Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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