# Microsoft Forms Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Microsoft Forms the right Survey solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/246649/Microsoft-Forms/reviews --- Microsoft Forms 4.6 (323) [View alternatives](https://www.capterra.com/p/246649/Microsoft-Forms/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Reviews of Microsoft Forms Ease of use 4.7 Customer Service 4.3 ## Pros and Cons in Reviews AJ G IT AdministratorHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “The survey designs are simple enough that everyone can understand what is going on. Despite that, the customizations are very tailored to simplistic form design.“ April 8, 2026 AC Alliant C Support ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “It shows poor capacity to monitor partial submissions and access incomplete submissions. And in big training we could not follow up who began the quiz but not completed the quiz.“ June 23, 2025 SD Stacie D Sales CoordinatorConsumer Goods, 201 - 500 employeesUsed the software for: More than 2 years. “Microsoft forms is a software that helps us in creating clean surveys and data collection forms.“ March 26, 2026 EF ENAMUL KARIM F Engineering Team LeadCivil Engineering, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Conditional logic is still basic compared to other survey platforms, which restricts more advanced survey structures.“ November 24, 2025 MH Michael H Tech CoordinatorEvents Services, 51 - 200 employeesUsed the software for: 1-2 years. “I’ve been a fan of using Microsoft Forms for department check ins, quick polls and even on event feedback. When I need quick opinions or structured input, it integrates really well with our Team's environment and saves time.“ June 2, 2025 SC Sam C Talent LeadInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Reporting features feel basic, lacks deeper analytics or filtering without exporting data“ November 11, 2025 AJ G IT AdministratorHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Being able to directly link a form or survey to your account, or reference other accounts, really help when collecting data.“ April 8, 2026 JM Jonel John M Social Media ManagerPublic Relations and Communications, Self-employedUsed the software for: 6-12 months. “However, it lacks some advanced survey features and has basic reporting capabilities. While great for those in the Microsoft ecosystem, it may not suit users needing more customization or integration with non-Microsoft tools.“ June 14, 2024 ## Showing most helpful reviews Showing 1-25 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Victoria H. HR Director Insurance Used the software for: Less than 6 months ### "Good resource" March 15, 2026 5.0 My overall experience with Microsoft forms was good and I would recommend others to get the product. Pros What I like most about Microsoft forms is it stands by the Microsoft office name of always being excellent quality and reliability. Cons There is not anything I liked least about Microsoft forms. I actually did not have any issues or complaints or concerns. Review Source VR Verified Reviewer IT Administrator Hospital & Health Care Used the software for: 2+ years ### "Excellent simple form tool" April 8, 2026 5.0 Overall the experience has been enjoyable. It is fun creating polls or surveys quick and easy. With direct links to Microsoft accounts, I can track the data very easily. Pros Microsoft Forms is an excellent tool to use if you have the 365 suite. Being able to directly link a form or survey to your account, or reference other accounts, really help when collecting data. The survey designs are simple enough that everyone can understand what is going on. Despite that, the customizations are very tailored to simplistic form design. Containing it within the Microsoft 365 environment helps give a sense of security as well. Cons Some of the functionality can be a little too basic in comparison to other advanced form tools. Microsoft forms makes up for it with its ease of use though. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) One less vendor to work with. Already a Microsoft environment, so this made it easy to accomplish the same goal. Review Source WB Will B. Co-Founder and Curtaor Fine Art Used the software for: 2+ years ### "Good foundation starter application for forms and surveys" January 4, 2026 3.0 I have used Forms for years in a range of applications. It can be useful for collection of opinions, preference or qualitative and quantitative data. I would recommend it as a starting point as most people know how to use it. However, it could be better designed with more spirit. Pros Microsoft Forms works well enough to function as a data collection tool and survey use. It is mostly reliable, easy enough to use and they have added some usability features such as duplicating questions and sections to speed up the survey creation process. Cons The UI of Microsoft Forms is not the best. It feels a bit dated, boring and clunk at times. There isn’t much joy in using it, and there is not much AI integration to make you think about your audience. Creating a survey is creative, but using Forms doesn’t feel that fun. Review Source Lauren S. Administrative Associate Higher Education Used the software for: 1-2 years ### "Good for basic feedback and sign-ups" January 12, 2026 4.0 Pros Microsoft Forms makes it easy for me to get consumer feedback and sign-ups for different events. The templates are easy to use and the data is formatted in an understandable way. It's also super easy to share forms for collaboration through this platform. Cons Sometimes the forms feel limited in their capacity. I really wish they had an option similar to Sign-Up Genius for events. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Microsoft programs are my employers preferred programs. Review Source VR Verified Reviewer Teacher Education Management Used the software for: 2+ years ### "Thumbs Up for Microsoft Forms!" November 29, 2025 5.0 I like it! My students used it to create surveys for their social media use project in psychology class. It was a great tool to use to collect their data Pros My district uses Microsoft products, but students tend to know more about Google than Microsoft Forms is luckily very user friendly, and anyone who has used Google Forms can easily figure out how to use Microsoft Forms. Cons I honestly wish that it would create a QR code. I recently helped a colleague make a form to use for her caring closet, and I had to use a separate app to make the QR code. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) This is a personal switch and not a district switch. I use Google for my personal email, so I did not realize how handy Microsoft Forms was until I used it at work. Review Source EKF ENAMUL KARIM F. Engineering Team Lead Civil Engineering Used the software for: 2+ years ### "Solid Survey Tool" November 24, 2025 5.0 Overall, I’ve had a very good experience using Microsoft Forms; it is fast, accessible, and integrates seamlessly with the Microsoft ecosystem Pros Microsoft Forms is easy to use and allows me to create surveys quickly with a clean and intuitive interface. The integration with Excel and other Microsoft 365 tools makes data collection and analysis very convenient. It works smoothly across devices, which makes responding and reviewing results accessible anywhere. Cons The customization options are limited, especially when it comes to formatting and design. Conditional logic is still basic compared to other survey platforms, which restricts more advanced survey structures. The reporting visuals are helpful but not as detailed or flexible as they could be for deeper analysis. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Microsoft Forms Works well with Windows, better accessibility Review Source VR Verified Reviewer Product Information Management Retail Used the software for: 1-2 years ### "Microsoft Forms, what you need at your fingertips!" September 24, 2025 5.0 The overall experience had with Microsoft Forms is positive. The value for the money is exceptional, the customer support is helpful, and the overall data collection is exactly what is needed. Pros The overall survey design is professional and functional for any industry that may need to use it. It is very customizable. Cons There is nothing that I dislike about Microsoft Forms, it is a very well thought out program that I feel many industries would use. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Microsoft Forms It integrates with our system and makes tracking much easier. Review Source SD Stacie D. Sales Coordinator Consumer Goods Used the software for: 2+ years ### "super easy " March 26, 2026 5.0 As I have been using it for more than 3 years now and this software helped us in making sure that each response is collected and organized automatically. Pros Microsoft forms is a software that helps us in creating clean surveys and data collection forms. This tool help us in creating one of the simplest questionnaires that we have worked on till now. Cons it works on a basic structure so for checking out complex data and other detailed analysis we need to do extra work outside the platform and while trying to customize the design the options start feeling very limited. Review Source LJ Lyn J. Senior Manager Construction Used the software for: 6-12 months ### "Microsoft Forms - Easy to Use" April 18, 2026 5.0 My overall experience with Microsoft forms was very positive with each poll being easy to implement and easy to collate the data. Pros What I liked most about Microsoft Forms is how simple it was to post polls to my team and collate the results. With integration with Microsoft teams this is simple and effective. Cons The only issue I had with Microsoft forms is that in a small business it does not hold value for money as the polls are not frequent. Review Source YB YURI B. HR Construction Used the software for: 6-12 months ### "MICROSOFT FORMS REVIEW" March 17, 2026 5.0 THE OVERALL MICROSOFT FORMS EXPERIENCE HAS BEEN GREAT. I ACTUALLY HAVE MOVED INTO USING THIS FROM SURVEY MONKEY. Pros THE PROS OF MICROSOFT FORMS IS THAT IS EASY TO USE AND REALLY GREAT A COOLECTING DATA. I USED IT VARIES TIMES. Cons THE CONS OF MICROSOFT FORMS WELL I REALLY HAVEN'T HAD ANY AS OF YET. EVERYTHING SO FAR HAS BEEN GOOD. Review Source FT Faith T. CMO Non-Profit Organization Management Used the software for: 2+ years ### "Great for Office Integration" November 24, 2025 4.0 Overall, it has helped us to improve processes around our agency. There was a learning curve for some folks but overall its been good. Pros I like that it integrates into our email so folks can complete with easy and I can integrate the form into an email message Cons I don't like that it is not easily customizable. I would like to be able to include photos, documents, etc. for folks to review while they are in the form, not have to access separately. Review Source FP Francesco P. Director Music Used the software for: 2+ years ### "My Insights on Microsoft Forms." June 2, 2025 5.0 The tool has been smooth and made my work easier in Form creation. Its reliable and offers a number of capabilities. To sum it up, its worth every dime. Pros The tool helps in collection of data through forms. Has multiple templates for form building and creation. Offers an ease of use and integration with Microsoft ecosystem. Alows creation of surveys, forms, polls and quizes. Cons The tool has been productive and offers excellent form building. The only challenge is in customization. Review Source AE Ashley E. Administrative Coordinator Civic & Social Organization Used the software for: 2+ years ### "Ease of Use, Great with Suite" October 13, 2025 4.0 I like Microsoft Forms; it's great that it comes with our Microsoft Suite. It makes it a good value for our money if we're already paying for it. It's also easy to use and navigate. Pros I love the dynamic options for design and customization. Being able to utilize videos and sound can really compliment forms. My preference is for forms that collect and display data in an easy to visualize way, so that is a bonus. It's also helpful when trying to make sure my team responds thanks to being able to send it directly to the organizational emails. Cons I am not sure how secure the platform is, but that is due to my own lack of knowledge. I have not looked into that, so don't weigh that factor of the decision on me. From all I can tell, it is anonymous when need to be and not when not needed. Review Source Samuel A. Digital marketing manager Logistics and Supply Chain Used the software for: 2+ years ### "Great form for productivity" February 9, 2025 5.0 Microsoft forms has being a great tool in achieving my daily goals as a marketer, it's easy to deploy for data collection and easy to manage at the back end, I strongly recommend Pros It's great for non technical user and easy to setup on the go Cons It is limited in term of customization using codes and brand materials Review Source KL Kristan L. Architect Architecture & Planning Used the software for: 1-2 years ### "Be informed through Microsoft Forms" December 11, 2024 5.0 Overall I am pleased with Microsoft Forms. It offers the opportunity to make forms with a Microsoft 365, so comes for free if you have this platform. Pros Microsoft forms offers the ideal forms platform, perfectly integrated into the Microsoft group of products. This makes it really easy to use and export to programmes such as Outlook and Excel. Cons The software is quite basic and is isn't as advanced as something like Jotform. The limitations make it difficult to make the logic jumps needed for complex forms. Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Microsoft Forms is free with Microsoft 365. Review Source RH Rezaul H. Supervisor Field Research Research Used the software for: 2+ years ### "Seamless data capture across all projects" June 16, 2025 5.0 Pros Microsoft Forms has made gathering Client and internal team inputs very easy. Response tracking in real-time allowed me to keep a close engagement and the automatic compilation of the data into Excel allowed easy analysis. Cons Sometimes complicated branching logic lacks depth and does not allow the conditional flows of multi-step forms to be very sophisticated. Review Source SC Sam C. Talent Lead Information Technology and Services Used the software for: 1-2 years ### "Simple and Reliable, but Lacks Advanced Flexibility" November 11, 2025 4.0 Pros \- Intuitive interface that makes creating and sharing forms quick and straightforward - Real-time results tracking with easy-to-read charts and automatic data export to Excel - Integration with other Microsoft 365 tools Cons \- Limited customisation options for design and branding compared to tools like Typeform or Google Forms - Logic branching and conditional questions can be clunky and restrictive - Reporting features feel basic, lacks deeper analytics or filtering without exporting data Review Source EE Emma E. Development Officer Non-Profit Organization Management Used the software for: 6-12 months ### "User friendly and straightforward" February 4, 2025 4.0 Overall, I am quite content with using Microsoft Forms. It is straight-forward and always delivers on what I need. It doesn't have all the bells and whistles that other survey platforms may have, but it has what is essential, which is perfect for me. Pros Microsoft Forms is very easy to use! I am not the most techy person - so what this offers fits for me perfectly. It's incredibly user friendly and I like how it can export into an excel for ease. Cons One con of using Microsoft Forms is the ability to design how the form looks to an exact way we want it. There are many styles to choose from, but it is nearly impossible to make it match my company's brand standards exactly. Review Source VR Verified Reviewer Salesforce Application Administrator Banking Used the software for: 2+ years ### "Tricky to set up, but great if you're a microsoft shop" March 14, 2025 4.0 Pros Good data, can link easily to other microsoft applications Cons higher learning curve, difficult to set up Review Source LP Le P. Project Manager Oil & Energy Used the software for: 1-2 years ### "Intelligent compatibility with well-known office tools" June 17, 2025 5.0 Pros I have applied Microsoft Forms to customer incident reports and employee satisfaction surveys. It spares me the downloading effort of the CSVs and spares me steps in the normal data analysis workflow. Cons Sometimes link fails to update when a form title is renamed in Excel. I had to manually recover the connection in order to recover live data. Review Source peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager Information Technology and Services Used the software for: 1-2 years ### "MS Forms Is the Best Survey Creating Tool" December 20, 2024 5.0 I love forms and it has made many of my surveys easy to create. With MS Forms I can create surveys even when the request for a survey by management is issued late. Pros MS Forms is very flexible and easy to use. I love the fact that there are many template to choose from to suit what you want to do. You can share forms to mails , ms teams right from the form settings. Cons Not sure if I have identified something bad about forms Review Source VR Verified Reviewer Owner of ShadowPlayersDev Information Technology and Services Used the software for: 6-12 months ### "Using forms with Microsoft Forms" December 10, 2024 4.0 I use Microsoft Forms when looking for popular opinions or reviews in organizations. Pros It offers real-time data collection and analysis, making it easy to gather insights and visualize results in Excel. Its user-friendly interface allows quick setup without technical expertise. Cons Customization options for design and branding are limited, which may not suit users looking for a polished, professional appearance. Additionally, while it is excellent for basic data collection, it lacks the advanced features of more specialized form-building tools. Review Source VR Verified Reviewer Software Engineer Retail Used the software for: 2+ years ### "Standard for Internal User Surveys" December 28, 2024 4.0 I've used it more for feedback forms if I create them. I'm most just a user but have created a few. Pros Easily integrates with 365 platform, and can access results from many different communication channels. Cons It is outdated in the layout, not much change there. Not a bad thing necessarily, but necessarily intuitive either compared to other platforms like Qualitrics. Review Source XL Xiang L. Director Information Services Used the software for: 1-2 years ### "Easy create forms for share and analysis in Microsoft System" February 21, 2025 4.0 It is easy and helpful to have Microsoft Forms when using it within Microsoft ecosystem. Pros Our compuany uses Microsoft 365, Microsoft Forms can be exported to Microsoft other applications, like Excel and SharePoint for review and analysis. Cons We tried to integrate it with other non Microsoft applications, but it did not work or work with low performance. Review Source nB nathan B. HR Advisor Education Management Used the software for: 2+ years ### "Forms work review" December 24, 2024 4.0 very positive, use regularly in many work processes Pros i like the various options available and ease of use Cons that sometimes people have to log in or have a microsoft account Review Source Similar Products Featured