--- title: "Microsoft Forms Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft Forms Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/246649/Microsoft-Forms/" page_type: "product" language: "en" --- # Microsoft Forms Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Forms ## What is Microsoft Forms? Microsoft Forms is a web-based data collection platform that enables companies and organizations to create online forms and surveys for collecting customer feedback and organizing team events. The software helps streamline, automate and transform business operations. It offers customizable templates and automation processing tools that can support numerous applications. Organizations can use the platform to build custom surveys with open-ended questions, multiple-choice questions, and ratings to improve operational efficiency. Microsoft Forms also features reporting tools and offers the option to graphically present survey results, complete with statistics and detailed information on the responses for each question. Additionally, companies can use the software to generate QR codes with embedded codes, links, or files and share them via email, social media, and other channels or applications. ## What is Microsoft Forms used for? [Survey](https://www.capterra.com/survey-software/)[Form Builder](https://www.capterra.com/form-builder-software/)[Polling](https://www.capterra.com/polling-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 330 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Forms Automation / 2026 - Survey / 2026 - Form Builder / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Forms?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.microsoft.com/&name=Microsoft Forms) Rating Breakdown 4.5 +− Features4.3 Value for Money4.6 Ease of Use4.7 Customer Service4.3 Rating Breakdown 4.5 Features4.3 Value for Money4.6 Ease of Use4.7 Customer Service4.3 ## Microsoft Forms Reviewers Verdict Updated September 2026 AI summary - Microsoft Forms fits organizations seeking quick, collaborative data collection for feedback, surveys, or classroom use. - Its main advantage is the ease of building and sharing forms, especially with real-time collaboration and integration across Microsoft 365. - Teams benefit from fast setup, instant response tracking, and straightforward data export for practical day-to-day insights. - Buyers report negative points such as limited customization, basic branching logic, and some constraints with templates and visual design. - It suits those prioritizing simplicity and Microsoft ecosystem compatibility, but may not satisfy advanced customization or complex workflow needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Forms 4.5 (330) VS. [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (330) Ease Of Use 4.7 (1,773) Value For Money 4.6 (218) Value For Money 4.5 (1,403) Customer Service 4.3 (206) Customer Service 4.5 (1,334) ## Microsoft Forms alternatives [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (966)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/246649/Microsoft-Forms/alternatives/) ## FAQs about Microsoft Forms Overview ### What problems does Microsoft Forms solve? Microsoft Forms helps teams eliminate slow, manual feedback collection and messy spreadsheet consolidation by quickly creating surveys, quizzes, sign-up forms, and check-ins, then tracking responses in real time and exporting clean data to Excel. HR, educators, marketers, and operations teams benefit most, especially in Microsoft 365 workflows using Teams, SharePoint, and Power Automate. Answer based on 228 reviews Overview ### Which roles and teams benefit most from Microsoft Forms? Microsoft Forms benefits managers, directors, and business owners who need fast internal surveys, customer feedback, and simple data collection. Educators and students use it for quizzes, class polls, and assignments, while HR, marketing, and IT teams streamline employee feedback, campaign responses, registrations, and basic request intake. Answer based on 327 reviews Overview ### What company size and industries is Microsoft Forms built for? Microsoft Forms is intended for organizations across sectors, with strongest adoption among small businesses at 57% and Education Management at 8%. It also serves enterprises at 26% and midsize businesses at 17%, with reviewer presence in IT services and retail, and it is most commonly used for surveys. Answer based on 327 reviews Features and Usability ### What are the key features of Microsoft Forms? Microsoft Forms includes core features for form creation, survey builder, quizzes, and feedback forms, with customizable templates and fields for basic personalization. Differentiating capabilities include live results sharing, data visualization, reporting and analytics, plus integrations with Excel, Teams, SharePoint, and Power Automate for response tracking and workflow automation. Answer based on 126 reviews Integrations ### Which third-party tools and platforms does Microsoft Forms integrate with? Microsoft Forms connects natively to Microsoft Excel, Microsoft 365, Microsoft Teams, Microsoft SharePoint, Microsoft Outlook, and Microsoft Power Automate. Reviewers also mention Microsoft OneNote and Microsoft PowerPoint. These integrations center on collaboration, email, document management, automation, and exporting form responses for analysis. Answer based on 127 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft Forms? Microsoft Forms is generally quick to onboard for nontechnical users and frontline teams because the interface is straightforward and beginner-friendly. Documentation is the main training option. Reviewers say most people learn basic form creation as they go, while admins and teams building complex workflows or integrations may need more time. Answer based on 39 reviews Getting Started and Support ### What customer support options does Microsoft Forms offer? Microsoft Forms provides email/help desk and chat support. Reviewers describe the support as helpful and responsive when issues arise, with guidance that makes setup and day-to-day use easier. Some users note the experience is generally positive, especially for managing forms and getting answers during customization. Answer based on 2 reviews Security ### How does Microsoft Forms handle data security and access control? Microsoft Forms uses the Microsoft 365 environment to keep forms tied to user accounts, supports anonymous responses when needed, and lets teams manage access precisely. Reviewers generally describe it as secure, private, trustworthy, and reliable, though some mention security concerns, possible limits tied to the Microsoft network, and access barriers for users without Microsoft accounts. Answer based on 14 reviews Form creation ### How easy is it to create forms in Microsoft Forms? Microsoft Forms makes basic form creation quick and easy for surveys, quizzes, polls, and simple data collection. Many school staff, office teams, and small businesses like the templates, branching, and Excel connection, but design customization, advanced question types, ownership management, and offline or signature needs can feel limited. Answer based on 126 reviews ## Who uses Microsoft Forms? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 10,572 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) Microsoft Forms includes **Survey Builder** and **Reporting/Analytics**, giving teams a practical way to create surveys quickly and review response data in one place. However, it does not include **Customizable Questions**. These features help businesses collect feedback efficiently, track results more clearly, and make better decisions based on survey performance and response trends. Survey Builder 4.6 (169) 82.25% of 169 reviewers that rated this feature as important or highly important Microsoft Forms offers a straightforward way to build surveys with diverse question types and templates. Users think the intuitive interface and quick setup make survey creation accessible, highlighting the ease of use for both beginners and experienced users. Reporting/Analytics 4.4 (205) 78.54% of 205 reviewers that rated this feature as important or highly important It gives you real-time analytics, automatic chart generation, and seamless export to Excel or SharePoint. Reviewers appreciate the simple yet effective reporting, easy data export, and ability to quickly gain insights, though some wish for more advanced chart options. Customizable Fields 4.4 (164) 71.95% of 164 reviewers that rated this feature as important or highly important This aspect lets you tailor questions and fields to fit your needs, making forms adaptable for various purposes. Some reviewers find the customization options sufficient for most cases, but others wish for more advanced formatting and validation capabilities. Feedback Management 4.5 (120) 75.00% of 120 reviewers that rated this feature as important or highly important With this capability, you can easily collect, analyze, and manage feedback, including exporting results to Excel and integrating with other tools. Reviewers appreciate how quickly they can gather feedback, monitor trends, and use built-in analytics for continuous improvement. Forms Creation & Design 4.2 (117) 69.23% of 117 reviewers that rated this feature as important or highly important You can quickly create and design forms with basic customization, including themes and images. Some users say the process is easy and user-friendly, but others feel design options are limited and would like more appearance customization. Template Management 4.3 (137) 67.88% of 137 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. Microsoft Forms 16 features ### All Features - Customizable Fields: This aspect lets you tailor questions and fields to fit your needs, making forms adaptable for various purposes. Some reviewers find the customization options sufficient for most cases, but others wish for more advanced formatting and validation capabilities. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Visualization: Graphical representation of data - Feedback Management: With this capability, you can easily collect, analyze, and manage feedback, including exporting results to Excel and integrating with other tools. Reviewers appreciate how quickly they can gather feedback, monitor trends, and use built-in analytics for continuous improvement. - Forms Creation & Design: You can quickly create and design forms with basic customization, including themes and images. Some users say the process is easy and user-friendly, but others feel design options are limited and would like more appearance customization. - Forms Management: Store, manage and track all forms in a centralized location - Live Results Sharing: Present live poll results to audience - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Quizzes: Brief assessments used to measure knowledge and skills - Reporting/Analytics: It gives you real-time analytics, automatic chart generation, and seamless export to Excel or SharePoint. Reviewers appreciate the simple yet effective reporting, easy data export, and ability to quickly gain insights, though some wish for more advanced chart options. - Survey Builder: Microsoft Forms offers a straightforward way to build surveys with diverse question types and templates. Users think the intuitive interface and quick setup make survey creation accessible, highlighting the ease of use for both beginners and experienced users. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons --- Get Advice We can help you find the software with the features you need. Features 4.3 (330) 4.3 Based on 330 reviews ## Pricing Value for money 4.6 (218) ### Starting price Free trial not available Value for money 4.6 (218) 4.6 Based on 218 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (206) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (206) 4.3 Based on 206 reviews ## User reviews Overall rating 4.5 Based on 330 reviews Filter by rating 5(198) 4(116) 3(15) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User New Well Delivery and Geomechanics Team Lead Oil & Energy ### "Collecting responses without overcomplicating things" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 9, 2026 I have found Microsoft Forms useful for collecting information and feedback in a structured way. It is easy to create, distribute, and review responses, particularly when using other Microsoft 365 tools. Pros Microsoft Forms is quick to learn and does not require much setup to create surveys, questionnaires, or feedback forms. Responses are collected automatically, and I like being able to see a summary of the results without having to organize everything manually. Cons The form design is fairly basic. There are enough options for most everyday needs, but not much freedom when you want more control over the appearance or layout. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior Business Analyst Banking ### "Simple and Convenient for Everyday Forms" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 8, 2026 Overall, my experience with Microsoft Forms has been positive. It is reliable, straightforward, and works particularly well for quick surveys, feedback collection, registrations, and internal business forms. It saves time because forms can be created and distributed quickly, and responses are easy to manage. For most everyday requirements it does the job very well, although for highly customized or complex forms I would probably need a more advanced tool. Pros Microsoft Forms is very easy to use and quick to set up. I like that I can create surveys, feedback forms, quizzes, and internal questionnaires without needing any technical knowledge. The interface is simple and clean, and sharing a form through a link or QR code is convenient. The integration with Microsoft 365 and Excel is also very useful, especially when I need to analyze or export responses. Cons The biggest limitation is the lack of advanced customization and more sophisticated form logic. The design and branding options are fairly basic compared with some dedicated survey and form-building tools. Conditional branching works for simpler scenarios, but it can become restrictive when creating more complex workflows. Reporting and data visualization could also offer more advanced options directly within Forms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Training Manager Construction ### "A paid alternative to Google Forms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 8, 2026 Pros I like Microsoft forms as it’s give a more professional feeling. It supports uploading files which is convenient Cons I believe it’s paid as it’s included with my company license. For free users it may not be available Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Daniel C. Business Analyst Package/Freight Delivery ### "A Surprisingly Good Survey Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 31, 2026 Overall, my experience with Microsoft Forms has been very positive, allowing me to create and distribute surveys, quizzes, and other forms with ease. The user-friendly interface and seamless integration with other Microsoft tools have made it a go-to solution for my team, with only occasional minor issues with formatting. Pros Microsoft Forms has been pretty solid for our team's surveys and polls. We've used it to gather feedback from clients and colleagues alike. It's taken a bit to figure out the more advanced features, but overall it's been a great addition to our toolkit. Cons One thing that's kind of annoying is the lack of customization options for our survey templates. We've had to get creative with the layout to fit our branding, which can be a bit of a pain. Not a huge deal, but it's something to consider. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Aaron B. Manufacturing Engineer Automotive ### "Forms review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 11, 2026 the experience has been good, it helps to solve a common problem of getting surveys from the people we work aroud and get better answers from the participants. Pros Microsoft forms offesra an easy way to collect data acrros the team, that other wise is unpractical to adquire. It helps to get to more people easily with structures information back. Cons It should help and facilitate to add design to the surveys, that part is not easy or customizable for me. that would help to not over load the users with the same formats. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Michael O. Communications Manager Wholesale ### "Connected Forms" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 8, 2026 My experience has been positive for straightforward surveys and internal business use, but I've run into limitations as projects become more sophisticated. It's a solid tool for basic needs, though organizations with more advanced requirements may find themselves looking for alternatives. Pros Microsoft Forms is simple to set up and easy for both creators and respondents to use. It integrates well within the Microsoft ecosystem and works great for basic surveys, quizzes, and feedback collection. Cons The biggest limitation is the lack of support for more complex calculations, logic, and integrations. Compared to some competing form platforms, it can feel restrictive when you're trying to build more advanced workflows or data collection processes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VK Vatsal K. Software Engineer Computer Software ### "Microsoft Forms- Needs a better user experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 28, 2026 Pros Good product to use for organizations already using the Microsoft ecosystem like Word/Excel/Outlook since it is easy to integrate with them. Cons I do not like the user experience of Microsoft Forms. It has a slow and frustrating experience at a lot of times which may discourage users from filling out the forms in its entirety. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PF Ping F. Operations Analyst Oil & Energy ### "Great platform for collecting information" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 11, 2026 It is a popular platform, easy and direct. Pretty simple and help to collect information in a convenient way. Pros It is very easy to navigate, the creation of forms function is easy to set up and provide a direct and convenient way to set up the forms. Cons It will be easier for users if it provide multiple submissions at the same time. Right now, uses lose their record if they have a pending one and try to submit another form. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Matthew L. Teacher Education Management ### "Time saver! Saves me hours talking on the phone!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2026 Excellent as a way for me to gain information from clients but also communicate key details with them and check their understanding of them. Saves me a lot of time and guarantees they have read and processed information which they’ve had to answer on. Pros Ability to set up and share a form and read through responses which can be kept or deleted as necessary. Cons Sometimes it can be a bit clunky to set up your questions and alternatives for the answers but once it’s done, it’s so useful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Lyn J. Senior Manager Construction ### "Microsoft Forms - Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 18, 2026 My overall experience with Microsoft forms was very positive with each poll being easy to implement and easy to collate the data. Pros What I liked most about Microsoft Forms is how simple it was to post polls to my team and collate the results. With integration with Microsoft teams this is simple and effective. Cons The only issue I had with Microsoft forms is that in a small business it does not hold value for money as the polls are not frequent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/246649/Microsoft-Forms/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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